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Letsmove Residential
2.1/5, 11 Reviews
27% Recommended
100% sales valuation accuracy
36% sales fee satisfaction
A Sales and Letting agent that delivers results at a competitive price, highly thought of by sellers and Landlords
"Avoid at all..."
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1 Star Review
By : 'Gareth'
Services : Letting(I am a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : NE6
5 Sept 2019
People found this helpful1
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got to the point I had to visit the actual site after being given a ‘no update as yet’ phone call. Had more info from the site than the estate agent, which says everything. Finally on 30th August, received a call to say I could move in on 2nd September, the keys and moving packs were being prepared and I’d receive a call Monday to arrange an appointment. Monday, no call, chased them and advised they would chase up missing paperwork and call me back (didn’t happen) Tuesday, called to chase, advised still awaiting paperwork, they would chase up and call me back (surprise surprise, didn’t happen) Wednesday, was given keys by the site as bed was being delivered. Surprisingly, Graham, the director arrived, advised they were still missing paperwork but would let me sign(???) went down to sign where lo and behold, all the missing paperwork was in my pack!!! Signed the tenancy agreement and paid £950 (one months rent and deposit) and asked when my reservation fee would be refunded or would be taken off my monthly rent (checked online and seems to be refunded within 7-10 working days) and here’s the kicker.... advised it wouldn’t be refunded!!! Asked why it wasn’t being refunded as I have taken the property. The girl behind the desk started to say it was for fees but seemed to stop herself (remembering agency fees to be paid by tenants was stopped on 1st June this year) and now the key I was given doesn’t fit the lobby door so now have to go through the patio doors!!!! I think I’ve just about covered the nightmare of the last 8 months, but I’m sure I’ll remember other things. I’ll be send this complaint regarding my reservation fee to their head office first of all, and if I have no joy, it’ll be onto Trading Standards and the Property Ombudsman.
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Latest Reviews
Jonathan Thomas
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 36.00% | £65,000 | £139,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 5 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 0 |
Address
Letsmove Residential
10 High Street East, Wallsend, Tyne and Wear
NE28 8PQ
01912626514
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
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LetsNOTmove Residential – ...
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1 Star Review
By : 'Jonathan'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Rent PCM : £625
Would you recommend ? : No
Postcode : NE28
3 Feb 2023
People found this helpful1
I signed an agent contract with Letsmove to 'manage' a property that I own. Unfortunately, they never fulfilled this at all as the service provided was abysmal with numerous issues including: • Constantly having to chase them each month for rent contractually due to me. They ... Read Full Review
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Terrible service, directed by ...
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1 Star Review
By : 'Nick'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NE28
12 Apr 2021
People found this helpful1
Terrible service, directed by a terrible person.... from several Accounting errors that left me massively out of pocket, Lost keys and 'we forgot to tell you he is not moving in anymore' The arrogance of the Director who ignores emails won't call back etc. despite owing money to ... Read Full Review
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Terrible experience with ...
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1 Star Review
By : 'C'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE28
12 Dec 2020
People found this helpful5
Terrible experience with agency, not taking calls nor responding to emails, attitude were bad. Trying to email them multiple times to get my deposit back but obviously customer service non ... Read Full Review
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Please do not trust ...
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1 Star Review
By : 'dave'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : No
Postcode : NE28
8 Dec 2020
People found this helpful2
Please do not trust these people with your property the worst experience I ever had with any office in any trade. very poor in every department in every ... Read Full Review
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I’ve used Letsmove ...
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5 Star Review
By : 'Hannah'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : NE29
11 Nov 2020
People found this helpful1
I’ve used Letsmove as my Managing Agent for a number of years and have recommended them to several family and friends. I’ve used larger corporates in the past and found it frustrating that you get passed pillar to post. Keep up the great work ... Read Full Review
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Words can't express the ...
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1 Star Review
By : 'Euan'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Rent PCM : £75000
Would you recommend ? : No
Postcode : NE28
16 Sept 2020
People found this helpful4
Words can't express the level of distain I have for this company. Service is non existent, the owner is a barefaced liar on a good day. There appears to be a culture of do what you can to get them in the door then forget about them as much as possible. Shouldn't be in ... Read Full Review
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Recently sold my house ...
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5 Star Review
By : 'Mary'
Branch : Wallsend, 10 High Street East
Services : Sales (As a Vendor)
Sold price : £65000
Would you recommend ? : Yes
Postcode : NE28
7 Sept 2020
People found this helpful0
Recently sold my house through Letsmove. Great service. Proactive staff and very approachable. Would highly recommend them to anyone who is considering selling their ... Read Full Review
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Excellent!! ...
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5 Star Review
By : 'Jade'
Branch : Wallsend, 10 High Street East
Services : Sales (As a Buyer)
Sold price : £139000
Would you recommend ? : Yes
Postcode : NE28
29 Aug 2020
People found this helpful0
Could not recommend this company enough! Gordon and Lucy are by far the best in the industry for their professionalism and communication. I was so stressed and sick of the selling process with a local company and from the moment I contacted them i wish I did so from the start as it would of saved ... Read Full Review
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Very rude staff,bad ...
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1 Star Review
By : 'Julie'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NE28
11 Nov 2019
People found this helpful2
I paid 120 Pounds deposit for secure a house in the same day when i see it and after that i realises that property’s it was fully of fleas.i asked for refund and they told me they would refund me ,I give them card details for refund but they didn’t refund anything,and the ... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Gareth'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : NE6
5 Sept 2019
People found this helpful1
Where do I start? Started the process by paying a £540 ‘reservation fee’ for a new build rental in January. Advised the property would be ready by Spring 2019. Minimal contact for many months, constantly chasing, left my mobile number at least 6 times for updates. Got ... Read Full Review
Comments (0)Was this helpful?:
Return of ...
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1 Star Review
By : 'Kathleen'
Branch : Wallsend, 10 High Street East
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NE28
1 Mar 2019
People found this helpful4
I am a landlord and Letsmove rented our property to tenants who trashed the place. I was told that Letmove secured the deposit with the DPS with our permission. I asked Letmove to return the deposit to me because it cost more than £3000 to get the property back to a state where it could be rented ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
