Walton Robinson
Newcastle upon Tyne, NE1
3.4/5, 225 reviews
61% recommended
71% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction

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“From the start of our tenancy to the end Walton ......”

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Mar 28,2016
Minithumbdown
By: '19'
Mar 28,2016
3 people found
this helpful
From the start of our tenancy to the end Walton robinson did nothing to justify the huge fee they charged us (6 of us paying around £300 each). When we moved in the house was a mess. They did nothing to rectify this, in fact it was the landlord who travelled up to clean up the mess left by builders. During the tenancy we had several problems with our showers. We reported the issues straight away but we're constantly told that they were awaiting approval from the landlord to commencement repairs. We were sceptical at the time but didn't know what else to do. We ended up going 6 weeks without one shower and a whole week with no functioning shower. We were compensated for this but we were unhappy with the amount offered (£30 each) and we were not happy that the compensation came from the landlord and not from Walton Robinson, with whom we felt the fault lay. At the end of our tenancy it took 3 months for them to submit a delapidations report and only provided evidence a week later at my request. Their evidence for the house needing £300 worth of cleaning was dusty skirting boards and board games left by tenants before us. Walton insisted on acting as mediator between ourselves and our landlord in negotiating how much we paid towards the cleaning and other repairs but would take weeks to pass offers from one side to the other and would only do so once prompted. In the end I was able to speak to the landlord and it became clear why Walton robinson were so keen to keep us from talking! Turns out he was reasonable and we'd both been messed around by Walton so agreed to cut our losses and split the fee. I also discovered that our landlord had only been told that we'd only been without one shower for one week, which explained the low compensation offer. Glad to see the back of them I don't know how they justify their fees when they don't seem to do anything apart from slow down the process and charge you for any action they do take whether you want it or not!
What agent could do to change your mind?
Ridiculously expensive, nowhere else in Newcastle charges anywhere near that
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Comment on agent fees
Ridiculously expensive, nowhere else in Newcastle charges anywhere near that
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By: Anna Smith
Mar 29, 2016
Dear Tenant

We are sorry to hear that you experienced problems during your tenancy in one of our managed properties.

In relation to the administration fees, £190.32 was the amount per person that was paid. The remainder related to the security deposit which was refundable. If we were made aware that the property was not in a suitable condition upon move in we could have arranged for the cleaners who conducted the original clean to revisit. Unfortunately, this was not reported on the inventory when it was returned and there are no records of correspondence to inform us that the property required re-cleaning.

Over the tenancy there were two separate issues with the first and attic floor showers. For the work relating to the lower shower, leaking water had caused the walls and floor to become damp. This had to dry before the work could be completed and while we apologise for the inconvenience caused, the time taken could not be avoided. The attic shower failed due to issues with the internal components. These were ordered and contractors had to await delivery before the repair could be completed. However during both incidents either another one of the showers was in action or a bath was available. Any refunds offered are the decision of the landlord.

Our procedure for the return of the deposit and any proposed deductions follows the tenancy deposit scheme guidelines. Based on the inspection done following your move out and the inventory you filled in at the beginning of the tenancy any work is allocated based on responsibility. Cleaning is a tenant responsibility and the clean required was for considerably more than dust on skirting boards and some left items. However, any amount proposed is open to negotiation if you disagree, which is why a lower fee was deducted. It is at the landlord's discretion that any deductions on the proposal are offered. If an agreement could not have been reached you would have also have had access to he TDS for independent adjudication who protect tenants deposits.

We would be happy to discuss any of these points and if you require any additional information regarding the above, please do not hesitate to contact us.

Kind regards
Walton Robinson

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Latest Reviews

View all Reviews 225
11th Dec 2023
reviewed by 'Stuart'
“Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould ......”
11th Jul 2023
reviewed by 'C'
“It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the ......”
7th Dec 2022
reviewed by 'Emily'
“The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in ......”
7th Dec 2022
reviewed by 'l.mobbs'
“This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, ......”
9th Nov 2022
reviewed by 'Megan'
“how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the ......”
22nd Aug 2021
reviewed by 'Pellumb'
“If I could give them a zero, i would. Non professionals which do not attend to your needs and their ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Walton Robinson
101 Percy Street
Newcastle upon Tyne
Tyne and Wear
NE1 7RY
0191 243 1000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 100% £54,500 £225,600
Lettings 67% 59% £259 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 1 90 76 9 1 4 0 5 9
Areas covered
  • NE1
  • Newcastle City Centre
  • NE2
  • Jesmond
  • NE3
  • NE4
  • NE6
  • NE7
  • NE8
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Rubbish...”

