Felicity J Lord
Wapping, London, E1W
4/5, 22 reviews
77% recommended
73% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
38% lettings fee satisfaction

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“Felicity Lord are cowboys. Their plumber forced me to buy ......”

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Aug 18,2016
Minithumbdown
By: 'Jo'
Aug 18,2016
0 people found
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Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced to purchase never, ever worked. It was also placed too high in the cupboard also making it unsafe and unable to pass a safety test. My tenant lived in the flat with no central heating for a whole year. There was hot water provided for by the emersion heater so he probably just got in fan heaters.

This is just one of a hundred other complaints I have about FJL. They are AWFUL. It's not just that they have poor workmen who swindle you, or that FJL don't do any quality checks or follow up on anything. My main complaint was that they pass you from person to person, have no accountability. They swindle you, don't do their job, don't put in good workmen. Don't oversee that any work is done correctly or done well.

When I first starting letting my flat, I was also told that my electrical box needed replacing. Again, I think this was a scam looking back on it. Their electrician also wired it wrong so electrical items kept tripping for my tenants. I have SOOO many things to write about the poor management FJL offered but there's not enough space to write it all.

Eventually after a year of terrible service, I took them to the Property Ombudsman and won. They found that all my complaints were justified. The only thing they didn't agree with was holding FJL accountable to using poor workmen. Apparently as the workmen had proper certification, FJL could not be held accountable- so basically, they take your huge management fee. Send in a cowboy. Rip you off, don't check that the job was done, yet it's not their fault. I have to now sue the plumber and electrician.

It's all a complete scam so STEER CLEAR of FJL if you have any sense. Individually they all sound so lovely and nice. The company policy is to pass you from person to person so no one is accountable.

If your property has no problems at all, I'm sure they'll take you fee and you'll never know how bad they are in a crisis.

DONT USE THEM. They also go as Spicer Haart/ Haart/ Felicity Lord just to make it hard to track down emails!
What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Attached Filesnbsp;
Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
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By: Jo Print
Aug 22, 2016
Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of pounds on a boiler that didn't need fixing is a joke. How can you charge the huge fee if you're not actually managing my property and checking up on dodgy workmen?
By: Ross
Aug 19, 2016
Hi Jo

We're sorry to hear you received a poor experience with our Wapping Lettings branch. With regards to the third party service that was provided, as this has already gone through the Ombudsman and a conclusion reached, we cannot comment further on this.

We are also very sorry about the experience you received with the staff members in branch, such as the lack of callbacks and being passed between brands. We will review this in an effort to further improve our service.

Please do not hesitate to get in touch if you would like to discuss these issues further.

Regards
Ross

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Latest Reviews

View all Reviews 22
9th Aug 2023
reviewed by 'Michele'
“Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue ......”
31st Jul 2023
reviewed by 'Stefan'
“Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the process....”
14th Oct 2019
reviewed by 'Norma'
“I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. ......”
5th Nov 2017
reviewed by 'ML'
“Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant ......”
11th Jul 2017
reviewed by 'Tracy'
“LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant ......”
24th Feb 2017
reviewed by 'Francesca'
“Very professional and helpful company.James is a very helpful and present agent .Really raccomandet to found the right property ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
Unit 9, New Crane Wharf, New Crane Place
Wapping,London
Greater London
E1W 3TU
02074884886

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 100% £390,000 £390,000
Lettings 88% 38% £990 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 4 8 0 0 0 1 0 0 1
Areas covered
Services offered
  • Sales
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  • Block Management
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“Working with Felicity J Lord has been very disappointing as ......”

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Aug 09,2023
Minithumbdown
By: 'Michele'
Aug 09,2023
0 people found
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Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the ...
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“Very happy with the ongoing service and advic......”

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Jul 31,2023
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Cyrus
By: 'Stefan'
Jul 31,2023
0 people found
this helpful
Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the process....
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“I've used Felicity J Lord to find a property ......”

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Oct 14,2019
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Eduard
By: 'Norma'
Oct 14,2019
0 people found
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I've used Felicity J Lord to find a property in Wapping and my main point of contact is Eduard Diac. Eduard has been amazing to deal with. He has been there for me throughout the whole process: finding the right property, negotiating and keeps giving ...
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By: Eduard Diac
Oct 14, 2019
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Hi Norma, Thank you for your lovely review. Hope to see you soon once you collect the keys to your new property. Kind Regards, Ed ...

