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Dove Davies & Partners
3.1/5, 17 Reviews
50% Recommended
0% letting valuation accuracy
43% letting fee satisfaction
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"Awful..."
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1 Star Review
By : 'Anon'
Services : Letting(I am a Tenant)
Rent PCM : £780
Would you recommend ? : No
Postcode : EH11
5 Mar 2019
People found this helpful4
My flatmate and I have rented this property for 6 months now. My flatmate is a student and I work full-time and as most of you can imagine, demand for student flats in Edinburgh is insane. We were desperate to get a flat as we were having no luck throughout 5 months of looking and applying. I wish we kept applying instead of taking the first thing that was offered to us... Despite the fact that there were dehumidifiers in their own personal pictures uploaded, when I asked them about issues with damp I was informed they had not had any known issues for a while now. Within 2 weeks our flat was filled with mould. We have complained about this for the full 6 months we have been there and was told that we had to "adapt our living style" and keep windows open at all times (this was during Winter months we were told this), have the heating on constantly (we had storage heaters which are obviously very expensive to run) and to leave all doors open. Extractor fans in the bathroom and the kitchen were not working, along with no windows in the bathroom or kitchen this is obviously going to cause poor ventilation and an increase in mould. I suggested a couple of times to them that the extractor fan needed replaced and I was told "no it works fine"... it doesn't. If we have anymore than two people in the living room for more than an hour, our windows are filled with condensation - god knows how. My flatmates bedroom wall is damp to touch and filled with mould. The bathroom wall is black because of the mould on the roof, the toilet gets mouldy within two days of not cleaning it, the flat has a permanent smell of damp, around the window sills are covered in mould. This is a health hazard and we've been told we have to adapt our way of living to be able to deal with it? We were also told that we had to clean extractor fans from years worth of build up from however many years of previous tenants - and that would be the solution to our problem. Wrong. They were cleaned, mould is still growing. The fans just do not work. When we moved in to the property, the place was a mess. Food splattered all over the walls, mattresses stained from previous tenants, carpets stains, sofas stained, furniture old and broken, bed frame bigger than a mattress and squeaks when you just lay a finger on it. Curtain poles which are broken, hob with four rings and two of them don't even work. Broken washing machine, broken cupboard doors, damp floor in shower, shower that didn't even give out any hot water, very poor security as the doors always remained open - or could literally be pushed open with a weak kick, broken bath cover, radiators that spark, a four seater table with one chair, a fridge that barely works, blistering worktops in the kitchen, a dirty oven.... and no means of resolution to this at all. Eventually after 6 months residence, we have given in our end of tenancy - since this happened one month ago, we have sent continual emails to the team, stating maintenance reports about another thing which has gone wrong, or questions about our end of tenancy and have received no communication back. We are purposely being ignored in regards to certain questions we are asking - for example I composed an email asking 2 questions (one about a maintenance request, one about our deposits and how we expect to get the full amount back due to continual complaints), and only received a reply to the maintenance issue. We have had 0 respect from this agency, just because we are in a student flat that doesn't mean that we don't require a flat which is actually safe and healthy enough to live in. And just because we have handed in our end of tenancy agreement, that doesn't give you the right to ignore us. I wouldn't even say this company deserve 1 star. Very unprofessional. Extremely poor customer service. Belittling and unhelpful in every aspect. Very disappointing, wouldn't recommend anyone to rent with Dove Davies.
Comments on Agent Fees
Cheap for Edinburgh and location, but with all that was wrong with the flat, along with the size of the flat absolutely not worth it at all.
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By : curious
22 Apr 2019did you try to contact the student unions supposed to help out in these kind of situations? I ask because I'm a first year student looking to lease a flat with them from september, the flat in itself looks nice, has a good amount of space and the only inconvenience seems to be a problem with hot water occuring from time to time. I had the opportunity to talk to the tenants and they seemed quite satisfied with their lease. The main question in this case would be, considering the flat in itself and a very low price in the market right now, would you recomend going ahead with a lease and trusting the student unions in their capacity to defend us?
By : TERENCE COXEN
8 Oct 2020NEIL, I will NEVER willingly do business with Dove Dabies because of how you treated my wife and myself today. RUDE COULDNT CARE ATTITUDE And it's not the first time either... WOWW, I HOPE YOUR MANAGEMENT SENDS YOU ON CUSTOMER CARE TRAINING. That's if they dont.....
