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2-move
4.3/5, 28 Reviews
81% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
2-move is an enthusiastic and energetic property service company, catering for ALL areas of the property industry. With over 40 years combined experience in the independent side of the industry, it's unlikely there's anything we can't help you with or any problem we can't overcome.
"the worst experience i have..."
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1 Star Review
By : 'ash'
Services : Letting(I am a Tenant)
Rent PCM : £660
Would you recommend ? : No
Postcode : ME7
18 Oct 2015
People found this helpful1
the worst experience i have had as a tenant ever. AVOID them like the plague and save yourself money and trouble. i am living ina flat with horrendous problems of damp and mold leaving me and my little girl ill. i am currently on an inhaler to treat the respiratory problems i have developed living in this hell hole that they have provided. we first reported the damp problems on the 23rd of august 2015. they ignored me despite daily phone calls and emails. finally once i send them a copy of the doctors note that it was mold inhalation causing my respiratory problems they sent a surveyor from a damp proofing company on the 17th of september. and then began the endless chase for the report. the report was sent out to them the véry next day and one lady at the office confirmed that she received it. the next day i spoke to the property manager emma who said they never received the report and probably it went to the landlord. obviously she was lying. finally she told me it had gone to the wrong branch. again numerous phone calls and mails later they said they were sending another contractor to check the property. he came in on the 10th of october. he showed me the report from kenwood damp proofing which said it is rising mold and it needs to be replastered and lots of work carried out before the property could be considered fit to live in. but this new contractor (the devils advocate) said it is not rising damp but ventilation problem and a dehumidifier would solve everything. he said nothing about any repairs. that evening he comes in with an industrial grÄÂe dehumidifier that is almost 3ft high and 4ft wide and makes the loudest possible noise and asks us to leave it switched on in the room. i cant believe they would even consider this fit for household use. one week gone by with the machine left switched on and our electricity bill sky rocketing and we are asked to carry this into our living room. are these people brain dead? we have a two yeard old running around our house and how do they expect us to leave this in the living room. its been 3 months since we reported the damp and nothing has been done although it has escalated into a health and safety issue now. when we came to view the flat they didnt ahow us the garden saying they dont have keys. when we went to sign our contract ,it was only after all the paperwork was done and they robbed us off our money lisa allen told us with a sly grin that the garden fence is broken and it would be repaired in two weeks. when we moved in the garden fence was broken,the bathroom sink was blocked and shower cjrtain rail broken. we started ringing them about it from march and phoning and emailing every single day finally in july they fixed the sink and shower curtain. 4 months for something so basic. the fence was repaired in august. then we had problems with the communal door lock. the door remained open for couple of months because if we shut it the door would be jammed and we were all trapped in. there have been instances of me being locked in this building and missing important appointments. it took them two months to repair the lock. we are still waiting to find out what will be done about the damp and mold. i dont expect anything to be done. 2 move is the WORST letting agents i have dealth with in all my yeras of being. absolutely disgusting. just a bunch of greedy people who lie through their teeth to make money. oh and also the damp problem was an ongling one in tjis flat .the contractor told us there were issues earlier and obviously they didnt do proper repairs just an eye wash to trap innocent people like us. yet they rent thtis flat out knowing full well that we have a young child. i feel cheated and betrayed. i will be reporting them to concerned authorities and also make sure tjat none of my friends or family wi,, ever have to go through the ordeal of dealing with them. AVOID AT ALL COSTS unless you want to lose your money health and time do not deal with them.
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Latest Reviews
Andrew Stockley-Green
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 88% | £300,000 | £300,000 |
| Lettings | 67% | 88% | £660 | £1,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 1 | 7 | 4 | 3 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- Chatham
- DA1
- DA11
- DA12
- DA13
- DA2
- Dartford
- Gillingham
- Gravesend
- Gravesham
- ME1
- ME2
- ME3
- ME4
- ME5
- ME6
- ME7
- Medway
- Northfleet
- Rochester
- Strood
Address
2-move
24 Stuart Road, Gravesend, Kent
DA11 0BZ
01474364036
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
By : 'Andrew'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : No
3 Jul 2025
People found this helpful0
I could not recommend Chris enough I could give more then 5* I would he showed empathy, and listened to our struggle and found us our dream ... Read Full Review
Attached Files
Brilliant lettings team at ...
