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Gravesend, DA11
4.7/5, 53 Reviews
92% Recommended
94% sales valuation accuracy
92% letting valuation accuracy
94% sales fee satisfaction
91% letting fee satisfaction
William Charles are an independent family run estate agent built on traditional values. With a passion for delivering the best in customer service and offering sound and honest advice this has recently culminated in William Charles achieving the status of Best Estate Agent in Gravesend by the British Property Awar
ds for not only 2018, but we are now multi award winning by retaining our status for 2019.
"An amazing team who do the..."
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5 Star Review
By : 'Karen'
Services : Sales(As a Buyer)
Sold price : £165000
Would you recommend ? : Yes
Postcode : DA11
Nov 2, 2019
People found this helpful2
Evidently one in ten brits think Estate agents are pointless. When dealing with a lot of agents, you can see why, but William Charles are different. Gary, Ian, Charlie and the team are amazing. I had a particularly stressful purchase and a particularly frustrating seller to deal with. The team kept us sane. They were on hand in working hours and outside. Gary even responded from his annual leave. They helped calm down situations before they became out of control. The transaction was on an off more times than I can count, but the guys were on the ball, and made every effort to be ahead of the game. The team were invaluable and I would not hesitate to recommend them. No-one can turn a nightmare into a dream, but they did all they could to reduce sleepless nights. Give these guys the opportunity to work with you - they’ll do you proud.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 94% | £160,000 | £450,000 |
| Lettings | 92% | 91% | £700 | £1,500 |
Address
William Charles
6 Stone Street, Gravesend, Kent
DA11 0NH
01474 357979
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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William Charles Branches (View All 2)
Hannah and James were ...
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5 Star Review
James
Hannah
By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : DA12
Mar 23, 2021
People found this helpful0
Hannah and James were fantastic we wished we had went to William Charles first we wasted 6 months with a another estate agent. please don't waste your time I would highly recommend William and... Read Full Review
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Hannah and James were fantastic we wished we had went to William Charles first
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Dave said about William Charles
Services : Sales( As a Vendor )Date: 23rd Mar 2021
Hannah and James were fantastic we wished we had went to William Charles first
we wasted 6 months with a another estate agent. please don't waste your time
I would highly recommend William and Charles
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Excellent ...
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5 Star Review
Hannah
James
By : 'S'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DA12
Mar 1, 2021
People found this helpful0
Having recently sold my property through William Charles, I have been amazed by the high level of service and professionalism demonstrated throughout the process. Donna, Hannah, Joe, James, plus all other members of the team that have assisted along the way, have always been courteous and... Read Full Review
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S Howard said about William Charles
Services : Sales( As a Vendor )Date: 1st Mar 2021
Having recently sold my property through William Charles, I have been amazed by the high level of service and professionalism demonstrated throughout the process. Donna, Hannah, Joe, James, plus all other members of the team that have assisted along the way, have always been courteous and demonstrated real energy in getting the job done. Many thanks, S Howard
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Great ...
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5 Star Review
By : 'Gavin'
Services : Sales( As a Buyer )
Sold price : £160000
Would you recommend ? : Yes
Postcode : ME10
Sep 19, 2020
People found this helpful0
I had what turned out to be a complicated transaction on a flat, Gary at William Charles was the only person throughout the whole process who seemed to know what he was doing, he kept me informed throughout and many times he let me know updates before my own solicitor did. I'm grateful for... Read Full Review
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Gavin Bailey said about William Charles
Services : Sales( As a Buyer )Date: 19th Sep 2020
I had what turned out to be a complicated transaction on a flat, Gary at William Charles was the only person throughout the whole process who seemed to know what he was doing, he kept me informed throughout and many times he let me know updates before my own solicitor did. I'm grateful for the support he gave me.
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I have used William Charles ...
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5 Star Review
Carlos
Charlie
By : 'Kahren'
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DA11
Aug 30, 2020
People found this helpful1
I have used William Charles for six years to manage my property. Their service is excellent and staff are very... Read Full Review
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Kahren Garnett said about William Charles
Services : Letting( As a Owner )Date: 30th Aug 2020
I have used William Charles for six years to manage my property. Their service is excellent and staff are very professional.
