Ryder & Dutton
Ashton, Ashton-under-Lyne, OL6
4.9/5, 775 reviews
98% recommended
97% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction

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Aug 26,2015
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Geraldine
By: 'Mr'
Aug 26,2015
2 people found
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There is a valid reason why we have reviewed this service as terrible and we really do hope it gets published so others can see what level of service or lack of service Ryder and Dutton provide. The early stages of the purchase was fine but as the process started to enter the final stages, this is where the headache, stress and pressure was piled on to us by Ryder and Dutton. We received a call one morning from Ryder and Dutton and their first words were "The completion date is set to 1st Sept, if this doesn't fit the chain will break" (normally you would expect this kind of call from your solicitor). Well that filled us with so much joy and happiness (not). This date didn't work for us and we suggested the 28th Aug, so then Ryder and Dutton started to apply the pressure where necessary and telling us that we needed to be flexible or we will lose the house (trust me we were ready to pull out ourselves). Being towards the bottom of the chain, we later found that the sale of our home had to complete on the 21st Aug which added further complications, however this was also not possible due to the owners (of a Ryder and Dutton property) going on holiday . We felt as if all the pressure and stress was thrown to us to deal with in our own way without any care. We received call after call from Ryder and Dutton to ensure we were being flexible but later found out that 2 properties within the chain were being sold by Ryder and Dutton.
We found it really strange how we were advised to go into other accommodation (with a 19 month old child) in-order for the chain to complete on separate dates. Along with this Ryder and Dutton were not willing to pay for any contributions towards accommodation costs (as we were now going to be homeless for a week or more) nor were they willing to contribute to any storage costs. All extra costs and charges were left for us to deal with along with us being on the streets with a child. But the sellers of our new property were quite comfortable to go on a holiday around the completion time and they didn't have to be flexible (that's what it felt like).
The whole process on our purchase side (involving Ryder and Dutton) has been very stressful and upsetting as it felt like Ryder and Dutton haven't helped to ease the stress or any of the upset we have been through but more that as long as the chain can work they don't care.
From what we have experienced, personally I will be looking out for the Ryder and Dutton board in future and may well be steering clear. Not only have they applied a lot of pressure on us (almost the whole 6 house chain) but they have come across as if they don't care and expect customers to be flexible (even if you have to live in Premier Inn for 3 weeks) so their chain can move forward. I would have expected a lot more care and considerations from Ryder and Dutton. The fact that they couldn't provide any contribution for putting a family out on the street to sort their own accommodation and storage of all their home contents is very very poor in my eyes.
I don't rate Ryder and Dutton highly at all from our experience, so please do all your research before choosing your estate agent. You wont get any support, contributions or care from Ryder and Dutton or at least we didn't.
What agent could do to change your mind?
The Agent could have been much more considerable and caring. We are currently living in a Premier Inn for 10 days with no contributions from Ryder and Dutton. Our contents has gone into a storage container for 10 days with no contributions from Ryder and Dutton. Throughout the process we have been expected to be the only ones being flexible, whilst the rest of the chain remain with their own roofs over their heads. Ryder and Dutton have bent over backwards from the chain above though as they have even gone to extents of asking us to move in on a Saturday regardless of completing on a Friday. We have been pushed to make sacrifice after sacrifice with no care considered at all.
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Opening Hours
  • Monday: 08:30 - 20:30
  • Tuesday: 08:30 - 20:30
  • Wednesday: 08:30 - 20:30
  • Thursday: 08:30 - 20:30
  • Friday: 08:30 - 20:30
  • Saturday: 10:00 - 16:00
  • Sunday: 10:00 - 16:00
Address

Ryder & Dutton
20 Market Street
Ashton-under-Lyne
Greater Manchester
OL6 6BX
0161 330 1192

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 98% £25,000 £1,450,000
Lettings 93% 97% £367 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 0 50 1 143 2 174 7 312 8
Areas covered
  • OL6
  • OL7
  • SK14
  • SK15
  • SK16
  • M43
  • M34
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Jul 28,2021
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By: 'Nick'
Jul 28,2021
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Elki was so friendly, which many agents are, however she really couldn't do enough to help. She helped me try and find the power to the oven, get the hob working, measure the wall and had a look round the property for any issues. She ...
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May 29,2021
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Evangeline
By: 'Sara Verrall'
May 29,2021
0 people found
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Due to circumstances beyond anyone's control, the sale of our property was delayed quite substantially. Many thanks to Evie Wheal, Elki Ekata, Helen Burston and Lisa Rennie who kept in regular contact over the period even when there wasn't anything happening. It was very much ...
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Apr 30,2020
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Rachel
By: 'Brian'
Apr 30,2020
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We found Rachel to be friendly, warm and approachable, whilst still having a very professional manner. Rachel explained everything we needed to know, regarding letting our property. Since taking on this task Rachel has been extremely efficient and kept us well informed....
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Apr 06,2020
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Elki
By: 'Julie'
Apr 06,2020
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The customer service level provided was exemplary , from start to finish . so much so we looked on the staff as our partners in the goal of a successful completion, particularly Evie Wheal, Alex Fitton, Elki Ekata ,Helen Burston, all of whom went above and beyond....
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Mar 24,2020
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By: 'Lynne'
Mar 24,2020
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I found Evie extremely helpful & responded quickly to queries. There were some difficulties with solicitors Evie was very supportive especially through the more stressful times !...
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“Excellent service. Very polite. Helpful and p......”

