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Wilmslow, SK9
4.4/5, 47 Reviews
85% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
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"Jordan Fishwick couldn't do..."
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3 Star Review
By : 'nottoochuffed'
Services : Letting(As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : SK9
People found this helpful3
Jordan Fishwick couldn't do enough for me when I first rented the property and as this was my first experience of renting I was impressed. We paid more than I intended to rent for a few months but I thought it was worth it. We rented for a few months until our house was ready and then when it was time to leave that was when it all fell apart. Dealing with "the other side" and trying to get your deposit back was a nightmare and has totally put me off anything like this in the future. The initial phone call to ask how the leaving check had gone was met with a curt reply and it went downhill from there with them attempting to charge me for things that 1. didn't exist. 2. were wrong or missing when I moved in. To give you an idea a cobweb at the front door was included in the inventory. IT WAS OUTSIDE!!!! After waiting weeks for any sort of response I telephoned the office and thankfully came across another lady. She was totally different, helpful and friendly. She sorted it and I had most of my deposit back within days. I will be grateful forever that she picked up the phone that afternoon. It's a terrible situation to be in...they have your money and you are backed into a corner and stuck. I began to wonder if I would actually get anything back at all. Frankly it was frightening. The reason I am leaving this report is to warn others not to be as green as I was...check the inventory they send with a fine toothcomb, take more photos if you need, add anything they have missed, check that everything works and then let them know. If you are unhappy with anything at all when you move in then let them know...otherwise it becomes your fault. Basically don't trust them with your money unless you are 100% happy.
What agent could do to change your mind?
There is nothing you can do to help me change my mind about how I feel. I explained at the start that I am ill and should avoid stress. I was quite frankly very frightened and lost a lot of sleep. Thank goodness for the young lady that got my exasperated call that afternoon and understood and helped me. I feel sure that if she had dealt the whole way through it might have been a different story. I'm so glad it's all over.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 60% | £450 | £2,500 |
Address
Jordan Fishwick
36\/38 Alderley Road, Wilmslow, Cheshire
SK9 1JX
01625 536300
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jordan Fishwick Branches (View All 12)
Property rental ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : SK9
People found this helpful3
Property rental nightmare. Though the sales side of the business appears okay, the property management and rental management side is appalling. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to... Read Full Review
Comments (0)
Property rental nightmare.
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Andrew Beaden said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 4th Mar 2024
Property rental nightmare.
Though the sales side of the business appears okay, the property management and rental management side is appalling. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned as they had provided the Landlord with two quotes, which he rejected.
Even the estate agent showing me around said it was dirty.
On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%.
But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord to resolve and as property managers they had no involvement or responsibility to me.
Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up ..
As they obviously had someone else lined up. Overseas people.
A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp.
So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more.
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Great company. Courteous, ...
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5 Star Review
Kat
By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Great company. Courteous, professional and helpful - Big licks to Kat Walker in Lettings for being generally superb at what she... Read Full Review
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Ben said about Jordan Fishwick
Services : Letting( As a Owner )Date: 20th Jul 2021
Great company. Courteous, professional and helpful - Big licks to Kat Walker in Lettings for being generally superb at what she does.
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Our property was on the ...
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5 Star Review
Kat
By : 'Tracey'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Our property was on the rental market with this office and I have to say when Kat Walker in particular managed it for us, everything ran like clockwork. She was very quick to deal with any issues from either us or the tenants and our property has been returned in an immaculate... Read Full Review
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Tracey Gallagher said about Jordan Fishwick
Services : Letting( As a Owner )Date: 30th Jun 2020
Our property was on the rental market with this office and I have to say when Kat Walker in particular managed it for us, everything ran like clockwork. She was very quick to deal with any issues from either us or the tenants and our property has been returned in an immaculate state!
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Excellent agency as they ...
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5 Star Review
Kat
By : 'Manu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Excellent agency as they helped me find a very good home where I stayed with my family for an year. All my home maintenance woes were handled very quickly by them. Special thanks to Kat walker who had been very instrumental in my last days of tenancy and helped me getting the correct amount... Read Full Review
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Manu Bisht said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 10th Sep 2019
Excellent agency as they helped me find a very good home where I stayed with my family for an year. All my home maintenance woes were handled very quickly by them. Special thanks to Kat walker who had been very instrumental in my last days of tenancy and helped me getting the correct amount deposited to my account. Thank you Kat and thank you Jordan Fishwick
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Extremely ...
