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Rochdale, OL16
4.3/5, 170 Reviews
85% Recommended
81% sales valuation accuracy
67% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
We opened our doors nearly 40 years ago and have widely been�regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results.
Our local knowledge and expertise is undeniable. Over the years we have challenged tradi
tion to improve the way our industry operates in reposnse to our customers needs.
We are proactive, innovation is at the heart of every area of our business. We are absolutely committed to delivering an exceptional service that exceeds the expectation of our clients. Our customer service questionnaire consistently show that 97% of our customers rated our service as outstanding and would be happy to recommend us to friends and family. A record we are very proud of.
We believe in strong marketing strategies and maximum exposure whilst offering competitive fees. We offer a complete spectrum of services, if its about property - we can help!
Our select brand leads the way�in showcasing�large or�highly individual homes. Properties are often presented with video footage including drone images creating a unique perspective, professional photography, individual�property micro websites and many other unique and high quality marketing tools.
We will work timelessly on your behalf to exceed your expectations of our service and our abilities. These are our principles, they are at the heart of everything we do.
"I called Cowell-Norford last..."
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1 Star Review
By : 'LAUCUR'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : OL15
Dec 14, 2015
People found this helpful6
I called Cowell-Norford last Wednesday to book a viewing of a bungalow in Littleborough. The viewing was booked for the Friday that week at 10:30am. I explained on the telephone that we were travelling up from south Wales especially for viewings (the plan is to relocate in early January 2016). We didn't hear from Cowell-Norford in the interim, so we assumed the viewing was still going ahead. We arrived 10 minutes early for the viewing. At 10:30am no one had shown up, so I called Cowell-Norford. I was told that the person conducting the viewing was on their way, but that they were stuck in traffic and would be there in under 10 minutes. By 11am there was still no sign of Cowell-Norford, so I called them again. I was told that the person who was supposed to be conducting the viewing had "not bothered" to turn up that morning, and that someone else would be sent instead. I was also told that the keys for the bungalow had gone missing, and that the Lettings Manager would be back soon to sort it all out. Forty minutes after our viewing appointment was meant to take place, a lady turned up looking flustered, didn't introduce herself (I had to ask if she was from Cowell-Norford) and said she was on her day off but had been "roped in" at the last minute to do this viewing. She then stood in silence while we showed ourselves around the property, obviously itching to get on with her day off. Against our better judgement we decided to go ahead with the application, as we really liked the property and the location. We drove to their Rochdale office and spoke to the lady on the front desk. She said an email with all of the referencing and fee information would be sent to us that afternoon, so that we could have a chance to look at it/fill it in over the weekend (again, I mentioned that we were on quite a tight schedule and had come from Wales especially). The email never arrived (even after I chased it via email), and they refused to pick up the telephone when I called. I emailed over the weekend asking what was going on with this and expressing how terrible their customer service was, and I received an email this morning saying that they had done their best "under the circumstances" and that I had in fact been kept up to date via telephone on the day of the viewing (?????). This particular property has been advertised on their website and elsewhere since early October 2015 and has already been reduced in price. Cowell-Norford do not seem bothered about letting properties, which surely doesn't benefit either the landlord or the prospective tenant? We have (unsurprisingly) decided not to proceed with the application, as we have zero faith in Cowell-Norford as a company.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 81% | 89% | £46,000 | £260,000 |
| Lettings | 67% | 89% | £375 | £1,100 |
Areas covered
- bamford
- BL0
- BL8
- BL9
- castleton
- littleborough
- M25
- M26
- M45
- milnrow
- newhey
- norden
- OL10
- OL11
- OL15
- OL16
- whitworth
Address
Cowell & Norford
106 Yorkshire Street, Rochdale, Lancashire
OL16 1JY
01706 860444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Cowell & Norford Branches (View All 3)
Exceptional Customer ...
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5 Star Review
Christina
By : 'David'
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : OL11
Aug 7, 2024
People found this helpful0
I am a property professional and work with many agents. Christina and the team have gone above and beyond what I could have hoped for in terms of the levels of customer service and professionalism, it has been outstanding. They are a pleasure to work with and I can't recommend them highly... Read Full Review
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David Edmondson said about Cowell & Norford
Services : Sales( As a Buyer )Date: 7th Aug 2024
I am a property professional and work with many agents. Christina and the team have gone above and beyond what I could have hoped for in terms of the levels of customer service and professionalism, it has been outstanding. They are a pleasure to work with and I can't recommend them highly enough.
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Highly professional, great ...