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William Charles are a ...
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5 Star Review
Charlie
By : 'Sara'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : DA11
Aug 28, 2020
People found this helpful1
William Charles are a fantastic estate agents. They offer a very professional and more importantly a very personal service, which we feel lacks with a lot of other agents. William Charles went over and above with selling our house. We were extremely impressed with the quality and description of... Read Full Review
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Sara STapleton said about William Charles
Services : Letting( As a Owner )Date: 28th Aug 2020
William Charles are a fantastic estate agents. They offer a very professional and more importantly a very personal service, which we feel lacks with a lot of other agents. William Charles went over and above with selling our house. We were extremely impressed with the quality and description of our listing and Gary and Charlie even did a fantastic video tour on our house to boot. In the end, we decided not to sell, but are letting our property instead. William Charles are handling the letting and I know they will be on hand to help us every step of the way and provide all the advice and guidance we need!
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I would highly recommend ...
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5 Star Review
By : 'Michelle'
Services : Mortgages
Sold price : £217000
Would you recommend ? : Yes
Postcode : TN23
Aug 28, 2020
People found this helpful1
I would highly recommend William Charles Estate agents to all my friends, they have been very helpful, and have taken some of the stress out of buying my first... Read Full Review
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Michelle bennett said about William Charles
Services : Mortgages( )Date: 28th Aug 2020
I would highly recommend William Charles Estate agents to all my friends, they have been very helpful, and have taken some of the stress out of buying my first home
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Supportive, knowledgeable and ...
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5 Star Review
By : 'Jessica'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : DA11
Aug 27, 2020
People found this helpful1
William Charles offered support and advice for our first property sale right from the first meeting to value our property through to selling our property. Gary goes out of his way to answer any questions and makes sure we are updated regularly. We had previously had a negative experience with... Read Full Review
Comments (0)William Charles offered support and advice for our first property sale right from the first meeting to value our property through to selling our property. Gary goes out of his way to answer any questions and makes sure we are updated regularly.
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Jessica hallett said about William Charles
Services : Sales( As a Vendor )Date: 27th Aug 2020
William Charles offered support and advice for our first property sale right from the first meeting to value our property through to selling our property. Gary goes out of his way to answer any questions and makes sure we are updated regularly.
We had previously had a negative experience with trying to sell our property but William Charles regained our trust in estate agents and got it sold quickly and negotiated so we got the price we were looking for!
Thank you.
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William Charles rental ...
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5 Star Review
Charlie
Carlos
By : 'Maura'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : DA12
Aug 25, 2020
People found this helpful1
I was new to renting and struggling to find a place which would accept pets as well as be a good fit for me, having telephoned several different estate agents I found that Charlie at William Charles was the most helpful and accommodating whilst also having a professionalism that many others lacked. ... Read Full Review
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Maura (Mary) O\'Brien Green said about William Charles
Services : Letting( As a Tenant )Date: 25th Aug 2020
I was new to renting and struggling to find a place which would accept pets as well as be a good fit for me, having telephoned several different estate agents I found that Charlie at William Charles was the most helpful and accommodating whilst also having a professionalism that many others lacked. Charlie dealt with our process and showed an immense amount of care and was extremely thorough in ensuring that we secured a home which was good for us. Carlos then took over the maintenance responsibilities and dealt with all our queries efficiently.
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Excellent customer service ...