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5 Star Review
Debbie
By : 'Catherine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
I have been private renting for over 12 years with various estate agents but found the staff at Jordan Fishwick, Wilmslow to be amazing. In particular Debbie Townsend who went above and beyond to accommodate my needs. I would not hesitate to recommend Jordan Fishwick to friends looking for... Read Full Review
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Catherine said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 23rd May 2019
I have been private renting for over 12 years with various estate agents but found the staff at Jordan Fishwick, Wilmslow to be amazing. In particular Debbie Townsend who went above and beyond to accommodate my needs. I would not hesitate to recommend Jordan Fishwick to friends looking for property.
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Good ...
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5 Star Review
By : 'JCBerry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
The team at JF in Wilmslow we're all very professional and worked hard to achieve a positive result for us. They communicated well with us and at all times were helpful and proactive. Hannah in particular worked incredibly hard to keep the sale and purchase on track and was thorough and... Read Full Review
Comments on Agent Fees
The fees were in line with our expectations
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JCBerry said about Jordan Fishwick
Services : Sales( As a Vendor )Date: 2nd Apr 2019
The team at JF in Wilmslow we're all very professional and worked hard to achieve a positive result for us. They communicated well with us and at all times were helpful and proactive. Hannah in particular worked incredibly hard to keep the sale and purchase on track and was thorough and conscientious throughout the whole process.
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Terrible ...
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1 Star Review
By : 'samia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK9
People found this helpful1
Absolutely the worst estate agent - AVOID THEM After a rental transaction went sideways we were told that our admin fees would be refunded (£528) but 6 weeks and after being fobbed off a lot we still haven't had our money back based on some kind of error to do with them having card details... Read Full Review
Comments on Agent Fees
Fees were very high
Comments (0)Absolutely the worst estate agent - AVOID THEM
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samia said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 10th Jan 2019
Absolutely the worst estate agent - AVOID THEM
After a rental transaction went sideways we were told that our admin fees would be refunded (£528) but 6 weeks and after being fobbed off a lot we still haven't had our money back based on some kind of error to do with them having card details that look like they were pulled up out of thin air (not our problem) So I'm £500 out of pocket while they seem to just be avoiding my calls and emails and claiming to be on my side yet not sorting out this issue.
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Very very helpful and ...
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5 Star Review
Debbie
Daniel
By : 'Anil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK92
People found this helpful0
I was searching for a house and it was over a week I had already spent not finding a house. I had lost all my options and was running out of plans, here is when Debbie helped me to find a house real quick. It just happened in a day and I got the keys as well. Without Debbie's help I don't ... Read Full Review
Comments on Agent Fees
Reasonable
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Anil said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 14th Jun 2018
I was searching for a house and it was over a week I had already spent not finding a house. I had lost all my options and was running out of plans, here is when Debbie helped me to find a house real quick. It just happened in a day and I got the keys as well. Without Debbie's help I don't think it was possible for me to get a house. Thank you so much for the help Debbie.
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I have just come across the ...
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1 Star Review
By : 'Still'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SK9
People found this helpful0
I have just come across the review I left 18 months ago and am astonished that I gave it 3 stars. How polite!! They don't deserve one star. Someone only has to mention renting and I tell the story of my disgraceful experience at the hands of Jordan Fishwick. It's a terrible memory and the... Read Full Review
Comments on Agent Fees
No comment other than they charged extra as we had a Dog. Not sure why but you don't argue...you want the house.
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Still smarting said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 20th Feb 2017
I have just come across the review I left 18 months ago and am astonished that I gave it 3 stars. How polite!! They don't deserve one star. Someone only has to mention renting and I tell the story of my disgraceful experience at the hands of Jordan Fishwick. It's a terrible memory and the difficulty I had getting my deposit back sticks with me. Ad does a fact that I didn't mention in my review initially. The electrician visited to do an inspection on the night we moved in. Strange in itself and most inconvenient but not ad bad as his words....good job you're already in or I would have prevented it...due to these live wires in the hall!!! Nothing more to be said really and he did fix them. I should have run at that point!!!
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Stephen made the whole ...
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5 Star Review
Stephen
By : 'JamesBallantyne'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Stephen made the whole experience incredibly easy and maintained a strong level of communication. It was a pleasure working with him and everything was performed and explained to the highest... Read Full Review
Comments on Agent Fees
Good - Normally agency fees are a source of frustration for me but in this case I feel that Stephen's services were worth every penny spent.
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JamesBallantyne said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 10th Feb 2016
Stephen made the whole experience incredibly easy and maintained a strong level of communication. It was a pleasure working with him and everything was performed and explained to the highest quality.
