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Acton, London W3
3.9/5, 72 Reviews
75% Recommended
89% sales valuation accuracy
70% letting valuation accuracy
89% sales fee satisfaction
79% letting fee satisfaction
"I have wasted 10 days of time ..."
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1 Star Review
Alex
By : 'RUBBISH'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : W3
14 Dec 2017
People found this helpful40
I have wasted 10 days of time and effort on waiting for a property which has never actually been accepted to rent to us. Throughout this period of time, the letting agent from Dexters only dragged us as long as possible, saying the landlord has accepted my offer and is very positive to have the contract signed. When I first made the offer, the letting agent just focused on discussing the details like dates and what kind of documents are needed. They didn't tell me there is an accepted offer undergoing reference checking until after a few days. When I planned to give up and look for another place, the letting agent called and told me the offer has fallen through and I can make a new offer. I wanted to save time and thus proceeded to make an offer, and provided card details for paying the holding deposit (once the landlord has accepted my offer). The letting agent then sent me an online application to be completed and for many times emphasized that we need to get everything ready ASAP. In the following few days I had chased for a feedback from the landlord but the letting agent just again dragged me as long as possible by saying that the landlord was still considering. After about 5 days (which is the period for a holding deposit to be valid), I gave an ultimatum to the company that if I don't receive a YES/NO from the landlord I will simply withdraw my offer. The letting agent then called me last minute in the evening saying that the landlord has accepted my offer and we can move forward to prepare the contract. I asked many times for a written confirmation about the landlord accepting my offer and also the right to a full refund in case the deal fail from the landlord side. The letting agent refused to do so and just redirected me to his director, and at last they only did it on phone without any written confirmation. They only urged me to provide my details to process reference checking "immediately", for them to prepare the contract. As I understand in order to prepare a contract, the landlord must have accepted the offer and that the tenant has passed reference checking. In this case Dexters just tried to get me providing everything of myself by convincing me that the landlord has accepted the offer (where I highly doubt) and we need to speed up in the process. I prepared all the necessary documents and waited for the "contract" on the other day. At the end of course it didn't happen, the letting agent called me in the evening (last minute again) that the landlord has accepted another offer and is not going to go with mine. I just asked again to make sure no money has been charged on my card and for sure I would not look for another property from them. Since the first few days I had the feeling that the landlord probably have accepted other offers and didn't have much confidence that I could secure the contract. However due to the tiring process of seeking a suitable property I decided to wait for a miracle to happen, and that was a big mistake I have made. The letting agent never reply to my email, never give any written confirmation besides the viewing confirmation. What they had done is persuade you to give your details to "proceed" with an application, and the best way would be saying the landlord is considering or even has accepted your offer, even though it didn't happen at all.
Comments on Agent Fees
The amount of £700 holding deposit is simply too much. Reference fee of £60 is fine.
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By : Marilyn
12 Feb 2018Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations
By : Cherry
13 May 2021To be honest, I agree with the bad reviews I read about Dexters. I just wish I read them before dealing with them, especially the Ealing Branch. I have never dealt with such bad communicators, condescending, incompetent customer point of contacts (property management included). The only thing that matters to the people I dealt with was money. Property management didn't have the decency to pick up the phone to tell me the contract would not be renewed. I had to find out from an email sent between 2 agents at property management (my email address added in cc). I had to call to get a call back from them to get confirmation that indeed, the landlord needs to move back in the property due to change of circumstances and that the contract would not be renewed. On the day of check out, I wasn't even told the name of a third party guy who would perform the check out and the 'manager' at the branch told me she didn't even know a move out was scheduled on the day. Fortunately the guy responsible to do the check out was legit and no problem arose but that is to say how careless, money hungry incompetent agent at Dexters Ealing are. I finally managed to find a property in my daughter school catchment area, as soon as lockdow 2 was eased, thanks to another eastae agent but it was tough. To secure the property, an earlier move out was needed, which was convenient for both me and the landlord but not Dexters. Dexters In fact, decided it fair to charge me fees of £557.22 (this is not due rent) which will be taken from my deposit, this according to Dexters is to make up for loss of rent up to the end of the contract and finding another tenant. That is their response. I am a single mother to a toddler and finances are hard so the deposit money is very needed. My advice is to avoid if you are a tenant, within the lower rent range bracket (In my case up to 1250pcm).
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 89% | £383,000 | £900,000 |
| Lettings | 70% | 79% | £1,100 | £3,250 |
Address
Dexters
170 High Street, London, Greater London
W3 6QZ
020 8896 2112, 020 8896 2121
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
We rented a flat in Habington ...
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1 Star Review
By : 'Unprofessional'
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : No
Postcode : W3
2 Oct 2023
People found this helpful0
We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day we found condoms under the sofa, some leaflets of weird services, dirty clothes and rubbish. I was totally in shock. The neighbours informed us that 2 prostitutes were living there and we weren't... Read Full Review
Comments (1)Was this helpful?:
By : Lucy
11 Jul 2024I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you....
Excellent service from Simon, ...
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5 Star Review
By : 'SALLY'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
29 Jun 2023
People found this helpful0
We rented out our flat with Simon from Dexters Acton and he was brilliant. Within taking the photos of our flat and getting it listed that same afternoon, we had numerous viewings confirmed for the following day. So speedy. He was on hand throughout the process and so patient with our many... Read Full Review
Comments (1)Was this helpful?:
By : Asma Chughtai
12 Sept 2023Dear Sally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations...
Excellent ...
