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Oct 13,2018
Oct 13,2018
6
people found
this helpful
this helpful
I am a parent and guarantor to a lease. My daughter has unfortunately rented via Fresh for two years. Last year was tricky and they were unhelpful once they had the money and contract, but issues were minor. Her second letting resulted from circumstances beyond her control. The standard contract is almost 99% what the student is responsible for and barely mentions tenants rights. That in itself should serve as a warning. FACT.
There are hundreds of reviews from students on-line and all tell the same story, including the with holding of deposits because the staff have been angered by frustrated students. FACT.
But the conversation I have just had with Alun leaves me almost speechless. This man is a past master at obfuscation, contradiction and aggressively trying to put you on the back foot. Well done, Alun great customer service there!! NOT.
The situation I was discussing related to a police matter, student safety and the threat of sexual assault by a stalker at the property. Fresh are refusing to ask the Landlord to change the locks, despite the prowler having gained access to a locked house. Something they chose not to believe because they've not heard it from the police. They wrap this up in blaming the students, accusing them of lying, or blaming the police for not contacting them/acting. He even tried to blame me for not being a responsible parent and changing the locks myself! Something we are not allowed to do by the terms of lease, and which removes the issue/cost from his and his landlords 'in-box' of course.
There is a crime reference number and the police are taking the situation seriously, Fresh are not. They manage property by chucking blame at everyone but themselves and refusing to act to protect tenants. This is our experience, we asked for help, have been denied it and aggressively at that. One felt that whatever hoops you jumped through to satisfy them would then be met by further excuses not to act. Once they have your money, thats it really.
They say they are Swanseas premier student agency but I do not recommend them and feel that their methods are shocking and take advantage of vulnerable young adults stepping out in life for the first time. Further action is pending.
Tenants and guarantors beware!!!!!
There are hundreds of reviews from students on-line and all tell the same story, including the with holding of deposits because the staff have been angered by frustrated students. FACT.
But the conversation I have just had with Alun leaves me almost speechless. This man is a past master at obfuscation, contradiction and aggressively trying to put you on the back foot. Well done, Alun great customer service there!! NOT.
The situation I was discussing related to a police matter, student safety and the threat of sexual assault by a stalker at the property. Fresh are refusing to ask the Landlord to change the locks, despite the prowler having gained access to a locked house. Something they chose not to believe because they've not heard it from the police. They wrap this up in blaming the students, accusing them of lying, or blaming the police for not contacting them/acting. He even tried to blame me for not being a responsible parent and changing the locks myself! Something we are not allowed to do by the terms of lease, and which removes the issue/cost from his and his landlords 'in-box' of course.
There is a crime reference number and the police are taking the situation seriously, Fresh are not. They manage property by chucking blame at everyone but themselves and refusing to act to protect tenants. This is our experience, we asked for help, have been denied it and aggressively at that. One felt that whatever hoops you jumped through to satisfy them would then be met by further excuses not to act. Once they have your money, thats it really.
They say they are Swanseas premier student agency but I do not recommend them and feel that their methods are shocking and take advantage of vulnerable young adults stepping out in life for the first time. Further action is pending.
Tenants and guarantors beware!!!!!
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Sep 07, 2021
Not at all surprised by this. I myself have had contact with Alun when I was a tenant of a house let by Fresh. I found him to be incompetent, unpleasant and bullying. Even after having completed my tenancy and settled all financial matters, I continually received emails from Fresh threatening to place non-existent rent owed in the hands of a collections agency. Appalling.
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Fresh Estate & Letting Agents
48 Uplands Crescent
Uplands,Swansea
SA2 0PG
01792 464757
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
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Jan 05,2023
Jan 05,2023
0
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My partner and I have recently used Fresh to let one of our properties and the staff were friendly, knowledgeable and professional from start to finish, we would highly recommend their services to anyone...
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Aug 21,2021
Aug 21,2021
0
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I have engaged fresh estate &letting agents on several occasions when my properties need reletting . The level of service I have received has been excellent from the initial contact right through to the advertising and the viewing of my property. They conducted a detailed review ...
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Oct 13,2020
Oct 13,2020
0
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Just had my house sale completed. The Fresh agents were very professional and kept me informed at every stage. Staff are very proactive and friendly. I will definitely use Fresh again.
Thanks to all staff including Matt, Nick, Andrew and Sue xx
Mrs Philpott...
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Feb 13,2020
Feb 13,2020
0
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The sales team were confident to sell our house in eight weeks, in fact they found a buyer in one week, and the whole deal went thro in two weeks ! They really delivered what they promised. They were friendly and helpful throughout the whole process. ...
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Oct 13,2018
Oct 13,2018
6
people found
this helpful
this helpful
I am a parent and guarantor to a lease. My daughter has unfortunately rented via Fresh for two years. Last year was tricky and they were unhelpful once they had the money and contract, but issues were minor. Her second letting resulted from circumstances beyond ...
read full review
read full review
Was this helpful?
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Sep 07, 2021
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Not at all surprised by this. I myself have had contact with Alun when I was a tenant of a house let by Fresh. I found him to be incompetent, unpleasant and bullying. Even after having completed my tenancy and settled all financial matters, I continually received emails from Fresh threatening to place non-existent rent owed in the hands of a collections agency. Appalling. ...
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