My list of complaints about this branch of Ward & Partners was extensive, it included:
Not returning phone calls or e-mails
Supplying me with the wrong information regarding progress of the chain
Taking photos of the house that were so poor, I had to take them myself
Failing to display the Energy Certificate in their advertisements
To their credit, a Director did accept there had been errors and poor service from the staff at the Ramsgate branch, furthermore they did compensate me, but on the basis I did not report the matter to the property Ombudsman.