The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
3.4/5, 225 Reviews
61% Recommended
71% sales valuation accuracy
67% letting valuation accuracy
62% sales fee satisfaction
62% letting fee satisfaction
Report generated on (03 April 2025 @ 10:09:35)
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Jo Anne
By : 'S1'
Services : Letting(As a Tenant)
Rent PCM : £316
Would you recommend ? : No
Postcode : NE2
Absolutely disgraceful service. The property we received has been suffering from a severe damp and mould problem for several years. This was not disclosed to the tenants before signing the tenancy agreement. Medical problems including asthma and severe inflammations have now been suffered as a result. Walton Robinson have repeatedly refused to rectify the situation in the property, instead continually denying the true state of the property. Tenants were forced to use a dehumidifier and constant central heating in a bid to alleviate the issue, and how now suffered significant financial detriment. Walton Robinson advised that they would consider compensation at the end of the tenancy, however all attempts for compensation have been refused. Wholly unprofessional service. Substantial rent paid on this property, which is currently uninhabitable. However Walton Robinson have continued to let it out, and will undoubtedly repaint the mouldy walls to cover the issue, as they did with our tenancy. Unhelpful and clueless staff, who are unaware of basic construction issues. Jo-Anne Hunt failed to provide us with any assistance or resolve any queries. She appeared clueless and devoid of knowledge when dealing with the property. Disgraceful service. We would advise any future tenants to avoid Walton Robinson. Property rent and administration fees are extortionate, and the property management received in return in vastly inadequate.
Extremely high rent for an uninhabitable property. Rent paid does not reflect the standard of the property we received.
Extremely high rent for an uninhabitable property. Rent paid does not reflect the standard of the property we received.
By : Jo-Anne
Aug 13, 2015Hello, We are sorry to see you have been disappointed with our service. We have invited you into the office to discuss your concerns further and are awaiting confirmation from you of a suitable time to do so. As previously outlined, we have taken various measures to resolve the issues highlighted during your tenancy, including visits from Environmental Health arranged by Walton Robinson. These visits confirmed that the underlying cause of the problem was condensation and increased efforts could be made by tenants to keep on top of the situation. Your request for compensation was relayed to the landlord as your tenancy agreement is with them, but unfortunately you were not satisfied with the response. We look forward to meeting with you shortly and hope to reach a satisfactory conclusion. Regards, Jo-Anne@WR
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 71% | 62% | £54,500 | £225,600 |
Lettings | 67% | 62% | £259 | £3,000 |
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
30 | 1 | 90 | 76 | 9 | 1 | 4 | 0 | 5 | 9 |
Walton Robinson
101 Percy Street, Newcastle upon Tyne, Tyne and Wear
NE1 7RY
0191 243 1000
By : 'Stuart'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould in bathroom and ignored Unfit to live in - Deposit paid £400 …… £80 back - ABSOLUTE joke. Please avoid at all ... Read Full Review
By : 'C'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE6
It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the house rented was in terrible condition, with broken furniture, and a disgusting mess in the garden. We checked our daughter’s house before the handover and made sure everything ... Read Full Review
By : Bethany-Claire Whittle
Jul 12, 2023Hi Clare. We are sorry to see your negative review. Unfortunately, we are unable to locate your details on your system but we would like to discuss this matter with you further. Please can you...
