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Wapping, London, E1W
3.9/5, 23 Reviews
74% Recommended
73% sales valuation accuracy
88% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
"Felicity Lord are cowboys...."
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1 Star Review
By : 'Jo'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : E1W
Aug 17, 2016
People found this helpful0
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing �3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of �3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced to purchase never, ever worked. It was also placed too high in the cupboard also making it unsafe and unable to pass a safety test. My tenant lived in the flat with no central heating for a whole year. There was hot water provided for by the emersion heater so he probably just got in fan heaters. This is just one of a hundred other complaints I have about FJL. They are AWFUL. It's not just that they have poor workmen who swindle you, or that FJL don't do any quality checks or follow up on anything. My main complaint was that they pass you from person to person, have no accountability. They swindle you, don't do their job, don't put in good workmen. Don't oversee that any work is done correctly or done well. When I first starting letting my flat, I was also told that my electrical box needed replacing. Again, I think this was a scam looking back on it. Their electrician also wired it wrong so electrical items kept tripping for my tenants. I have SOOO many things to write about the poor management FJL offered but there's not enough space to write it all. Eventually after a year of terrible service, I took them to the Property Ombudsman and won. They found that all my complaints were justified. The only thing they didn't agree with was holding FJL accountable to using poor workmen. Apparently as the workmen had proper certification, FJL could not be held accountable- so basically, they take your huge management fee. Send in a cowboy. Rip you off, don't check that the job was done, yet it's not their fault. I have to now sue the plumber and electrician. It's all a complete scam so STEER CLEAR of FJL if you have any sense. Individually they all sound so lovely and nice. The company policy is to pass you from person to person so no one is accountable. If your property has no problems at all, I'm sure they'll take you fee and you'll never know how bad they are in a crisis. DONT USE THEM. They also go as Spicer Haart/ Haart/ Felicity Lord just to make it hard to track down emails!
What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Comments on Agent Fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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By : Ross
Aug 19, 2016Hi Jo We're sorry to hear you received a poor experience with our Wapping Lettings branch. With regards to the third party service that was provided, as this has already gone through the Ombudsman and a conclusion reached, we cannot comment further on this. We are also very sorry about the experience you received with the staff members in branch, such as the lack of callbacks and being passed between brands. We will review this in an effort to further improve our service. Please do not hesitate to get in touch if you would like to discuss these issues further. Regards Ross
By : Jo Print
Aug 22, 2016Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of pounds on a boiler that didn't need fixing is a joke. How can you charge the huge fee if you're not actually managing my property and checking up on dodgy workmen?
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 100% | £390,000 | £390,000 |
| Lettings | 88% | 43% | £990 | £3,000 |
Address
Felicity J Lord
Unit 9, New Crane Wharf, New Crane Place, London, Greater London
E1W 3TU
02074884886
Services offered
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Felicity J Lord Branches (View All 26)
The agents are highly ...
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1 Star Review
By : 'Varts'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1W
Oct 26, 2024
People found this helpful0
The agents are highly unprofessional. They reply back in one month’s time and then do not even resolve the query. They have not updated the system in last two months. They haven’t helped us to get the spare set of keys from the landlord which is the most basic thing in a... Read Full Review
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Varts said about Felicity J Lord
Services : Letting( As a Tenant )Date: 26th Oct 2024
The agents are highly unprofessional. They reply back in one month’s time and then do not even resolve the query. They have not updated the system in last two months. They haven’t helped us to get the spare set of keys from the landlord which is the most basic thing in a household. I would not recommend using their services.
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Working with Felicity J Lord ...
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1 Star Review
By : 'Michele'
Services : Letting( Property Management )
Rent PCM : £1200
Would you recommend ? : No
Postcode : E1
Aug 8, 2023
People found this helpful0
Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the tenant which defeats... Read Full Review
Comments (0)Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the tenant which defeats the purpose of having a property management provider. This was across many different managers i worked with, and across almost 10 years which tells a lot about the company culture.
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Michele Ruggieri said about Felicity J Lord
Services : Letting( Property Management )Date: 8th Aug 2023
Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the tenant which defeats the purpose of having a property management provider. This was across many different managers i worked with, and across almost 10 years which tells a lot about the company culture.
Lately I've also had a big issue with my rental property license renewal. Felicity J Lord refused to renew my license as license holder despite them being the license holders for many years. Living abroad, I have no choice but finding another agency who would accept being a license holder, given that the license holder must be a UK person/entity.
