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2-move
4.3/5, 28 Reviews
81% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
2-move is an enthusiastic and energetic property service company, catering for ALL areas of the property industry. With over 40 years combined experience in the independent side of the industry, it's unlikely there's anything we can't help you with or any problem we can't overcome.
"Saw a property I wanted to..."
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1 Star Review
By : 'MR'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : ME2
23 Sept 2015
People found this helpful0
Saw a property I wanted to buy and viewed with them. At this point they seemed professional and courteous. Viewed with the owner and exchanged numbers as she said she wanted me to have it. Made an offer at expecting price which was a fair price. Was advised I needed to go through their broker as it is faster. Their broker was unable to facilitate so spoke with another broker and Natwest who both said they could. AS soon as I sent an email to their agents stating I am sorry I can not use their broker my calls were pretty much ignored. The agreement in principal I sent was (in the words of the agent) "misplaced" in her emails. Then claimed it wasn't an AIP. Then I was going for a full agreement and received an email the day before from the broker suggesting I didnt go through with the full agreement. I said how would the owner know I could get the property? Had several texts from the owner telling me that she wanted me to have it and was waiting for my full agreement. A meeting was being held to discuss the offers on the same day that I had my meeting with Natwest for a full agreement. I then receive a phone call which I put on speaker phone as I was sitting with a Natwest advisor. It was their director telling me that my application was in the runnings but not one of the first because their were people higher up the chain financially and they would push the owner towards them. He kept speaking over me as I repeated that I was having a full agreement done now. Eventually he listened and said Im advising you not to pay anything. The owner themselves questioned whether they had an issue against me having the house. I later discovered that my offer was not even discussed at the meeting with the owner. I have never in all my days experienced anything so badly dealt with in my life and would never recommend them to anyone.
What agent could do to change your mind?
Kept to moral obligation to cater for all offers fairly Not ignored my calls when I was not using their broker
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Latest Reviews
Andrew Stockley-Green
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 88% | £300,000 | £300,000 |
| Lettings | 67% | 88% | £660 | £1,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 1 | 7 | 4 | 3 | 0 | 2 | 0 | 1 | 1 |
Areas covered
- Chatham
- DA1
- DA11
- DA12
- DA13
- DA2
- Dartford
- Gillingham
- Gravesend
- Gravesham
- ME1
- ME2
- ME3
- ME4
- ME5
- ME6
- ME7
- Medway
- Northfleet
- Rochester
- Strood
Address
2-move
24 Stuart Road, Gravesend, Kent
DA11 0BZ
01474364036
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- 09:00 - 18:00
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- Zoopla
Social Media
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Rankings
Latest Properties
No Property Found
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Dreams can come ...
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5 Star Review
By : 'Andrew'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : No
3 Jul 2025
People found this helpful0
I could not recommend Chris enough I could give more then 5* I would he showed empathy, and listened to our struggle and found us our dream ... Read Full Review
Attached Files
Brilliant lettings team at ...
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5 Star Review
By : 'Keeley'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : ME7
27 Apr 2023
People found this helpful0
I am so grateful for Chris at 2-move for his efforts in helping me move into my new family home. He really does put so much passion and care into his work understanding my situation and need to move from a personal level and not just a business point of view. I cannot fault the agency and all ... Read Full Review
After renting a place from 2 ...
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5 Star Review
By : 'Silviu'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ME4
31 Jan 2022
People found this helpful0
After renting a place from 2 move the landlord decide to sell the proprety and we decide to buy it. From A to B Chris done everything for us . Nice friendly person , honest and word worthy things hard to find these days. I cannot recomend him enough. Thank you , ... Read Full Review
Outstanding ...
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5 Star Review
By : 'Edi'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ME2
4 Jan 2022
People found this helpful0
I have bought a property via 2-Move Estate Agent. From the first viewing to the end of the process, Chris was extremely helpful, approachable and very professional. His knowledge and dedication was amazing and I cannot thank him enough for all his help. I would highly recommend Chris and his team ... Read Full Review
Incredible ...
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5 Star Review
By : 'Richard'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Sold price : £300000
Would you recommend ? : Yes
Postcode : DA11
8 Apr 2021
People found this helpful0
I recently sold my house with 2-Move, and have been incredibly delighted with the level of service I received. Both Chris and Alison have been fantastic. Throughout the sale I received great communication, honest advice, and they gained my trust (something I don't give out that easily). ... Read Full Review
Fantastic ...
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5 Star Review
By : 'Steph'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME2
26 May 2019
People found this helpful0
Alison has been absolutely lovely, any small issue I have she's been on top of immediately. I'm very lucky to have someone who looks after tenants the way she ... Read Full Review
Excellent ...
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5 Star Review
By : 'Ben'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA11
6 Apr 2019
People found this helpful1
Alison and Matt, are the only reason why I'm giving 2-Move 5 stars. I have so far received excellent service throughout and would have no hesitation in recommending to friends family and business ... Read Full Review
Comments on Agent Fees
Good
Customer ...
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5 Star Review
By : 'Kirsty'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME3
30 Nov 2018
People found this helpful1
Firstly, I would like to thank 2 move as I have received first class service from the time of viewing the website, to the time viewing the property, to the time signing the contract. Alison Salter has made our experience of letting very easy and stressfree to say the least, I personally would ... Read Full Review
Comments on Agent Fees
Good , Absolutely no trouble at all
No problems ...
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5 Star Review
By : 'Trevor'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DA12
27 Nov 2018
People found this helpful1
From start to finish a hassle free process, and the 2-move on-line account I was given was clear and easy to ... Read Full Review
Comments on Agent Fees
Not bad at-all
Excellent ...
