67% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
40% lettings fee satisfaction
Aug 02,2012
Aug 02,2012
8
people found
this helpful
this helpful
* I moved into the flat last summer (2011) where I found it in average condition. The flat wasn't cleaned to professional standard and no one bothered to change that . So I cleaned it myself.
* The window seals were (are still) aged and the aerial socket in one bed room wasn't working and I did ask Property Management if I could have it replaced/fixed, along side with a blind window (in Sept 2011).
*Jan 2012 - After failing the Gas Safety check, the boiler needed to be replaced and an accessible flu had to be installed - which was OK - In February. Although the subcontracted maintenance people left the flat in a terrible state (dirt stains on the wall, tents in the door frame from teh ladder, quick & dirty DIY style. The work took longer then expected and no one bothered to inform me. So had to sleep in a cold flat for another couple of days.
*Window & seals still not replaced over the winter
*May 2012 - Dish washer broke down - it took them 4 weeks to send someone around for a quote
*August 2012 - Dish washer still broken - New engineer to come around to quote and fix it as apparently the previous maintenance engineer is not contactable and they apparenty did not exchange recorded/documented quotes for the work/parts. *great working practice*. Called them myself and to my surprise someone picked up the phone...
* Needless to say that the seals are still aged and the aerial socket is not working...
*General implications: assigned property managers are hardly contactable, messages left for call backs that never happened, asked for transparency/status updates which never came, apologies won't fix things
Summary: To date the poorest customer service I have ever received, and I have have seen the real world... From a tenant's point of view: useless and a waste of money. Not sure what landlords are charged and what service they receive but I complaint to the landlord.
Will be moving out in a couple of weeks and are looking forward to it. However, sensing that this won't be smooth and seamless process given their track record.
Disclaimer: This is solely concerning the Property Management branch/team, the estate agents were always helpful and quick.
* The window seals were (are still) aged and the aerial socket in one bed room wasn't working and I did ask Property Management if I could have it replaced/fixed, along side with a blind window (in Sept 2011).
*Jan 2012 - After failing the Gas Safety check, the boiler needed to be replaced and an accessible flu had to be installed - which was OK - In February. Although the subcontracted maintenance people left the flat in a terrible state (dirt stains on the wall, tents in the door frame from teh ladder, quick & dirty DIY style. The work took longer then expected and no one bothered to inform me. So had to sleep in a cold flat for another couple of days.
*Window & seals still not replaced over the winter
*May 2012 - Dish washer broke down - it took them 4 weeks to send someone around for a quote
*August 2012 - Dish washer still broken - New engineer to come around to quote and fix it as apparently the previous maintenance engineer is not contactable and they apparenty did not exchange recorded/documented quotes for the work/parts. *great working practice*. Called them myself and to my surprise someone picked up the phone...
* Needless to say that the seals are still aged and the aerial socket is not working...
*General implications: assigned property managers are hardly contactable, messages left for call backs that never happened, asked for transparency/status updates which never came, apologies won't fix things
Summary: To date the poorest customer service I have ever received, and I have have seen the real world... From a tenant's point of view: useless and a waste of money. Not sure what landlords are charged and what service they receive but I complaint to the landlord.
Will be moving out in a couple of weeks and are looking forward to it. However, sensing that this won't be smooth and seamless process given their track record.
Disclaimer: This is solely concerning the Property Management branch/team, the estate agents were always helpful and quick.
What agent could do to change your mind?
Transparency, healthy work attitude with can-do mentality, *calling back when asked*, get things done and care about the tenants.Attached Filesnbsp;
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Latest Reviews
28th Feb 2018
reviewed by 'AVOID'
4th Oct 2017
reviewed by 'SGP'
3rd Oct 2017
reviewed by 'Brijesh'
15th Sep 2017
reviewed by 'Happy'
Opening Hours
Address
Felicity J Lord
Unit 3 C
South Quay Plaza
189 Marsh Wall
Canary Wharf,London
Greater London
E14 9SH
020 7987 6776
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £85,000 | £530,000 |
| Lettings | 50% | 40% | £270 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 2 | 9 | 4 | 0 | 0 | 0 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
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Latest Properties
No Properties
Aug 08,2019
Aug 08,2019
0
people found
this helpful
this helpful
My wife dealt with their Lettings Manager (Ivan Moreira) at their Canary Wharf branch, we had a really unprofessional experience with Ivan. He does not respond to emails or return calls, very arrogant in character and blatantly lied to us about an offer being put ...
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Aug 13,2018
Aug 13,2018
2
people found
this helpful
this helpful
Does wrong contracts every year for tenant/Landlords when rolling contract for another year. Never replies to emails.