By : Family member
17 Mar 2021Dove Davies were awful for my mother in law to deal with from start to finish. The property was stinking of bleach yet not actually clean. The mattress was covered in hair and the radiators (having been painted but not with radiator paint) were sticky when they heated up. The property was meant to be furnished but in the cupboards the one pot that was in there was unusable due to the Teflon flaking off and amongst the crockery that was all well past its best was a bowl that had been used to eat cornflakes from and then just put back in the cupboard. Dealing with Dove Davies themselves was a nightmare with an incredibly rude staff member. My mother in law did manage to get her deposit back as the house was left considerably cleaner than when she arrived but the utility meter which was on a card had so much debt on it when she topped it up it took in total almost £200. Dove Davies were told and said they would let the landlord know but now are saying it is between the utility company and my mother in law. I do think the next person will likely inherit a meter with debt on it also. Shocking from beginning to end - do not use Dove Davies!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 43.00% | £775 | £2,800 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 7 | 8 | 0 | 0 | 0 | 0 | 1 | 1 |
Address
Dove Davies & Partners
9-11, Atholl Place, Edinburgh, City of Edinburgh
EH3 8HP
0131 228 3999
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- 09:00 - 17:30
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I went to a viewing and the ...
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1 Star Review
By : 'Maria'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : EH11
4 May 2024
People found this helpful0
I went to a viewing and the agent displayed unprofessional and xenophobic behaviours towards me. During the viewing, David made several xenophobic remarks and exhibited discriminatory behavior towards me. His actions were offensive and unacceptable. As a prospective tenant, I should not have ... Read Full Review
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Almond Bank Cottages - Please ...
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1 Star Review
By : 'Abigail'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH4
14 Oct 2020
People found this helpful3
Just F.Y.I anyone who sees the 'property' to rent at Almond Bank Cottages be aware it is heavily infested with rats, bugs, damp and Dove Davies are the most negligent unprofessional company I've ever had the misfortune of dealing with. Also look at the small print of the contract, ... Read Full Review
Comments (1)Was this helpful?:
By : Nived
30 Jun 2023I had the most traumatic experience with Dove Davies today. I paid the deposit and rent, and after I really got a chance to look at the place I found out that it is in the most disgusting state ever. ...
I would not recommend these ...
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2 Star Review
By : 'Steve'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : EH26
3 Jan 2020
People found this helpful3
I would not recommend these people to deal with. Interesting that the majority of the reviews here are excellent from landlords- terrible from tenants; clearly shows where Dove Davies' priorities lie. We were a tenant for just over 6 months and, whilst our tenancy was handled well, our ... Read Full Review
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I've been a tenant of ...
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5 Star Review
By : 'Steve'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH5
4 Jul 2019
People found this helpful0
I've been a tenant of Dove Davies for over 12 years. Really professional and well run, very reasonable on rental increases over the duration of my tenancy and they have replaced any electrical and white good that have been required during that time in a timely manner. Twice-yearly inspections ... Read Full Review
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Awful ...
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1 Star Review
By : 'Anon'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Rent PCM : £780
Would you recommend ? : No
Postcode : EH11
5 Mar 2019
People found this helpful4
My flatmate and I have rented this property for 6 months now. My flatmate is a student and I work full-time and as most of you can imagine, demand for student flats in Edinburgh is insane. We were desperate to get a flat as we were having no luck throughout 5 months of looking and applying. I wish ... Read Full Review
Comments on Agent Fees
Cheap for Edinburgh and location, but with all that was wrong with the flat, along with the size of the flat absolutely not worth it at all.
Comments (3)Was this helpful?:
By : curious
22 Apr 2019did you try to contact the student unions supposed to help out in these kind of situations? I ask because I'm a first year student looking to lease a flat with them from september, the flat in...
The Gold Standard in Property ...
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5 Star Review
By : 'Tokyo'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : EH9
1 Feb 2019
People found this helpful0
Dove Davies and Partners are the gold standard in property management. For 30 years I have had the pleasure of interacting with this Edinburgh-based firm engaged in letting and management of property in and around Edinburgh. Their cordial communication and unfailing professionalism, clockwork ... Read Full Review
Comments on Agent Fees
Very appropriate
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I have been a tenant with ...