“Literally the worst agency AVOID!!! unless you like giving them ......”

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Nov 05,2017
Minithumbdown
By: 'ML'
Nov 05,2017
0 people found
this helpful
Literally the worst agency AVOID!!! unless you like giving them thousands to do nothing. Lied to me and the tenant resulting in a 3 year tenancy terminating after 2 months!!! Would FJL refund the 3 YEARS worth of fees deducted up front?? No. Did they find a new ...
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Comment on agent fees
Completely rob the landlord
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By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience. Thank you, Regards Ross ...

“LANDLORDS BEWARE!!!! I would never use this agency again! from ......”

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Jul 11,2017
Minithumbdown
By: 'Tracy'
Jul 11,2017
1 people found
this helpful
LANDLORDS BEWARE!!!! I would never use this agency again! from start to finish a muddle. They found a Spanish tenant quickly & then rushed through the letting process to the effect that all credit referencing showed n/a; the e-mailed contract (no hard copy for me) ...
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Comment on agent fees
Huge fees for an easy let...Spanish tenant took the apartment from Spain on photographs only hence not even 1 viewing. COMMISSION REFUND PROVING DIFFICULT & 5 MONTHS OVERDUE
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By: Ross
Jul 14, 2017
View all comments (1)
Hi Tracy, We're very sorry to hear this, if you wish to speak to us about your experience further we would welcome your comments for us to look into and resolve for you. Please get in touch with us asap at [email protected]. Thank you, Regards Ross ...

“Very professional and helpful company.James is a very helpful ......”

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Feb 24,2017
Minithumbup
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James
By: 'Francesca'
Feb 24,2017
0 people found
this helpful
Very professional and helpful company. James is a very helpful and present agent . Really raccomandet to found the right property for you!...
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Comment on agent fees
James
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“Felicity Lord are cowboys. Their plumber forced me to buy ......”

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Aug 18,2016
Minithumbdown
By: 'Jo'
Aug 18,2016
0 people found
this helpful
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet ...
read full review
What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Attached Filesnbsp;
Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Jo Print
Aug 22, 2016
View all comments (2)
Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of ...

“I have used the services of FJ Lord for many ......”

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Feb 27,2016
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Tomas
By: 'Shona'
Feb 27,2016
0 people found
this helpful
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, ...
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Comment on agent fees
In line with what I would expect
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By: Ross
Mar 01, 2016
View all comments (1)
Hi Shona, Thanks for your review. We're very pleased to hear about your positive experience with Tom & our Wapping branch. We will pass this feedback on. Regards, Ross ...

“We used Felicity J Lord to find tenants to rent ......”

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Feb 17,2016
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Tomas
By: 'Philip'
Feb 17,2016
0 people found
this helpful
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
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Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
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By: Ross
Feb 24, 2016
View all comments (1)
Hi Philip, Thank you for your review. We're very happy to hear about the service you received from our team in Wapping. I will pass this feedback on. Regards, Ross ...

“Tomas in FJ Lord did a great job and helped ......”

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Aug 06,2015
Minithumbup
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Tomas
By: 'tsunehiro'
Aug 06,2015
0 people found
this helpful
Tomas in FJ Lord did a great job and helped me a lot. He was very polite and professional. I can highly recommend him....
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By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi there Thanks for your review. We are really pleased to hear about your experience with our Wapping branch and Tomas. All the best for the future Melanie Smith Customer Relations Manager ...

“Tomas and the agency were great and helpful with the ......”

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Mar 20,2015
Minithumbup
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Tomas
By: 'Michael'
Mar 20,2015
0 people found
this helpful
Tomas and the agency were great and helpful with the process, flexible and overall it was a pleasure working with them, highly recommend them to everybody!!...
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By: Customer Relations Manager
Apr 14, 2015
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Many thanks for your review Michael! Great to hear about your experience with us. All the best Melanie Smith Customer Relations Manager ...

“Tomas did a great job of eading us and showing ......”

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Mar 08,2015
Minithumbup
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Tomas
By: 'EBM'
Mar 08,2015
0 people found
this helpful
Tomas did a great job of eading us and showing appropriate properties. Unfortunately, FJL did not have adequate listings. I wish we could have done business....
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By: Customer Relations Manager
Mar 13, 2015
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Dear EBM Thank you for your review. We're pleased to hear about the good service you received from Tomas but we are sad to hear that we couldn't take this further for you at this time. All the best for the future and we hope you find the perfect home. Melanie Smith Customer Relations Manager ...

