0% lettings valuation accuracy
67% lettings fee satisfaction
Sep 10,2017
Sep 10,2017
2
people found
this helpful
this helpful
The service from city lets was shocking! After letting a flat through them for a year we had a large range of problems. Before we moved into the flat we were told there was free guest parking (something that was a big sell in the city centre) it later turned out we could buy a parking space for an extra £100 a month, far from free! When we got in the flat we found it dirty, despite being told it would be cleaned before hand.
We had many problems throughout the year, the bathroom had no ventilation at all when we moved in, we spent 9months trying to get someone to acknowledge this and were told it was impossible. Eventually a lovely lady called Elle started at CityLets and after mentioning this for the first time to her she agreed it needed fixing then miraculously the landlord fixed it within the week (something she previously had been saying impossible)
The flat itself was extremely cold and damp, we later found out the flat had been flooded previous to our move in and had clearly never dried out properly. When we moved out, despite buying portable heaters, and running dehumidifiers all of the time a lot of our belongings were ruined and ended up in the bin. We logged the damp and cold problems throughout the year (we moved out in summer and we were still using several hot water bottles and blankets at this point) to which the landlord refused to acknowledge also.
At one point we had no working toilet, the flushing mechanism had broken, and were told by CityLets they wouldnt ring anyone until the Monday morning, this being on a Saturday, they were happy to leave us with no toilet for two days despite it being their responsibility. In the end we ended up ringing an emergency plumber to come fix it for us. Not sure how we're meant to live two days without a toilet?!
When we had moved out, it took weeks of chasing to get our deposit back, which it states in the contract we would be informed about within two weeks of moving out.
All in all, I would avoid CityLets, the time it took them to acknowledge and fix things was shocking. Although if you do have to deal with them then request Elle as she was the only person who seemed to be bothered about helping people.
We had many problems throughout the year, the bathroom had no ventilation at all when we moved in, we spent 9months trying to get someone to acknowledge this and were told it was impossible. Eventually a lovely lady called Elle started at CityLets and after mentioning this for the first time to her she agreed it needed fixing then miraculously the landlord fixed it within the week (something she previously had been saying impossible)
The flat itself was extremely cold and damp, we later found out the flat had been flooded previous to our move in and had clearly never dried out properly. When we moved out, despite buying portable heaters, and running dehumidifiers all of the time a lot of our belongings were ruined and ended up in the bin. We logged the damp and cold problems throughout the year (we moved out in summer and we were still using several hot water bottles and blankets at this point) to which the landlord refused to acknowledge also.
At one point we had no working toilet, the flushing mechanism had broken, and were told by CityLets they wouldnt ring anyone until the Monday morning, this being on a Saturday, they were happy to leave us with no toilet for two days despite it being their responsibility. In the end we ended up ringing an emergency plumber to come fix it for us. Not sure how we're meant to live two days without a toilet?!
When we had moved out, it took weeks of chasing to get our deposit back, which it states in the contract we would be informed about within two weeks of moving out.
All in all, I would avoid CityLets, the time it took them to acknowledge and fix things was shocking. Although if you do have to deal with them then request Elle as she was the only person who seemed to be bothered about helping people.
Comment on agent fees
Ridiculous amount of fees
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Latest Reviews
1st Nov 2024
reviewed by 'Rainie'
6th Dec 2022
reviewed by 'Jacqueline'
22nd Sep 2022
reviewed by 'Wendy'
30th Jul 2021
reviewed by 'Sharon Beard'
19th Jul 2021
reviewed by 'Alex'
26th Feb 2021
reviewed by 'Rebecca'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 67% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 14 | 0 | 0 | 0 | 0 | 2 | 0 |
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Nov 01,2024
Nov 01,2024
0
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I would like to express my sincerest gratitude to this company. As a foreigner, renting a house in York is not easy, but this company has shown me the greatest care and tolerance, ultimately providing me with perfect service. I recommend this company to all ...
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Dec 06,2022
Dec 06,2022
0
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Home from a weekend in York with friends. Stayed in a lovely apartment overlooking the River. Comfy beds, nice kitchen area and a lovely view from the living room onto the River. City Let's were very helpful with my enquiries and we are booked in ...
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Sep 22,2022
Sep 22,2022
0
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Tried to rent a short term let through CityLets York only to be told that the minimum term is 12 months (despite 'short term, flexible, six month lets' being slapped all over their website). Rental properties on the website are being advertised at prices from £995 pcm ...
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Jul 30,2021
Jul 30,2021
0
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Middle cottage Dunnington.
Cosy cottage with everything thought of.
Tasteful, with attention to detail shown throughout.
Spotlessly clean and a great host.
Beautiful village with fab bakery, supermarket , coffee shop and pub.