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5 Star Review
By : 'Keeley'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : ME7
27 Apr 2023
People found this helpful0
I am so grateful for Chris at 2-move for his efforts in helping me move into my new family home. He really does put so much passion and care into his work understanding my situation and need to move from a personal level and not just a business point of view. I cannot fault the agency and all ... Read Full Review
After renting a place from 2 ...
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5 Star Review
By : 'Silviu'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ME4
31 Jan 2022
People found this helpful0
After renting a place from 2 move the landlord decide to sell the proprety and we decide to buy it. From A to B Chris done everything for us . Nice friendly person , honest and word worthy things hard to find these days. I cannot recomend him enough. Thank you , ... Read Full Review
Outstanding ...
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5 Star Review
By : 'Edi'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ME2
4 Jan 2022
People found this helpful0
I have bought a property via 2-Move Estate Agent. From the first viewing to the end of the process, Chris was extremely helpful, approachable and very professional. His knowledge and dedication was amazing and I cannot thank him enough for all his help. I would highly recommend Chris and his team ... Read Full Review
Incredible ...
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5 Star Review
By : 'Richard'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Sold price : £300000
Would you recommend ? : Yes
Postcode : DA11
8 Apr 2021
People found this helpful0
I recently sold my house with 2-Move, and have been incredibly delighted with the level of service I received. Both Chris and Alison have been fantastic. Throughout the sale I received great communication, honest advice, and they gained my trust (something I don't give out that easily). ... Read Full Review
Fantastic ...
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5 Star Review
By : 'Steph'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME2
26 May 2019
People found this helpful0
Alison has been absolutely lovely, any small issue I have she's been on top of immediately. I'm very lucky to have someone who looks after tenants the way she ... Read Full Review
Excellent ...
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5 Star Review
By : 'Ben'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA11
6 Apr 2019
People found this helpful1
Alison and Matt, are the only reason why I'm giving 2-Move 5 stars. I have so far received excellent service throughout and would have no hesitation in recommending to friends family and business ... Read Full Review
Comments on Agent Fees
Good
Customer ...
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5 Star Review
By : 'Kirsty'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME3
30 Nov 2018
People found this helpful1
Firstly, I would like to thank 2 move as I have received first class service from the time of viewing the website, to the time viewing the property, to the time signing the contract. Alison Salter has made our experience of letting very easy and stressfree to say the least, I personally would ... Read Full Review
Comments on Agent Fees
Good , Absolutely no trouble at all
No problems ...
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5 Star Review
By : 'Trevor'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DA12
27 Nov 2018
People found this helpful1
From start to finish a hassle free process, and the 2-move on-line account I was given was clear and easy to ... Read Full Review
Comments on Agent Fees
Not bad at-all
Excellent ...
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5 Star Review
By : 'Vinil'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DA
21 Nov 2018
People found this helpful1
Managed the expectations and acted pro-actively. Took interest in understanding client's frustration and advised accordingly. Realistically challenged and suggested what is ... Read Full Review
Comments on Agent Fees
Good
Refreshingly ...
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5 Star Review
By : 'Frank'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DA12
8 Nov 2018
People found this helpful0
I have let my property through 2-Move for a number of years and my experience with the property managers has been varied. However, since Alison came long I can safely say that the service I have received has been excellent. She manages my property as if it were her own and I can give no better ... Read Full Review
Comments on Agent Fees
Extremely competitive
OUTSTANDING ...
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5 Star Review
By : 'Gillcrest'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : ME5
1 Nov 2018
People found this helpful0
Having used 2-Move now for quite a few years, we having nothing but praise for both the company and Alison personally who goes above and beyond to assist us with our lettings. Nothing is too much ... Read Full Review
Comments on Agent Fees
Positive
Electrician ...
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5 Star Review
By : 'Kate'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME1
25 Oct 2018
People found this helpful1
Yesterday a faulty appliance tripped the electric in my flat. After going through the usual investigation with the MK and RCD circuits on the main fuse box I was unable to fix the issue. Alison managed to get an electrician out for me immediately while I was at work and skolve the problem before I ... Read Full Review
Comments on Agent Fees
No fee- very good
excellent ...
