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Ramsgate, CT11

3.9/5, 32 Reviews
75% Recommended

50% sales valuation accuracy

0% letting valuation accuracy

50% sales fee satisfaction

0% letting fee satisfaction

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"My list of complaints about..."

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1 Star Review

By : 'John07900'
Services : Sales(As a Vendor)
Would you recommend ? : No

Jul 20, 2012
People found this helpful4

My list of complaints about this branch of Ward & Partners was extensive, it included: Not returning phone calls or e-mails Supplying me with the wrong information regarding progress of the chain Taking photos of the house that were so poor, I had to take them myself Failing to display the Energy Certificate in their advertisements To their credit, a Director did accept there had been errors and poor service from the staff at the Ramsgate branch, furthermore they did compensate me, but on the basis I did not report the matter to the property Ombudsman.

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By : JB/WardandPartners

Aug 3, 2012

Customer service is very important to Ward and Partners and it is disappointing but thankfully unusual that a valued client feels dissatisfied with any aspect of the high level of service we provide. Where certain calls were not returned I would like to convey our apologies. I have read through our comprehensive sales records and believe that where incorrect information had been passed to you it was as a result of a miscommunication from a third party in the chain which was rectified the following day; regrettably property transactions are seldom problem free and we are somewhat reliant on the correct information being provided to us in the first instance. I understand you declined to take the option of commissioning professional photography therefore we took photographs of your property which upon inspection were too dark. Consequently, the branch called you to arrange an appointment for new photographs to be taken. Having initially agreed to this request, you subsequently called the office to advise us that you could not accommodate another visit at that time and that you would take the new photographs yourself. Standard of photography is incredibly important which is why we arranged to re-take some of the shots that did not meet our high standard and would have done so if we had been permitted. With regard to the Energy Certificate, our records demonstrate numerous occasions where we had requested it be sent by the agent that you had previously instructed to sell your property. Despite several assurances this was not forthcoming. I appreciate your frustrations but I trust you will appreciate that the delay was entirely due to their prevarication and failure to respond rather than any failure or negligence on the part of our staff. I hope you feel that our client liaison department investigated this matter fully and fairly, further demonstrating our commitment to exceptionally high standards.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales50%50%£300,000£300,000
Lettings0%0%£0£0
Address

Wards
60 Queen StreetRamsgate, Kent
CT11 9EE
Sales 01843 580314 | Lettings 01843 597

Services offered
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  • Lettings
  • Block Management
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  • Conveyancing
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Wards Branches (View All 44)
Shocking footage shows the ...

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1 Star Review

By : 'Vendor'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : CT11

Mar 18, 2021
People found this helpful9

Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed... Read Full Review


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I felt The Agent in question ...

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1 Star Review
UserName

James

By : 'Francis'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT12

Aug 18, 2015
People found this helpful4

I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using... Read Full Review


What agent could do to change your mind?

Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house

Comments (0)
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Quite simply the worst ...

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1 Star Review
UserName

Kathy

UserName

Maria

By : 'Popsy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT11

Apr 27, 2014
People found this helpful3

Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and did not fit my brief. I went quite far down the road... Read Full Review

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Both ladies have been fab! ...

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4 Star Review
UserName

Kathy

UserName

Rachel

By : 'LH'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT12

Dec 11, 2013
People found this helpful0

Both ladies have been fab! Kathy was incredibly good in our search and in helping the vendors who perhaps were a little 'out of touch' with the concept of people not paying the price on the label. I know she spent some time with the couple in person going through things and trying to help them... Read Full Review

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Well marketed. Proactive ...

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5 Star Review

By : 'Steven'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9

Dec 3, 2013
People found this helpful0

Well marketed. Proactive with problems, resolving contractual difficulties with tenant. courteous at all times. Work outside accepted office hours... Read Full Review

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I used Ward & Partners ...

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5 Star Review
UserName

David

By : 'L.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT13

Dec 3, 2013
People found this helpful0

I used Ward & Partners after my house had vacant for 2 months. At the time I was using two other local agents. David put a flyer through my letter box and I called him in desperation. He showed me how he would do a better job than my existing agents eg writing ,much more detail about the... Read Full Review

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Ward & Partners did what ...

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4 Star Review

By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11

Nov 21, 2013
People found this helpful0

Ward & Partners did what was required quickly and efficiently with the result that we now have a good tenant for a 6 month... Read Full Review

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Good communications ...

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5 Star Review

By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11

Nov 21, 2013
People found this helpful0

Good communications throughout. However let down at the end by poor administration. I still haven't received paperwork reference inventory and handover of property. I had to chase up final bill readings and council tax two weeks after tenants moved in And am concerned what would have happened had... Read Full Review

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Darren O'Conner is an ...

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5 Star Review

By : 'Richard'
Services : Mortgages
Would you recommend ? : Yes
Postcode : CT6

Oct 29, 2013
People found this helpful0

Darren O'Conner is an excellent mortgage adviser. Even though we purchased a house through Miles & Barr we still used Darren as he seemed to know what he was talking about. He also advised the best way forward in getting a mortgage as it seems to be quite hard these days. I am glad to say we... Read Full Review

Comments (1)
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By : jason

Nov 4, 2013

Thanks so much for this great feedback .Experience counts for a lot where mortgages are concerned and Darren has a habit of giving the very best advice to our customers. I hope you are very happy in...