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Jordan Fishwick were very ...
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4 Star Review
Stephen
By : 'Georgina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Jordan Fishwick were very helpful during our moving process. They helped us with everything down to the last detail and Stephen was brilliant. We had a lot of questions that he answered thoroughly and clearly and was available almost all the... Read Full Review
Comments on Agent Fees
The fees seemed too high.
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Georgina said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 29th Jan 2016
Jordan Fishwick were very helpful during our moving process. They helped us with everything down to the last detail and Stephen was brilliant. We had a lot of questions that he answered thoroughly and clearly and was available almost all the time.
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Jordan Fishwick couldn't do ...
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3 Star Review
By : 'nottoochuffed'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SK9
People found this helpful3
Jordan Fishwick couldn't do enough for me when I first rented the property and as this was my first experience of renting I was impressed. We paid more than I intended to rent for a few months but I thought it was worth it. We rented for a few months until our house was ready and then when it was... Read Full Review
What agent could do to change your mind?
There is nothing you can do to help me change my mind about how I feel. I explained at the start that I am ill and should avoid stress. I was quite frankly very frightened and lost a lot of sleep. Thank goodness for the young lady that got my exasperated call that afternoon and understood and helped me. I feel sure that if she had dealt the whole way through it might have been a different story. I'm so glad it's all over.
Comments (0)Jordan Fishwick couldn't do enough for me when I first rented the property and as this was my first experience of renting I was impressed. We paid more than I intended to rent for a few months but I thought it was worth it. We rented for a few months until our house was ready and then when it was time to leave that was when it all fell apart.
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nottoochuffed said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 30th Nov 2015
Jordan Fishwick couldn't do enough for me when I first rented the property and as this was my first experience of renting I was impressed. We paid more than I intended to rent for a few months but I thought it was worth it. We rented for a few months until our house was ready and then when it was time to leave that was when it all fell apart.
Dealing with "the other side" and trying to get your deposit back was a nightmare and has totally put me off anything like this in the future. The initial phone call to ask how the leaving check had gone was met with a curt reply and it went downhill from there with them attempting to charge me for things that 1. didn't exist. 2. were wrong or missing when I moved in. To give you an idea a cobweb at the front door was included in the inventory. IT WAS OUTSIDE!!!!
After waiting weeks for any sort of response I telephoned the office and thankfully came across another lady. She was totally different, helpful and friendly. She sorted it and I had most of my deposit back within days. I will be grateful forever that she picked up the phone that afternoon.
It's a terrible situation to be in...they have your money and you are backed into a corner and stuck. I began to wonder if I would actually get anything back at all. Frankly it was frightening.
The reason I am leaving this report is to warn others not to be as green as I was...check the inventory they send with a fine toothcomb, take more photos if you need, add anything they have missed, check that everything works and then let them know. If you are unhappy with anything at all when you move in then let them know...otherwise it becomes your fault.
Basically don't trust them with your money unless you are 100% happy.
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How refreshing to deal with a ...
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5 Star Review
Kirsty
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
How refreshing to deal with a friendly and enthusiastic lettings agent who has actually been to the property and could answer all of our questions during the viewing. Having someone who obviously knows a property well and puts it across in such a positive manner reassured us as prospective... Read Full Review
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Simon Baxter said about Jordan Fishwick
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Nov 2013
How refreshing to deal with a friendly and enthusiastic lettings agent who has actually been to the property and could answer all of our questions during the viewing. Having someone who obviously knows a property well and puts it across in such a positive manner reassured us as prospective tennants. Owners of properties they look after should be rather smug with how they are being looked after. Neighbouring lettings agencies take note how it should be done!
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Hi The efficiency of Kirsty ...
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2 Star Review
Kirsty
Debbie
By : 'Yvonne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK9
People found this helpful3
Hi The efficiency of Kirsty was excellent and she was very prompt in answering my emails prior to me moving in. However , the property was unclean, dirty walls, dirty bed mattress, filthy oven, microwave and the dishwasher had dishes in it, which looked like they had been there for years. I did... Read Full Review
What agent could do to change your mind?
Please see above.
Comments (0)Hi
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Yvonne Rennison said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 9th Nov 2013
Hi
The efficiency of Kirsty was excellent and she was very prompt in answering my emails prior to me moving in.
However , the property was unclean, dirty walls, dirty bed mattress, filthy oven, microwave and the dishwasher had dishes in it, which looked like they had been there for years. I did not have a postbox key until Charlotte (Hale office) dealt with my case. It was 7 days after taking on the lease that I got a postbox key. The flat alarm was inoperative also.
