95% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Aug 06,2015
Aug 06,2015
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I had previously tried to sell my house through an internet agency based on a valuation provided by Stags in 2014, but without success and so decided to go down the traditional route. I invited Stags to proceed on the basis of the valuation they'd previously provided but was told that they would need to do a new valuation and that this would need to be carried out by a different office. Stag reduced their valuation by 12%, whilst at the same time increasing their fees by 2% and so I was not encouraged to use them.
A friend of mine had suggested I consider using Bradleys, and so I'd also arranged for them to come and give me a valuation and explanation of their services. From the outset I was impressed by Nic - he seemed to have a true grasp of the market and gave me what I considered a realistic valuation on my property (somewhere between the two widely divergent valuations I'd received from Stags). More importantly, he had a clear strategy for selling my property with additional services that I could immediately see would help my property sell. Most important of these was the video tour of the property he arranged to be made; the results were outstanding and the team that produced the film highly professional. Well worth the small additional outlay.
The team at Bradleys have a clear understanding of how the property market works in this Internet age with extended opening hours and a call centre to manage out of hours enquiries.
Thoughout the sale process, I was very impressed with the energy, enthusiasm and commitment of Nic, Sarah and Tom all of whom were professional, friendly and always on top of things. I never had to wait for a response.
And the upshot of all this - Bradleys sold my house at near full asking price in just two weeks.
A very happy customer.
A friend of mine had suggested I consider using Bradleys, and so I'd also arranged for them to come and give me a valuation and explanation of their services. From the outset I was impressed by Nic - he seemed to have a true grasp of the market and gave me what I considered a realistic valuation on my property (somewhere between the two widely divergent valuations I'd received from Stags). More importantly, he had a clear strategy for selling my property with additional services that I could immediately see would help my property sell. Most important of these was the video tour of the property he arranged to be made; the results were outstanding and the team that produced the film highly professional. Well worth the small additional outlay.
The team at Bradleys have a clear understanding of how the property market works in this Internet age with extended opening hours and a call centre to manage out of hours enquiries.
Thoughout the sale process, I was very impressed with the energy, enthusiasm and commitment of Nic, Sarah and Tom all of whom were professional, friendly and always on top of things. I never had to wait for a response.
And the upshot of all this - Bradleys sold my house at near full asking price in just two weeks.
A very happy customer.
Comment on agent fees
I consider ‚£10,000 (including VAT) to be an extremely high fee and I'm not sure how sustainable a percentage based fee system is within the industry in the longer term. Having said that, Bradley's were very competitive with their pricing and very fair when compared to the competition, so I have no real complaints.
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Latest Reviews
16th Apr 2021
reviewed by 'Patricia'
5th Aug 2020
reviewed by 'David'
6th Jul 2020
reviewed by 'Debbie'
18th Oct 2019
reviewed by 'Sandra'
18th Oct 2019
reviewed by 'Matthew'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £55,000 | £2,750,000 |
| Lettings | 91% | 95% | £375 | £825 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 0 | 13 | 0 | 88 | 0 | 61 | 0 | 7 | 1 |
Areas covered
- EX20
- Okehampton
- PL19
- EX21
- EX38
- EX22
- EX18
- EX19
- EX6
- PL15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 16,2021
Apr 16,2021
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Words cannot explain. How tom and team at your Okehampton office made what could have been the most difficult of moves. So stress free. Thanks for your professionalism and showing my mother patience and true empathy for such a confusing time.
Thanks just doesn't seem ...
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Aug 05,2020
Aug 05,2020
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We have recently purchased a property through Bradley’s, Okehampton and can totally recommend them. Tom was so helpful in keeping us up to date with what was happening. Trying to complete the purchase during lockdown was incredibly stressful if it hadn’t been for ...
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Jul 06,2020
Jul 06,2020
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Bradleys Okehampton recently sold our piece of land. David and Tom were fantastic and so friendly. We were advised to sell our land via online auction. This proved to be the right decision as it sold for more than we had expected due to the ...