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5 Star Review
By : 'Richard'
Services : Sales (As a Vendor)
Sold price : £820000
Would you recommend ? : Yes
Postcode : W3
15 Dec 2022
People found this helpful0
After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large number of well-qualified viewers and we rapidly received several offers. Throughout, Danielle was extremely efficient, friendly and communicative. She was also... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Daniel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FLAT
13 Oct 2022
People found this helpful0
Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara went the extra mile in ensuring that every step of the application and signing process was as easy and stress free as possible. When we had doubts about our commitment she... Read Full Review
Comments (2)Was this helpful?:
By : Asma Chughtai
19 Jul 2023Dear Daniel, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma ...
Unprofessional service , no ...
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1 Star Review
By : 'Sara'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1348
Would you recommend ? : No
Postcode : W3
12 Apr 2022
People found this helpful1
Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I was waiting for 10min after I called the office but the agent consultant surprised me with his answer as he said that the property is under offer and tried to call me which... Read Full Review
Comments (1)Was this helpful?:
By : Ria Burton
21 Apr 2022Dear Sara, I am disappointed to read your 1 star review. I am aware that the Director of our Acton office has been in contact with you regarding this matter. Please do not hesitate to contact us...
Lara-Rose Elsi is the ...
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5 Star Review
By : 'Jimoh'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
15 Dec 2021
People found this helpful0
Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place was listed in September, and we were on contract in a month after, at asking price. He is an excellent negotiator with a very personalized touch. Highly recommended! It’s... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
13 Jan 2022Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able...
Rude.I have a terrible ...
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1 Star Review
By : 'Gordon'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : W3
19 May 2021
People found this helpful0
Rude. I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible experience. Never... Read Full Review
Comments (0)Was this helpful?:
Professional ...
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5 Star Review
By : 'Lidia'
Services : Sales (As a Buyer)
Sold price : £695000
Would you recommend ? : Yes
Postcode : E15
7 May 2021
People found this helpful0
I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional. Communication was good as all my queries were answered promptly. I had a great experience with Dexters and we are very appreciative of... Read Full Review
Comments (1)Was this helpful?:
By : Louise Smith
14 Jan 2022Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope...
Excellent ...
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5 Star Review
By : 'Dharmy'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : W3
16 Mar 2021
People found this helpful0
Love working with Julian Kroll! Really understands what you’re after and would recommend. Really pleased with the service and... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
30 Mar 2021Dear Dharmy, Thanks so much for your kind review regarding Julian and we wish you all the best with your move. Kind regards, Sarah...
From the first time I talk ...
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5 Star Review
By : 'NTORIAN'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
5 Mar 2021
People found this helpful0
From the first time I talk with Cass he was helpful Cass held me with any questions and with the documentation Thank you... Read Full Review
Comments (0)Was this helpful?:
Very helpful and ...
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4 Star Review
By : 'Loredana'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W4
30 Nov 2020
People found this helpful0
Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
1 Dec 2020Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah...
Impeccable and professional ...
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5 Star Review
By : 'Francesca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA9
5 Oct 2020
People found this helpful0
Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
10 Nov 2020Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah...
The reason why I MUST give ...
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5 Star Review
By : 'Patrick'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
18 Jun 2020
People found this helpful0
The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great team, with eventually Danielle looking after the... Read Full Review
Comments (0)Was this helpful?:
Disgusting ...
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1 Star Review
By : 'Lewis'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : E15
24 Mar 2020
People found this helpful0
If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!? there are people dying and yet you continue to ignore the government by staying open for your selfish personal greed. You... Read Full Review
Comments (1)Was this helpful?:
By : John
25 Mar 2020They believe they are always busy. They were delivering leaflets to everyones homes right up to the lockdown. essentially delivering coronavirus to peoples homes. NEVER use this...
Totally liars not genuine not ...
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1 Star Review
By : 'Sally'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £900000
Would you recommend ? : No
Postcode : W3
28 Feb 2020
People found this helpful0
Totally liars not genuine not professional and not honest at all, stay away from them if you can! So... Read Full Review
Comments (0)Was this helpful?:
I've just sold my flat ...
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5 Star Review
By : 'Mario'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W3
17 Feb 2020
People found this helpful0
I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
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5 Star Review
By : 'Shawali'
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W3
17 Dec 2019
People found this helpful0
Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you. Shawali... Read Full Review
Comments (0)Was this helpful?:
A story of ...
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5 Star Review
By : 'Julio'
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W3
23 May 2019
People found this helpful0
After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we had in the flat we are renting, but I will be fair... Read Full Review
Comments (2)Was this helpful?:
By : Hayley Marner
12 Aug 2019Dear Julio, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is...
Safety & ...
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1 Star Review
By : 'Nabeel'
Services : Letting (As a Tenant)
Rent PCM : £3250
Would you recommend ? : No
Postcode : W3
7 Dec 2018
People found this helpful5
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a senior employee yelling at the... Read Full Review
Comments on Agent Fees
NA
Comments (0)Was this helpful?:
Successful rental of my ...
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5 Star Review
By : 'DaveK'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
22 May 2018
People found this helpful0
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up to date and well informed about letting process and progress. I... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
23 May 2018Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having ...
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