By : 'Hassan' Services : Letting(As a Tenant) Rent PCM : £1500 Would you recommend ? : No Postcode : NW4
Feb 7, 2018
People found this helpful1
Avoid, Avoid. Avoid.
This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, which I did and was accepted, that's the only paper I signed, They never explained to me any terms and conditions before I paid, never signed one anyway, after paying, they told me they had a credit company check that does the work for them, which doesn't worry me as my name is totally clear, The credit company report was clean, but they couldn't get hold of our landlady to get reference, so the process started to get delayed,, while I made it clear that I I have a dead time of the 27th of January to start moving to my new flat, On Monday 29th I emailed them to say that they have till end of day to give a reply or give me back my deposit of 600£, they never replied, so I decided to take a property from another real estate, this agent was clear and transparent, they didn't take a penny til they secured the property was mine, that is the real good work of an honest agent, unlike Greene Co. they want to secure your deposit is in their pocket, so they can do what they want, Their reference check was unfinished after almost a week time, which usually takes a couple of days max, I requested to talk to the office manager, I was ignored and never got that call back, every time I called she was in a meeting and never bother to call back.
They refused to give me my deposit back, saying I withdrew from the offer, while there was no firm offer in the first place, they never emailed or said the property is yours. To get the deposit they called me over 10 times in a couple of days. Harassing to get my deposit, slow and inefficient to solve my issues.
Avoid, Avoid, Avoid!!!!!
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By : 'FriendlyBuyer' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NW3
May 28, 2019
People found this helpful0
Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or so ago) they continue to email and call me daily. I would not buy a flat if this company was selling it as a result. Next step is a complaint to the... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 28th May 2019
Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or so ago) they continue to email and call me daily. I would not buy a flat if this company was selling it as a result. Next step is a complaint to the ICO.
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Avoid, Avoid. Avoid.
This ...
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1 Star Review
By : 'Hassan' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : NW4
Feb 7, 2018
People found this helpful1
Avoid, Avoid. Avoid.
This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, ... Read Full Review
Services : Letting( As a Tenant )Date: 7th Feb 2018
Avoid, Avoid. Avoid. This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, which I did and was accepted, that's the only paper I signed, They never explained to me any terms and conditions before I paid, never signed one anyway, after paying, they told me they had a credit company check that does the work for them, which doesn't worry me as my name is totally clear, The credit company report was clean, but they couldn't get hold of our landlady to get reference, so the process started to get delayed,, while I made it clear that I I have a dead time of the 27th of January to start moving to my new flat, On Monday 29th I emailed them to say that they have till end of day to give a reply or give me back my deposit of 600£, they never replied, so I decided to take a property from another real estate, this agent was clear and transparent, they didn't take a penny til they secured the property was mine, that is the real good work of an honest agent, unlike Greene Co. they want to secure your deposit is in their pocket, so they can do what they want, Their reference check was unfinished after almost a week time, which usually takes a couple of days max, I requested to talk to the office manager, I was ignored and never got that call back, every time I called she was in a meeting and never bother to call back. They refused to give me my deposit back, saying I withdrew from the offer, while there was no firm offer in the first place, they never emailed or said the property is yours. To get the deposit they called me over 10 times in a couple of days. Harassing to get my deposit, slow and inefficient to solve my issues. Avoid, Avoid, Avoid!!!!!
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Adam was very helpful, polite ...
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5 Star Review
Adam
By : 'Anu' Services : Sales( As a Vendor ) Sold price : £880000 Would you recommend ? : Yes Postcode : NW3
Sep 28, 2017
People found this helpful2
Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him... Read Full Review
Services : Sales( As a Vendor )Date: 28th Sep 2017
Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him highly
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Decision to use Greene & ...
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5 Star Review
By : 'Guido' Services : Sales( As a Vendor ) Sold price : £670000 Would you recommend ? : Yes Postcode : NW2
Sep 14, 2017
People found this helpful0
Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat.
- Sold the flat within the timeframe stated
- Maximised interest to ensure optimum price
- Ben Voss was outstanding and provided the link between all parties.
Highly... Read Full Review
Services : Sales( As a Vendor )Date: 14th Sep 2017
Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat.
