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West Hampstead, London, NW6

3.3/5, 59 Reviews
61% Recommended

67% sales valuation accuracy

0% letting valuation accuracy

100% sales fee satisfaction

44% letting fee satisfaction

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"Avoid, Avoid. Avoid. This..."

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1 Star Review

By : 'Hassan'
Services : Letting(As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW4

Feb 7, 2018
People found this helpful1

Avoid, Avoid. Avoid. This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, which I did and was accepted, that's the only paper I signed, They never explained to me any terms and conditions before I paid, never signed one anyway, after paying, they told me they had a credit company check that does the work for them, which doesn't worry me as my name is totally clear, The credit company report was clean, but they couldn't get hold of our landlady to get reference, so the process started to get delayed,, while I made it clear that I I have a dead time of the 27th of January to start moving to my new flat, On Monday 29th I emailed them to say that they have till end of day to give a reply or give me back my deposit of 600£, they never replied, so I decided to take a property from another real estate, this agent was clear and transparent, they didn't take a penny til they secured the property was mine, that is the real good work of an honest agent, unlike Greene Co. they want to secure your deposit is in their pocket, so they can do what they want, Their reference check was unfinished after almost a week time, which usually takes a couple of days max, I requested to talk to the office manager, I was ignored and never got that call back, every time I called she was in a meeting and never bother to call back. They refused to give me my deposit back, saying I withdrew from the offer, while there was no firm offer in the first place, they never emailed or said the property is yours. To get the deposit they called me over 10 times in a couple of days. Harassing to get my deposit, slow and inefficient to solve my issues. Avoid, Avoid, Avoid!!!!!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales67%100%£670,000£880,000
Lettings0%44%£295£2,100
Address

Greene & Co
146 West End LaneLondon, Greater London
NW6 1SD
020 7328 3232

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Greene & Co Branches (View All 11)
NON-STOP EMAILS & ...

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1 Star Review

By : 'FriendlyBuyer'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW3

May 28, 2019
People found this helpful0

Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or so ago) they continue to email and call me daily. I would not buy a flat if this company was selling it as a result. Next step is a complaint to the... Read Full Review

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Avoid, Avoid. Avoid. This ...

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1 Star Review

By : 'Hassan'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW4

Feb 7, 2018
People found this helpful1

Avoid, Avoid. Avoid. This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, ... Read Full Review

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Adam was very helpful, polite ...

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5 Star Review
UserName

Adam

By : 'Anu'
Services : Sales( As a Vendor )
Sold price : £880000
Would you recommend ? : Yes
Postcode : NW3

Sep 28, 2017
People found this helpful2

Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him... Read Full Review

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Decision to use Greene & ...

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5 Star Review

By : 'Guido'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : NW2

Sep 14, 2017
People found this helpful0

Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat. - Sold the flat within the timeframe stated - Maximised interest to ensure optimum price - Ben Voss was outstanding and provided the link between all parties. Highly... Read Full Review


Comments on Agent Fees

StandardGui

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Kathyrn Greensmith showed us ...

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4 Star Review
UserName

Kathyrn

By : 'AZ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6

Feb 13, 2016
People found this helpful0

Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel rushed to leave and I did not feel like I was being sold... Read Full Review


What agent could do to change your mind?

Fees are high


Comments on Agent Fees

Fees are high

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They asked us to pay ahead a ...

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1 Star Review

By : 'N'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : NW67

Oct 28, 2015
People found this helpful1

They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract. The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the... Read Full Review

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Greene & Co has been ...

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5 Star Review
UserName

Aubrey

By : 'Rui'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : NW6

Jul 1, 2015
People found this helpful0

Greene & Co has been extremely professional and helpful with my letting. Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature. I'm very satisfied with my experience with Greene... Read Full Review

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We signed contract in begging ...

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1 Star Review

By : 'Reka'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2

Oct 25, 2014
People found this helpful1

We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved in the cleaners were still cleaning the carpet. ... Read Full Review


What agent could do to change your mind?

N/A

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My flatmate are so grateful ...

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5 Star Review
UserName

Matthew

UserName

Daniel

By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1972
Would you recommend ? : Yes
Postcode : NW6

Jun 11, 2014
People found this helpful0

My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service and Dan's expert negotiating skills were the... Read Full Review

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Being accompanied with my ...

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5 Star Review
UserName

Matthew

By : 'Lara'
Services : Letting( As a Tenant )
Rent PCM : £245
Would you recommend ? : Yes
Postcode : NW6

Jun 7, 2014
People found this helpful0

Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly recommended! ... Read Full Review

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Being the first time I rent ...

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5 Star Review
UserName

Tom

By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3

May 28, 2014
People found this helpful0

Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move... Read Full Review

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Tom helped us find a property ...

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5 Star Review

By : 'Billie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3

May 27, 2014
People found this helpful0

Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all... Read Full Review

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I was absolutely disgusted ...

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1 Star Review

By : 'Joan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6

Apr 28, 2014
People found this helpful1

I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and found they were ripping me off the entire time! The tenants... Read Full Review

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By : WH PM - Chloé Tilby

Apr 29, 2014

Good Afternoon Joan Could I ask for you to let us know which property and which works you are referring to specifically? We are very sorry to hear about your experience with Greene & co and ...


We liked an apartment, left ...

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1 Star Review
UserName

Lee

By : 'Iman'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

Apr 22, 2014
People found this helpful2

We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay's offer, and so we both agreed and the offer was accepted and we paid the deposit and filled application for background check and 2 days later Lee... Read Full Review


What agent could do to change your mind?

He promised and tried to do so, but failed!

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I am very disappointed by my ...

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1 Star Review

By : 'Florence'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NW6

Sep 20, 2013
People found this helpful3

I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That was on the 29 of July 2013. Today, 20 of September. Am still waiting... Read Full Review

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The worst experience I ever ...

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1 Star Review

By : 'Andreas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6

Aug 12, 2013
People found this helpful5

The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky you will be a response. Don't even get close to... Read Full Review

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Mubeen said a lot, and did ...

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2 Star Review
UserName

Mubeen

By : 'Alexander'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2

Jul 10, 2013
People found this helpful2

Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally... Read Full Review


What agent could do to change your mind?

Use better maintenance people, respond to tenants\' emails, act on issues that need resolving

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Very disappointed with Greene ...

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2 Star Review

By : 'GGHW'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW3

May 18, 2013
People found this helpful8

Very disappointed with Greene & Co in their handling of this transaction - and will not use again. I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene's recommendation, I put down a 2k... Read Full Review


What agent could do to change your mind?

The agent should not have put up a fight in returning the reservation deposit, when clear defective legal title problems and other legal issues emerged, that undoubtedly affected the material value of the property. They should not also push prospective buyers into placing reservation deposits when they are fully aware that these serious legal issues may well put buyers off from completing the transaction when they come to light. Frankly I expected more integrity and honesty from them, but perhaps I was naive to do so.

Comments (1)
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By : Fish

Mar 3, 2014

Greene also asked me to pay this dodgy reservation deposit on a flat when I was looking to buy. Did not do so on advice from my lawyers and from your experience, glad we didn't... I would also...


I had a terrible experience ...

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1 Star Review
UserName

Daniel

By : 'Patricia'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6

Apr 21, 2013
People found this helpful9

I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just made promises that they did not keep. Rebecca... Read Full Review

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After using these agents for ...

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1 Star Review

By : 'Never'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6

Feb 28, 2013
People found this helpful3

After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant and to us and still have kept a huge... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Greene & Co, London NW6 1SD