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Crewe, CW12

3.8/5, 6 Reviews
67% Recommended

67% sales valuation accuracy

100% sales fee satisfaction

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"Very poor service /..."

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1 Star Review

By : 'Nj'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : CW12

Jun 10, 2018
People found this helpful1

Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to “under offer” or “sold stc”, even after a month. On querying this, I was informed their process is that they don't mark it as under offer or sold stc until after surveys etc. are completed, although they weren't letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren't willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn't sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn't even an issue and I was made to believe my house was falling down, the report was terrible, I'm going to have to get other surveys / work completed, I'm going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn't believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I'm so upset to have received the service I did. The impact of the money loss and the way I was treated is still hugely affecting us now.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale67%100.00%£251,000£251,000
Address

Whittaker & Biggs
16 High StreetCrewe, Cheshire
CW12 1BD
01260 274224

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Whittaker & Biggs Branches (View All 4)
An outstanding service from ...

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5 Star Review

By : 'Peter'
Services : Sales( As a Vendor )
Sold price : £251000
Would you recommend ? : Yes
Postcode : CW12

May 14, 2021
People found this helpful0

An outstanding service from Whittaker and Biggs including house clearance and auction of contents. No one else can provide such an all inclusive service. A pleasure to deal with from start to finish. I can't recommend them... Read Full Review

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Victoria McDarmaid - a ...

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5 Star Review
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By : 'Lauren'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CW12

Oct 5, 2020
People found this helpful0

Victoria McDarmaid at the Congleton office was absolutely fantastic when I was buying my first home. She always kept me updated and was really proactive at liaising between myself, the vendor and our solicitors. Would most definitely go back to her when I am looking to buy / sell in the future.... Read Full Review

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Brilliant ...

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5 Star Review

By : 'Chris.t'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CW12

Aug 30, 2018
People found this helpful0

Quick and efficient purchase, nothing was to much trouble, we were kept up to date with everything we needed to know. We would defiantly use... Read Full Review

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Very poor service / ...

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1 Star Review

By : 'Nj'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CW12

Jun 10, 2018
People found this helpful1

Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I ... Read Full Review


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I think that attitude speaks ...

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2 Star Review

By : 'Anon'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CW12

Aug 9, 2014
People found this helpful2

I think that attitude speaks a lot and unfortunately for Whittaker and Biggs the attitude from the Congleton store was disappointing. I have never come accross a sales person who was quite so rude, I was looking to buy a house and asked for contact back from the lady I had originally spoken to on... Read Full Review


What agent could do to change your mind?

Treat all of your potential buyers with respect

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Great ...

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5 Star Review

By : 'Dave'
Services : Sales( As a Buyer )
Would you recommend ? : Yes

Mar 25, 2008
People found this helpful0
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Whittaker & Biggs, Crewe CW12 1BD