I felt that the services that ...

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5 Star Review

By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT11

Oct 13, 2013
People found this helpful0

I felt that the services that were provided were outstanding. There was nothing that was 'hidden', which is an experiance that I have had before with other estate agents. The process was very quick but yet top quality. Staff were very helpful and friendly in regards to questions and any other... Read Full Review

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David and Chris at the ...

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5 Star Review
UserName

David

UserName

Chris

By : 'Happy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9

Sep 14, 2013
People found this helpful1

David and Chris at the Ramsgate Branch found us a good tenant very quickly and achieved the rental we were looking for, they were very polite, understanding and professional at all times, we would definitely recommend them and Ward and Partners to our friends, thank you very... Read Full Review

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The dedication and attention ...

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5 Star Review
UserName

David

UserName

Chris

By : 'ASt85'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT9

Sep 12, 2013
People found this helpful0

The dedication and attention to detail exhibited by the staff at the ramsgate Lettings office was exemplary. I can't thank them enough for all the help andf advice they have proveided. They were efficient in their dealings with me and and the the tenant. Please convey my thanks to them, and... Read Full Review

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Having worked with wards of ...

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5 Star Review
UserName

David

UserName

Chris

By : 'Wendy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11

Sep 3, 2013
People found this helpful1

Having worked with wards of ramsgate for a while. With good results, I met David Votta in the course, of both renting ourselves, and letting a rental. He turned out to be both knowledgeable, and extremely helpfu. Nothing is too much trouble for him, and he is extremely easy to deal with. I cannot... Read Full Review

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From the outset to final ...

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5 Star Review
UserName

David

By : 'Jake'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT9

Aug 29, 2013
People found this helpful2

From the outset to final exchange of keys we had excellent service from Ward and Partners. Viewings were arranged to be at convenient times for ourselves and had 3 separate viewings (including 1 after we had agreed to rent the property). All our questions were answered in a happy manner and the... Read Full Review

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We have dealt with David ...

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5 Star Review
UserName

David

By : 'k'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11

Aug 18, 2013
People found this helpful0

We have dealt with David previously and he was very determined to find us a tenant. He didn't waste any time in marketing the property. He beat the competition and as usual his service resulted in us using Wards to manage the property as well. Would highly recommend the... Read Full Review

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Keen to get my property let I ...

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5 Star Review

By : 'Nicholas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT11

Aug 15, 2013
People found this helpful0

Keen to get my property let I was happy when the agent offered to visit my flat and provide me with a list of prioritised Improvement suggestions to get things up to scratch. There was lots to do and being able to use the agents local knowledge and support was a great advantage. Also just having... Read Full Review

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Tried to sell with them, said ...

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1 Star Review

By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CT11

Jul 31, 2013
People found this helpful3

Tried to sell with them, said they would handle them but left us to do viewings too often, they didnt turn up at all or let thebuyer know on one occasion and left him standing on our doorstep for 10 minutes. Promise a lot but underdeliver way too much... Read Full Review

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I found both Rachel and James ...

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5 Star Review
UserName

Rachel

UserName

James

By : 'Dave'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CT12

Jul 29, 2013
People found this helpful2

I found both Rachel and James fully aware of the of the status of our purchase at all times, which surprised me when I called to speak to one who wasn't available but the other was and fully up to speed, that gave me great confidence, I was pleased and reassured of Rachel and James compassion and ... Read Full Review

Comments (1)
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By : Wardwalderslade

Aug 29, 2013

Thank you very much for your positive comments Mr Trew. James and Rachel are delighted to have been able to help you - buying a home can be a stressful experience but I am glad they were able to make ...


Rachel introduced herself to ...

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5 Star Review
UserName

Rachel

By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CT11

Apr 3, 2013
People found this helpful0

Rachel introduced herself to us at the beginning of the process and kept us informed as matters concerning the sale progressed. She was particularly helpful when things appeared to stall with the buyer, contacting the buyer, and keeping us in touch with the reasons for the delay. As events unfolded ... Read Full Review

Comments (1)
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By : Jason

Apr 4, 2013

Thank you very much for this positive feedback,it is great to see the passion for her job recognised by a happy customer. Jason Bunning,Group...


Absolutely terrible! Do not ...

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1 Star Review

By : 'Eva'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT11

Feb 2, 2013
People found this helpful5

Absolutely terrible! Do not market your property with them! Prospective buyer who was constantly let down with viewings, fobbed off with excuses. Would hate to thing someone is paying them to sell their houses and the agent is not bothered about arranging viewings but its the truth. No response to... Read Full Review


What agent could do to change your mind?

Respond to viewing requests Respond to written complaint Respond to my preferences and not with what suits the agent to show me Don\'t waste my time on properties nowhere near my criteria Don\'t send duplicate marketing texts and emails that I asked not to be sent Don\'t send out of date details of houses no longer available Don\'t promise you will call back and not bother Adopt a more professional and customer service focused attitude

Comments (2)
Was this helpful?:

By : jason

Feb 15, 2013

I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact details in order for me to investigate ...


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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Wards, Ramsgate CT11 9EE