I did find another agency willing to renew the license for me, but Felicity J lord refused to let me know and are holding on the last 16 months of my contract to squeeze all the money they can out of me. This means I will have to pay for two agencies at the same time. Not a very nice treatment for a 10 year old customer.
Please avoid using this agency, they have been mostly painful to deal with.
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Very happy with the ongoing ...
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5 Star Review
Cyrus
By : 'Stefan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1W
Jul 31, 2023
People found this helpful0
Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the... Read Full Review
Comments (0)Was this helpful?:
Stefan Povaly said about Felicity J Lord
Services : Letting( As a Owner )Date: 31st Jul 2023
Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the process.
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I've used Felicity J ...
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5 Star Review
Eduard
By : 'Norma'
Services : Sales( As a Buyer )
Sold price : £390000
Would you recommend ? : Yes
Postcode : E1W
Oct 13, 2019
People found this helpful0
I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving continues advise and support. He has been... Read Full Review
Comments (1)Was this helpful?:
Norma S Warwick-Smith said about Felicity J Lord
Services : Sales( As a Buyer )Date: 13th Oct 2019
I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving continues advise and support. He has been extremely proffesional, efficient and communicative and makes the whole 'flat buying' as smooth and easy as possible. I am very happy with him and and can't recommend his service highly enough.
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By : Eduard Diac
Oct 14, 2019Hi Norma, Thank you for your lovely review. Hope to see you soon once you collect the keys to your new property. Kind Regards,...
Literally the worst agency ...
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1 Star Review
By : 'ML'
Services : Letting( As a Owner )
Rent PCM : £3000
Would you recommend ? : No
Postcode : E1
Nov 5, 2017
People found this helpful0
Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new tenant?? No. So I ended up... Read Full Review
Comments on Agent Fees
Completely rob the landlord
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ML Landlord said about Felicity J Lord
Services : Letting( As a Owner )Date: 5th Nov 2017
Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new tenant?? No. So I ended up collecting zero rent and actually having to pay FJL for nothing. Don't enter into anything longer than 12 months they FORCE you into it so that they can deduct their fees for the ENTIRE term upfront.
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By : ross
Mar 9, 2018Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank...
LANDLORDS BEWARE!!!! I would ...
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1 Star Review
By : 'Tracy'
Services : Letting( As a Owner )
Rent PCM : £1730
Would you recommend ? : No
Postcode : E1
Jul 10, 2017
People found this helpful1
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered... Read Full Review
Comments on Agent Fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
Comments (1)Was this helpful?:
Tracy said about Felicity J Lord
Services : Letting( As a Owner )Date: 10th Jul 2017
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) was missing all even numbered pages; the break clause was NOT as I had directed:- Tenant gave notice upon paying his first months rent (2weeks late) & because of clause was able to vacate at 6 months. Which I believe now is all he ever required but my minimim let is 12 months. That was February 2017....it is now mid July and I am still chasing up Louise Smith for the refund of the 6th month commission. I received no copy of the account on this letting back in September 2016 which I am still awaiting. A thoroughly haphazard & unprofessional disservice.
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By : Ross
Jul 14, 2017Hi Tracy, We're very sorry to hear this, if you wish to speak to us about your experience further we would welcome your comments for us to look into and resolve for you. Please get in touch with...
Very professional and helpful ...
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5 Star Review
James
By : 'Francesca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1W
Feb 24, 2017
People found this helpful0
Very professional and helpful company. James is a very helpful and present agent . Really raccomandet to found the right property for... Read Full Review
Comments on Agent Fees
James
Comments (0)Very professional and helpful company.
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Francesca said about Felicity J Lord
Services : Letting( As a Tenant )Date: 24th Feb 2017
Very professional and helpful company.
James is a very helpful and present agent .
Really raccomandet to found the right property for you!
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Felicity Lord are cowboys. ...
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1 Star Review
By : 'Jo'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1W
Aug 17, 2016
People found this helpful0
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing �3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken... Read Full Review
What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Comments on Agent Fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Comments (2)Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing �3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of �3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced to purchase never, ever worked. It was also placed too high in the cupboard also making it unsafe and unable to pass a safety test. My tenant lived in the flat with no central heating for a whole year. There was hot water provided for by the emersion heater so he probably just got in fan heaters.