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5 Star Review
Carlos
By : 'Beverley'
Services : Letting( As a Owner )
Rent PCM : £890
Would you recommend ? : Yes
Postcode : DA10
Aug 24, 2020
People found this helpful1
I have been using the letting services of William Charles for almost 5 years and have always been impressed with the excellent customer service they have provided. I receive timely reminders and tenancy agreements are professionally prepared and signed following liaison with tenants on my... Read Full Review
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Beverley Nicklin said about William Charles
Services : Letting( As a Owner )Date: 24th Aug 2020
I have been using the letting services of William Charles for almost 5 years and have always been impressed with the excellent customer service they have provided. I receive timely reminders and tenancy agreements are professionally prepared and signed following liaison with tenants on my behalf. Queries are always dealt with speedily and in a professional but friendly manner, nothing is too much trouble for Carlos, who has been my main point of contact, although in his absence I have been updated by other members of the team, so am never waiting on a reply. I would not hesitate to recommend William Charles to family and friends and will certainly continue to use them myself.
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William Charles have always ...
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5 Star Review
Charlie
By : 'Sally'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA2
Aug 24, 2020
People found this helpful1
William Charles have always provided a seamless service especially during the lock down. I trust their advice and feel I am getting a personal service. The whole team are really friendly, but a special thank you to Gary and Charlie . I will definitely continue to use them in the... Read Full Review
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Sally said about William Charles
Services : Letting( As a Owner )Date: 24th Aug 2020
William Charles have always provided a seamless service especially during the lock down. I trust their advice and feel I am getting a personal service. The whole team are really friendly, but a special thank you to Gary and Charlie . I will definitely continue to use them in the future.
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I started to have Buy To Let ...
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5 Star Review
Andrea
Chris
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : DA11
Aug 18, 2020
People found this helpful1
I started to have Buy To Let properties 6 years ago. Initially, I sought help from William Charles to tenant search for me. They did a very good job. 4 years ago, I let William Charles fully manage all my properties. I am very happy with their service. It certainly takes away the hassle and... Read Full Review
Comments (0)I started to have Buy To Let properties 6 years ago. Initially, I sought help from William Charles to tenant search for me. They did a very good job. 4 years ago, I let William Charles fully manage all my properties. I am very happy with their service. It certainly takes away the hassle and stress of managing the properties myself.
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Jenny Innes said about William Charles
Services : Letting( As a Owner )Date: 18th Aug 2020
I started to have Buy To Let properties 6 years ago. Initially, I sought help from William Charles to tenant search for me. They did a very good job. 4 years ago, I let William Charles fully manage all my properties. I am very happy with their service. It certainly takes away the hassle and stress of managing the properties myself.
Andrea and Chris are always very approachable and willing to offer their professional advice regarding issues with tenants and maintenance to the properties. Andrea always keeps herself abreast of any legal changes so as to offer landlords the best advice. All WC staff are very professional. Special thanks to the Gravesend team, in particular to Charlie, the Letting Manager and Carlos, the Tenancy Manager, who are always responsive and proactive.
I am very pleased to see that William Charles has expanded and has now opened a branch in Broadstairs. All in all, I would highly recommend to any landlord and tenant the services as offered by William Charles .
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Great ...
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5 Star Review
Charlie
Carlos
By : 'Christine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA12
Aug 17, 2020
People found this helpful0
I have used William Charles as my Letting Agent for many years. They offer great service and advice; are very responsive and are a pleasure to deal... Read Full Review
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Christine Chapman said about William Charles
Services : Letting( As a Owner )Date: 17th Aug 2020
I have used William Charles as my Letting Agent for many years. They offer great service and advice; are very responsive and are a pleasure to deal with.
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Rented out my ...
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5 Star Review
Charlie
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA12
Aug 17, 2020
People found this helpful0
Charlie Church rented out my house, he was really nice. Haven’t done this before and Charlie was very helpful in everything he... Read Full Review
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George Johnson said about William Charles
Services : Letting( As a Tenant )Date: 17th Aug 2020
Charlie Church rented out my house, he was really nice. Haven’t done this before and Charlie was very helpful in everything he did
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Very helpful with everything ...
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5 Star Review
Charlie
By : 'Jp'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA11
Aug 16, 2020
People found this helpful0
Very helpful with everything I have just move in to my first flat and the staff at William Charles could not have been more helpful and supportive with... Read Full Review
Comments (0)Very helpful with everything
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Jp lopes said about William Charles
Services : Letting( As a Tenant )Date: 16th Aug 2020
Very helpful with everything
I have just move in to my first flat and the staff at William Charles could not have been more helpful and supportive with me.