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5 Star Review
Christina
Dominique
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : OL16
Jul 27, 2024
People found this helpful0
I bought a house recently through Cowell and Norford, the transaction was dealt with by Christina Lancaster and Dominique. Excellent communication and highly professional throughout. Really impressive customer service, I would not hesitate to recommend their services, and would use them for any... Read Full Review
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Sarah Flanagan said about Cowell & Norford
Services : Sales( As a Vendor )Date: 27th Jul 2024
I bought a house recently through Cowell and Norford, the transaction was dealt with by Christina Lancaster and Dominique. Excellent communication and highly professional throughout. Really impressive customer service, I would not hesitate to recommend their services, and would use them for any future property transactions.
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Very friendly and ...
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5 Star Review
Dominique
Christina
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £97000
Would you recommend ? : Yes
Postcode : OL16
Feb 1, 2024
People found this helpful0
Very friendly and professional service kept me outdated with progress all the way... Read Full Review
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Amanda Payne said about Cowell & Norford
Services : Sales( As a Vendor )Date: 1st Feb 2024
Very friendly and professional service kept me outdated with progress all the way through
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Very friendly and ...
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5 Star Review
Christina
Dominique
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £97000
Would you recommend ? : Yes
Postcode : OL16
Feb 1, 2024
People found this helpful0
Very friendly and Professional kept me up date with progress... Read Full Review
Comments (0)Was this helpful?:
Amanda Payne said about Cowell & Norford
Services : Sales( As a Vendor )Date: 1st Feb 2024
Very friendly and Professional kept me up date with progress throughout
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I have recommended potential ...
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5 Star Review
Christina
By : 'Ben'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OL12
Sep 15, 2023
People found this helpful0
I have recommended potential sellers to use C&N. All staff are eager and Christina is especially helpful; this was hugely appreciated when it’s something as nerve wracking as purchasing a house. Thank... Read Full Review
Comments (0)I have recommended potential sellers to use C&N. All staff are eager and Christina is especially helpful; this was hugely appreciated when it’s something as nerve wracking as purchasing a house.
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Ben & Joes Production said about Cowell & Norford
Services : Sales( As a Vendor )Date: 15th Sep 2023
I have recommended potential sellers to use C&N. All staff are eager and Christina is especially helpful; this was hugely appreciated when it’s something as nerve wracking as purchasing a house.
Thank you.
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Requested a viewing for a ...
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1 Star Review
Dominique
By : 'Saf'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OL11
Feb 8, 2021
People found this helpful3
Requested a viewing for a property after emailing them, I was asked several personal questions one being if I had an AIP & how much deposit I was looking to put down, I answered everything, she then started suggesting and moreover pushing me to go with their own brokers despite my self... Read Full Review
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Saf said about Cowell & Norford
Services : Sales( Prospective Vendor/Buyer )Date: 8th Feb 2021
Requested a viewing for a property after emailing them, I was asked several personal questions one being if I had an AIP & how much deposit I was looking to put down, I answered everything, she then started suggesting and moreover pushing me to go with their own brokers despite my self repeatedly telling her we (me & my hubby) were happy with our bank barlcays & halifax. She was using unprofessional / attitudes on the phone & raising her voice, I informed her to put me through to manager, who then backed her up (cocky) both individuals. This experience has led us to avoiding house purchase with this estate agents as I cannot believe how do ppl trust them, and after hearing plenty of other horror stories we will be staying away from this scam / unprofessional company noone what purpose do they use your personal details for.....!!! ***AVOID***
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1 Star Review
By : 'UnhappyBuyer'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £190000
Would you recommend ? : No
Postcode : OL12
Feb 8, 2021
People found this helpful1
Requested a viewing for a property, we were asked if we had an AIP, we did however they continued to push to make us to go with their brokers despite us repeatedly telling them we were happy with our rate. They then sent an unprofessional email demanding our AIP in the email title with no message... Read Full Review
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UnhappyBuyer said about Cowell & Norford
Services : Sales( Prospective Vendor/Buyer )Date: 8th Feb 2021
Requested a viewing for a property, we were asked if we had an AIP, we did however they continued to push to make us to go with their brokers despite us repeatedly telling them we were happy with our rate. They then sent an unprofessional email demanding our AIP in the email title with no message in the subject field except his auto signature. This experience has led us to avoiding houses for sale with this estate agents as off the bat we cannot believe we can trust them, and after hearing plenty of other horror stories we will be staying far away from any properties represented by them.
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I had spoken to harry from ...