Park and ride nearby for York City centre....
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Jul 19,2021
Jul 19,2021
1
people found
this helpful
this helpful
I want to leave really great feedback for City Let’s York and Sally who helped me so much. I was desperate for somewhere to stay for just one month before a flat tenancy started elsewhere, she was able to get me a short stay ...
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Nov 26, 2021
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Thank you Alex for your lovely words and for the chocolates. Always welcome.
I am happy we were able to help you and wish you all the luck in your new home and job.
Sally ...
Feb 26,2021
Feb 26,2021
0
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We have had dealings with Michelle, Karen and Clare so far and all of them have been brilliant. Warm, friendly service and very responsive. We are going from our owned property into rented, renting from a landlord through city let's but we also had Michelle ...
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Nov 06,2020
Nov 06,2020
2
people found
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this helpful
Firstly, let me concentrate on the positive.
Thank all that is holy, we are finally rid of this abhorrent company.
If you can’t or don’t have the time to read this entire review (it’s a long one) let’s start with a ...
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Mar 30, 2021
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This is almost identical to my experiences! Pam especially whom I complained about and was told she is just doing her job. ...
Sep 30,2019
Sep 30,2019
2
people found
this helpful
this helpful
The worst estate agents I've come across. I don't say that lightly. Incompetence would be a compliment - choose any other agency if you have the option....
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Sep 03,2019
Sep 03,2019
0
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City Lets were very helpful when we stayed in York for the August Bank Holiday. They met us on time with the keys and gave us a lot of information about the area as we had never visited before....
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Dec 03,2018
Dec 03,2018
1
people found
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Absolutely terrible service, wish I had seen the reviews before I rented through them. Now over two months since we moved out and deposit still not received, despite several promises it would be with us this week they keep blaming the delays on ridiculous reasons ...
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Comment on agent fees
Bad, but the least of the problems.
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Nov 03,2018
Nov 03,2018
0
people found
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CityLets have provided an excellent letting and management service for my two apartments in York during the past year. Their staff, particularily the Manager, have always been ready to help with and resolve any issues as and when they arose....
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Comment on agent fees
Reasonable.
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May 30,2018
May 30,2018
3
people found
this helpful
this helpful
I moved into a flat I rented from Citylets. Upon doing so, I was given the wrong door code to get to the bins (meaning I couldn't throw rubbish out for two weeks. If it weren't for me eventually tracking down a neighbor I would ...
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Sep 10,2017
Sep 10,2017
2
people found
this helpful
this helpful
The service from city lets was shocking! After letting a flat through them for a year we had a large range of problems. Before we moved into the flat we were told there was free guest parking (something that was a big sell in the ...
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Comment on agent fees
Ridiculous amount of fees
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Feb 20,2017
Feb 20,2017
3
people found
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Gave us an appointment to visit a house on a day at 3.30, then, reconfirmed 2.30 by email.
We went at the house for the visit, the right day at the right time, but no one from Citylets was there to process the visit.
The former tenants ...
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Comment on agent fees
Certainly much too high for the "service"...
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Feb 06,2017
Feb 06,2017
3
people found
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this helpful
Had a viewing booked, rang to confirm appointment on day as was travelling from away. was then told property had let and they wouldn't be doing the viewing. no common courtesy to let me know when they had supposedly let the property. How hard is ...
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Comment on agent fees
n.a
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Apr 21,2015
Apr 21,2015
4
people found
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Rented a flat through this company for five years, over that time they:
1.)Repeatedly failed to pass on requests for repairs to the landlord
2.) Failed to inform management companies of problems with the area surrounding the flat (such as the bike sheds) and even replied ...
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What agent could do to change your mind?
1.) Write a contract they planned to stick to and didn't later dismiss as 'misleading' (their own words there!) 2.) Give me my money back on time and in full, rather than waiting 2 months before saying they not only wanted to keep the deposit but charge us for damages. 3.) Act properly as an intermediary between us and the property owner rather than siding with him on every issue and forcing us to get outside legal advice to keep our deposit.Attached Filesnbsp;
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Feb 18,2014
Feb 18,2014
5
people found
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Awful Service. The worst I've ever dealt with. Lied about cleaning the property and lied about the maintenence. Worst company I've ever had the misfortune of dealing with....
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What agent could do to change your mind?
Total revampAttached Filesnbsp;
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Dec 19,2012
Dec 19,2012
6
people found
this helpful
this helpful
Terrible customer service. Felt as if they were passing me from pillar to post. Snide remarks and condescending attitude. Also, misspelling properties. Avoid at all cost....
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Apr 03,2012
Apr 03,2012
6
people found
this helpful
this helpful
Terrible service and management. Subsequent ombudsman appeal processing....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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