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5 Star Review
By : 'mr'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : BR5
20 Oct 2018
People found this helpful0
I am very pleased with the support and help i received from matt he replyed to all my questions very quickly and did a fantastic job in making sure i was completing my form ... Read Full Review
Comments on Agent Fees
very good
More than pleased with ...
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4 Star Review
By : 'Alison'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA12
19 Oct 2018
People found this helpful0
Alison Salter is the most helpful agent I have had the pleasure to deal with. She's friendly, very informative as she knows her position inside out. She inspires confidence in what can be a daunting experience as a Landlord. In fact the whole team at 2Move Gravesend have been easy to ... Read Full Review
Comments on Agent Fees
The fees are comparable with other agents.
Amazing Estate ...
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5 Star Review
By : 'Dean'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA11
18 Oct 2018
People found this helpful0
Alison was a pleasure to deal with she has great communication skills I can not recommend enough. I would like to thank you for your ... Read Full Review
Comments on Agent Fees
Very competitive on price
Excllent customer service, ...
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5 Star Review
By : 'Peyton'
Branch : Gravesend, 24 Stuart Road
Services : Letting (Property Management)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA12
18 Oct 2018
People found this helpful0
Having liaised with Alison for the past year, she is helpful and informative throughout the whole lettings process. I would recommend Alison and 2move for all lettings and sales in the ... Read Full Review
Comments on Agent Fees
Very competitive
Selling - a learning ...
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5 Star Review
By : 'Huesp'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DA12
10 Oct 2018
People found this helpful0
All the staff at 2Move were very helpful. Chris and Alison were professional, reassuring and very supportive throughout the whole ... Read Full Review
Comments on Agent Fees
Fair
House Sale - ...
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5 Star Review
By : 'Chantry'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ME37
9 Oct 2018
People found this helpful1
I fell ill and ended up in Intensive care at hospital - hence I needed someone to handle the sale of my cottage completely including all accompanied viewings etc.( I had to live with my son 35 miles away) After some false starts with (mess about customers) - 2move sold my property for me at a ... Read Full Review
Comments on Agent Fees
Fair
New ...
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5 Star Review
By : 'Lesley'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : DA
8 Oct 2018
People found this helpful0
The process was very efficient with very little involvement from us. A new tenant was found very quickly & we were kept informed on a regular ... Read Full Review
Comments on Agent Fees
Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
2-move prides itself on the level of its customer service, however we accept that, occasionally, things can go wrong and that you may feel the need to complain. Please see our complaints procedure below which has been prepared to ensure that our procedures are transparent and easy to follow and in line with all current legislation. Information for Customers We are members of The Property Ombudsman (TPO) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level without the need for further escalation. Stage One – Individual (Handling) Member of Staff All complaints should, in the first instance, be directed to the “handling” staff member at the Branch that you have been dealing with. Complaints made in writing will be acknowledged within 3 working days. They will endeavour to resolve your complaint immediately, and no later than within 10 working days of the first notification. Stage Two – Branch Manager If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Branch Manager responsible for the Branch in question. You must write to them within one month of receiving the initial handling staff member’s response. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days. Stage Three – Managing Director If you remain dissatisfied, you may address your concerns in writing to our Managing Director, Mr C Gilbert, within one month of the response from the relevant Branch Manager. The relevant office you are dealing with can provide you with Mr Gilbert’s contact details. Your letter will be acknowledged within 3 working days of receipt and you will be provided with a “final viewpoint” written response on behalf of the Company within 15 working days of receipt of your letter. Stage Four - The Property Ombudsman After you have received a response from the Managing Director, you may approach The Property Ombudsman if you are not satisfied with the response given. Details of how to do this will be contained within the final viewpoint letter, namely; “Information in this regard can be found within The Property Ombudsman Consumer Guide or online at www.tpos.co.uk Please note that you must do so within twelve months of the date of the final viewpoint letter received. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed”. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP 01722 333 306 www.tpos.co.uk
Last updated at 7/4/2025, 2:36:56 PM by allAgents