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Dec 11,2023
Minithumbdown
By: 'Stuart'
Dec 11,2023
0 people found
this helpful
Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould in bathroom and ignored Unfit to live in - Deposit paid £400 …… £80 back - ABSOLUTE joke. Please avoid at all costs....
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“Zero stars!! *** BEWARE ***...”

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Jul 11,2023
Minithumbdown
By: 'C'
Jul 11,2023
1 people found
this helpful
It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the house rented was in terrible condition, with broken furniture, and a disgusting mess in the garden. We checked our daughter’s house before the handover ...
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By: Alice Bradley
Nov 13, 2023
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Your reply is not true. This is exactly what hapened to us.Firstly, could only get 4 keys upon tenancy starting. Finally got the other 2 after threatening to withhold 2 lots of rent! Banister broken when we moved in, which was a Health & Safety breech, as was the painting of the sash windows closed! Cleaning fee for the whole house when we & parents cleaned it top to bottom spotlessly. Dust found behind a radiator (OMG) Then charged for a whole house clean. We cross checked your invoice for cl ...

“Horrific experience...”

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Dec 07,2022
Minithumbdown
By: 'Emily'
Dec 07,2022
1 people found
this helpful
The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in stains, rubbish left everywhere including a mop bucket of black water with a layer of mould covering it, broken light fixtures, broken blinds, broken handles, ...
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“Awful Company...”

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Dec 07,2022
Minithumbdown
By: 'l.mobbs'
Dec 07,2022
0 people found
this helpful
This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, broken door handles, broken freezer drawers, a microwave that was completely unusable, mouldy bathrooms and stained desks and chairs. The dishwasher had stuff in it ...
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“We won the deposit dispute....”

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Nov 09,2022
Minithumbdown
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By: 'Megan'
Nov 09,2022
4 people found
this helpful
how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the minute we moved in there was things wrong. 4 lightbulbs didn't work, the kitchen cupboard was broken and the TV was not working. They didn't give ...
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“If I could give them a zero, i would. Non pro......”

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Aug 22,2021
Minithumbdown
By: 'Pellumb'
Aug 22,2021
1 people found
this helpful
If I could give them a zero, i would. Non professionals which do not attend to your needs and their customer service is horrible. To add to all that i was out of town when they had one of their viewings-as i am leaving them ...
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“Worst company EVER! Awful customer service, a......”

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Aug 10,2021
Minithumbdown
By: 'Charlotte'
Aug 10,2021
1 people found
this helpful
Worst company EVER! Awful customer service, anything to get money out of you. Will NEVER use them again. Absolutely pathetic company and will never recommend to anyone. Picture attached is of a hair left in bed frame and they are trying to get cleaners in ...
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“Walton Robinson's standards are frankly disgu......”

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Aug 04,2021
Minithumbdown
By: 'Patricia Pincon'
Aug 04,2021
0 people found
this helpful
Walton Robinson's standards are frankly disgusting. I've more than once encountered tenants complaining of mold infestations, some of which have even left people with respiratory issues. In the context of the Covid-19 pandemic in particular this is unacceptable. Frankly this is appalling....
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“Awful disreputable company....”

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Aug 04,2021
Minithumbdown
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Jade
By: 'Katie'
Aug 04,2021
0 people found
this helpful
Awful disreputable company, very poor and dismissive customer service, mould-ridden properties, refusal to engage with tenants complaints, exacerbating ill-health for tenants due to mould. Have also illegally entered tenants lodgings without giving adequate notice. 0/10 please avoid....
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“Id give 0 if i could...”

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Jul 26,2021
Minithumbdown
By: 'Andre'
Jul 26,2021
3 people found
this helpful
Id give 0 if i could, we was promised wifi and bills included which was what sold us the house and was essential to us being a student. However 2 months after we signed the contract we were told neither wifi or bills would be included. With ...
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“One of the worst run companies ever....”

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Jun 02,2021
Minithumbdown
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Anna
By: 'Raphaella Carmedy'
Jun 02,2021
2 people found
this helpful
One of the worst run companies I have ever encountered. There is an obvious trend in these reviews. It takes weeks if not months to get anything fixed. Our house has been without a dishwasher for a month now, with no indication of when we ...
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“This company is terrible and has no customer ......”

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Mar 22,2021
Minithumbdown
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Amy
By: 'Etta'
Mar 22,2021
2 people found
this helpful
This company is terrible and has no customer services staff are rude and unprofessional on all levels. No one returns calls or emails....
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“From moving in to the very end it was a night......”

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Mar 16,2021
Minithumbdown
By: 'Leah'
Mar 16,2021
2 people found
this helpful
From moving in to the very end it was a nightmare. They have been aware that we were to move in on the 1st of September, the flat was not cleaned, rubbish, food etc was still there 2 weeks after the previous tenants left, black mould ...
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“THIEVES IN SUITS...”

