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Burwood Marsh

2.7/5, 32 Reviews
45% Recommended

33% sales valuation accuracy

67% letting valuation accuracy

56% sales fee satisfaction

56% letting fee satisfaction

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We are the ONLY AGENT open 7 days a week for clients/applicants of Sales, Investments, Lettings, Management, Interiors & International Services .
"Worst experience ever. They..."

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1 Star Review
UserName

Moses

By : 'Lu'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE8

24 May 2017
People found this helpful13

Worst experience ever. They still owed us 6 months' rental payment since June 2016. The total rental payment they owed us is over �10,000. They kept saying that they need to reconcile the account or the accountant was not available to trace the payment etc. It has now nearly 12 months since we chased them for our outstanding rental payments. Our solicitor wrote to them; we filed the small court claim against them but they still chose to ignore all. Moses is a liar and very unprofessional. I now see them as thieve as they just withheld your rental money that paid by the tenants but never seen by the landlord. What rights do they have to withhold our rental money!!!!! Furthermore we paid them the management fees to manage our flat BUT they didn't even know the tenants have moved out!! No other staff members there can deal with this matter except Moses who refused to respond to any of our calls and emails. UNBELIEVABLE! Here's a few examples email we received from them: 25/10/2016 Thank you for the email, I confirm that your regular monthly rent is always due on the 9th of each month. We have found 2 so far of the tenants payments to us that will be passed onto you. The accountant is still searching the bank statements for the reaming rents, as they are found they will be deposited to you account. Regards Moses Preddie ******** 30/11/2016 I am just await the accountant to email me the other rent finding paid by cash some not on the rent due date also with no reference so I can make the transfer. The tenant has reported that the Boiler is not working so has no Hot water and heating!! Can i send a boiler engineer to fix it please. Regards Moses Preddie Burwood Marsh Estate Agents 187 Lower Road Surrey Quays London SE16 2LW Tele:020 7394 1669 Email:moses2@burwoodmarsh.comn ******** 29/03/2017 I hope all is well. I will pass your number on to Moses and ask him to call you as soon as possible. I apologise but I have no access to the accounts neither does Hope so we do not know why your payment has not been transferred into your account yet. Kind regards Keighley ********* 23/05/2017 I hope all is well. I am extremely sorry in regards to you still not recieveing your funds However, I have no access to the accounts so I have no power over this. In regards to the tenants deposit please can you check the report and decide if you wish to refund any of the deposit or keep it for repairs in the property as the tenant is chasing this up everyday and I need an answer to give her. Thank you. Kind Regards Hope


Comments on Agent Fees

WORST! you ended up lose all your rental money and i'm taking about more than £10,000!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales33%56.00000000000001%£0£0
Lettings67%56.00000000000001%£850£2,426
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4589101004
Address

Burwood Marsh
187 Lower RoadSurrey QuaysLondon, Greater London
SE16 2LW
020 7252 1999

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:30 - 18:30
  2. 09:30 - 18:30
  3. 09:30 - 18:30
  4. 09:30 - 18:30
  5. 09:30 - 18:30
  6. 10:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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1 Star Review

By : 'K'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : 2
Would you recommend ? : No
Postcode : SE14

21 Oct 2025
People found this helpful

Not sure his store still exist buy moses preddie is a 100% politefaced devil, just pure evil underneath. He will take all your money without ANY shame. Looking back at what happened, he seems to prey particularly on foreigners, causing them major financial damage. Do not believe a single word he ... Read Full Review

Comments (0)Was this helpful?:
I have used Burwood Marsh for ...

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5 Star Review

By : 'Mussa'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE10

14 Jun 2022
People found this helpful0

I have used Burwood Marsh for 16 years now with the few properties i have to Let. I have always found Burwood Marsh open, honest and reasonable with the fees charged for there lettings service. I would recommend Burwood Marsh to Landlords wanting a professional ... Read Full Review

Comments (0)Was this helpful?:
Hello everyone. Avoid at all ...

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1 Star Review
UserName

By : 'Kevin'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16

3 Jun 2022
People found this helpful3

Hello everyone. If by a dreadful mistake you have crossed path with this agency, and as most tenants, with your deposit to be returned and you calls left unanswered, do not hesitate to contact a legal firm and sue them. Most likely your deposit was not protected with mydeposit, you are therefore ... Read Full Review

Comments (3)Was this helpful?:

By : Mussa

14 Jun 2022

I completely disagree with the comments said by the ex tenant Kevin above. I am the Landlord of the property in concern. i have a few properties let by Moses & Burwood Marsh for over 16 years so...


