50% lettings valuation accuracy
25% lettings fee satisfaction
Oct 26,2017
Oct 26,2017
5
people found
this helpful
this helpful
I wish I had read these reviews before going with this agency. I spent hours cleaning out the flat I had rented, only to get a report saying the flat needed to be cleaned. Issues were things like slight dust on a skirting board, some water in the defrosted freezer draws, more cleaning required in the bathroom, washing machine rubber needs cleaning. Inside the kitchen lamp shade dusty. I certainly left the flat as clean if not cleaner than when I moved in. I think it's just a scam to keep deposits. On the other side of things I reported that the toilet was not flushing in August and it's still not been fixed two months later - I've only been spending the odd day in the flat since August so it wasn't a major problem, but the principles remain that I was still expected to pay full rent on a flat with no flushing toilet - then they have the cheek to pick on a bit of dust on the towel rail. Nice people when they want you to move in, not so when you move out and want your deposit back. I was thinking perhaps it was just me, but it seems like others are having identical issues. The other thing is because I live a long distance away I could not make the check out meeting. I asked if the meeting could be moved and was told no. But then they actually moved the check out and the inspection was done on a day when I could have been present.
Comment on agent fees
I've never rented before so have nothing to compare the fees against.
Was this helpful?
Yes
Yes
Jan 04, 2018
Well that's not really true is it. You kept back £100 of my deposit, not the full deposit. I decided that I couldn't be bothered with the LPS Adjudication process so they didn't actually find for you. And you still seem to think that it's OK to rent a flat with no working toilet. Do you have any comment on that? Jan 04, 2018
Dear Brian We are sorry you were not happy with the outcome of your check out relating to cleaning, and as you are aware you referred the matter through the LPS Adjudication dispute procedures. Also, as you are aware, the result of the dispute was in favour of the Landlord and the full costs of the cleaning was awarded against your deposit. We would take this opportunity to confirm that Castle Estates takes no commission, fees or any other form of payment from our contractors or suppliers and tenants are only charged the actual cost of any works instructed. The works are initially paid directly by the Landlord and any repayments from LPS are made, in full, directly to the Landlord with no deduction by Castle Estates
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st May 2021
reviewed by 'Dr Andrew Mooney'
4th Apr 2019
reviewed by 'Lady'
23rd Jul 2018
reviewed by 'RM'
26th Oct 2017
reviewed by 'BD'
9th Feb 2017
reviewed by 'Anne'
Opening Hours
Address
Castle Estates (Glasgow)
14 Union Street
Greenock
Inverclyde
PA16 8JJ
0141 212 9120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 25% | £365 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 01,2021
May 01,2021
2
people found
this helpful
this helpful
Like many others who have written reviews on Google reviews, and also on other review websites (Yell etc), I have also fallen victim to this letting agencies dubious methods regarding withholding money from deposits, despite handing my flat back in a condition that is, quite ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2019
Apr 30,2019
3
people found
this helpful
this helpful
I'd never rented before so chose a, so-called, 'reputable', landlord. Big mistake.
Damp smell, beetles and small flies from day 1 and increasingly cracking/sharp bathroom tiles, due to incorrect laying of substrate. Took C.E six months to rectify, despite advising that I had a ...
read full review
read full review
Comment on agent fees
Overpriced compared to Riverclyde homes, who have safe living conditions, hot water and central heating.
Was this helpful?
Yes
Yes
May 07, 2019
View all comments
(1)
Dear Chris We totally agree that the time it took for the contractor to complete the Insurance works within your property and we have apologised for all the inconvenience you have suffered. We also confirm that matters have now been resolved to your satisfaction. ...
Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
I rented from this company much to my eventual dismay! I had a dispute re. the return of my deposit which, after I carried out my own investigation (of both this agency and the owner of the property I rented) I discovered some unpleasant facts. ...
read full review
read full review
Comment on agent fees
Very, very bad
Was this helpful?
Yes
Yes
May 07, 2019
View all comments
(1)
Dear Margaret We confirm again that we do not hold your deposit and if you were not happy you could refer the dispute to an Adjudicator. Following the termination of your tenancy you agreed the sum to be returned which was paid to you direct by LPS Scotland Ltd not Castle Estates. With regards to this review we have no financial interest in or involvement with the Utility Companies. It is the tenants responsibility to deal with their preferred company. At the commencement and end of the tenancy ...
Jul 23,2018
Jul 23,2018
10
people found
this helpful
this helpful
As a property owner I have been with Castle Estates (Glasgow ) Ltd, based in Greenock for past 3-4 years. I employed them to fully manage my property, due to the fact they were a small, independent, family owned letting agency, whose employees live in the ...
read full review
read full review
Comment on agent fees
The avarage maintenence fees charged by letting agents in the area is10% (plus Vat). Castle Estates (Glasgow ltd) based in Greenock charges more that the local average. They feel the service they provide, justifies the higher rate asked. From my experience paying more does not ensure a better service.
Was this helpful?
Yes
Yes
Oct 26,2017
Oct 26,2017
5
people found
this helpful
this helpful
I wish I had read these reviews before going with this agency. I spent hours cleaning out the flat I had rented, only to get a report saying the flat needed to be cleaned. Issues were things like slight dust on a skirting board, some ...
read full review
read full review
Comment on agent fees
I've never rented before so have nothing to compare the fees against.
Was this helpful?
Yes
Yes
Jan 04, 2018
View all comments
(2)
Well that's not really true is it. You kept back £100 of my deposit, not the full deposit. I decided that I couldn't be bothered with the LPS Adjudication process so they didn't actually find for you. And you still seem to think that it's OK to rent a flat with no working toilet. Do you have any comment on that? ...
Feb 09,2017
Feb 09,2017
4
people found
this helpful
this helpful
The Greenock branch of Castle Estates has guided me through my 13 years of letting my flat locally. They have let me know any repairs, works through new legislation, problems/issues with tenants' promptly and the necessary steps to rectify the situations. The staff have always ...
read full review
read full review
Comment on agent fees
Feel the charges are fair with the work they do and carry out for the landlord.
Was this helpful?
Yes
Yes
Mar 10,2016
Mar 10,2016
12
people found
this helpful
this helpful
I have just gave up a tenancy in 2aillsa road Gourock,flat which was clean and tidy when inspection was done by k*, this person made me feel be littled felt like a piece of dogs dirt on the sole of her shoe. She went ...
read full review
read full review
Comment on agent fees
Absolute rip off thieves
Was this helpful?
Yes
Yes
Jul 31,2015
Jul 31,2015
6
people found
this helpful
this helpful
+ If I report a problem someone is normally sent to look at it the following day
- Inspections are frequent and always during my work hours
- During one inspection, two years after I moved in...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
