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Lincoln, LN2
4.3/5, 55 Reviews
76% Recommended
100% letting valuation accuracy
82% letting fee satisfaction
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"Avoid Haarts. Very Misleading ..."
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1 Star Review
By : 'John'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : LN5
7 Nov 2018
People found this helpful0
.The contract document is contradictory & very misleading because where the document was signed it said that we were liable to pay Haarts their fee if we sold it to a buyer who they'd introduced but tucked away there was another clause that said we were liable to pay even if Haarts hadn't introduced our buyer. We've bought & sold lots of houses & dealt with quite a few estate agents & Haarts are the most unreasonable one we've ever dealt with. We foolishly signed a contract with Haarts Lincoln branch 4 days before the house was valued by them but on the day of the valuation we had an offer from a private buyer who approached us & which we accepted. Haarts did carry out a viewing the day after the valuation but we'd already sold the house & Haarts potential buyer offered substantially less than we'd sold it for. Basically we're paying the fee for little more than a valuation & a For Sale board. We have been billed for the full fee which equates to an extremely high 3.5% of the sale price.(we've never paid more than 1.8% before). We have challenged the bill but this is the reply we received from them "Further to your previous correspondence and conversations with head office as per our terms and conditions of the contract you have signed with us, you are liable to pay haart if a sale is agreed during the period our agreement, even if the purchaser was not found by us but by any other person, including yourself." Therefore, as stated, we will be paying their full fee for little more than a valuation visit & a For Sale board. Haarts sole agency terms & conditions mean that they can bill you for a sale in which they played no part & can deem to have introduced a buyer to you even if they haven't & can use this clause months after a private sale has taken place. Another clause required us to inform Haarts who our private buyer was & they then contacted both him & his solicitor & registered him onto their books. Haarts did offer a very small reduction of £200 off a bill of £2,700 which is an absolute insult which we've refused & we've paid the full amount. One more important thing is that we thought we'd cancelled our contract when we contacted the local branch but their terms & conditions required us to write to their head office in Colchester. We might send our experience of Haarts to Rip-off Britain as a warning to other people of the pitfall of such terms & conditions & the need to check through them with a fine tooth comb, which I didn't do. It's too late to help us but an estate agent comparison site recommended Starkey & Brown in Lincoln who are a local Lincolnshire company & have excellent reviews. Haarts in Lincoln are not local, they're part of a big national company based in Colchester.
Comments on Agent Fees
Fixed fee of £2,700 which equated to a percentage of 3.5%
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 82.00% | £775 | £900 |
Address
haart
37 Silver Street, Lincoln, Lincolnshire
LN2 1EH
0 1552 510 088
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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haart Branches (View All 173)
Just want to say after ...
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5 Star Review
By : 'Gina'
Services : Online Auctions (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LN2
17 Jul 2024
People found this helpful0
Just want to say after calling several agents I made a call to Haart Lincoln branch, spoke to a young woman called Molly she was really polite but more importantly was knowledgeable and prompt in sorting out my query, certainly made me feel confident that I could go back to Haart and know that I... Read Full Review
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Great help from all the gang ...
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5 Star Review
By : 'Mick'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LN4
30 May 2024
People found this helpful0
Great help from all the gang in the office Special Thanks to Victoria and Molly. So far things have been excellent... Read Full Review
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Vicky was really helpful both ...
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4 Star Review
By : 'Gill'
Services : Sales (As a Vendor)
Sold price : £250000
Would you recommend ? : Yes
Postcode : LN5
7 May 2024
People found this helpful0
Vicky was really helpful both in the buying and selling process, all our queries were answered and sorted out efficiently and... Read Full Review
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Vicky from Haart was ...
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5 Star Review
By : 'Sergiu'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LN5
24 Apr 2024
People found this helpful0
Vicky from Haart estate agents was fantastic! She provided excellent service, was super helpful, and made everything go smoothly. Highly... Read Full Review
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Non responsive team and ...
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1 Star Review
By : 'Karen'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LN2
6 Nov 2023
People found this helpful0
Non responsive team and totally irresponsible from the start. We thought it was just an initial hiccup from our dealings with Craig and Jake hence we went with them. They are just salesman who sold without being able to deliver. We couldn't reached anyone once we have signed and things only... Read Full Review
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Unlawful, immoral and ...
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1 Star Review
By : 'Dylan'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LN6
24 Aug 2023
People found this helpful1
I rented a property on Earls Drive through Haart for just over 2 years and had countless issues with them ranging from general incompetency to downright fraudulently taking money from me. The most prominent example of the former is when the landlord let himself into our (locked) house early one... Read Full Review
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By : Chris
5 Sept 2023We have aalso had, and still are, having issues with Haart. Complete car crash of a...
Supportive and ...