I am very disappointed in the standard of the flat and the agency should check if it is fit to let (i.e look in cupboards, open up the oven, check alarms etc) I have spent a lot time trying to get things rectified. Re the cleanliness I have hired a cleaner to give the property a proper clean. As I will be buying a property in the next 6 months , I will be not be using the services of Jordan Fishwick
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Debbie and Kirsty were ...
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5 Star Review
Debbie
Kirsty
By : 'Michael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Debbie and Kirsty were helpful from the start, efficient and always made sure I understood what was going on. They have procedures quite rightly but I always knew what they were doing and why. Good selection of properties and tailored viewings to my needs. Excellent... Read Full Review
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Michael said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 9th Oct 2013
Debbie and Kirsty were helpful from the start, efficient and always made sure I understood what was going on. They have procedures quite rightly but I always knew what they were doing and why. Good selection of properties and tailored viewings to my needs. Excellent service.
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Rob Wight was very ...
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5 Star Review
Rob
By : 'Jane'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my... Read Full Review
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Jane Macdonald said about Jordan Fishwick
Services : Sales( As a Vendor )Date: 7th Oct 2013
Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my purchaser and both sets of solicitors. The last few week's were rather tense with one legal hold- up after another and he was calm, knowledgeable, reassuring and thoroughly professional throughout. I found the whole JF team, including Part time Saturday staff approachable, keen ands 'genned up'. I had every confidence that whatever arose Rob and the team would deal with it. I have warmly recommended them to family and friends.
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Rob Wight was very ...
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5 Star Review
Rob
By : 'Jane'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my... Read Full Review
Comments (0)Was this helpful?:
Jane Macdonald said about Jordan Fishwick
Services : Sales( As a Vendor )Date: 7th Oct 2013
Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my purchaser and both sets of solicitors. The last few week's were rather tense with one legal hold- up after another and he was calm, knowledgeable, reassuring and thoroughly professional throughout. I found the whole JF team, including Part time Saturday staff approachable, keen ands 'genned up'. I had every confidence that whatever arose Rob and the team would deal with it. I have warmly recommended them to family and friends.
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Thank you to Debbie and ...
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5 Star Review
Debbie
Kirsty
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Thank you to Debbie and Kirsty at Jordan Fishwick Wilmslow. My first attempt at renting and I was very daunted, however the girls at Jordan Fishwick came to the rescue. They advised on a few ideal properties within my budget and guided me through the whole rental process, step by step. They were... Read Full Review
Comments (0)Thank you to Debbie and Kirsty at Jordan Fishwick Wilmslow.
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Ian Maclean said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 4th Oct 2013
Thank you to Debbie and Kirsty at Jordan Fishwick Wilmslow.
My first attempt at renting and I was very daunted, however the girls at Jordan Fishwick came to the rescue. They advised on a few ideal properties within my budget and guided me through the whole rental process, step by step. They were extremely professional, confidential and knowledgeable.
This set my mind at rest and I am now pleased to say that I am happily renting a nice, centrally located mews house and I am thrilled. I could not have done this without their expert guidance and local property knowledge, thank you again.
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I found Jordan Fishwicks to ...
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5 Star Review
Debbie
By : 'K'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
I found Jordan Fishwicks to be very helpful in assisting my house search. They were easily contactable and dealt with any issues as quickly as possible. The house search was made very easy, and the reference checks were carried out extremely quickly, assisting with my short... Read Full Review
Comments (0)I found Jordan Fishwicks to be very helpful in assisting my house search. They were easily contactable and dealt with any issues as quickly as possible.
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K said about Jordan Fishwick
Services : Letting( As a Tenant )Date: 10th Sep 2013
I found Jordan Fishwicks to be very helpful in assisting my house search. They were easily contactable and dealt with any issues as quickly as possible.
The house search was made very easy, and the reference checks were carried out extremely quickly, assisting with my short deadlines.
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Excellent service. Debbie is ...
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5 Star Review
Debbie
By : 'DM'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SK9
People found this helpful0
Excellent service. Debbie is very pro active , accommodating and honest. Property is always let relatively quickly and ensures the process is as smooth as... Read Full Review
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DM said about Jordan Fishwick
Services : Letting( As a Owner )Date: 5th Sep 2013
Excellent service. Debbie is very pro active , accommodating and honest. Property is always let relatively quickly and ensures the process is as smooth as possible.
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