Sub standard service.
Avoid using this agency because the admin service is terrible....
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Comment on agent fees
N/A
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Aug 28, 2019
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(1)
The most unprofessional estate agents I've come across to date. They literally are cow boys, conning their incoming customers, lying through their teeth about the value of the properties and insulting in the most derogate manner when you call them out for their lies/lack of authenticity of the information being provided. I have never felt so insulted by anyone in my life. AVOID AVOID AVOID. Trading standards please sort these guys out ...
Feb 28,2018
Feb 28,2018
0
people found
this helpful
this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some misunderstanding". ...
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Mar 09, 2018
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(1)
Hi there,
We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward.
Thank you,
Regards
Ross ...
Oct 04,2017
Oct 04,2017
2
people found
this helpful
this helpful
If you would like to have your money taken without a clear explanation of the fee structure then go with these guys. They seem to frustrate both the landlord and the tenant with their poor communication....
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Comment on agent fees
Fees are way too high and there's no negotiation even though you've used them For several years. They charge the landlord and tenants separate fees.
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Oct 03,2017
Oct 03,2017
1
people found
this helpful
this helpful
I don't have words to describe how frustrated I am with this agency. Right from the day we have moved in, we have been constantly arguing with them over issues related to maintenance.Imagine something as basic as boiler and heating wasn't working. Irrespective of ...
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Comment on agent fees
considering the service they provide , one shouldn't be paying anything to them. They would any which ways mint money by providing unreasonably high quotes for maintenance.
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Mar 09, 2018
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Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Sep 15,2017
Sep 15,2017
0
people found
this helpful
this helpful
Adam and his team were always very courteous and got back to me most of the time following queries.
I was very pleased with the selling price they achieved for my apartment.
There was a last minute repair needed to a cupboard just before completion ...
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Comment on agent fees
Reasonable fees
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 4-star feedback.
Have a wonderful day,
Regards
Ross ...
Apr 24,2017
Apr 24,2017
0
people found
this helpful
this helpful
Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
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Comment on agent fees
Fees were reasonable
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Jan 16,2017
Jan 16,2017
3
people found
this helpful
this helpful
Honestly, It is the worst agency I ever dealt with.
I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to ...
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Comment on agent fees
Higher than Market price.
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Jan 18, 2017
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(1)
Hi Kayla,
We're sorry to hear about your poor experience with our Canary Wharf branch. Please email in to our help team at [email protected] so we can investigate.
Regards
Ross ...
Oct 06,2016
Oct 06,2016
2
people found
this helpful
this helpful
The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you.
They look very professional at first but you will find out afterwards that they ...
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Comment on agent fees
Very bad
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Oct 19, 2016
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(1)
Hi LuCreps,
We're very sorry to hear about your poor experience with our Canary Wharf branch. We would like to investigate your experience further. Please email our help team at [email protected] so we can investigate.
Regards
Ross ...
Aug 05,2016
Aug 05,2016
0
people found
this helpful
this helpful
An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in ...
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What agent could do to change your mind?
No experienceAttached Filesnbsp;
Comment on agent fees
No experience
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Feb 13,2016
Feb 13,2016
2
people found
this helpful
this helpful
Worst agents ever.Spoke to 3 different people regarding buying flat in Canary Wharf and surrounding areas.
All 3 were pushy as they know it all, not listening to my preferences at all, very disrespectful
Even the first girl I spoke to mentioned this property is not ...
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Feb 01,2016
Feb 01,2016
0
people found
this helpful
this helpful
The worst letting agent I have ever dealt with. The flat had no hot water in the toilet, which is clearly unsanitary - this was never fixed. When we left the property, they lost £2,426.67 and couldn't find the payment on their system! This was only ...
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Comment on agent fees
The fees were overpriced, and didn't reflect the poor level of service we received
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Feb 01, 2016
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Hi Christopher,
We're very sorry to hear about your poor experience with us. Please forward all the details, including your local branch name to [email protected].
Regards,
Ross ...
Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
We saw the 1-bed flat and decided to move-in on 02/10/2015 with an agree of 6 months renting fee in advice. After signing the offer form they took £1,000 deposit from our credit card. We did submit all required documents; however, they said our guarantor does not meet ...
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What agent could do to change your mind?
Of course, refund our moneyAttached Filesnbsp;
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Feb 26,2015
Feb 26,2015
0
people found
this helpful
this helpful
FJ Lord is a reliable agency, with which I worked intermittently since 2004. They are thorough in their checks of prospective tenants and AST terms, and keep prompt communication with the landlord throughout the tenant search period.
On the down side, I sense that the agency ...
