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Bow, London, E3
1.7/5, 48 Reviews
17% Recommended
50% letting valuation accuracy
42% letting fee satisfaction
No Description Found
"I used FJL to rent a property ..."
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1 Star Review
Christina
By : 'Unhappy'
Services : Letting(As a Tenant)
Would you recommend ? : No
Jan 28, 2012
People found this helpful10
I used FJL to rent a property in the Bow Road area of London. The agents in the Bow Road were very pushy, but this seems to be the trend for estate agents. Anyway, after agreeing to move into a property we paid the huge fee (far larger than any other estate agent I have used), and we were promised the water damage to the bathroom would be repaired before we moved in. This wasn't the case and the mouldy water amrk was still on the ceiling when we moved in, the flat also smelt heavily of smoke, although FJL assured us it had been professionally cleaned. During our tenancy we had numerous issues with water leaking through the ceiling which we informed FJL about and they told us we had to contact the residents upstairs and sort it out, despite them managing the property. We were also left without gas for 3 weeks whilst we had new hobs fitted to the kitchen, FJL denied that this hold up was there fault. On checkout we were told we had to pay £346 which included new mattresses, kitchen handles and an end of tenancy clean. We refused to pay for the mattresses and handles as these weren't new when we arrived, however ater contacting the landlod, it appears that FJL had charged the landlord for these but never purchased them for the flat, needless to say the landlord was livid. Regarding the end of tenancy clean, the house was cleaned to the same standard as when we arrived (per our contract). The end of tenancy clean was apparently completed by FJL despite there being no spare time between us moving out and the new tenants moving in. I would never use FJL again and would advise others to tread carefully around the Bow Road office
What agent could do to change your mind?
The agent was dishonest to both myself and the landlord throughout the process, trying to charge both myself and the landlord for services and repairs which weren't undertaken. An absolute disgrace.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 42.00% | £1,085 | £1,650 |
Address
Felicity J Lord
644-646 Mile End Road, London, Greater London
E3 4LH
020 8981 3666
Services offered
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- Mortgage Advice
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Felicity J Lord Branches (View All 26)
Disgraceful ...
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1 Star Review
Felicity
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Jan 9, 2025
People found this helpful0
If you want reliable and trustworthy agents, this is NOT the agency for you: - on the scheduled day of the viewing we were called multiple times despite confirming a time. We arrived on time and a viewing had being double booked. We were asked to wait outside in the cold - once we paid a... Read Full Review
Comments (0)
If you want reliable and trustworthy agents, this is NOT the agency for you:
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Sarah Child said about Felicity J Lord
Services : Letting( As a Tenant )Date: 9th Jan 2025
If you want reliable and trustworthy agents, this is NOT the agency for you:
- on the scheduled day of the viewing we were called multiple times despite confirming a time. We arrived on time and a viewing had being double booked. We were asked to wait outside in the cold
- once we paid a holding deposit, the agent did not answer any of our calls or emails. We had multiple issues and would have to call the office line to get any assistance
- the flat was readvertised after we paid a holding deposit and had been accepted.
- we were given the wrong move in date by a month and no one answered our calls / emails for 6 days to give us the correct date.
- the only ask we put down in our offer was to have the flat cleaned, when we got the keys it was dirty throughout
- we've been in the flat for over two weeks and still don't have an itinerary list despite chasing multiple times.
- the house has major maintenance issues (the toilet seat is completely broken) and there are no replies to our log requesting a fix.
If you're a home owner, these agents aren't going to look after your home. If you're a prospective tenant, this agent is completely unreliable.
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Felicity J Lord has been our ...
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5 Star Review
Ellie-Mai
By : 'Apurba'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
Feb 7, 2023
People found this helpful0
Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and has a friendly attitude. She is... Read Full Review
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Apurba said about Felicity J Lord
Services : Letting( As a Tenant )Date: 7th Feb 2023
Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and has a friendly attitude. She is very quick to respond to our queries and issues. Overall, we are very happy with the service and have no hesitation in recommending them.
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Once again Ellie Mai Hannan ...
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5 Star Review
Ellie-Mai
By : 'Francesco'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E3
Jan 11, 2023
People found this helpful0
Once again Ellie Mai Hannan has been extremely efficient and helpful!! Thank you very much for sorting out everything very ... Read Full Review
Comments (0)Once again Ellie Mai Hannan has been extremely efficient and helpful!!
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Francesco Pezzella said about Felicity J Lord
Services : Letting( As a Owner )Date: 11th Jan 2023
Once again Ellie Mai Hannan has been extremely efficient and helpful!!
Thank you very much for sorting out everything very quickly!!
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very sad ...
