92% lettings valuation accuracy
96% lettings fee satisfaction
Dec 07,2018
Dec 07,2018
0
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I rented a house in Hove with Property Moves for 2.5 years and I found the quality of service extremely poor. I have a long litany of complaints which I am too weary to detail here but my main concern was their inability to follow up problems with the property. For example, a bathroom leak which came through the kitchen ceiling took over a year before full resolution. Furthermore, I had issues such as contractors letting themselves in to the property unannounced. On a number of occasions when I raised a concern I felt there was an underlying message about not wanting to upset the landlord which I felt was unprofessional and even subtly threatening.
I would not recommend this company.
I would not recommend this company.
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Opening Hours
Address
Property Moves
109 Church Road
Hove,Brighton
Brighton and Hove
BN3 2AF
01273 321333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 96% | £310 | £5,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 894 | 7 | 1009 | 41 | 0 | 0 | 1 | 0 | 82 | 3 |
Areas covered
- BN1
- Hove
- BN2
- Brighton
- BN3
- BN41
- BN42
- BN43
- BN15
- BN44
Services offered
- Sales
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- Block Management
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- Conveyancing
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Nov 30,2024
Nov 30,2024
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Very efficient and helpful. Responsive and professional. Happy to recommend....
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Nov 27,2024
Nov 27,2024
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Great service provided, clear communication and fast responses with great availability. My liaison agen Ms Jill Brewster has always clearly done her best with any and all issues in a professional but relaxed manner....
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Nov 22,2024
Nov 22,2024
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started to use property moves recently after a bad experience with different Brighton agents. Has been very comfortable and straight forward, dealing with Jess and particular Dan. Always prompt and there if any queries. New tenants just about to move in
Early stages however it ...
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Nov 20,2024
Nov 20,2024
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Very smooth, efficient and polite members of staff. They had clearly delineated roles and performed them with real professionalism. I chose Property Moves because they had a good, defined selection of properties, unlike other letting agencies in the area. They are clearly experts in their ...
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Nov 15,2024
Nov 15,2024
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I have two flats in Brighton which are let and managed by Property Moves. I am very happy and thank them for looking after the tenants on my behalf. I mostly deal with Jill. She is very quick to respond and takes the appropriate action ...
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Dec 11,2024
Dec 11,2024
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Daniella has been incredibly helpful and communicative making our live as easy as can br...
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Dec 10,2024
Dec 10,2024
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Such lovely friendly kind helpful accessible people Love them all !!!...
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Dec 10,2024
Dec 10,2024
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Such lovely friendly kind helpful accessible people Love them all !!!...
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Dec 06,2024
Dec 06,2024
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We've been renting through property moves for a month now. So far they have been great and have attended to any issues promptly, kindly and professionally. Jill and Jess in particular have helped to make our first month a positive experience!...
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Dec 05,2024
Dec 05,2024
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From the first meeting and collecting of keys
for, for us, the first flat rented via Property Moves
we had a really great impression and feeling;
a sense of care and professionalism.
This initial impression has definitely been confirmed,
with very prompt and helpful response ...
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Dec 02,2024
Dec 02,2024
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Have used Property Moves for many years to let and manage 2 flats and they always provide a high level, friendly and professional service. Highly recommended....
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Nov 12,2024
Nov 12,2024
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Property Moves has been fantastic throughout our year of letting with them. Even as we're moving now, they've been incredibly helpful. Bradley has been friendly and patient during the entire process, making everything much easier. Highly recommended!...
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Nov 11,2024
Nov 11,2024
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Shelby has been absolutely amazing.
We know if we contact her then things will get done and pretty fast! It's good to know that we haven't been stuck with a company and agent who leaves maintenance issues for a long time, as can often be ...
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Nov 05,2024
Nov 05,2024
1
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Many thanks to Bradley and Jessica for their help and support moving my elderly Mum, nothing was too much trouble and we were both very happy with the service provided. Would recommend Property Moves without hesitation!
Thank you again....
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Nov 04,2024
Nov 04,2024
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Highly recommended. After over 20 years I have always found Property Moves to be courteous, knowledgeable and business like. I would have no hesitation in recommending their service....
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Nov 01,2024
Nov 01,2024
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I think I have been with Property Moves for about 20 years and the service has always been great. It was a huge relief to find them after being let down by other agents.
Jill Brewster has always given amazingly attentive and prompt service and is ...
