67% sales valuation accuracy
100% sales fee satisfaction
Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to âunder offerâ or âsold stcâ, even after a month. On querying this, I was informed their process is that they don't mark it as under offer or sold stc until after surveys etc. are completed, although they weren't letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren't willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn't sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn't even an issue and I was made to believe my house was falling down, the report was terrible, I'm going to have to get other surveys / work completed, I'm going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn't believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I'm so upset to have received the service I did. The impact of the money loss and the way I was treated is still hugely affecting us now.
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Latest Reviews
15th May 2021
reviewed by 'Peter van de Bospoort'
6th Oct 2020
reviewed by 'Lauren'
31st Aug 2018
reviewed by 'Chris.t'
11th Jun 2018
reviewed by 'Nj'
10th Aug 2014
reviewed by 'Anon'
Opening Hours
Address
Whittaker & Biggs
16 High Street
Congleton,Crewe
Cheshire
CW12 1BD
01260 274224
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £251,000 | £251,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 1 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 15,2021
May 15,2021
0
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An outstanding service from Whittaker and Biggs including house clearance and auction of contents. No one else can provide such an all inclusive service.
A pleasure to deal with from start to finish.
I can't recommend them enough!...
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Oct 06,2020
Oct 06,2020
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Victoria McDarmaid at the Congleton office was absolutely fantastic when I was buying my first home. She always kept me updated and was really proactive at liaising between myself, the vendor and our solicitors. Would most definitely go back to her when I am looking ...
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Aug 31,2018
Aug 31,2018
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Quick and efficient purchase, nothing was to much trouble, we were kept up to date with everything we needed to know. We would defiantly use again...
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Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren't good at all, but were far better than the ones they had taken. The write up on my property was that bad I ...
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Aug 10,2014
Aug 10,2014
2
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I think that attitude speaks a lot and unfortunately for Whittaker and Biggs the attitude from the Congleton store was disappointing. I have never come accross a sales person who was quite so rude, I was looking to buy a house and asked for contact ...
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What agent could do to change your mind?
Treat all of your potential buyers with respectAttached Filesnbsp;
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Mar 25,2008
Mar 25,2008
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Great Servive...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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