- Sold the flat within the timeframe stated - Maximised interest to ensure optimum price
- Ben Voss was outstanding and provided the link between all parties.
Highly recommend this company.
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Kathyrn Greensmith showed us ...
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4 Star Review
Kathyrn
By : 'AZ' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW6
Feb 13, 2016
People found this helpful0
Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel rushed to leave and I did not feel like I was being sold... Read Full Review
Services : Letting( As a Tenant )Date: 13th Feb 2016
Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel rushed to leave and I did not feel like I was being sold something. It was as if a friend was showing me properties. She let me take my time and she was very hands-on when I needed help to see if everything was in working order.
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They asked us to pay ahead a ...
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1 Star Review
By : 'N' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £2100 Would you recommend ? : No Postcode : NW67
Oct 28, 2015
People found this helpful1
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract.
The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Oct 2015
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract.
The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the tenant. Hidden fees everywhere for everything.
When we failed references they said the only way we could show we could afford the house was if we could show we had 30k in a savings account (contract value was 24k). When we did they declined it again and called us Friday at 9PM demanding two savings accounts with 60k each. They left my wife near a panic attack while I was abroad and unwilling to participate.
When we asked for our money back we got rude and stupid answers from Greene and co legal, which is obviously a bunch of kids in a corner trying to wiggle their way out of being sued.
We pressed charges (it's cheap and doesn't require a solicitor) and of course we had the money in our bank account next day and a phone call to apologise by the managing director. Why apologise for something that is obviously part of their plan I don't get, perhaps they were afraid of being sued any further.
In the end we stayed in the house. The landlord was furious with the agents for causing all this trouble and took us to another referencing firm that approved us with flying colours. 2 days after stopping to use Greene and co we were in our new house, very happy.
I hate Greene and Co. I'm currently looking to buy a house and anything that is exclusively sold by them I just ignore, even thought the house could potentially be interesting.
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Greene & Co has been ...
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5 Star Review
Aubrey
By : 'Rui' Services : Letting( As a Tenant ) Rent PCM : £1750 Would you recommend ? : Yes Postcode : NW6
Jul 1, 2015
People found this helpful0
Greene & Co has been extremely professional and helpful with my letting.
Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature.
I'm very satisfied with my experience with Greene... Read Full Review
Services : Letting( As a Tenant )Date: 1st Jul 2015
Greene & Co has been extremely professional and helpful with my letting. Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature. I'm very satisfied with my experience with Greene & Co and recommend them to anyone interested in renting in West Hampstead and Kilburn.
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We signed contract in begging ...
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1 Star Review
By : 'Reka' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW2
Oct 25, 2014
People found this helpful1
We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved in the cleaners were still cleaning the carpet. ... Read Full Review
Services : Letting( As a Tenant )Date: 25th Oct 2014
We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved in the cleaners were still cleaning the carpet. So basically we moved in when all carpet was wet. They had 1 month to organize a full carpet cleaning and they managed to book it for the very same day when we moved in. Lycturaily they just pulled out the machine from the house. We pointed out 3 furniture in the house what we agreed it will go. They sent at 10 pm a small cab what was able take just part of the bed.... If you can call bed that thing with the matrasse. Also we got 3 keys for the house but only ONE!!!! ONE KEY FOR THE MAIN DOOR! And still till today we got 1 key for 3 of us!!!!! I emailed to the agency, I contacted to management I walked in the office shouting as I was standing outside 2 hours, front of my house as I had no key!!!! Everyone passing different information about those keys. We got one key from the neighbour including only one key for the bin!!! We were sitting 3 days rubbish because of that! I'm really disappointed and angry! I WON'T RECOMMEND THE GREEN AND CO WEST HAMPSTEAD BRANCH TO ANYONE!!!!!! 2 month we live in the house, they got 2,5 month to get 3 keys, and they could not manage to organize such a small thing I can imagine how they handle with sales and other things. And still I don't have keys.... Unprofessional. What makes me the most angry that they treat us as stupid people! To get to the final point, really disappointed, poor costumer service, unprofessional, and disrespectful.
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My flatmate are so grateful ...