“Its great to be able to write such a positive ......”

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Aug 22,2014
Minithumbup
By: 'Pete'
Aug 22,2014
0 people found
this helpful
Its great to be able to write such a positive review for Anett. I have been a landlord with Felicity J Lord for over 10 years (at this same office) and Anett has provided some of the best service I have received in that time. Anett ...
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By: Customer Relations Manager
Aug 29, 2014
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Hi Pete, Great to hear about your experience with us over the years and we're really pleased to hear that Anett has provided a great service. Thank you for taking the time to write this lovely review! We hope to continue working with you for many years to come. Melanie Smith, Customer Relations Manager. ...

“For 5 years of letting through F J Lord there have ......”

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Aug 08,2014
Minithumbdown
By: 'David'
Aug 08,2014
2 people found
this helpful
For 5 years of letting through F J Lord there have been numerous errors. My tenant has now left and the branch manager failed to inform rent collection he had gone resulting in my tenant wrongly being chased for non-payment of rent. Due to their policy ...
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Comment on agent fees
Fee percentage pretty high but policy of deducting commissions due a year in advance leaves a lot to be desired
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By: Customer Relations Manager
Aug 12, 2014
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Dear David, We're really sorry to hear about this. Please can you email us with the full details (including your property details) so we can look in to this for you: [email protected]. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Romualdas was helpful, affable, well prepared and always going the ......”

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Apr 29,2014
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Romualdas
By: 'Ale'
Apr 29,2014
1 people found
this helpful
Romualdas was helpful, affable, well prepared and always going the extra mile to assist us. A very skilled and personable agent!...
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“I recently had a long term let property come back ......”

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Mar 17,2014
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David
By: 'George'
Mar 17,2014
0 people found
this helpful
I recently had a long term let property come back on the market which we had been "managing" directly. Having had a very positive experience with FJL on another property, we decided to offer FJL the opportunity to take on the long term let. We ...
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“I had very particular requirements and once the agent understood ......”

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Mar 13,2014
Minithumbup
By: 'M.'
Mar 13,2014
0 people found
this helpful
I had very particular requirements and once the agent understood them he showed me some very nice properties and did not waste my time showing me properties that only met part of the requirements. Once I decided upon a property to rent the paperwork and ...
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“Romualdas was my letting agent when I looked for a ......”

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Mar 10,2014
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Romualdas
By: 'E1'
Mar 10,2014
1 people found
this helpful
Romualdas was my letting agent when I looked for a flat to rent. I think he did a great job of it; he showed me 4 properties and after the first one very quickly understood the type of place I'd like. The next 3 flats he showed ...
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“David has been extremely professional and consultative throughout our dealings ......”

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Feb 14,2014
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David
By: 'Jane'
Feb 14,2014
0 people found
this helpful
David has been extremely professional and consultative throughout our dealings with Felicity J Lord. He keeps my husband and I fully informed on market trends and property values and has a great and positive manner to him. He's our go-to-guy when it comes to property. ...
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“I am extremely pleased to write this review for the ......”

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Feb 11,2014
Minithumbup
By: 'BS'
Feb 11,2014
0 people found
this helpful
I am extremely pleased to write this review for the FJ Lord Letting team at Wapping. I have rented properties from them twice now and at both times have been very impressed with the level of service I received from the FJ Lord team. In ...
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“I am extremely happy with the service provided at Felicity ......”

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Feb 08,2014
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David
By: 'Kev'
Feb 08,2014
0 people found
this helpful
I am extremely happy with the service provided at Felicity J Lord in particular the two agents that dealt with my property David and Romualdas. Both were extremely helpful in understanding my needs, getting me the types of tenant I wanted and achieving the rent ...
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“FJL were immediately impressive at initial consultation and have been ......”

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Feb 05,2014
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David
By: 'Jerry'
Feb 05,2014
0 people found
this helpful
FJL were immediately impressive at initial consultation and have been consistently good since then. They are non-pushy but professional and put no pressure on me as a landlord to sign up to anything, in stark contrast to other letting agents. David, Rom and Indra have ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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