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Mar 17,2020
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By: 'M'
Mar 17,2020
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Excellent service. Very polite. Helpful and prompt at answering questions. Got in touch with us frequently with updates. Very good....
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“Received great and friendly advice from Chris......”

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Mar 17,2020
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By: 'Dale'
Mar 17,2020
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Received great and friendly advice from Christine and Ashley and we were kept up to date every step of the way....
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Mar 17,2020
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By: 'Dale'
Mar 17,2020
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Received great and friendly advice from Christine and Ashley and we were kept up to date every step of the way....
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“So grateful to Lynne Hughes from Ashton, for ......”

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Mar 17,2020
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By: 'Diane'
Mar 17,2020
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So grateful to Lynne Hughes from Ashton, for finding me a great deal that suits me, to follow my expiring product. I have very confidence in the service and would highly recommend....
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“I've dealt with Becky on a few occasions now ......”

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Mar 16,2020
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Rebecca
By: 'liam'
Mar 16,2020
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I've dealt with Becky on a few occasions now for my remortgage and insurances. She has been really helpful in both instances always friendly and helpful...
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“I have a great support, the staffs are so exc......”

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Mar 16,2020
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By: 'Prince'
Mar 16,2020
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I have a great support, the staffs are so excellent and helpful, i will recommend their services to anyone who wants to buy a property, many thanks to mortgage advice bureau........
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By: Christine ORegan
Mar 17, 2020
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Thank you so much for your lovely review Prince, it has been our pleasure and we wish you all the best in your new home, Kind Regards Christine and David ...

“Fantastic service...”

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Mar 13,2020
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Rebecca
By: 'Samuel'
Mar 13,2020
0 people found
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Nikki and Becky have been fantastic throughout the process. Very swift, informative service and I couldn't recommend them enough. Nikki found us a very good deal for our mortgage and it was in place in no time. Becky kept us up to date and was ...
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“Becky and Nikki did a fantastic job. Nikki ma......”

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Feb 28,2020
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Rebecca
By: 'Anthony'
Feb 28,2020
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Becky and Nikki did a fantastic job. Nikki managed to get me a really good mortgage deal that suited my needs and Becky was always available on the phone and was able to Keep things moving by sending e mails and making phone calls straight ...
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“Highly recommended...”

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Feb 28,2020
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Rebecca
By: 'Adrian'
Feb 28,2020
0 people found
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Becky Taylor & Nikki Cockcroft handled my mortgage. Very helpful, professional and friendly, keep me informed step by step through the process and offered good advice and support when needed. Thx alot to the both of you:)...
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“Becky Taylor and Nikki Cockcroft have been gr......”

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Feb 28,2020
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Rebecca
By: 'Claire'
Feb 28,2020
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Becky Taylor and Nikki Cockcroft have been great from start to finish. Helping us set up our mortgage and guiding us throughout....
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“Becky Taylor and Nikki Cockcroft were amazing......”

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Feb 27,2020
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Rebecca
By: 'Claire'
Feb 27,2020
0 people found
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Becky Taylor and Nikki Cockcroft were amazing helping me get a mortgage and buy my home. They were with me every step of the way to guide me and answer any questions I had. They were vey prompt and quick response to phone calls and ...
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“We highly recommend Ryder and Dutton, Ashton-......”

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Feb 27,2020
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Evangeline
By: 'Sally'
Feb 27,2020
0 people found
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We highly recommend Ryder and Dutton, Ashton-Under-Lyne, to anyone who has a property in the area to sell. From our initial meeting to finally handing over the keys, Alex, Evangeline and Elki gave us great advice and always kept us updated. They are extremely knowledgeable, ...
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“Exceptional service from start to finish from......”

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Feb 26,2020
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Alex
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Evangeline
By: 'Craig'
Feb 26,2020
0 people found
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Exceptional service from start to finish from Alex and Evangeline, they kept me informed with accurate and up to date information all the way. I am very pleased I used them and would strongly recommend them to anyone....
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“Cannot fault the service provided by David an......”