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1 Star Review
David
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Dec 14, 2022
People found this helpful1
Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. We been waiting for over a... Read Full Review
Comments (0)Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. We been waiting for over a month now to get both external doors fixed as one of them doesn’t lock(!) and can be opened from outside bby anyone and the other gets blocked and often we cannot exit the flat. It’s a matter of our safety, but no one cares. Any other little issues are being completely ignored, no one even bothers with responding to our emails. Whoever you get in contact with – never can help, they just keep passing the queries between each other. David Greensdale – absolutely useless, pretending to be out of the office every time you trying to reach him, even when you can see him sitting at his desk : )
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Maria said about Felicity J Lord
Services : Letting( As a Tenant )Date: 14th Dec 2022
Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. We been waiting for over a month now to get both external doors fixed as one of them doesn’t lock(!) and can be opened from outside bby anyone and the other gets blocked and often we cannot exit the flat. It’s a matter of our safety, but no one cares. Any other little issues are being completely ignored, no one even bothers with responding to our emails. Whoever you get in contact with – never can help, they just keep passing the queries between each other. David Greensdale – absolutely useless, pretending to be out of the office every time you trying to reach him, even when you can see him sitting at his desk : )
Other agents and property managers – not sure what’s their function in the company, as they never can help with anything.
Visits from external agents – not given to our information prior the visit , usually a surprise in the morning, even when we have guests.
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As always excellent service! ...
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5 Star Review
Ellie-Mai
By : 'Francesco'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E3
Nov 17, 2022
People found this helpful0
As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem ... Read Full Review
Comments (0)As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem
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Francesco Pezzella said about Felicity J Lord
Services : Letting( As a Owner )Date: 17th Nov 2022
As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem
Thanks!!
Francesco
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LIARS! ...
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1 Star Review
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Apr 25, 2022
People found this helpful2
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about ... Read Full Review
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Jessica Clad said about Felicity J Lord
Services : Letting( As a Tenant )Date: 25th Apr 2022
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted straight away. After getting miscommunication about the bills, I reduced my offer at the sales agents advice and the landlord accepted the next highest offer. The sales agents do not call you back when it has no benefit to them and the advice they give on properties are incorrect! Very disappointed as I lost out on a wonderful property.
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Avoid Felicity. Unresponsive ...
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1 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Sep 17, 2021
People found this helpful1
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do... Read Full Review
Comments (1)Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do they put pressure on potential tenants to immediately pay a holding deposit to secure a place? Yes they do, but then again this is London and flats sell like hot cakes. The problems, however, start when you decide to move out from one of their places. Up until the point when we agreed on a move-out date everything was fine. My last encounter with them was when I handed them the keys to the property.
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Keith said about Felicity J Lord
Services : Letting( As a Tenant )Date: 17th Sep 2021
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to pay the rent, they are pretty much your standard letting agent. Do they put pressure on potential tenants to immediately pay a holding deposit to secure a place? Yes they do, but then again this is London and flats sell like hot cakes. The problems, however, start when you decide to move out from one of their places. Up until the point when we agreed on a move-out date everything was fine. My last encounter with them was when I handed them the keys to the property.
From then onwards, Felicity, the whole Bow branch basically vanished. They stopped answering any call from my phone (I tried calling them around 37 times in a 2 week period). Ignored any of my emails that I sent them. All I wanted from them was a copy of my check-out report and my deposit monies back, which we know for a London property can be quite substantial. Also let me point out that I left the property probably cleaner and better than when I moved in. Just to confirm this, David Greenslade, one of the senior branch partners at Bow, even recorded a video for the advert of the whole building because he thought it looked beautiful the way that I set the whole place up. His words not mine. So as far as I am aware, there were no issues with the property whatsoever and I have no idea why they didn’t bother replying. I know for a fact they had a new tenant less than 24 hours after I moved out.
So, I decided to take things into my own hands and contact the TDS (Tenancy Deposit Scheme) which is a separate entity set up to deal with disputes. The problem here again was that felicity decided to ignore them as well and so the whole process took me more than 2 months and TDS needed to start legal action against them. Finally just a bit shy of 3 months, I received my deposit back. Not from Felicity but from TDS. Shame on you Felicity for treating your tenants like this.
If you can, and I hope you can for your own sake, avoid Felicity J Lord Bow at all costs.
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By : Felicity J Lord Bow (Lettings)
Sep 22, 2021We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately,...
Finally a letting agency I ...
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5 Star Review
Auguste
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
May 16, 2021
People found this helpful0
The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude! Finally a letting agency I can... Read Full Review
Comments (0)The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude!
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Laura said about Felicity J Lord
Services : Letting( As a Tenant )Date: 16th May 2021
The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude!
Finally a letting agency I can trust!