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5 Star Review
Matthew
Daniel
By : 'Maria' Services : Letting( As a Tenant ) Rent PCM : £1972 Would you recommend ? : Yes Postcode : NW6
Jun 11, 2014
People found this helpful0
My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service and Dan's expert negotiating skills were the... Read Full Review
Services : Letting( As a Tenant )Date: 11th Jun 2014
My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service and Dan's expert negotiating skills were the perfect combination to bring our flat search to a successful result within the limited time we had. I have been recommended Green & Co by a friend who bought her flat from them a few years ago and will certainly be recommending them to anyone searching for a property in the West Hampstead area.
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Being accompanied with my ...
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5 Star Review
Matthew
By : 'Lara' Services : Letting( As a Tenant ) Rent PCM : £245 Would you recommend ? : Yes Postcode : NW6
Jun 7, 2014
People found this helpful0
Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly recommended! ... Read Full Review
Services : Letting( As a Tenant )Date: 7th Jun 2014
Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly recommended! Lara
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Being the first time I rent ...
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5 Star Review
Tom
By : 'Tom' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW3
May 28, 2014
People found this helpful0
Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move... Read Full Review
Services : Letting( As a Tenant )Date: 28th May 2014
Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move next.
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Tom helped us find a property ...
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5 Star Review
By : 'Billie' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW3
May 27, 2014
People found this helpful0
Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all... Read Full Review
Services : Letting( As a Tenant )Date: 27th May 2014
Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all times.
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I was absolutely disgusted ...
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1 Star Review
By : 'Joan' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : NW6
Apr 28, 2014
People found this helpful1
I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and found they were ripping me off the entire time!
The tenants... Read Full Review
Services : Letting( As a Owner )Date: 28th Apr 2014
I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and found they were ripping me off the entire time!
The tenants would often offer to do minor repairs on the flat so long as they would be reimbursed for the minimal cost of the parts, however Greene would insist every time that they sent their very expensive contractors in as Greene receive a % of the fee.
I was absolutely outraged when I found out that they rip off their landlords this way as well as their tenants - who after a year did not want to resign the contract as they were not prepared to deal with another year of Greene and co. property management.
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Good Afternoon Joan
Could I ask for you to let us know which property and which works you are referring to specifically?
We are very sorry to hear about your experience with Greene & co and ...
We liked an apartment, left ...
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1 Star Review
Lee
By : 'Iman' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
Apr 22, 2014
People found this helpful2
We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay's offer, and so we both agreed and the offer was accepted and we paid the deposit and filled application for background check and 2 days later Lee... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2014
We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay's offer, and so we both agreed and the offer was accepted and we paid the deposit and filled application for background check and 2 days later Lee called and said the landlord has rented her flat to someone else! We had lost many appointments after they said it's finalized and cancelled two of our accepted offers and wasted 1 week, while we were staying in a temporary place in London! and our deposit was refunded after 9 days!
Then, Lee called and said he will show us another great place, we walked 30 min from our temp place to the apartment on time, he was not there, kept calling him and leaving him voicemail, but he never answered or returned my call, we waited there another 30 min and had to walk back 30 min in the cold. It was a TERRIBLE experience. He never returned my call until I thought I should try another phone and when I called him 3 hours later from our residence phone, he replied (as the number was unfamiliar) and kept apologizing and promised to show us the place the day after around nood (and buy us a bottle of wine to apology for doing such rude thing to us). He never did any of those again!
I don't think such person should work in this industry!!
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I am very disappointed by my ...
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1 Star Review
By : 'Florence' Services : Letting( Property Management ) Would you recommend ? : No Postcode : NW6
Sep 20, 2013
People found this helpful3
I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That was on the 29 of July 2013. Today, 20 of September. Am still waiting... Read Full Review
I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That was on the 29 of July 2013. Today, 20 of September. Am still waiting for my deposit. Damian lied to me verbally by saying that he would transfer the deposit within 2 days, that was 2 weeks ago. And he ignores my emails. Next week I going to file an application to court to get my 2,200 back. This is a terrible and dishonest company. I gave them three months notice and they only got 2 people to visit the flat to get a tenant. If I were to rent my flat I will definitely look to choose another Estate Agent.
