The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.2/5, 33 Reviews
9% Recommended
50% letting valuation accuracy
29% letting fee satisfaction
By : 'WHEATERSIOW'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : PO30
This is a thoroughly disreputable firm who have no respect for authority or individuals. I took them to Ombudsman Services Property who made an adjudication but after more than a year they have not complied with their judgement. The Ombudsman is therefore going through the process of removing them from their register. If they continue to trade they will be in danger of breaking the law.
They try to charge what they like.
By : tarryn
14 Jun 2017I am having ongoing grievances with this company. 2 court cases and the rest. would love to chat with you about your findings please can you get in touch. my email : Tarryn@brandconn.co.uk
By : Chris
4 Jul 2017We are also considering taking them to court after they cashed a cheque from insurers and never reimbursed us the cost of the work.
By : WHEATERSIOW
25 Jul 2017UPDATE : Moreland Estate Management have now been STRUCK OFF Ombudsman Services : Property membership because they have not complied will their ruling. They CANNOT CONTINUE TO TRADE LEGALLY and may be liable to a fine of up to £5,000.
By : Tom
26 Nov 2017We have also had a terrible experience relating to their management of our lease and the spurious and excessive fees they are attempting to impose. Like Tarryn, we would be really keen to chat, share experiences and see how we can help each other out. tombarnett8@gmail.com
By : Karey
6 Jul 2023I have been unable to sell my flat in a block owned and run by Moreland. The lift has been broken for 4 years. I have paid £10000 for a replacement alongside everyone else. There has to date been no work done. 3 Buyers have now pulled out because of concerns relating to Moreland. I’m stuck with a flat I can’t afford and want to sell, but I’m trapped because the lift is still broken and inquiries have provided evasive, unprofessional answers. I need help.
By : EDWARD Higham
4 Oct 2023I have a flat worth 47.500 in Sunderland. Moreland are charging £155 per month management fees. though I have paid them a significant amount they do not recognise my payments and are suring me for non payment. In the meantime they do nothing and I mean nothing to maintain the block. I am having to hire a lawyer to defend myself. In the meantime they shouldnt even be trading as they have been struck off. Any advise welcome. Thanks Ted.,
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 29.00% | £455 | £1,100 |
Moreland Estate Management
5 Sentinel Square, London, Greater London
NW4 2EL
020 7043 4260


By : 'Sharon'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : HA8
This company, ‘Moreland Estate management’ are ruthless, inflated service charges, charge you for works never done, my buildings insurance has gone up from £600 last year to over £2000 per annum for a 2 bed flat above shops with a back entrance. They are the ... Read Full Review
By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : L17
I'd give -5 stars if it were possible. Appalling company to work and deal with. I have recently been sent a £75.01 breach of lease notification. This includes an administrative charge of £75, making the amount I owe 1... Read Full Review
By : Ralph William Dawson
20 Mar 2024Thank you for confirming that it wasn't me who has a problem. The problem is Moreland. I received 3 demands for arrears, then 15 months later they just noticed it had already been paid, on time, (...
By : 'Will'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : L8
I have been trying to get my intercom replaced for over 3 months, I have rang them regularly and they have done nothing. They just fob me off to another department or as of today just hang up without actually checking up on the issue. I would avoid dealing with this estate agent at all cost whether ... Read Full Review