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5 Star Review
By : 'Mr'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH4
13 Mar 2018
People found this helpful0
I have been a tenant with Dove Davies for over 5 years and have always found them to be efficient and knowledgeable They deal with issues quickly and I could not ask for a better service Rent increases are reasonable and the communication is always great Keep up the good ... Read Full Review
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I was with Dove Davies for ...
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1 Star Review
By : 'Anonymous'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : EH3
27 Mar 2017
People found this helpful4
I was with Dove Davies for around a year and had nothing but problems. As said in other review they were are smiles at first but as soon as i signed my name on the dotted line i was stuck with the most unhelpful and rude staff I have ever dealt with. I had issues that were clearly emergencies and ... Read Full Review
Comments on Agent Fees
The price for where I was staying was too high for what it was but I learned my lesson from the horrible experience.
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Terrible company, no one in ...
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1 Star Review
By : 'Miss'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH15
18 Oct 2016
People found this helpful2
Terrible company, no one in that office knows what they are doing and it clearly escalates from the top as *the owner of company has terrible skills when it comes to communicating with his customers, he is rude and talks over you very unprofessional and extremely disappointing company would stay ... Read Full Review
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Repeatedly I have had ...
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1 Star Review
By : 'Matthew'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : No
Postcode : EH16
14 Jun 2014
People found this helpful2
Repeatedly I have had problems and dove Davies do nothing about it. Days to tackle a shower problem which (as I was away) they left dismantled and not working, leaving with no shower for the weekend Dangerous oven that heats up at front, where my child burned herself. A disgrace Professional ... Read Full Review
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Dove Davies were, for a ...
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1 Star Review
By : 'Long'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH4
16 May 2013
People found this helpful7
Dove Davies were, for a company supposedly in the service industry, absolutely useless and downright rude to deal with. I would avoid at all ... Read Full Review
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I've been renting from Dove ...
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5 Star Review
By : 'IanM_EDIN'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH12
22 Apr 2013
People found this helpful0
I've been renting from Dove Davies for almost 9 years now, in two different properties, never had a problem with them. But then, I've never missed a payment and I don't damage things. And they've been very reasonable with any rent increases over the years. I like the fact that it's ... Read Full Review
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We have been tenants with ...
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5 Star Review
By : 'M'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH49
1 Feb 2013
People found this helpful0
We have been tenants with Dove Davies foir 15 years - Mr Dove visits regularly to do the inspection visits, and on the odd occasion that maintenance/repairs are needed, this is dealt with by the staff in an efficient and professional manner. We have never had any problems and would not hesitate ... Read Full Review
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I have been a tennant with ...
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5 Star Review
By : 'mum'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH12
1 Feb 2013
People found this helpful0
I have been a tennant with Dove Davies for the past 9 year and can not fault this company in anyway. I receive my annual safety checks on time and any other maintenance without any problems. The staff are always professional, polite and very friendly. I would highly recommend Dove Davies and ... Read Full Review
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I have rented my property ...
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5 Star Review
By : 'Happy'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
7 Feb 2012
People found this helpful1
I have rented my property from Dove Davies for the last 3 years, and have always found them to be professional and courteous. In the instances I have had to contact them, they have always arranged the necessary work to be carried out, as agreed with my Landlord. Whilst waiting on a new boiler, ... Read Full Review
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I rented one of the most ...
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5 Star Review
By : 'krivapeta'
Branch : Edinburgh, 9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
25 Mar 2011
People found this helpful0
I rented one of the most beautiful flats in Edinburgh from Dove Davies. The handymen always arrived 2-3 days after my calls. I had the deposit back the day after I sent my last bills. Very professional, ... Read Full Review
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When I took on the property ...
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1 Star Review
By : 'Edinbob'
Branch : Edinburgh ,9-11, Atholl Place
Services : Letting (As a Tenant)
Would you recommend ? : No
18 Jan 2009
People found this helpful2
When I took on the property it was in terrible condition. Food still in the oven, none of the surfaces cleaned, hair in the plugholes etc. The property was too dirty to move in. When I contacted dove davies they said they would send maintenance round to attend to the flat 1 week later nothing ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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