By : 'Nj' Services : Sales(As a Vendor) Would you recommend ? : No Postcode : CW12
Jun 10, 2018
People found this helpful1
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to âunder offerâ or âsold stcâ, even after a month. On querying this, I was informed their process is that they don't mark it as under offer or sold stc until after surveys etc. are completed, although they weren't letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren't willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn't sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn't even an issue and I was made to believe my house was falling down, the report was terrible, I'm going to have to get other surveys / work completed, I'm going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn't believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I'm so upset to have received the service I did. The impact of the money loss and the way I was treated is still hugely affecting us now.
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By : 'Peter' Services : Sales( As a Vendor ) Sold price : £251000 Would you recommend ? : Yes Postcode : CW12
May 14, 2021
People found this helpful0
An outstanding service from Whittaker and Biggs including house clearance and auction of contents. No one else can provide such an all inclusive service.
A pleasure to deal with from start to finish.
I can't recommend them... Read Full Review
Peter van de Bospoort said about Whittaker & Biggs
Services : Sales( As a Vendor )Date: 14th May 2021
An outstanding service from Whittaker and Biggs including house clearance and auction of contents. No one else can provide such an all inclusive service.
A pleasure to deal with from start to finish.
I can't recommend them enough!
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Victoria McDarmaid - a ...
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5 Star Review
Victoria
By : 'Lauren' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CW12
Oct 5, 2020
People found this helpful0
Victoria McDarmaid at the Congleton office was absolutely fantastic when I was buying my first home. She always kept me updated and was really proactive at liaising between myself, the vendor and our solicitors. Would most definitely go back to her when I am looking to buy / sell in the future.... Read Full Review
Victoria McDarmaid at the Congleton office was absolutely fantastic when I was buying my first home. She always kept me updated and was really proactive at liaising between myself, the vendor and our solicitors. Would most definitely go back to her when I am looking to buy / sell in the future. Highly recommend!
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Brilliant ...
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5 Star Review
By : 'Chris.t' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CW12
Aug 30, 2018
People found this helpful0
Quick and efficient purchase, nothing was to much trouble, we were kept up to date with everything we needed to know. We would defiantly use... Read Full Review
Quick and efficient purchase, nothing was to much trouble, we were kept up to date with everything we needed to know. We would defiantly use again
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Very poor service / ...
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1 Star Review
By : 'Nj' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : CW12
Jun 10, 2018
People found this helpful1
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I ... Read Full Review
Services : Sales( As a Vendor )Date: 10th Jun 2018
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to âunder offerâ or âsold stcâ, even after a month. On querying this, I was informed their process is that they don't mark it as under offer or sold stc until after surveys etc. are completed, although they weren't letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren't willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn't sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn't even an issue and I was made to believe my house was falling down, the report was terrible, I'm going to have to get other surveys / work completed, I'm going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn't believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I'm so upset to have received the service I did. The impact of the money loss and the way I was treated is still hugely affecting us now.
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I think that attitude speaks ...
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2 Star Review
By : 'Anon' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : CW12
Aug 9, 2014
People found this helpful2
I think that attitude speaks a lot and unfortunately for Whittaker and Biggs the attitude from the Congleton store was disappointing. I have never come accross a sales person who was quite so rude, I was looking to buy a house and asked for contact back from the lady I had originally spoken to on... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 9th Aug 2014
I think that attitude speaks a lot and unfortunately for Whittaker and Biggs the attitude from the Congleton store was disappointing. I have never come accross a sales person who was quite so rude, I was looking to buy a house and asked for contact back from the lady I had originally spoken to on numerous occasions, this responses did not happen for days. When she finally responded she was short, rude and unpleasant and made me feel like a complete inconvenience. Maybe I am misunderstanding the role of an estate agent but I thought it was to sell homes- not this lady, she made it so difficult I ended up looking elsewhere and buying a different property with a much more friendly estate agent who actually made it achievable for me to view the propety I was interested in.
As a buyer I would say to all sellers at least mystery shop the estate agent you plan to use
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Great ...
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5 Star Review
By : 'Dave' Services : Sales( As a Buyer ) Would you recommend ? : Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.