Was this helpful?:
Jo Print said about Felicity J Lord
Services : Letting( As a Owner )Date: 17th Aug 2016
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing �3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of �3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced to purchase never, ever worked. It was also placed too high in the cupboard also making it unsafe and unable to pass a safety test. My tenant lived in the flat with no central heating for a whole year. There was hot water provided for by the emersion heater so he probably just got in fan heaters.
This is just one of a hundred other complaints I have about FJL. They are AWFUL. It's not just that they have poor workmen who swindle you, or that FJL don't do any quality checks or follow up on anything. My main complaint was that they pass you from person to person, have no accountability. They swindle you, don't do their job, don't put in good workmen. Don't oversee that any work is done correctly or done well.
When I first starting letting my flat, I was also told that my electrical box needed replacing. Again, I think this was a scam looking back on it. Their electrician also wired it wrong so electrical items kept tripping for my tenants. I have SOOO many things to write about the poor management FJL offered but there's not enough space to write it all.
Eventually after a year of terrible service, I took them to the Property Ombudsman and won. They found that all my complaints were justified. The only thing they didn't agree with was holding FJL accountable to using poor workmen. Apparently as the workmen had proper certification, FJL could not be held accountable- so basically, they take your huge management fee. Send in a cowboy. Rip you off, don't check that the job was done, yet it's not their fault. I have to now sue the plumber and electrician.
It's all a complete scam so STEER CLEAR of FJL if you have any sense. Individually they all sound so lovely and nice. The company policy is to pass you from person to person so no one is accountable.
If your property has no problems at all, I'm sure they'll take you fee and you'll never know how bad they are in a crisis.
DONT USE THEM. They also go as Spicer Haart/ Haart/ Felicity Lord just to make it hard to track down emails!
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By : Ross
Aug 19, 2016Hi Jo We're sorry to hear you received a poor experience with our Wapping Lettings branch. With regards to the third party service that was provided, as this has already gone through the Ombudsman ...
I have used the services of ...
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5 Star Review
Tomas
By : 'Shona'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1W
Feb 27, 2016
People found this helpful0
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance)... Read Full Review
What agent could do to change your mind?
In line with what I would expect
Comments on Agent Fees
In line with what I would expect
Comments (1)Was this helpful?:
Shona said about Felicity J Lord
Services : Letting( As a Owner )Date: 27th Feb 2016
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance) to be completed in 3 days between the tenancies. He couldn't have been more helpful or delightful to deal with. I would highly recommend him - he has done an amazing job!
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By : Ross
Mar 1, 2016Hi Shona, Thanks for your review. We're very pleased to hear about your positive experience with Tom & our Wapping branch. We will pass this feedback...
We used Felicity J Lord to ...
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5 Star Review
Tomas
By : 'Philip'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1W
Feb 17, 2016
People found this helpful0
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their... Read Full Review
What agent could do to change your mind?
Their fees were competitive - in line with other neighbourhood agents.
Comments on Agent Fees
Their fees were competitive - in line with other neighbourhood agents.
Comments (1)Was this helpful?:
Philip J said about Felicity J Lord
Services : Letting( As a Owner )Date: 17th Feb 2016
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach.
The UK's Largest Customer Review Website for the Property Industry
By : Ross
Feb 24, 2016Hi Philip, Thank you for your review. We're very happy to hear about the service you received from our team in Wapping. I will pass this feedback...
Tomas in FJ Lord did a great ...
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5 Star Review
Tomas
By : 'tsunehiro'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Aug 5, 2015
People found this helpful0
Tomas in FJ Lord did a great job and helped me a lot. He was very polite and professional. I can highly recommend... Read Full Review
Comments (1)Was this helpful?:
tsunehiro said about Felicity J Lord
Services : Letting( As a Tenant )Date: 5th Aug 2015
Tomas in FJ Lord did a great job and helped me a lot. He was very polite and professional. I can highly recommend him.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Aug 12, 2015Hi there Thanks for your review. We are really pleased to hear about your experience with our Wapping branch and Tomas. All the best for the future Melanie Smith Customer Relations...
Tomas and the agency were ...
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5 Star Review
Tomas
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1516
Would you recommend ? : Yes
Postcode : E1W
Mar 20, 2015
People found this helpful0
Tomas and the agency were great and helpful with the process, flexible and overall it was a pleasure working with them, highly recommend them to... Read Full Review
Comments (1)Was this helpful?:
Michael said about Felicity J Lord
Services : Letting( As a Tenant )Date: 20th Mar 2015
Tomas and the agency were great and helpful with the process, flexible and overall it was a pleasure working with them, highly recommend them to everybody!!