Promptly ...

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5 Star Review
UserName

By : 'Valeria'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Would you recommend ? : Yes

29 Sept 2021
People found this helpful0

I'm so glad that I was able to get in touch with Moses, one of the agents, who promptly reply to my calls last Sunday evening... when I was pretty sure nobody would answer the phone! I got locked out of my house and if he wouldn't reply and help me to sort it out I wouldn't know ... Read Full Review

Comments (0)Was this helpful?:
I have used this company for ...

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5 Star Review
UserName

By : 'Ms'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE16

3 Nov 2020
People found this helpful0

I have used this company for two years now and find them very helpful and genuine. Moses is always helpful and responses for my emails and text messages. He is the most helpful estate agent i've ever met and i am very happy with their service. I am a landlady and I don't live in London ... Read Full Review

Comments (0)Was this helpful?:
Moses Preddie excellent ...

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5 Star Review
UserName

By : 'Chenuka'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE16

17 Sept 2020
People found this helpful0

I've read other reviews on this website and that has not been my experience with Burwood Marsh. I can't speak as a tenant under the agency but as a landlord I've only had a positive experience. Moses has always conducted himself as a gentleman, very polite, understanding, ... Read Full Review

Comments (0)Was this helpful?:
Absolute scam. Since we moved ...

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1 Star Review
UserName

By : 'Andreas'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Surveying (Surveys)
Would you recommend ? : No
Postcode : SE16

15 Sept 2020
People found this helpful1

Absolute scam. Since we moved in in october 2018 until we moved out it was only problems. Still owes me a lot of money and hides from meeting, phone calls and ... Read Full Review

Comments (0)Was this helpful?:
I am glad to have met Moses ...

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5 Star Review
UserName

By : 'Daniela'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16

3 Nov 2019
People found this helpful0

I am glad to have met Moses who owns Burwood Marsh,I rented a two bedroom flat in 2018 and I am still living there today...a very good character and helpful person ,always quick to respond and help in any way he can regardless of how busy he might be. I would definitely recommend to anyone ... Read Full Review

Comments (0)Was this helpful?:
I moved into an apartment in ...

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5 Star Review
UserName

By : 'Chia'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE16

13 Oct 2019
People found this helpful0

I moved into an apartment in Surrey Quays area managed by MOSES. Since the very first step of inquiry, they have responded to my calls, texts and email speedily and always reply as promised. So that gave me a peace of mind and assurance that I'm in good hands. It's vitally important for ... Read Full Review

Comments (0)Was this helpful?:
I am truly fortunate to have ...

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5 Star Review
UserName

By : 'Yen'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SE14

11 Oct 2019
People found this helpful0

I am truly fortunate to have met this Real Estate Agent. He was super informative of the process, which helped me a lot as it is my first time renting so I was really uncertain as to what the process would be like, what do I need to know and understand, what kind of documents do I need to hand in ... Read Full Review

Comments (0)Was this helpful?:
DO NOT ...

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1 Star Review
UserName

By : 'James'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16

21 Jun 2019
People found this helpful2

Do not under any circumstance use Burwood marsh. * is an absolute conman and will do and say anything to scam your ... Read Full Review

Comments (3)Was this helpful?:

By : Olav Steimler

9 Jul 2019

This is fraud. The company is stealing your money - (deposit) A bunch of criminals. And Mr Moses Praddy is the worst one. STAY...


I rented an apartment through ...

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1 Star Review
UserName

UserName

By : 'Pavan'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Rent PCM : £2426
Would you recommend ? : No
Postcode : SE16

27 Oct 2017
People found this helpful14

I rented an apartment through Burwood Marsh. I vacated the property in good standing and they agreed to pay our deposit back as well. It has been 6 months and I am still chasing them for my deposit. Moses issued a cheque which bounced, created a fake internet payment confirmation and sent it. ... Read Full Review


Comments on Agent Fees

Completely useless !!

Comments (5)Was this helpful?:

By : Pavani K

7 Jan 2018

Dear Mr. Pavan, did you suceed at receiving back your deposit? I am in the same conditions, chasing them for my deposit. It has now been 5 months and I can't wait anymore. So I am signing a...


* We tenants were offered ...