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5 Star Review
Harry
By : 'Zehda'
Services : Surveying
Would you recommend ? : Yes
Postcode : OL11
Aug 18, 2020
People found this helpful1
I had spoken to harry from the sales department and ben from the letting department they are a legend to speak to give some good advice on both propertys very reliable and trustworthy hope we have more agents like these 2 keep up the hard work. ... Read Full Review
Comments (0)I had spoken to harry from the sales department and ben from the letting department they are a legend to speak to give some good advice on both propertys very reliable and trustworthy hope we have more agents like these 2 keep up the hard work.
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Zehda Bibi said about Cowell & Norford
Services : Surveying( )Date: 18th Aug 2020
I had spoken to harry from the sales department and ben from the letting department they are a legend to speak to give some good advice on both propertys very reliable and trustworthy hope we have more agents like these 2 keep up the hard work.
Zehda
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Exemplary ...
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5 Star Review
Hayley
Jonny
By : 'Carol'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : OL16
Jul 26, 2020
People found this helpful0
I have recently sold a property through the Milnrow office of Cowell and Norford and have been totally impressed with the professional service provided by Hayley and Jonny. Nothing was too much trouble for them during this difficult Covid19 period. They provided an exemplary service from start to... Read Full Review
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Carol Walker said about Cowell & Norford
Services : Sales( As a Vendor )Date: 26th Jul 2020
I have recently sold a property through the Milnrow office of Cowell and Norford and have been totally impressed with the professional service provided by Hayley and Jonny. Nothing was too much trouble for them during this difficult Covid19 period. They provided an exemplary service from start to finish. They secured a suitable purchaser, a good price for the property and ensured that the whole process was completed in a professional manner. I am pleased to have used their services and would certainly do so again in the future.
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Do not rent property off ...
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1 Star Review
By : 'nicholas'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : No
Postcode : OL12
Feb 20, 2020
People found this helpful2
Do not rent property off these people because if you ever want to move they will tell the other estate agency that you do not pay your rent on time , even though you do . They make you out to be a bad tenant.This is so you can not move out and you have to keep renting off... Read Full Review
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nicholas forth said about Cowell & Norford
Services : Letting( As a Tenant )Date: 20th Feb 2020
Do not rent property off these people because if you ever want to move they will tell the other estate agency that you do not pay your rent on time , even though you do . They make you out to be a bad tenant.This is so you can not move out and you have to keep renting off them.
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5 Star Review
Natalie
By : 'Kimberley'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OL11
Feb 17, 2020
People found this helpful0
Fab excellent service, Natalie has been so helpful throughout couldn't ask for more really. Would definitely recommend to friends and... Read Full Review
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Kimberley McEntee said about Cowell & Norford
Services : Letting( As a Tenant )Date: 17th Feb 2020
Fab excellent service, Natalie has been so helpful throughout couldn't ask for more really. Would definitely recommend to friends and family.
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Absolutely awful and ...
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1 Star Review
By : 'Sami'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : OL16
Feb 12, 2020
People found this helpful2
Absolutely awful and unprofessional. We had an arranged time for a 5:30 valuation. No-one turned up despite confirming at 5pm with them. 6:30pm and noone is here, and no call or email to cancel. Beyond disgusting. If I can't trust you with a valuation, there's no way I'm trusting... Read Full Review
Comments (0)Absolutely awful and unprofessional. We had an arranged time for a 5:30 valuation. No-one turned up despite confirming at 5pm with them. 6:30pm and noone is here, and no call or email to cancel. Beyond disgusting.
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Sami said about Cowell & Norford
Services : Sales( Prospective Vendor/Buyer )Date: 12th Feb 2020
Absolutely awful and unprofessional. We had an arranged time for a 5:30 valuation. No-one turned up despite confirming at 5pm with them. 6:30pm and noone is here, and no call or email to cancel. Beyond disgusting.
If I can't trust you with a valuation, there's no way I'm trusting you with anything else.
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Cowell & Norford was a ...
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5 Star Review
By : 'Vivien'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OL11
Jan 29, 2020
People found this helpful0
Cowell & Norford was a recoomendation to us when selling our house and was very impressed with the prompt responses and such a speedy sale! A well communicated team with a very professional approach. May I also add how happy we are with the financial advice we had throughout, even after the ... Read Full Review
Comments (0)Cowell & Norford was a recoomendation to us when selling our house and was very impressed with the prompt responses and such a speedy sale!
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Vivien Bradshaw said about Cowell & Norford
Services : Sales( As a Vendor )Date: 29th Jan 2020
Cowell & Norford was a recoomendation to us when selling our house and was very impressed with the prompt responses and such a speedy sale!
A well communicated team with a very professional approach.