By : 'l.mobbs'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £365
Would you recommend ? : No
Postcode : NE6
This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, broken door handles, broken freezer drawers, a microwave that was completely unusable, mouldy bathrooms and stained desks and chairs. The dishwasher had stuff in it such ... Read Full Review
By : 'Emily'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE6
The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in stains, rubbish left everywhere including a mop bucket of black water with a layer of mould covering it, broken light fixtures, broken blinds, broken handles, wardrobes collapsing in on ... Read Full Review
Daniel
By : 'Megan'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the minute we moved in there was things wrong. 4 lightbulbs didn't work, the kitchen cupboard was broken and the TV was not working. They didn't give us an inventory despite asking numerous ... Read Full Review
By : 'Pellumb'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE1
If I could give them a zero, i would. Non professionals which do not attend to your needs and their customer service is horrible. To add to all that i was out of town when they had one of their viewings-as i am leaving them obviously!!- and the agent did not lock the door!! I only came back two ... Read Full Review
By : 'Charlotte'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £410
Would you recommend ? : No
Postcode : NE2
Worst company EVER! Awful customer service, anything to get money out of you. Will NEVER use them again. Absolutely pathetic company and will never recommend to anyone. Picture attached is of a hair left in bed frame and they are trying to get cleaners in with invoices and to remove my deposit of ... Read Full Review
Jade
Richard
By : 'Katie'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TS23
Awful disreputable company, very poor and dismissive customer service, mould-ridden properties, refusal to engage with tenants complaints, exacerbating ill-health for tenants due to mould. Have also illegally entered tenants lodgings without giving adequate notice. 0/10 please ... Read Full Review
By : 'Patricia'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NE2
Walton Robinson's standards are frankly disgusting. I've more than once encountered tenants complaining of mold infestations, some of which have even left people with respiratory issues. In the context of the Covid-19 pandemic in particular this is unacceptable. Frankly this is ... Read Full Review
By : 'Andre'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE4
Id give 0 if i could, we was promised wifi and bills included which was what sold us the house and was essential to us being a student. However 2 months after we signed the contract we were told neither wifi or bills would be included. With it being july, finding another property for September will ... Read Full Review
Anna
By : 'Raphaella'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £510
Would you recommend ? : No
Postcode : NE2
One of the worst run companies I have ever encountered. There is an obvious trend in these reviews. It takes weeks if not months to get anything fixed. Our house has been without a dishwasher for a month now, with no indication of when we might receive a new one. All members of the team are 100% ... Read Full Review
Amy
Richard
By : 'Etta'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( Property Management )
Rent PCM : £175000
Would you recommend ? : No
Postcode : NE1
This company is terrible and has no customer services staff are rude and unprofessional on all levels. No one returns calls or ... Read Full Review
By : 'Leah'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £310
Would you recommend ? : No
Postcode : NE6
From moving in to the very end it was a nightmare. They have been aware that we were to move in on the 1st of September, the flat was not cleaned, rubbish, food etc was still there 2 weeks after the previous tenants left, black mould in 2 of the bedrooms. They don’t answer the phone or ... Read Full Review
By : 'Harry'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
If only there was an option for 0 stars. Bunch of thieves and criminals in suits. Shown around a house in the summer was told our bathroom will be renovated before moving in. A full year and still a shower that didn't work but were told over and over oh yea a plumber will be out to fix it in ... Read Full Review
By : 'Melissa'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : No
Postcode : NE1
The company have managed to delete reviews by making new pages countless times! I used them in second year and they scammed us out of our deposit even going as far to change dates on invoices etc. I swore I would never use them again but unfortunately the flat I had already taken over for 3rd year ... Read Full Review
Anna
By : 'Eva'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £470
Would you recommend ? : No
Postcode : NE2
Worst company ever. Dishwasher took 3 months and many many reports to be fixed. Bathroom out of order for weeks and they just literally lie and say someone will come to fix it tomorrow and no one comes. Expected to share a shower with 8 people and still may full price. Reported broken chairs and ... Read Full Review
By : 'Olivia'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NE1
Would rather be homeless than rent with these again! If I could have given it 0 stars I absolutely would. The service we received from the agents was terrible for a very minor start. To continue the agents tried to charge us over £1000 upon moving out for various ludicrous things! We ... Read Full Review
By : Amy Gibson
Oct 6, 2020Hi Olivia. I am very sorry to see your poor review for us. Unfortunately, if a property isn't left as found when a tenancy comes to an end, then we do have to act in the landlords best interest and...
By : 'Katy'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE1
If I could give 0 stars I would. We moved out of a Walton Robinson property two months ago and are still trying to get our deposit back. Absolutely awful letting agent as they are exhausting to get I to contact with, for two months we have been passed from person with no clear response with them in ... Read Full Review
By : Amy Gibson
Sep 12, 2020Hi Katy. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further....
By : 'Ryan'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Awful lettings agency, I feel like one star is generous. Almost impossible to contact and even more difficult to get them to take any action when you do. No one accepts responsibility for anything and are so eager to pass any problem on to a different, equally ineffective, colleague. We were ... Read Full Review
By : 'Melanie'
Branch : Newcastle upon Tyne, 101 Percy Street
Services : Letting( As a Tenant )
Rent PCM : £420
Would you recommend ? : No
Postcode : NE2
Absolutely appalling service. A catalogue of errors from start to finish From having to submit documents on numerous occasions to keys not being available for collection despite having an appointment on the day. Spoken to several members of staff throughout this whole experience and only one I ... Read Full Review
By : Amy Gibson
Sep 12, 2020Hi Melanie. I am very sorry to see you have been dissatisfied with the service provided. Please can you give me a call on 0191 231 6071 at a convenient time so that we can discuss the matter further. ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Contact us on enquiries@waltonrobinson.com for a copy of our current complaints procedure.
Last updated at 3/18/2019, 8:09:43 AM by allAgents