I had seen several properties in Surbiton with various other estate agencies and CHK Mountford came out on top. The whole team were really welcoming and put me at ease. Super professional, efficient and friendly. Really helped and guided me through the rental process -especially as a first time... Read Full Review

I had a really positive experience as a new landlord and the team worked really hard to allay my concerns and found me a great tenant within the first week of marketing my... Read Full Review

I’m a new landlord and can highly recommend CHK Mountford! They have been very professional, efficient and... Read Full Review

The letting service provided to me as a landlord has been truly appalling. Despite CHK Mountford forcing me to take my complaint all the way to 'The Property Ombudsman' (TPO) who initially advised that "any award is unlikely to exceed £300", when they had examined ... Read Full Review

The worst experience to rent a house that I had in my life. We applied for a house that was published, we sent all the information, we signed a 2-year contract and the owner signed, after receiving the contract signed by both parties, and with 3 days left to move (we are a family of 4, with two... Read Full Review

never had such a terrible experience with estate agents!!!!! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. They caused us so much stress... Read Full Review

never had such a terrible experience with estate agents! they left us with water dripping through our ceiling for weeks, the heating stuck on in the summer, lies about what was included in the rental property, sometimes we were just ignored when we contacted them. They caused us so much stress... Read Full Review

I have been renting out my property with Mountford for over 20 years on a full management basis and they have never let me down as far as speed of finding new tenants is concerned. I find their staff to be professional and friendly and immediately communicate with me about any problems that arise,... Read Full Review

I am so upset and angry with this agency and how they have dealt with our deposit and moving out of our flat. We have waited longer than 10 days for our deposit to come back to us. Even with a global pandemic, there was no sympathy to our situation, they are trying so hard for our deposit to not... Read Full Review

Would rate 0 if I could. When an issue arrived in the flat and we had a leak (the day we moved in) we were told to “fix it ourselves”. We were constantly going without any water, they never sorted it. They are quick to take your money and tell you to give them the keys back... Read Full Review

Would rate them 0 if the number was on the scale. It's been 3 weeks and our broken dishwasher has not been replaced. The explanation we get is they have not been able to get a quote from their supplier/engineer. Now our washing machine is broken too and no progress have been made after 19... Read Full Review

When I moved to Scotland three years ago, I put my property in Surbiton in the hands of CHK Mountford, as they are a lettings specialist. I've been very happy with them and their work. They check everything with me, keep me informed of necessary works, update me monthly on the financial... Read Full Review

i would have given 0 star if i had the option I have rent for many years with many agencies and they are by far the worst. they never get back to you proactively. you have to chasse them all the time, even for serious issues. they just do not care. they try to milk as much of the deposit as... Read Full Review

I have rented from many different estate agents and always had good experiences, until I came across CHK Mountford. This is a company that just do not care about the tenant once they have your signature on the contract and your money in the bank. Rude, neglectful and will mess you around. They have ... Read Full Review

Very friendly,helpful with queries,honest with rent principles. We like to recommend anyone. They always inform about their good rental... Read Full Review

I had a good experience with this agency. I had lots of questions as it was my first rental in the uk and I always received fast and fulfilling answers. I dealt with Charlotte, who was very polite and helped me through the... Read Full Review

Great, fast and reliable service I would definitely recommend CHK to other Landlords and tenants. Our property was let very quickly with no hassle. The team at CHK are friendly with a positive... Read Full Review

We left a place as spotless as the company we employed to clean the place could clean it(recommended by one of CHK Mountford's own staff) and it was probably cleaner than when we first arrived but were charged �558 to jet wash some moss on the rear patio(!) and to replace one light bulb in the... Read Full Review

We rented two properties through CHK and couldn't have had better service. They were on hand whenever we had a problem and their maintainence team are fantastic. Really friendly office and they are genuinely on your side. It's hard as a tenant to find an estate agent that know what they are doing... Read Full Review

CHK Mountford have looked after my properties for as long as i have had them. The Lettings team have sourced me good quality tenants who are fully referenced, pay rent on time and look after my properties. Whenever a maintenance problem does arise, the Property Management team are helpful,... Read Full Review