By : 'Corinne'
Services : Online Auctions (Prospective Vendor/Buyer)
Sold price : £160000
Would you recommend ? : No
Postcode : SE6
The worst company to deal with, specialised in obtaining as much money as possible from vulnerable people, using threats, intimidations and court actions (that they do not attend) to take as much money from their tenants. It is not a management company, it is a mafia; Invoicing for services that... Read Full Review
By : 'Rosemary'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : L17
I would give this company no stars if I could! They are a nightmare to work with. Since taking over the RTM ourselves they have failed to respond to any communication of any form either from our solicitor or... Read Full Review
By : 'Christine'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EX39
Worst company I have ever had the misfortune to deal with. Totally ignore First Tier Tribunals decision in our favour. Services charges incorrect and not applicable to our lease. Minium services carried out if any. Total disregard for the properties they "manage". Have reported... Read Full Review
By : 'Bedwyr'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : W1U
They are only interested in your money. They/landlord owe me about £2,800 from small claims court. There's no maintenance, or reply to questions e.g. who has a key to the store room from where our bicycles were stolen? They have not sent Summary of Accounts in over four years, despite it... Read Full Review
By : 'Fernanda'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SW16
Sub par service. Lack of communication, basic services are not being supplied, charges for services not being offered. They need to be... Read Full Review
By : 'Mark'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : CM7
Been trying to get Moreland estate to do basic repairs for the last 9months ! Call them every few weeks & sent emails, Staff are rude & obnoxious ! Our flats are starting to look like we live in a third world country They have no trouble taking my money though on time !!! Any landlords... Read Full Review
By : Claire
6 Jan 2021We have a problem in common. Please go to Change.org and look for the petition on Moreland set up by leaseholders.Sign it and get every in your Moreland block to sign it. Please give them my email...
By : 'sumit'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : UB5
In 3 years they increased my service charge to almost double to what I pay. All the reviews are very accurate, how can a company like this being up and running this day and age?! They don't just stop replying to your emails and over the phone just hang up the phone. They send me threatening... Read Full Review
By : Claire Taylor
2 Apr 2020There are many victims of Moreland’s vexatious Litigation, I myself being one. I think that it is time that we come together to put a stop this. There is a legal way with possibly no fees....

By : 'Kirstie'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SS1
Our lift hasn't been working for over a year now and they don't give a fuck... I have a 4yr old and was heavily pregnant and didn't give a shit when I kept complaining all they said we well you betting move out then. Absolutely disgusting attitude from all of them I live on the... Read Full Review
By : 'CGardner'
Services : Property Management (They manage our building)
Sold price : £354000
Would you recommend ? : No
Postcode : SE6
Scam artists that exploit the vulnerable. They break every law associated with the codes that regulate the sector without any fear of accountability. Don't even pay after being found guilty and ordered to pay back in tribunals or through their ombudsman. It's a family run shake down... Read Full Review
By : 'Peter'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE18
My perception (like several other reviews here) is that Moreland are running a scam because I can't see any evidence of service provided for the service charges I pay. It's a struggle to get them to perform the most basic of maintenance, for example fixing the front door. I first... Read Full Review
By : Tarryn
13 Jan 2020Please contact me if you wish to exchange notes, I have not been best please with this company for years...


By : 'James'
Services : Letting (As a Owner)
Rent PCM : £455
Would you recommend ? : No
Postcode : IP4
They do not contact the leaseholder before increasing service charges, do not provide transparent accounts and have recently been taking additional money out of my account for no apparent reason. They also tried to take me to court, and then backed down because they'd made a mistake. And... Read Full Review
By : 'Jennifer'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SE1
Quite simply the most appalling property management we have ever come across. In the years they have managed this private block of flats, they have completely disregarded their duties. I have no idea how they are still trading. Be very warned - along with every other terrible review you will... Read Full Review
By : 'Paul'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SW11
Really incompetent on every level in any dealings I've had to make with them. It's hard to understand how this Company has survived in this day and age with such an avoidance for their responsibilities.... Read Full Review
By : 'Discussed'
Services : Letting (As a Owner)
Sold price : £140000
Would you recommend ? : No
Postcode : HP20
Moreland are the worst company I have ever had to deal with. The staff are rude. Cost have tripled for some services that weren't even provided. Wont recognise resident association because they dont want to be accountable. Don't use them EVER. Would give them 0 stars if I... Read Full Review
Very BAD
By : 'Iain'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : NW1
A shocking company with a history of cynically exploiting tenants and ignoring tribunal findings. After a long battle we took over the lease ourselves and would strongly recommend you do the same. They have a web of related companies who charge but don't do any work. It's... Read Full Review
By : Zak
8 Feb 2019Hi Iain. Do you have an email added I could contact you?? I have experienced the same issues. This time in the north...
By : 'Mackems73'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SR2
Simply appalling. I want rid of them and if anyone else has property in the block and reads this please leave a... Read Full Review
Extortionate
By : Disgruntled Landlord
4 Feb 2019Please provide contact details so we can touch...


By : 'polly'
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : CB23
Please do not ever get involved in this company. They are awful to deal with. They do not communicate just take the money and do nothing for it. If would love to see them gone from managing our block. Rather give no stars but can't submit unless I give 1. But one star does not... Read Full Review
nothing good to say!!!!!
By : Iain Flynn
25 Jan 2019I'm sorry to hear this but not surprised and would strongly advise you and your fellow tenants to exercise your right to buy out the lease. We had to this with Morelands, who are an appalling...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.