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Avoid for your own ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E3
Mar 18, 2021
People found this helpful0
Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I called to let them know my experience, I... Read Full Review
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Mark said about Felicity J Lord
Services : Letting( As a Tenant )Date: 18th Mar 2021
Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I called to let them know my experience, I could not get a word in and they simply did not care. Overall would not recommend this company, the bad rating number speaks for itself.
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Lack of communication and ...
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1 Star Review
By : 'Farhad'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E3
Jan 23, 2021
People found this helpful1
Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back. I never got a call back. Later I see the list price has gone up ... Read Full Review
Comments (0)Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back.
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Farhad said about Felicity J Lord
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Jan 2021
Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back.
I never got a call back. Later I see the list price has gone up significantly.
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Felicity J. Lord Bow - ...
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1 Star Review
By : 'Ilya'
Services : Letting( As a Tenant )
Rent PCM : £1420
Would you recommend ? : No
Postcode : E3
Nov 6, 2020
People found this helpful2
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at... Read Full Review
Comments (0)In total:
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Ilya Katassonov said about Felicity J Lord
Services : Letting( As a Tenant )Date: 6th Nov 2020
In total:
- Constantly lie
- No feedback
- Do not answer questions
- Do not call back
- Ignore emails and questions asked
More details:
Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at the end of the lease, it is absolutely disgusting. Perhaps it depends on the individual. At the time of the conclusion of the contract, I worked with Serge Openko, who then quit.
At the end of the lease, David Greenslade was my agent. I do not recommend anyone to deal with him. As with Felicity on Bow.
- They don't care about your requests. As example - I asked for the opportunity to have a cat - the realtor just immediately answered "no". Although, as it turned out, you can get a cat, I found out about this by talking directly with the owners of the house
- When I was about to move out - my agent simply ignored all my messages, which is why they started looking for new tenants with a delay of 2 weeks - and then - because I wrote to the general email of the agency
- The deposit and deduction for the last month was returned to me about 2 months after my departure. And then - only because I began to constantly write and call them and bother everyone I could - an agent, head of agencies, spacehaart managers
And even then - not completely. I paid the full amount of the rent for the last month, having lived in the apartment for 2 weeks. The return that I received for the remaining 2 weeks (in theory) is 3 times less than it should have been
Nobody gave me any explanations - they just ignore all the questions.
- I received the checkout report only a month later, from the moment it was made, and then - only when I started to complain to the management
- They constantly lie that one of them is on vacation, or he is not in the office and he will call back, they constantly lie that they will call back, ignore questions, do not give any information, even if they promise to do something on time - be sure - it will be fu**ed up
In general - instead of making it easier for me to move, they made it difficult
I spent a lot of time and nerves just to get my money back, although it could all be done without problems within one week
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very poor in a dispute with ...
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2 Star Review
By : 'Murray'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : E3
Sep 6, 2020
People found this helpful0
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a break clause in the contract and then paying ... Read Full Review
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Murray aitken said about Felicity J Lord
Services : Letting( As a Tenant )Date: 6th Sep 2020
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a break clause in the contract and then paying for a dishwasher that was 8 years old when we left the property, they did not help to arbitrate and left us to battle it out directly with the landlord. To make it worse they also sent letters to the landlord in the middle of the dispute falsely claiming that we had not paid the rent.
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Terrible! ...
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1 Star Review
By : 'Lana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E3
Sep 12, 2018
People found this helpful2
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told them we were moving out and they needed to show the... Read Full Review
Comments on Agent Fees
BAD
Comments (0)In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told them we were moving out and they needed to show the house they didn't have a copy of the key so we went there we left one of our key because they asked us as a favor so they will make a copy then after the viewing they meant to leave our key in the house but that never happened so during the whole weekend we didn't have one of key also i had to make a copy for them which they never paid to me...
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Lana said about Felicity J Lord
Services : Letting( As a Tenant )Date: 12th Sep 2018
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told them we were moving out and they needed to show the house they didn't have a copy of the key so we went there we left one of our key because they asked us as a favor so they will make a copy then after the viewing they meant to leave our key in the house but that never happened so during the whole weekend we didn't have one of key also i had to make a copy for them which they never paid to me...
They forgot to do the check out once we left the property so we had to wait a month to get our the deposit back which wasn't refunded the full amount and they got a big amount of money for stuff that they never could prove.
Definitely, I don't recommend this agency.
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Really really disappointed. ...
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1 Star Review
By : 'Swapna'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : E15
Feb 27, 2017
People found this helpful0
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains!... Read Full Review
Comments on Agent Fees
Very high for the type of service provided.
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Swapna said about Felicity J Lord
Services : Letting( As a Tenant )Date: 27th Feb 2017
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has stains and some look like blood stains! Yikes!!
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All, Usually in my life i ...