May I also add how happy we are with the financial advice we had throughout, even after the sale of our house we are very much in contact with working on buying another house. Thank you
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5 Star Review
By : 'Samantha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OL11
Jan 22, 2020
People found this helpful0
I would like to say thankyou to Cowell and norford especially to jenny who was very helpful in completing the process to apply for rental. Very professional and... Read Full Review
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Samantha Jayne Bell said about Cowell & Norford
Services : Letting( As a Tenant )Date: 22nd Jan 2020
I would like to say thankyou to Cowell and norford especially to jenny who was very helpful in completing the process to apply for rental. Very professional and friendly.
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I need a new carpet would ...
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5 Star Review
Natalie
Chris
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : OL14
Oct 14, 2019
People found this helpful0
I need a new carpet would prefare a wooden floor with avin 2 children age 6 and 8 we av bikes n stuff it be better wit a wooden floor as we av no storage wot so ever n would be easier to keep... Read Full Review
Attached Files
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Nicola warren said about Cowell & Norford
Services : Letting( As a Tenant )Date: 14th Oct 2019
I need a new carpet would prefare a wooden floor with avin 2 children age 6 and 8 we av bikes n stuff it be better wit a wooden floor as we av no storage wot so ever n would be easier to keep clean
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Need to speak to somebody ...
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4 Star Review
By : 'Stacie'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : OL16
Sep 15, 2019
People found this helpful0
Need to speak to somebody regarding maintenance. I have been told to request deb. It is regarding a leaking bath and damp / mould in one of the... Read Full Review
Comments (0)Need to speak to somebody regarding maintenance.
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Stacie Evans said about Cowell & Norford
Services : Letting( As a Tenant )Date: 15th Sep 2019
Need to speak to somebody regarding maintenance.
I have been told to request deb.
It is regarding a leaking bath and damp / mould in one of the bedrooms.
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A professional service with ...
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5 Star Review
By : 'Zaffar'
Services : Sales( As a Vendor )
Sold price : £131000
Would you recommend ? : Yes
Postcode : OL11
Aug 13, 2019
People found this helpful0
A professional service with good communication throughout the process. Hiccups resolved in an appropriate manner. There has always been a friendly and helpful team member on the other side of the phone. We are happy with the sale of the property and the efforts made by the team. Thank you,... Read Full Review
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Zaffar Ahmed said about Cowell & Norford
Services : Sales( As a Vendor )Date: 13th Aug 2019
A professional service with good communication throughout the process. Hiccups resolved in an appropriate manner. There has always been a friendly and helpful team member on the other side of the phone. We are happy with the sale of the property and the efforts made by the team. Thank you, certainly recommend their services!
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Brilliant ...
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5 Star Review
Danielle
By : 'Carole'
Services : Sales( As a Buyer )
Sold price : £137500
Would you recommend ? : Yes
Postcode : OL10
May 29, 2019
People found this helpful0
Danielle was friendly, approachable and very responsive and proactive throughout my house purchase. I would recommend Danielle and the rest of the team to anyone buying or selling. Made buying my house really... Read Full Review
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Comments (0)Danielle was friendly, approachable and very responsive and proactive throughout my house purchase.
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Carole said about Cowell & Norford
Services : Sales( As a Buyer )Date: 29th May 2019
Danielle was friendly, approachable and very responsive and proactive throughout my house purchase.
I would recommend Danielle and the rest of the team to anyone buying or selling.
Made buying my house really easy.
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Great ...
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5 Star Review
Ben
By : 'JT'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : OL11
Mar 4, 2019
People found this helpful0
We have dealt with Ben several times and have always found him to be very helpful. His honest advice has been very beneficial in both the purchase and rental of our... Read Full Review
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JT said about Cowell & Norford
Services : Letting( As a Owner )Date: 4th Mar 2019
We have dealt with Ben several times and have always found him to be very helpful. His honest advice has been very beneficial in both the purchase and rental of our properties.
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Great ...
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5 Star Review
By : 'hugohugo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OL16
Feb 21, 2019
People found this helpful0
Had a great experience with an agent called Sam today. He was charming and informative, ensuring the information was delivered quickly yet still provided comprehensive... Read Full Review
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hugohugo said about Cowell & Norford
Services : Letting( As a Tenant )Date: 21st Feb 2019
Had a great experience with an agent called Sam today. He was charming and informative, ensuring the information was delivered quickly yet still provided comprehensive detail.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance please put your complaint in writing to our Sales Manager, Christina Lancaster. We are also a member of the Property Ombudsman Scheme
Last updated at 10/30/2017, 9:00:55 AM by allAgents