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Charlie let my property ...
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5 Star Review
Charlie
By : 'amandipkaur'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SR18
Aug 16, 2020
People found this helpful0
Charlie let my property within days. Its been over two years and I could not ask for better tenants. The referencing and selection process was... Read Full Review
Comments (0)Charlie let my property within days. Its been over two years and I could not ask for better tenants.
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amandipkaur said about William Charles
Services : Letting( As a Owner )Date: 16th Aug 2020
Charlie let my property within days. Its been over two years and I could not ask for better tenants.
The referencing and selection process was fab!
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Charlie let my property ...
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5 Star Review
Charlie
By : 'amandipkaur'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SR18
Aug 16, 2020
People found this helpful0
Charlie let my property within days. Its been over two years and I could not ask for better tenants. The referencing and selection process was... Read Full Review
Comments (0)Charlie let my property within days. Its been over two years and I could not ask for better tenants.
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amandipkaur said about William Charles
Services : Letting( As a Owner )Date: 16th Aug 2020
Charlie let my property within days. Its been over two years and I could not ask for better tenants.
The referencing and selection process was fab!
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Very ...
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5 Star Review
James
By : 'Finlay'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA12
Aug 16, 2020
People found this helpful0
A great knowledge of the surrounding area, a good understanding of the customers needs and also very easy to talk... Read Full Review
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Finlay Swain said about William Charles
Services : Letting( As a Tenant )Date: 16th Aug 2020
A great knowledge of the surrounding area, a good understanding of the customers needs and also very easy to talk to.
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My family have been supported ...
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5 Star Review
Charlie
By : 'Jabeen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ME7
Aug 16, 2020
People found this helpful2
My family have been supported by William Charles for many years. We have three houses that are under their support currently. Throughout these years we have been provided with an excellent service which comprises of good communication and information sharing; staff who are respectful and... Read Full Review
Comments (0)My family have been supported by William Charles for many years.
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Jabeen Sethi said about William Charles
Services : Letting( As a Owner )Date: 16th Aug 2020
My family have been supported by William Charles for many years.
We have three houses that are under their support currently.
Throughout these years we have been provided with an excellent service which comprises of good communication and information sharing; staff who are respectful and considerate and will always go that extra mile to help with any query; their promptness in feedbacks is always appreciated.
Most importantly the staff are always welcoming at every visit to the office and their general demeanour is always polite.
William Charles are efficient and have an awareness of policies and procedures pertaining to ‘Lets’
Thank you for your continued support guys
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Gary and his team have been ...
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5 Star Review
By : 'Tan'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : Yes
Postcode : DA12
Aug 12, 2020
People found this helpful0
Gary and his team have been amazing from start to finish. He said this is the right house for you and ensured we got it! We are recommenced William Charles to... Read Full Review
Comments (1)Gary and his team have been amazing from start to finish. He said this is the right house for you and ensured we got it!
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Tan singh said about William Charles
Services : Sales( As a Buyer )Date: 12th Aug 2020
Gary and his team have been amazing from start to finish. He said this is the right house for you and ensured we got it!
We are recommenced William Charles to everyone!
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By : Heath
Aug 16, 2020This company are Airways spot on. Pricing. Advice. Honesty and all aspects of both buying and selling. Truly head and shoulders above all agents in the area. Keep up the fantastic work.... Thank...
Fabulous! Would highly ...
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5 Star Review
By : 'Graham'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : ME10
Jul 25, 2020
People found this helpful0
Excellent customer service from Gary. He had kept me updated throughout the process. It had not been easy due to Covid but, he was supporting me throughout! Cannot praise him... Read Full Review
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Graham Baxter said about William Charles
Services : Sales( As a Vendor )Date: 25th Jul 2020
Excellent customer service from Gary. He had kept me updated throughout the process. It had not been easy due to Covid but, he was supporting me throughout! Cannot praise him enough!
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