0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
67% lettings fee satisfaction
May 08,2017
May 08,2017
17
people found
this helpful
this helpful
Do not give this agent your property to let. They are simply too inept to manage the simplest of tasks let alone be trusted with the day-to-day management your property. They failed to arrange fixing the heating for my tenant for a whole year before he handed notice (even with me chasing them to do so for months on end). They lied to me about getting my gas certificate renewed. They don't bother replying to the simplest of enquiries. They did not even remember to give me notice that my tenant was ending the tenancy. Don't be fooled by any competence they may display before you sign up with these guys - they will simply pass the management of your property to a completely different team of people anyway. Currently seeking my fees back and compensation through the TPO. This company is a complete joke from top to bottom! You've been warned. Don't waste your time and money. Look elsewhere!
Comment on agent fees
Paying this company's fees was completely worthless as they did absolutely nothing to earn them.
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Latest Reviews
3rd Jun 2020
reviewed by 'Philomena'
3rd Sep 2018
reviewed by 'Jemma'
8th May 2017
reviewed by 'Tom'
Opening Hours
Address
Cockburn
352 Footscray Road
Eltham,London
Greater London
SE9 2EB
020 8859 8590
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 50% | 67% | £1,050 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 03,2020
Jun 03,2020
1
people found
this helpful
this helpful
Cockburn Estate agent are very professional in what they do.
Louise is a great person, very helpful and polite
I would not hesitate to Recommend Cockburn to anyone and I am already started doing that. It has been a pleasure and always a good experience ...
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May 28,2020
May 28,2020
2
people found
this helpful
this helpful
This agent let the tenants to destroy my property. They are totally incompetent and disloyal, disclosing documents intended for landlord to tenants. They forget it’s landlord who pays them!!
Illegal practices from this agent.
I definitely would NOT recommend them. !!...
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Sep 03,2018
Sep 03,2018
7
people found
this helpful
this helpful
I currently rent a property from cockburn and have done for the past 3year 6 months.
In the past 1year 7 months I have been waiting for them to get a leak fixed under the bathroom floor. It has now caused damage to flooring and skirting. And ...
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May 08,2017
May 08,2017
17
people found
this helpful
this helpful
Do not give this agent your property to let. They are simply too inept to manage the simplest of tasks let alone be trusted with the day-to-day management your property. They failed to arrange fixing the heating for my tenant for a whole year before ...
read full review
read full review
Comment on agent fees
Paying this company's fees was completely worthless as they did absolutely nothing to earn them.
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May 10, 2017
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(1)
Thank you for your feedback. It is always disappointing to receive a negative review. Upon receiving any feedback, whether positive or negative, we would like to take the opportunity to respond.
Please accept our sincere apologies for your negative experience with our company. We are members of the TPO for situations that cannot be resolved professionally and amicably, therefore, if you wish to use the independent arbitration system to seek a remedy that is acceptable to both parties, then w ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:34 PM 10/05/2017 by James Burfoot
Please accept our sincere apologies for your negative experience with our company. We are members of the TPO for situations that cannot be resolved professionally and amicably, therefore, if you wish to use the independent arbitration system to seek a remedy that is acceptable to both parties, then we fully support your right to do so.
We do occasionally make mistakes and we do our very best to remedy those situations by listening to our customers and making positive changes to our processes. I am pleased to say that we have made some improvements recently by recruiting new team members, implementing a new prioritisation system for dealing with communications and we are moving forward on plans to relocate our Property Management team back in to our offices so they can be closer to our customers rather than being located in premises of their own.
We do strive to provide the highest levels of service to our customers consistently across the board as we do realise that our landlords or tenants can elect to go elsewhere and we will only retain them by providing great value for money.