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1 Star Review
UserName

By : 'Kevin'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Rent PCM : £1545
Would you recommend ? : No
Postcode : SE16

19 Sept 2017
People found this helpful8

* We tenants were offered from Moses the option of bills included, we accepted and signed the papers. The problem arose when we discovered that nor the landlord nor Moses were actually paying for the bills (summing up to more than a 1000 pound of liability). When we confronted him and bringing all ... Read Full Review


Comments on Agent Fees

Rip off

Comments (1)Was this helpful?:

By : Rotherhithe Landlord

10 Jul 2018

I am the landlord, I would ignore this particular review, this tenant's name is obviously not Kevin, is an adolescent Italian chap and his girl friend, they had clearly bitten off more that they...


Worst experience ever. They ...

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1 Star Review
UserName

By : 'Lu'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE8

24 May 2017
People found this helpful13

Worst experience ever. They still owed us 6 months' rental payment since June 2016. The total rental payment they owed us is over �10,000. They kept saying that they need to reconcile the account or the accountant was not available to trace the payment etc. It has now nearly 12 months since we ... Read Full Review


Comments on Agent Fees

WORST! you ended up lose all your rental money and i'm taking about more than £10,000!

Comments (0)Was this helpful?:
We were lucky that the ...

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5 Star Review
UserName

UserName

By : 'cateconte'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Rent PCM : £1320
Would you recommend ? : Yes
Postcode : SE16

13 Jan 2015
People found this helpful0

We were lucky that the property we liked was managed by Burwood Marsh. Everyone in the team turn out to be valuable at one point or another during my one year stay in London. Moses, Jo, Lisa, Hermione and specially Valerie helped me and my sister enormously to understand all the complexities of ... Read Full Review


Comments on Agent Fees

Excellent price for the market and also for all the amenities the flat had.

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I rented my property through ...

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1 Star Review
UserName

UserName

By : 'Vivek'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : No
Postcode : SE16

10 Oct 2014
People found this helpful5

I rented my property through this agency for over 3 years. If you have a lot of spare time, and love chasing people, love dealing with pure incompetence and rudeness and love tearing your own hair apart this is the perfect agency for you. All Normal people, life is too short, stay ... Read Full Review


What agent could do to change your mind?

Done their basic job with diligence, investigated issues promptly instead of stonewalling, owned up mistakes instead of blaming the landlord.

Comments (1)Was this helpful?:

By : Burwood Marsh

15 Oct 2014

Dear Vivek Thank you for your comments, however reviews should be honest and constructive and we welcome accurate reviews. Indeed we have managed your property for many years now and it has been...


The branch is owned by ...

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1 Star Review
UserName

UserName

By : 'Landlord'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : No
Postcode : SW16

8 Aug 2014
People found this helpful2

The branch is owned by Mosses. Over the past few years I have noticed that he does not read his emails or return his call. This causes embarrassment to his part time staff. The branch is under staffed and the staff employed are not empowered to communicate properly. However I must say the two part ... Read Full Review


What agent could do to change your mind?

Be more proactive and remember that they are being paid to provide a service


Comments on Agent Fees

The properties are fully managed but the agent does not do anything. Ie no periodic visits, no statements,very late rent payments and very poor communications from the letting manager.

Comments (0)Was this helpful?:
Burwood Marsh were overall a ...

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4 Star Review
UserName

UserName

By : 'Imb'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16

17 May 2014
People found this helpful0

Burwood Marsh were overall a good agency and very helpful whenever there was anything that needed fixing in the flat. Help was always sent in a timely manner. I'd recommend ... Read Full Review

Comments (0)Was this helpful?:
The staff is not very nice. ...

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1 Star Review

By : 'Mark'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SE16

10 Mar 2014
People found this helpful3

The staff is not very nice. When I moved in, they made a mistake and never said "Sorry". The one who called me even cut me off over the phone. Don't know if it cost to have basic ... Read Full Review


What agent could do to change your mind?

Keep basic manners in mind.

Comments (1)Was this helpful?:

By : Burwood Marsh

19 Mar 2014

Hi 'Mark' please clarify what property you have moved into (even a property reference) as we have no 'Mark' noted on our books over the past 6 months or more yet you log a review as if this is...


Last week i called up for ...

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5 Star Review
UserName

By : 'Dianne'
Branch : rotherhithe, 187 Lower RoadSurrey Quays
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE8

21 Feb 2014
People found this helpful1

Last week i called up for some agent advise and i rang a few local agents. I spoke to Jo who certainly sounded very experienced. Concise info on legalities of renting and explained to me everything very well. Out of all the agents I would pick Burwood Marsh ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10/22/2019, 2:53:27 AM by allAgents

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