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By : Customer Relations Manager
Apr 14, 2015Many thanks for your review Michael! Great to hear about your experience with us. All the best Melanie Smith Customer Relations...
Tomas did a great job of ...
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4 Star Review
Tomas
By : 'EBM'
Services : Letting( As a Tenant )
Rent PCM : £2
Would you recommend ? : Yes
Postcode : E1W
Mar 8, 2015
People found this helpful0
Tomas did a great job of eading us and showing appropriate properties. Unfortunately, FJL did not have adequate listings. I wish we could have done... Read Full Review
Comments (1)Tomas did a great job of
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EBM said about Felicity J Lord
Services : Letting( As a Tenant )Date: 8th Mar 2015
Tomas did a great job of
eading us and showing appropriate properties. Unfortunately, FJL did not have adequate listings. I wish we could have done business.
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By : Customer Relations Manager
Mar 13, 2015Dear EBM Thank you for your review. We're pleased to hear about the good service you received from Tomas but we are sad to hear that we couldn't take this further for you at this time. All the ...
Its great to be able to write ...
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5 Star Review
Anett
By : 'Pete'
Services : Letting( As a Owner )
Rent PCM : £990
Would you recommend ? : Yes
Postcode : E1W
Aug 21, 2014
People found this helpful0
Its great to be able to write such a positive review for Anett. I have been a landlord with Felicity J Lord for over 10 years (at this same office) and Anett has provided some of the best service I have received in that time. Anett has helped me with a number of issues over the last month and... Read Full Review
Comments (1)Its great to be able to write such a positive review for Anett. I have been a landlord with Felicity J Lord for over 10 years (at this same office) and Anett has provided some of the best service I have received in that time. Anett has helped me with a number of issues over the last month and stepping up to help out when other parts of Felicity J Lord are not so proactive. Anett is a great person to deal with and has a fantastic customer care attitude that should be recognisied.
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Pete said about Felicity J Lord
Services : Letting( As a Owner )Date: 21st Aug 2014
Its great to be able to write such a positive review for Anett. I have been a landlord with Felicity J Lord for over 10 years (at this same office) and Anett has provided some of the best service I have received in that time. Anett has helped me with a number of issues over the last month and stepping up to help out when other parts of Felicity J Lord are not so proactive. Anett is a great person to deal with and has a fantastic customer care attitude that should be recognisied.
Look forward to dealing with you again Anett.
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By : Customer Relations Manager
Aug 29, 2014Hi Pete, Great to hear about your experience with us over the years and we're really pleased to hear that Anett has provided a great service. Thank you for taking the time to write this lovely...
For 5 years of letting ...
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1 Star Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1235
Would you recommend ? : No
Postcode : E1
Aug 7, 2014
People found this helpful2
For 5 years of letting through F J Lord there have been numerous errors. My tenant has now left and the branch manager failed to inform rent collection he had gone resulting in my tenant wrongly being chased for non-payment of rent. Due to their policy of deducting commissions a year in advance... Read Full Review
Comments on Agent Fees
Fee percentage pretty high but policy of deducting commissions due a year in advance leaves a lot to be desired
Comments (1)Was this helpful?:
David Waddock said about Felicity J Lord
Services : Letting( As a Owner )Date: 7th Aug 2014
For 5 years of letting through F J Lord there have been numerous errors. My tenant has now left and the branch manager failed to inform rent collection he had gone resulting in my tenant wrongly being chased for non-payment of rent. Due to their policy of deducting commissions a year in advance my tenant leaving has meant a refund due from F J Lord. The tenant has been gone nearly 2 weeks now and I have yet to receive a penny of the funds due to me or even a response to my numerous e-mail messages. I would not recommend this agency to Landlords or tenants as their professional service leaves a lot to be desired
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By : Customer Relations Manager
Aug 12, 2014Dear David, We're really sorry to hear about this. Please can you email us with the full details (including your property details) so we can look in to this for you: customercare@fjlord.co.uk. Many ...
Romualdas was helpful, ...
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5 Star Review
Romualdas
By : 'Ale'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WAPP
Apr 28, 2014
People found this helpful1
Romualdas was helpful, affable, well prepared and always going the extra mile to assist us. A very skilled and personable... Read Full Review
Comments (0)Was this helpful?:
Ale said about Felicity J Lord
Services : Letting( As a Tenant )Date: 28th Apr 2014
Romualdas was helpful, affable, well prepared and always going the extra mile to assist us. A very skilled and personable agent!
