One thing that's quite clear is that David Daniels is not a letting agent or property manager in the classic sense, but a glorified credit controller. They require repeated requests before any maintenance will even be considered, the staff are rude, surly, aggressive and utterly dismissive. If you take issue with any element of their service, the stock response is 'move out then'. If you deal with these people, be prepared to have unfathomable charges rack up against your account, often for changes to the rules they didn't bother to inform you about. They even backdate charges in ways that make no sense at all, but no amount of rational reasoning can ever convince them otherwise. No matter how much you may like a property, it doesn't matter; these people will unquestionably ruin your tenancy there. Avoid at all costs.