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1 Star Review
Bobby
Hannah
By : 'Bethnal'
Services : Letting( As a Tenant )
Sold price : £820
Would you recommend ? : No
Postcode : E2
Nov 30, 2016
People found this helpful0
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These agents are very good at giving excuses. Oh... Read Full Review
Comments (1)All,
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Bethnal green said about Felicity J Lord
Services : Letting( As a Tenant )Date: 30th Nov 2016
All,
Usually in my life i dont bother writing reviews.
But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house.
These agents are very good at giving excuses. Oh sorry your landlord is in singapore so we cant get you any feedback. Please be advised that using agencies are not advisable in general, but with these ones.
There stealing... on the road. I dont know how such a corrupt agency is allowed to still function as a trading or letting body. The have followed none of the regulations in regards to tenancy.
The reason these guys are getting paid is to protect and support their tenants. None of this is being done.
Living in a world where we have spareroom and right move I owuld advise that most property renters shoudl never. I repeat even if you do, read reviews left by other tenants and you would see this is not made up. These are real genuine people with real genuine neeeds.
and @fjlord please do not reply to my comments with one of your BS generic responses. just so you look good online. We are all fully aware of your inefficiencies.
My question here is why are the lettings regulators allowing you to still operate within the uk?
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By : Ross
Dec 2, 2016Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them...
I tend to be quite savy and ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : E3
Aug 20, 2015
People found this helpful1
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of viewings and eventually found a flat through his help. I... Read Full Review
Comments (0)I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable.
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Mr C Caitlin said about Felicity J Lord
Services : Sales( As a Buyer )Date: 20th Aug 2015
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable.
I then went on a number of viewings and eventually found a flat through his help. I can honestly say of all the agents I dealt with in the East London area he was by far the best. We had a few hiccups on the way but I got to buy the property I wanted.
I would recommend him and the office to anyone looking!
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I tend to be quite savvy and ...
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5 Star Review
By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £450000
Would you recommend ? : Yes
Postcode : E3
Aug 20, 2015
People found this helpful1
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of viewings and eventually found a flat through his help. I ... Read Full Review
Comments (1)I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable.
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Happy Buyer said about Felicity J Lord
Services : Sales( As a Buyer )Date: 20th Aug 2015
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable.
I then went on a number of viewings and eventually found a flat through his help. I can honestly say of all the agents I dealt with in the East London area he was by far the best. We had a few hiccups on the way but I got to buy the property I wanted.
I would recommend him and the office to anyone looking!
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By : Customer Relations Manager
Sep 7, 2015Hi there Thank you for your review, we are pleased to hear about your experience with our Bow branch and the service you received from Immanuel and team. All the best! Melanie...
Visited on a Saturday ...
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1 Star Review
By : 'Disappointed'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £400000
Would you recommend ? : No
Postcode : E3
Jun 3, 2015
People found this helpful1
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In the end I walked out none the... Read Full Review
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Disappointed said about Felicity J Lord
Services : Sales( Prospective Vendor/Buyer )Date: 3rd Jun 2015
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In the end I walked out none the wiser.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Jul 15, 2015Hello I'm really sorry to hear about this. I have passed your comments on but if I can assist any further please don't hesitate to contact me via email at help@fjlord.co.uk Many...
Signed an agreement to lease, ...
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1 Star Review
By : 'Junebaby1'
Services : Letting( As a Tenant )
Rent PCM : £1085
Would you recommend ? : No
Postcode : E3
Feb 11, 2015
People found this helpful2
Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were going to stay in the apartment. Their... Read Full Review
Comments (1)Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were going to stay in the apartment.
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Junebaby1 said about Felicity J Lord
Services : Letting( As a Tenant )Date: 11th Feb 2015
Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were going to stay in the apartment.
Their offer to me, give a refund or show me apartments outside my price range! Didn't even acknowledge the fact that I had to move shortly and made arrangements myself based on the move in date!
Unless you absolutely love the apartment, do yourself a favor and look elsewhere.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Feb 19, 2015Hello We're really sorry to hear about this. Customer service is extremely important to us and I would like the opportunity to look into this for you - please email help@fjlord.co.uk Many...
Totally unprofessional. ...
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1 Star Review
By : 'Shan'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £400000
Would you recommend ? : No
Postcode : E3
Jul 21, 2014
People found this helpful0
Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running late". I wait around for more than half an hour until the next... Read Full Review
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Shan said about Felicity J Lord
Services : Letting( As a Prospective Landlord/Tenant )Date: 21st Jul 2014
Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running late". I wait around for more than half an hour until the next set of customers arrive for their viewing slot with the agent still not in sight. At this point I did not wish wait around further after more than 40 minutes. No apologies from the agency. No one seemed to care. Avoid these people. Total time wasters.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
Jul 29, 2014Dear Shan, We are very sorry to hear about your experience and the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this...
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