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Feb 16,2020
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By: 'Amy'
Feb 16,2020
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Cannot fault the service provided by David and Christine. As first time buyers, my partner and I had lots of queries which were all clearly and concisely answered. They helped us so much throughout the whole house buying process and I cannot recommend them enough....
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By: David Mottershead
Feb 28, 2020
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Christine and I really appreciate your kind comments, Amy. Thankyou very much ! ...

“Becky and Nikki (Ryder & Dutton Heywood) rece......”

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Feb 11,2020
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Rebecca
By: 'Alex'
Feb 11,2020
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Becky and Nikki (Ryder & Dutton Heywood) recently helped me with purchasing a house through a buy-to-let mortgage. Their advice and service were both perfect from start to finish. I would 100% recommend and will definitely use them again in the future....
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“My experience with the Mortgage Advice Bureau......”

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Feb 10,2020
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By: 'Jo-Anne'
Feb 10,2020
0 people found
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My experience with the Mortgage Advice Bureau started out really well. I contacted them as I was doing a re-mortgage for the first time, on a buy-to-let property. As I had no experience with this I decided to pay for the services of a broker ...
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By: David Mottershead
Feb 10, 2020
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Hello Jo-Anne I was very sorry to hear that you were disappointed with our service, bearing in mind that we managed to get you a mortgage which suited all of your requirements. Unfortunately, when applying for a remortgage, we can only ever estimate the amount of money you will need to clear or "redeem" the existing mortgage, as the balance on your account changes every day. Therefore we can never provide exact costs until the Solicitor obtains your closing (redemption) balance. Nevertheles ...

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Feb 07,2020
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By: 'Gary'
Feb 07,2020
0 people found
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This is the 2nd time we have used Nikki for a mortgage she is always available on hand to answer any queries we have and has even come back to me in the evenings. Her admin Becky is equally as helpful and always does what ...
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“Very happy first time buyer...”

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Feb 05,2020
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By: 'Heather'
Feb 05,2020
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Excellent service, if it wasn’t for David’s help and advice I wouldn’t have the home I have now. Cannot praise him and his team enough for helping me. Christine kept me updated with everything and I didn’t need to chase my ...
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“David has been absolutely fantastic and I can......”

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Feb 05,2020
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By: 'Jay'
Feb 05,2020
0 people found
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David has been absolutely fantastic and I can not thank him enough. He has gone through every detail with me insuring I understand every step of the process. David and Christine have kept in regular contact with me insuring I know what needs to be ...
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By: David Mottershead
Feb 05, 2020
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Thanks very much Jay - Christine and I really appreciate the review you have done for us !! Good luck for Friday ...

“Becky Taylor and Nicki Cockcroft have been in......”

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Jan 31,2020
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Rebecca
By: 'Billy'
Jan 31,2020
0 people found
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Becky Taylor and Nicki Cockcroft have been incredibly helpful with helping me get a mortgage. I would definitely recommend them. Thanks!...
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“We used Becky and Nikki to find us a mortgage......”

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Jan 28,2020
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Rebecca
By: 'Daniel'
Jan 28,2020
0 people found
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We used Becky and Nikki to find us a mortgage and have been amazed with their service. Not only did they manage to get us a great deal (for more than we expected), but they liaise with the solicitors on your behalf too, to make ...
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“I have really enjoyed my experience with this......”

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Jan 21,2020
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Helen
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Evangeline
By: 'Ann'
Jan 21,2020
0 people found
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I have really enjoyed my experience with this company, two people in particular have been amazing throughout the process of selling my home, keeping me updated and just generally being helpful, those people are evie and Helen. An absolute credit to the company I would ...
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By: Helen Burston
Jan 22, 2020
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Thank you Ann for your lovely review. I hope you get settled very soon, myself and Evie are always here to help. Kind Regards, Helen, Evie and the Ashton team. ...

“The staff were brilliant helping as much as p......”

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Jan 21,2020
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By: '[email protected]'
Jan 21,2020
0 people found
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The staff were brilliant helping as much as possible even with great help with support and doing there best to get me the best deals possible...
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By: David Mottershead
Jan 22, 2020
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I really appreciate your feedback Callum - thanks very much ! I'm really glad we have been able to help David ...

“I would just like to thank Nikki Cockcroft an......”

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Dec 20,2019
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Rebecca
By: 'Dianne'
Dec 20,2019
0 people found
this helpful
I would just like to thank Nikki Cockcroft and Becky Taylor for all their hard work securing me a mortgage. They kept me informed every step of the way. Nikki and Becky are very approachable and professional. I can't recommend them enough!!...
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“Nikki found me a mortgage very quickly snd se......”

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Dec 16,2019
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By: 'Bethan'
Dec 16,2019
0 people found
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Nikki found me a mortgage very quickly snd set the ball rolling immedietly while Becky gave me regular updates. Thank you both so much for making it easy and stress free! Would definitely reccomend....
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Last updated at 1:59 PM 23/03/2022 by allAgents

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