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5 Star Review
By : 'Jo'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LN5
7 Aug 2023
People found this helpful0
Haart have been really professional through the sale of my house. Unfortunately the sale fell through at the last minute and was very stressful. Sarah and Vicky have been so so supportive during this time and ensured a further sale within days. I cannot thank them... Read Full Review
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The 'Omoluwabi' ...
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5 Star Review
By : 'Adetunji'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LN1
26 May 2023
People found this helpful0
It's a pleasure working with Jake Clapham. He is an outstanding agent. He shows no cultural differences at all. He's an amazing... Read Full Review
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Fabulous service from christy ...
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5 Star Review
By : 'Cara'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LN4
3 Apr 2023
People found this helpful0
Fabulous service from christy and vicky Sold my house with in two weeks Fab company both went above and beyond Highly recommend... Read Full Review
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Excellent Customer ...
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5 Star Review
By : 'Mr'
Services : Sales (As a Vendor)
Sold price : £220000
Would you recommend ? : Yes
Postcode : DN21
22 Mar 2023
People found this helpful0
Vicky B from the Haart Lincoln branch is helpful and has great customer focus, and is quickly responsive to suggestions and feedback. Vicky and the team has kept us informed on progress and made the whole process less stressful. Thank you Vicky and all the Haart Lincoln Team... Read Full Review
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Nassia was ...
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5 Star Review
By : 'Ben'
Services : Sales (As a Buyer)
Sold price : £186500
Would you recommend ? : Yes
Postcode : LN5
7 Nov 2022
People found this helpful0
Had the pleasure of working working with Nassia at haart Estate agents over the last couple of months. She made the buying process nice and simple. Kept chasing up solicitors for me and the seller and kept me up to date with everything... Read Full Review
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Jake is the best person , and ...
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5 Star Review
By : 'Janani'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LN
6 Oct 2022
People found this helpful0
Jake is the best person , and he treat us with respect and pay atention on our necesity!The best guy from the lettings... Read Full Review
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Vicky was so ...
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5 Star Review
By : 'Angela'
Services : 20
Would you recommend ? : Yes
Postcode : LN5
3 Oct 2022
People found this helpful0
Vicky was so helpful. She was very understanding, and offered great customer service and extremely knowledgeable. She put me at... Read Full Review
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Jake is the best!very good ...
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5 Star Review
By : 'Marcela'
Services : Letting (Accounts)
Would you recommend ? : Yes
Postcode : LN2
14 Sept 2022
People found this helpful0
Jake is the best!very good gay honest and the meeting was very proffesional!excellent presentation of the property he answer all my question and was... Read Full Review
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Jake is the best!he prove us ...
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5 Star Review
By : 'Marius'
Services : Letting (Accounts)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LN5
14 Sept 2022
People found this helpful0
Jake is the best!he prove us preffesionality honestity was fairplay he treat us with respect and pay atention on our necesity!The best guy from the lettings... Read Full Review
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Christe has been amazing with ...
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5 Star Review
By : 'Emma'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LN6
13 Jul 2022
People found this helpful0
Christe has been amazing with the selling of my house. She has made the process stress free and so much easier than I could have imagined. I thought It was going to be a nightmare. Within a week Christie had an offer. She has been on hand for any questions and has kept me updated throughout.... Read Full Review
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Professional and friendly ...
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5 Star Review
By : 'Bev'
Services : Sales (As a Buyer)
Sold price : £460000
Would you recommend ? : Yes
Postcode : LN6
12 Jul 2022
People found this helpful0
We dealt with Vicky, who was friendly and very professional. She did what she said she was going to do and was honest and realistic with us. We would highly recommend Haarts, when buying and... Read Full Review
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Nassia Tittonis ,Has been ...
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5 Star Review
By : 'Nassia'
Services : Sales (As a Vendor)
Sold price : £435000
Would you recommend ? : Yes
Postcode : LN5
14 Mar 2022
People found this helpful0
Nassia Tittonis , Has been great so far with the sell and processing my property quickly hoping for completion sooner than expected. Because I'm moving to a different location I need everything to be quick ! So .. Top work , and I'm very happy with the quick response to my questions. A* ... Read Full Review
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I am writing this letter as a ...
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5 Star Review
By : 'Nicole'
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : LN10
21 Oct 2021
People found this helpful0
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by one of your team members, Jake Clapham. I was looking at rental properties with Haart and from the initial enquiry and throughout Jake went above and beyond to accommodate anything I needed.... Read Full Review
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Fantastic service as ...
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5 Star Review
By : 'GDog'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LN2
18 Mar 2019
People found this helpful0
Excellent service from the Lincoln branch I have bought many properties through Sarah and her team, dealt with Christie Sarah and Melissa on the latest transaction. I would highly recommend this... Read Full Review
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