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Oct 20,2020
Minithumbdown
By: 'Harry'
Oct 20,2020
5 people found
this helpful
If only there was an option for 0 stars. Bunch of thieves and criminals in suits. Shown around a house in the summer was told our bathroom will be renovated before moving in. A full year and still a shower that didn't work but were told ...
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“DO NOT USE THIS COMPANY...”

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Oct 17,2020
Minithumbdown
By: 'Melissa'
Oct 17,2020
6 people found
this helpful
The company have managed to delete reviews by making new pages countless times! I used them in second year and they scammed us out of our deposit even going as far to change dates on invoices etc. I swore I would never use them again ...
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“Worst company ever. Dishwasher took 3 months ......”

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Oct 09,2020
Minithumbdown
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Anna
By: 'Eva'
Oct 09,2020
2 people found
this helpful
Worst company ever. Dishwasher took 3 months and many many reports to be fixed. Bathroom out of order for weeks and they just literally lie and say someone will come to fix it tomorrow and no one comes. Expected to share a shower with 8 people and ...
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“Would rather be homeless than rent with these......”

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Oct 05,2020
Minithumbdown
By: 'Olivia'
Oct 05,2020
2 people found
this helpful
Would rather be homeless than rent with these again! If I could have given it 0 stars I absolutely would. The service we received from the agents was terrible for a very minor start. To continue the agents tried to charge us over £1000 upon moving out ...
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By: Amy Gibson
Oct 06, 2020
View all comments (1)
Hi Olivia. I am very sorry to see your poor review for us. Unfortunately, if a property isn't left as found when a tenancy comes to an end, then we do have to act in the landlords best interest and recover any damages. I am pleased to hear that the matter is now close and should you wish to discuss anything further, please do not hesitate to contact me on 0191 231 6071. Amy WR. ...

“If I could give 0 stars I would. We moved out......”

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Sep 08,2020
Minithumbdown
By: 'Katy'
Sep 08,2020
2 people found
this helpful
If I could give 0 stars I would. We moved out of a Walton Robinson property two months ago and are still trying to get our deposit back. Absolutely awful letting agent as they are exhausting to get I to contact with, for two months we ...
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By: Amy Gibson
Sep 12, 2020
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Hi Katy. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further. Many Thanks. Amy. ...

“Awful lettings agency, I feel like one star is generous....”

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Sep 07,2020
Minithumbdown
By: 'Ryan'
Sep 07,2020
2 people found
this helpful
Awful lettings agency, I feel like one star is generous. Almost impossible to contact and even more difficult to get them to take any action when you do. No one accepts responsibility for anything and are so eager to pass any problem on to a ...
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“Absolutely appalling service. A catalogue of ......”

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Sep 04,2020
Minithumbdown
By: 'Melanie'
Sep 04,2020
2 people found
this helpful
Absolutely appalling service. A catalogue of errors from start to finish From having to submit documents on numerous occasions to keys not being available for collection despite having an appointment on the day. Spoken to several members of staff throughout this whole experience and only ...
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By: Amy Gibson
Sep 12, 2020
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Hi Melanie. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further. Many Thanks. Amy. ...

“Awful agency who I will absolutely never use ......”

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Jul 29,2020
Minithumbdown
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Gav
By: 'charlotte'
Jul 29,2020
4 people found
this helpful
Awful agency who I will absolutely never use again. I moved in a few weeks ago and the apartment was absolutely filthy despite WR claiming that it was cleaned ready for us. The apartment supposedly had the living room wall painted before we arrived - ...
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“Would prefer not to leave a star. Walton Robi......”

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Jun 05,2020
Minithumbdown
By: 'Oliver'
Jun 05,2020
4 people found
this helpful
Would prefer not to leave a star. Walton Robinson are the worst agency in Newcastle!! Myself and 5 others have been scammed out of £450 deposit each! They are now refusing to return emails and phone calls from myself or my guarantor since September. During our time ...
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“Worst agency I have ever dealt with...”

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May 22,2020
Minithumbdown
By: 'Mary'
May 22,2020
2 people found
this helpful
I moved into a studio in the Bruce building on 6th March 2020. The rent was £180 a week rent including bills. I took the studio for a short stay of 3 months. When I visited the agency on 2nd March I told them I wanted a fully ...
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“I would give 0 stars if possible. This estate......”

