The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 23 Reviews
87% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
By : 'Joshua'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BD17
Been a tenant with Belvoir for over 8 months, reached out to our letting agent to ask if they would be able to advertise the flat early as my partner and I were looking to buy a house, and naturally could not afford to pay rent and a mortgage at the same time so got in touch to see if they would be able to help. They responded by stating that our fixed term ended in early September and that they would take this as our notice to leave. Following this I chased 3 times over the following month to confirm that they were certain that this was the case and again it was confirmed that our last rent payment is due in August and that we will need to cover all the bills etc until the 11th September. As this was confirmed to us multiple times by the Letting agent we proceeded with our house purchase that will complete in line with the end of tenancy that they told us. Now a month later again, we get an email out of the blue that now they have actually reviewed things that we our tenancy now ends in November not September like they stated twice before even when chased for clarity. On top of this they have suddenly come up with "£300 relet charge fee" so that they can start marketing the property early, which is not mentioned anywhere in any agreements so attempting to "bend us over a barrel". Since they have realised there monumental mistake, which has potentially put us into a big financial situation, and we have attempted to further communicate with them once again they have fallen back into form of not responding. I appreciate that mistakes can be made, but instead of owning the mistake and try to work with us to come up with a solution then I would have been happy to give them 5 stars as their maintenance team have been brilliant. But instead they haven't acknowledged the mistake that they made, nor even apologised, but thrown us a bill for £300 which is not written in any agreements and not even attempted to open a dialogue on finding a solution. I am extremely disappointed with Belvoir and hopefully this comes to a happy resolution, but given the current course I am not holding my breath.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £108,000 | £200,000 |
| Lettings | 100% | 83% | £475 | £750 |
Belvoir
49 Oxford Road, Leeds, West Yorkshire
LS20 8AB
01943851357

By : 'Sheila'
Services : Sales( As a Buyer )
Sold price : £200000
Would you recommend ? : Yes
Postcode : LS20
Emily was friendly and helpful during our recent purchase. Because the house was in very poor condition and the sale was being handled by an executor Emily had a considerable amount of liaising between us and the executor to allow tradesmen and a surveyor to visit the property prior to completion ... Read Full Review

By : 'shiirley'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : BD17
Several years ago, I used Belvoir to sell one of my apartments , dealing with several members of the team. They were very pleasant to work with and achieved a good sale in a short time. When it came to letting two more of my apartments just under a year ago, it was natural to turn to Belvoir again. ... Read Full Review
By : 'Reggis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS19
Very professional and friendly team. Everything was smoth and we got a lot of assistance from the team. Very... Read Full Review


By : 'Colm'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BD17
Belvoir we’re at all times efficient, courteous, quick to respond and keen to... Read Full Review

By : 'Nikita'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BD17
Belvoir was very helpful will all information throughout the process of arranging viewings, going through all the paperwork needed, moving in etc. We were always provided with information and quick, helpful emails and have felt looked after through the whole process. I'd recommend Belvoir,... Read Full Review
By : 'Nik'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BD17
All staff were punctual and curteous for meetings, passed on information quickly and thoroughly during the renting process and after requests via phone and... Read Full Review

By : 'Katie'
Services : Sales( As a Vendor )
Sold price : £108000
Would you recommend ? : Yes
Postcode : BD17
AMAZING!!! Amie dealt with the sale of my apartment and from start to finish couldn’t have done anymore for me. I had problems with the first sale falling through but Amie was quick to get it back on the market and booked more viewings in right away. I had a tricky sale due to EWS B1... Read Full Review

By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : LS20
We dealt direct with Amber at the Guiseley office from day one. 100% for her communication throughout the whole process from start to finish. We've always rented through estate agents and we don't think it's ever been as easy as it has been with Amber. She let us know any... Read Full Review
By : 'Joshua'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BD17
Been a tenant with Belvoir for over 8 months, reached out to our letting agent to ask if they would be able to advertise the flat early as my partner and I were looking to buy a house, and naturally could not afford to pay rent and a mortgage at the same time so got in touch to see if they would be ... Read Full Review

By : 'RD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS16
I have always been satisfied with the service from Glenn and the team. I have no hesitation about recommend them as letting agents. I have found they have always gone the extra mile for both landlords and... Read Full Review
Average.

By : 'Cld-do-without-this'
Services : Letting( As a Owner )
Would you recommend ? : No
This agent does not walk his talk. When I returned after two years I came back to a dirty house with door, window and cupboard handles falling off, black bin liners dumped round the side of the house, a blocked drain, black mould growing up my sitting room walls and furniture, a broken bathroom... Read Full Review

By : 'Yeadon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Agent has carried out regular checks of property, dealt with any issues brought to his attention by either myself or tenant speedily. Very helpful when sorting out maintenance issues with a number of tradesmen available on a quick response. Office staff also very helpful and efficient. Have used a ... Read Full Review

By : 'Lucy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have used Belvoir Lettings in Otley for 5-6 years now. Right from the beginning Glenn has done a fantastic job in making my life as easy as possible to rent my house out. He has continually made sure I have good quality tennants who pay the rent on time and keep my property in good condition.... Read Full Review


By : 'david'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Was impressed with the general efficency of the team [glen & sara} at the otley agency.I didnt get involved or meet the tenants until they were in,settled and happy,which was what i wanted.Also kept me up to date with proceedings & generally answered the phone or returned calls[which doesnt ... Read Full Review
By : 'Ronald'
Services : Letting( As a Owner )
Would you recommend ? : Yes
We have been using Belvoir for roughly 6 months now to look after our property in Guiseley and we find the staff extremely helpful and efficient. They appear to have the knack of satisfying both tenant and landlord at the same time in a low-key way which hides the professionalism... Read Full Review
By : 'Nicola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Friendly staff and very informative. Couldnt have been more... Read Full Review
By : 'Dr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
a good communicator pleasant trustworthy managed to get or wet the suitable tennant looked after the property in good state by quartrly property checks and sends report promptly this branch has a good and pleasant ,efficient... Read Full Review

By : 'Emma'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I am renting our my property for the first time, and moving away from the area, so I needed to find a reliable, professional Agent to offer me a full managed service as well as finding a tenant for me. I saw 6 agents from the local area and eventually selected Glenn Broadwell of Belvoir Lettings... Read Full Review
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have only been with this agent a short time , but all seem well so far.Their set up seems very professional to both myself and my... Read Full Review
By : 'NIKKI'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
I have been a Belvoir tenant for over two years now. When I was initially looking for a flat to rent in the area, they were very happy to show me around several different places until I found exactly what I wanted. They assisted me with all the necessary paperwork which took away a lot of the... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
As a firm accredited by the National Approved Letting Scheme (NALS), GTM Ltd trading as Belvoir Leeds North West aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.
• If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Sarah Cockshott, Office Manager at the address below:
Belvoir, 49 Oxford Road, Guiseley, Leeds LS20 8AB
• Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 7 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date
• Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to:
Glenn Broadwell Company Director
• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Note that there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).
A copy of these rules can be provided on request.
Last updated at 10/13/2017, 3:40:47 AM by allAgents