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Oct 30,2024
Oct 30,2024
1
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Excellent service as a tenant. Staff are polite, efficient, and quick to answer queries and fix any issues. Never any issues and no complaints after 6 years as a tenant in one of their managed properties. Recommended 100%....
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Oct 29,2024
Oct 29,2024
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Great service!
Friendly and quick team, who have made my move so far smooth!...
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Oct 24,2024
Oct 24,2024
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Always great service and speedy response to any information I need to pass onto my tenants from the property management compnay....
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Oct 15,2024
Oct 15,2024
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Shelby Hardy was a pleasure to communicate with! She handled my repairs quickly and answered all my questions promptly and professionally. Breath of fresh air! Thanks again Shelby!...
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Oct 14,2024
Oct 14,2024
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Great service especially working on alternatives when my employer was being slow at replying...
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Oct 10,2024
Oct 10,2024
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A really helpful friendly team.
Literally made the move as smooth as possible.
All queries were answered with speed and efficiency.
Thank you...
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Oct 09,2024
Oct 09,2024
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Daniella was super helpful and responsive - courteous and efficient service all round- Thank You!...
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Sep 30,2024
Sep 30,2024
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Wonderful, friendly, efficient. After years of having to deal with a big letting agent, it was so refreshing to meet a small, dedicated team who made the whole thing so easy. I can't that them enough. A thoroughly pleasant experience!...
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Sep 21,2024
Sep 21,2024
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Bradley was amazing to deal with! So professional and checked in regularly. Just a really good guy and genuinely cares about helping us out. Amazing staff member....
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Sep 16,2024
Sep 16,2024
1
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Property moves have been great at managing my rental property. Daniella and Shelby are always incredibly helpful and fast to respond. Feedback from the tenants has always been positive and this is definitely thanks to them and their interactions....
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Sep 09,2024
Sep 09,2024
1
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As a landlord with many student properties I must admit that my expectations from agents is very high. Property Moves does not disappoint! All staff I have come into contact with have been exceptionally efficient and very fast in coming back to me with a ...
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Sep 06,2024
Sep 06,2024
1
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As landlords we have used Property Moves for 20 years. They are always a pleasure to deal with, completely professional and very helpful for us and also our tenants. The whole team are excellent , particularly Jill and Jez...
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Sep 06,2024
Sep 06,2024
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I would like to extend my gratitude to Property Moves especially to Jez Williams and Jessica Castle in providing a smooth transaction for us to be able to secure the property. Thank you Jez for giving us the chance to check the property early and ...
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Sep 05,2024
Sep 05,2024
1
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Property Moves have always been my letting agent (>15 years). Outstanding service and a pleasure to work with. Jill Brewster is an excellent Manager - I'd be lost without her. Thank you!
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Jill
(935)
Jez
(431)
Shelby
(297)
Graham
(213)
Warren
(122)
Daniella
(73)
Jessica
Dan
Bradley
Kiri
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS
Property Moves complaints procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:25 AM 25/04/2024 by allAgents
Property Moves complaints procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
WHAT WILL HAPPEN NEXT?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Awards won by Property Moves, Brighton BN3 2AF
-
2024
Best Letting Agent in Brighton
-
2024
Best Letting Agent in BN3
-
2024
Best Letting Agent in South East
-
2023
Best Letting Agent in Brighton
-
2023
Best Letting Agent in BN3
-
2022
Best Letting Agent in BN3
-
2022
Best Letting Agent in Brighton
-
2023
Best Letting Agent in South East
-
2022
Best Letting Agent in South East
With regards to the bathroom leak, yes this took longer than it should have (According to our records we don't agree it was over 1 year though). In no way am I condoning this but in our defence the landlord was using his own contractor which does sometimes make the situation harder. To clarify in the first instance we will always recommend our own contractors for any maintenance, firstly because we have more control over the scenario, secondly we have great faith in the quality of work they carry out. Ultimately it's the landlords decision on who they use and I appreciate there were issues with access and this was reviewed directly with your landlord and in turn apologies were sent to yourself.
Your final point concerned me and I have reviewed communication during the tenancy as I never wish for my staff to come across unprofessional or even worse as you allege 'threatening'. In my opinion I can see no evidence of a threatening undertone to our communication and can only ascertain you are referring to a letter that we sent where the landlord raised concerns about the condition of the house following a property inspection and he was looking for these issues to be rectified within a certain timeframe.
Once again please accept my apologies that you were unhappy with the service provided, we will always action and review feedback from clients as are constantly looking to improve our service.