Buckey And Ward

I called Buckey and Ward to arrange a viewing at a property that's they had advertised, I spoke with the manager and agreed with what I thought was an open viewing of between 12 & 2pm, on arrival there was no one at the property so I called the office and left a voicemail asking for a call back, I received a call back from a lady and I explained the above, she immediately got in the defence stating that there were no viewing booked as there was an open day between 2pm and 3pm, I said that when I called to book a viewing I believed It was between 12 and 2pm, the lady on the other end then stated you wouldn't have been told that you are wrong but was said in a very condescending manor, I asked the lady why she was talking to me like and she got aggressive stating that I was wrong, at this point I asked to speak with the manager but the lady put the phone down on me. I called back and left a voicemail again asking for a call back from the manager, the lady the called me back again, after putting the phone down on me and said that she had spoken to her manager and I was wrong with the times and I couldn't speak with him...... so today, Monday, I call the office and ask to speak with the manager to place a complaint about the lady, the manager answered the phone and after asking if he knew about the conversation I had with the lady on Saturday he stated yes that's my daughter, to say I had the same attitude from the manager as I did his daughter is an understatement!!! I asked whether the calls were recorded and he said yes, I asked whether he had listened to the calls and he said yes, when I asked why do you feel it's right that she spoke to me the way she did I got a reply of I haven't listen to the voicemail it's just what my daughter told me! Absolutely disgraceful Customer service, I will never do business with Buckey and Ward..... Just because family may be involved get the facts straight before defending, you could lose a lot of business by acting the way you did towards me...