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I recently had a long term ...
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5 Star Review
David
George
By : 'George'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
Mar 17, 2014
People found this helpful0
I recently had a long term let property come back on the market which we had been "managing" directly. Having had a very positive experience with FJL on another property, we decided to offer FJL the opportunity to take on the long term let. We were immediately put at ease by David and... Read Full Review
Comments (0)I recently had a long term let property come back on the market which we had been "managing" directly. Having had a very positive experience with FJL on another property, we decided to offer FJL the opportunity to take on the long term let.
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George Laguillo said about Felicity J Lord
Services : Letting( As a Owner )Date: 17th Mar 2014
I recently had a long term let property come back on the market which we had been "managing" directly. Having had a very positive experience with FJL on another property, we decided to offer FJL the opportunity to take on the long term let.
We were immediately put at ease by David and Romualdas, who arranged the checkout of the existing tenants, produced a comprehensive review of the property, managed a significant refresh of the property, arranged new furniture and sourced new tenants.
Their communication throughout has ben excellent and I cannot fault the service provided.
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I had very particular ...
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5 Star Review
By : 'M.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Mar 13, 2014
People found this helpful0
I had very particular requirements and once the agent understood them he showed me some very nice properties and did not waste my time showing me properties that only met part of the requirements. Once I decided upon a property to rent the paperwork and move-in process was seamless and... Read Full Review
Comments (0)Was this helpful?:
M. Pernetti said about Felicity J Lord
Services : Letting( As a Tenant )Date: 13th Mar 2014
I had very particular requirements and once the agent understood them he showed me some very nice properties and did not waste my time showing me properties that only met part of the requirements. Once I decided upon a property to rent the paperwork and move-in process was seamless and efficient.
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Romualdas was my letting ...
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4 Star Review
Romualdas
By : 'E1'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
Mar 10, 2014
People found this helpful1
Romualdas was my letting agent when I looked for a flat to rent. I think he did a great job of it; he showed me 4 properties and after the first one very quickly understood the type of place I'd like. The next 3 flats he showed me were all very nice in their own way, and were the best properties... Read Full Review
Comments (0)Romualdas was my letting agent when I looked for a flat to rent. I think he did a great job of it; he showed me 4 properties and after the first one very quickly understood the type of place I'd like. The next 3 flats he showed me were all very nice in their own way, and were the best properties I'd seen out of all the ones I'd visited with other agents for a similar budget. I put an offer on one and I have now been in my new flat for about 3 weeks and very much enjoying it.
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E1 tenant said about Felicity J Lord
Services : Letting( As a Tenant )Date: 10th Mar 2014
Romualdas was my letting agent when I looked for a flat to rent. I think he did a great job of it; he showed me 4 properties and after the first one very quickly understood the type of place I'd like. The next 3 flats he showed me were all very nice in their own way, and were the best properties I'd seen out of all the ones I'd visited with other agents for a similar budget. I put an offer on one and I have now been in my new flat for about 3 weeks and very much enjoying it.
Overall good experience so far; Romualdas was very friendly but still professional, very prompt in getting back to me, and what I hugely appreciated - not pushy at all during the visits; he let me have a look around and let the quality of the flats do the convincing. Special mention about Indra too who so far has been prompt and helpful in answering my queries. The only reason why I didn't put the highest scoring possible is because of the sizeable holding deposit this agency takes, which is markedly higher than that required by other agencies I have dealt with. Other than that - great work from this agent.
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David has been extremely ...
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5 Star Review
David
By : 'Jane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
Feb 14, 2014
People found this helpful0
David has been extremely professional and consultative throughout our dealings with Felicity J Lord. He keeps my husband and I fully informed on market trends and property values and has a great and positive manner to him. He's our go-to-guy when it comes to property. This agency is simply a... Read Full Review
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Jane said about Felicity J Lord
Services : Letting( As a Owner )Date: 14th Feb 2014
David has been extremely professional and consultative throughout our dealings with Felicity J Lord. He keeps my husband and I fully informed on market trends and property values and has a great and positive manner to him. He's our go-to-guy when it comes to property. This agency is simply a pleasure to deal with and I always receive a warm greeting when I call their office.
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