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The worst experience I ever ...
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1 Star Review
By : 'Andreas' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
Aug 12, 2013
People found this helpful5
The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky you will be a response.
Don't even get close to... Read Full Review
Services : Letting( As a Tenant )Date: 12th Aug 2013
The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky you will be a response.
Don't even get close to them
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Mubeen said a lot, and did ...
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2 Star Review
Mubeen
By : 'Alexander' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW2
Jul 10, 2013
People found this helpful2
Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally... Read Full Review
What agent could do to change your mind?
Use better maintenance people, respond to tenants\' emails, act on issues that need resolving
Services : Letting( As a Tenant )Date: 10th Jul 2013
Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally hopeless.
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Very disappointed with Greene ...
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2 Star Review
By : 'GGHW' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NW3
May 18, 2013
People found this helpful8
Very disappointed with Greene & Co in their handling of this transaction - and will not use again.
I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene's recommendation, I put down a 2k... Read Full Review
What agent could do to change your mind?
The agent should not have put up a fight in returning the reservation deposit, when clear defective legal title problems and other legal issues emerged, that undoubtedly affected the material value of the property.
They should not also push prospective buyers into placing reservation deposits when they are fully aware that these serious legal issues may well put buyers off from completing the transaction when they come to light.
Frankly I expected more integrity and honesty from them, but perhaps I was naive to do so.
Services : Sales( Prospective Vendor/Buyer )Date: 18th May 2013
Very disappointed with Greene & Co in their handling of this transaction - and will not use again. I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene's recommendation, I put down a 2k reservation deposit, to guarantee exclusivity on the property for 1 month. The deposit contract contained certain protective clauses, stating that I would receive the deposit back in full if the property was found to have defective legal title, or contained any issues which would affect the material value of the property. When both of these issues were uncovered - the property had been extended upon and comprehensively converted without freeholder permission, and was also being sold by leasees, not by the freeholder - I pulled out on my lawyers advice, and expected Greene to swiftly return the deposit. I had already lost out on mortage broker fees, surveyor fees and legal fees, so did not expect a fight to claim back the reservation deposit, as there were clear-cut legal title issues. However, I had to go through a bitter wrangle lasting two months with them to get the money back. Finally, after repeated threats, they begrudgingly returned the deposit without an apology.
Although I lost out on various fees, this was only a minor irritation; the main problem for me is that Greene will continue to market this dodgy property to other prospective buyers, and probably push other buyers to pay reservation deposits on this property - knowing full well that these buyers will be placed in a similarly difficult situation once the legal problems are uncovered by their solicitors. It puts the buyer in a difficult position - going ahead with a risky property with legal problems, or losing out on legal fees and potentially a reservation deposit which Greene will fight tooth and nail to retain. In sum, BE VERY WARY OF PAYING A RESERVATION DEPOSIT TO GREENE & CO - EVEN IF THEIR FORM DOES CONTAIN SEEMINGLY PROTECTIVE CLAUSES FOR THE BUYER!
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Greene also asked me to pay this dodgy reservation deposit on a flat when I was looking to buy. Did not do so on advice from my lawyers and from your experience, glad we didn't...
I would also...
I had a terrible experience ...
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1 Star Review
Daniel
By : 'Patricia' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : NW6
Apr 21, 2013
People found this helpful9
I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just made promises that they did not keep.
Rebecca... Read Full Review
Services : Letting( As a Owner )Date: 21st Apr 2013
I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just made promises that they did not keep. Rebecca was extemely rude and unhelpful with zero customer service skills.
Please anyone thinking of renting their property with Green & Co, think first, they are not a professional agent and you will lose money with them!
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After using these agents for ...
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1 Star Review
By : 'Never' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : NW6
Feb 28, 2013
People found this helpful3
After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant and to us and still have kept a huge... Read Full Review
Services : Letting( As a Owner )Date: 28th Feb 2013
After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant and to us and still have kept a huge amount of commission owing to us, never use these agents to lease or manage your property. We still lease the same property through a different agent whome have been a breath of fresh air and a pleasure to have manage our property.
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