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Mar 09, 2015
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(1)
Dear Roni,
Thank you for your review. Please can you get in touch with us via email [email protected] so that we can investigate this.
Many thanks
Melanie Smith
Customer Relations Manager ...
Feb 25,2015
Feb 25,2015
0
people found
this helpful
this helpful
I recently sold my property in Canary Wharf, and the South Quay office of Felicity J Lord acted as my agents. They provided a professional and courteous service; there were a few issues to deal with and the team in the office dealt with these ...
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Mar 05, 2015
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Hi J Shelton
Thank you for your review. We are really pleased to hear about the good service you received from the team.
All the best for the future!
Melanie Smith
Customer Relations Manager ...
Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
I'm writing this review because I wish to warn people about the the level of service that this particular branch has provided me with during my tenancy period. I will address 3 instances in which I felt that their level service had been both poor and ...
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What agent could do to change your mind?
Re-examine the word "Professionalism"Attached Filesnbsp;
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Aug 07,2014
Aug 07,2014
0
people found
this helpful
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Absolutely amazing. Had numerous issues as a result of my solicitor, and Adam was very courteous and ensured that the transaction went through as fast as possible. Being available at all times to g
Deal with problems as they arose, and kept regular contact to ...
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Aug 12, 2014
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Hi Russell,
Many thanks for taking the time to write this review. We're really pleased to hear about your experience and the service you received from Adam and the team. All the best for the future!
Melanie Smith, Customer Relations Manager. ...
May 16,2014
May 16,2014
1
people found
this helpful
this helpful
The service is terrible. I lived in a flat with broken boiler for over three months. eventually , I had to call environmental office of council to deal with them. All their excuses to no to do the repair are they can not contact the landlord. ...
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May 27, 2014
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Dear Eric
We are really sorry to hear about your experience and the service you received. Please could you email us with your name and contact details so we can look in to this: [email protected]
Many thanks
Melanie Smith, Customer Relations Manager ...
Apr 29,2014
Apr 29,2014
3
people found
this helpful
this helpful
I am writing this review for others to be aware of their poor professionalism.
I am not from here and just moved to London for work 2 months ago.
They hassled me to obtain payments of deposit and other stuff but then the actual day I ...
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What agent could do to change your mind?
This agency lack professionalism and doesn't do their job. i wonder if they understand what their job is....Attached Filesnbsp;
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May 27, 2014
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Dear Sandra
I am really sorry to hear about your experience and the service you received. Please could you email your full name and property details to [email protected] so I can look in to this for you.
Many thanks
Melanie Smith, Customer Relations Manager ...
Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Absolutely terrible estate agent when you come to leave them. They were very helpful when looking for a property but when we decided to move they become very hostile. They kept getting the date that we gave our notice on incorrect, thereby wanting more rent ...
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What agent could do to change your mind?
NothingAttached Filesnbsp;
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Oct 02,2012
Oct 02,2012
0
people found
this helpful
this helpful
Robbie seemed to be very proactive and energetic in the marketing of my property and in the securing of a quality tenant. Recommended....
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Aug 02,2012
Aug 02,2012
8
people found
this helpful
this helpful
* I moved into the flat last summer (2011) where I found it in average condition. The flat wasn't cleaned to professional standard and no one bothered to change that . So I cleaned it myself.
* The window seals were (are still) aged and the aerial socket in ...
read full review
read full review
What agent could do to change your mind?
Transparency, healthy work attitude with can-do mentality, *calling back when asked*, get things done and care about the tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 25,2012
Jul 25,2012
5
people found
this helpful
this helpful
I have recently tried to rent a property through Felicity J Lord. Tom Bates seemed to be very friendly and professional. I had decided to rent the property, to find later on that it wouldn't be available to live there. Unfortunatelly it has been more ...
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What agent could do to change your mind?
Just paid my money back.Attached Filesnbsp;
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Feb 29,2012
Feb 29,2012
9
people found
this helpful
this helpful
Was looking for a flat to rent and in 1-month time (thanks god i was very flexible and could wait until i found a new place perfect for my needs) i had just 1 viewing with them of an ugly flat (of course IMHO). On the ...
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Jul 22,2010
Jul 22,2010
4
people found
this helpful
this helpful
These are the worst agents I have ever used. I used them for a full management.
The tenants brought cockroaches into my flat which I was told was treated, but wasn't. Tenants left 3 weeks early and was not told. Cockroaches were crawling out of the ...
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Jul 23, 2010
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(1)
Hi Tappa.
I am sorry that you have been unhappy with our lettings division. Please email the details to [email protected] and we can investigate this for you. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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