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5 Star Review
By : 'Vinil'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : DA
21 Nov 2018
People found this helpful1
Managed the expectations and acted pro-actively. Took interest in understanding client's frustration and advised accordingly. Realistically challenged and suggested what is ... Read Full Review
Comments on Agent Fees
Good
Refreshingly ...
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5 Star Review
By : 'Frank'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DA12
8 Nov 2018
People found this helpful0
I have let my property through 2-Move for a number of years and my experience with the property managers has been varied. However, since Alison came long I can safely say that the service I have received has been excellent. She manages my property as if it were her own and I can give no better ... Read Full Review
Comments on Agent Fees
Extremely competitive
OUTSTANDING ...
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5 Star Review
By : 'Gillcrest'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : ME5
1 Nov 2018
People found this helpful0
Having used 2-Move now for quite a few years, we having nothing but praise for both the company and Alison personally who goes above and beyond to assist us with our lettings. Nothing is too much ... Read Full Review
Comments on Agent Fees
Positive
Electrician ...
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5 Star Review
By : 'Kate'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : ME1
25 Oct 2018
People found this helpful1
Yesterday a faulty appliance tripped the electric in my flat. After going through the usual investigation with the MK and RCD circuits on the main fuse box I was unable to fix the issue. Alison managed to get an electrician out for me immediately while I was at work and skolve the problem before I ... Read Full Review
Comments on Agent Fees
No fee- very good
excellent ...
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5 Star Review
By : 'mr'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : BR5
20 Oct 2018
People found this helpful0
I am very pleased with the support and help i received from matt he replyed to all my questions very quickly and did a fantastic job in making sure i was completing my form ... Read Full Review
Comments on Agent Fees
very good
More than pleased with ...
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4 Star Review
By : 'Alison'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA12
19 Oct 2018
People found this helpful0
Alison Salter is the most helpful agent I have had the pleasure to deal with. She's friendly, very informative as she knows her position inside out. She inspires confidence in what can be a daunting experience as a Landlord. In fact the whole team at 2Move Gravesend have been easy to ... Read Full Review
Comments on Agent Fees
The fees are comparable with other agents.
Amazing Estate ...
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5 Star Review
By : 'Dean'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : DA11
18 Oct 2018
People found this helpful0
Alison was a pleasure to deal with she has great communication skills I can not recommend enough. I would like to thank you for your ... Read Full Review
Comments on Agent Fees
Very competitive on price
Excllent customer service, ...
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5 Star Review
By : 'Peyton'
Branch : Gravesend, 24 Stuart Road
Services : Letting (Property Management)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : DA12
18 Oct 2018
People found this helpful0
Having liaised with Alison for the past year, she is helpful and informative throughout the whole lettings process. I would recommend Alison and 2move for all lettings and sales in the ... Read Full Review
Comments on Agent Fees
Very competitive
Selling - a learning ...
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5 Star Review
By : 'Huesp'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DA12
10 Oct 2018
People found this helpful0
All the staff at 2Move were very helpful. Chris and Alison were professional, reassuring and very supportive throughout the whole ... Read Full Review
Comments on Agent Fees
Fair
House Sale - ...
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5 Star Review
By : 'Chantry'
Branch : Gravesend, 24 Stuart Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ME37
9 Oct 2018
People found this helpful1
I fell ill and ended up in Intensive care at hospital - hence I needed someone to handle the sale of my cottage completely including all accompanied viewings etc.( I had to live with my son 35 miles away) After some false starts with (mess about customers) - 2move sold my property for me at a ... Read Full Review
Comments on Agent Fees
Fair
New ...
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5 Star Review
By : 'Lesley'
Branch : Gravesend, 24 Stuart Road
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : DA
8 Oct 2018
People found this helpful0
The process was very efficient with very little involvement from us. A new tenant was found very quickly & we were kept informed on a regular ... Read Full Review
Comments on Agent Fees
Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
2-move prides itself on the level of its customer service, however we accept that, occasionally, things can go wrong and that you may feel the need to complain. Please see our complaints procedure below which has been prepared to ensure that our procedures are transparent and easy to follow and in line with all current legislation. Information for Customers We are members of The Property Ombudsman (TPO) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level without the need for further escalation. Stage One – Individual (Handling) Member of Staff All complaints should, in the first instance, be directed to the “handling” staff member at the Branch that you have been dealing with. Complaints made in writing will be acknowledged within 3 working days. They will endeavour to resolve your complaint immediately, and no later than within 10 working days of the first notification. Stage Two – Branch Manager If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Branch Manager responsible for the Branch in question. You must write to them within one month of receiving the initial handling staff member’s response. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days. Stage Three – Managing Director If you remain dissatisfied, you may address your concerns in writing to our Managing Director, Mr C Gilbert, within one month of the response from the relevant Branch Manager. The relevant office you are dealing with can provide you with Mr Gilbert’s contact details. Your letter will be acknowledged within 3 working days of receipt and you will be provided with a “final viewpoint” written response on behalf of the Company within 15 working days of receipt of your letter. Stage Four - The Property Ombudsman After you have received a response from the Managing Director, you may approach The Property Ombudsman if you are not satisfied with the response given. Details of how to do this will be contained within the final viewpoint letter, namely; “Information in this regard can be found within The Property Ombudsman Consumer Guide or online at www.tpos.co.uk Please note that you must do so within twelve months of the date of the final viewpoint letter received. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed”. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP 01722 333 306 www.tpos.co.uk
Last updated at 7/4/2025, 2:36:56 PM by allAgents