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Apr 20,2020
Minithumbdown
By: 'Anna'
Apr 20,2020
1 people found
this helpful
I would give 0 stars if possible. This estate agents is absolutely disgusting and exploits students in my opinion. Requesting money for ‘communal charges’ during a pandemic right before a rent payment is due and not stating a date it has to be paid by, and ...
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By: Amy Gibson
Apr 28, 2020
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Hi Anna. I am very sorry to hear you have been unhappy with the service provided to you. Please accept my apologies for the automated email you received in relation to late payment fees being charged for utilities, this wouldn't be the case. Despite the current situation we still have a duty to continue as normal with any rents or utility bills that are due. If you have any queries or concerns on how you can reach these payments then please do not hesitate to contact us. Kind Regards Amy ...

“Can’t wait for tenancy to be over...”

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Apr 15,2020
Minithumbdown
By: 'Grace'
Apr 15,2020
1 people found
this helpful
As a student, I find it an absolute madness how one company can add so much stress to a process/experience that is already stressful enough for students. Dishwasher has been broken since we moved in, with it having been reported numerous times. We never ...
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By: AMY Gibson
Apr 15, 2020
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Hi Grace. I am really sorry to see that you have been dissatisfied with the service provided during your tenancy. Unfortunately I am unable to locate the details of your tenancy based on your review and contact details displayed but I would like the opportunity to discuss your concerns. Please can you call me on 0191 231 6071 at a convenient time. Thank you. Amy WR ...

“Very proactive and helpful, especially during......”

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Mar 27,2020
Minithumbup
By: 'Rhys'
Mar 27,2020
0 people found
this helpful
Very proactive and helpful, especially during the stress and uncertainty caused by Covid-19 outbreak, by working from home and persistently pushing for a satisfactory conclusion for all parties involved....
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“Terrible experience...”

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Mar 14,2020
Minithumbdown
By: 'Michela'
Mar 14,2020
1 people found
this helpful
Terrible experience. -It took the staff 2 months to fix a maintenance issue that had been reported as soon as I moved in + stressful correspondence with staff who would promise technician would come and then he never would, -in the ad I responded to, a £100 voucher ...
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By: Walton Robinson
Mar 26, 2020
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Hi Michela, we are sorry to hear you are not happy with the service you have received but are aware you are already in touch with the manager of the property management department over your concerns. If you wish to discuss anything further, please do not hesitate to contact us on 0191 243 1000. Kind regards, Walton Robinson ...

“Shocking. Fail to respond to complaints about......”

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Oct 30,2019
Minithumbdown
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Gabrielle
By: 'Maria'
Oct 30,2019
4 people found
this helpful
Shocking. Fail to respond to complaints about sub standard properties . Tell you that they are going to contact you when you have a maintenance issue and then don’t . As parent guarantor , I am tempted to withhold next month’s rent if this unscrupulous agent ...
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By: Walton Robinson
Jan 09, 2020
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We are very sorry to see you have been unhappy with the service provided. We would like to be able to discuss this matter further and would be grateful if you could please call us on 0191 243 1000. Kind regards, Walton Robinson ...

“Unethical and unscrupulous!...”

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Oct 01,2019
Minithumbdown
By: 'R'
Oct 01,2019
9 people found
this helpful
Zero stars! WARNING! Unethical company retaining unjustified money from young students! Daughter rented student accommodation with 6 other girls, property left clean, perfect condition and in a much better state than when occupancy taken up. Items highlighted at start of tenancy requiring repair/ attention ignored - ...
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By: Walton Robinson
Oct 07, 2019
View all comments (1)
Hi Mr Whitaker, thank you for your feedback. I am sorry to hear you are not happy with the deductions made from your daughter’s damage deposit. Any deductions taken from the damage deposit are to ensure the property is returned to the condition it was in at the commencement of the tenancy according to the inventory report, with reasonable wear and tear taken into account. We request tenants return the inventory report to us at the start of the tenancy with any comments they wish to make about ...

“ZERO stars DISGRACE...”

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Sep 17,2019
Minithumbdown
By: 'Amy'
Sep 17,2019
4 people found
this helpful
ZERO stars Wait from June to September end with still no deposit returned! They won't answer the phone if you go through the letting option on the phone but will for sales so I know where the priority is. No return of call, no reply ...
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By: Sally Bettinson
Sep 18, 2019
View all comments (1)
Hi Amy, We are sorry to see that you have been dissatisfied with our service. Unfortunately if properties are not returned as they were handed over then it can take some time for deposits to be returned to tenants. We have to arrange for works, await invoices and liaise with landlords before we are able to release any amounts. We do apologise if there has been delays in correspondence. The summer is an exceptionally busy time for us. If you would like to discuss this matter further, please c ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact us on [email protected] for a copy of our current complaints procedure.
Last updated at 1:39 PM 18/03/2019 by Sally Bettinson

Awards won by Walton Robinson, Newcastle upon Tyne NE1 7RY



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