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Mar 27,2020
Mar 27,2020
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Very enthusiastic and consistently helpful. I would certainly recommend Bradley's Okehampton to anyone. Their advice was always professional and unbiased....
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Oct 18,2019
Oct 18,2019
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I rely entirely upon Bradleys Estate Agents in Okehampton, and could not manage without them.
They are always on the end of the phone, and are my only means of knowing how my tenants are faring.
Bradleys are excellent!...
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Oct 18,2019
Oct 18,2019
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Helpful, friendly and professional. I'm a first time buyer and they're making the process less stressful. Prompt contact. Tom who showed us around was balanced in his approach and made us feel comfortable....
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Oct 12,2019
Oct 12,2019
1
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Excellent service throughout the sale, from initial enquiry to completion. Tom could not be more helpful, polite or understanding. No query was too small or too large and always dealt with promptly....
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Oct 12, 2019
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Thank you Debi. I hope you enjoy your new home and please feel free to pop in and see us if you are ever passing! ...
Oct 07,2019
Oct 07,2019
1
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Tom has been fantastic in helping us with the sale of our home. The marketing was fantastic, from start to finish he was constantly their to answer any questions we had, and he kept the sale progressing smoothly throughout. I cannot thank and recommend him ...
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Oct 07, 2019
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Thank you Tracy. We're really pleased that we managed to get an acceptable offer and completed on the sale, all within 3 months of marketing! All the best from the team here at Bradleys. ...
Oct 02,2019
Oct 02,2019
1
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We sought advice from several local agents. Bradleys were the only once to instill us with confidence in their ability to sell our property at a realistic valuation, we considered both achievable and fair. Photographs and description of our property were superb and accurate. Fees ...
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Oct 03, 2019
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Hi 'H', thank you for such a flattering review. We are all very pleased that you not only got the conclusion you were hoping for, but were pleased by our service throughout. We want to wish you all the best with your move. ...
Oct 02,2019
Oct 02,2019
1
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We bought our house through Bradley. From our first viewing with Tom to the completion of the sale nothing was ever too much trouble for him. He was always very professional, polite and willing to support in the quickness of the sale.
We would definitely ...
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Oct 03, 2019
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Thank you for such a kind review Gemma. It was a pleasure helping you with your purchase and I hope you thoroughly enjoy your new home! ...
Sep 18,2019
Sep 18,2019
1
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I am a first time buyer with limited funds and David and his team in Okehampton have all been really helpful in supplying me with suitable properties. They have also been very helpful and friendly and prompt with viewings etc. I have now found a ...
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Sep 12,2019
Sep 12,2019
1
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I would like to say that the team at Bradleys are exceptional and gave so much help when I needed it. When-ever I made a call an answer was always found. They were easy to talk and I found them easy to contact. I would ...
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Sep 04,2019
Sep 04,2019
1
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The 24 hr service Bradleys offer was excellent. We found out by e-mail that an offer on a property had been accepted at 9.30pm rather than having to wait until the next working day. David and Laura have been friendly and professional throughout negotiations....
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Aug 23,2019
Aug 23,2019
1
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Simple good service. Highly responsive to all enquiries, intelligent responses and I felt like they're on the vendor's side which isn't always the case....
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Oct 03, 2019
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Hello Nick, it's really rewarding for us to know you thought so highly of our service. We hope we can help you again in the future! ...
Jul 19,2019
Jul 19,2019
2
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Very good and helpful in showing round the property we viewed. Took his time showing us the property and didn’t rush us....
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Jul 15,2019
Jul 15,2019
2
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Bradleys have proved to be a cut above the rest. Excellent communication, friendly and efficient service. Would not hesitate to recommend Dave Swabey and his team....
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Jun 02,2019
Jun 02,2019
2
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I was very happy with the service I received from David at Bradleys Estate Agents. He is a good communicator, efficient and friendly....
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Comment on agent fees
Good
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Apr 18,2019
Apr 18,2019
2
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Tom was courteous, calm, friendly and professional at all times. He returned calls and helped out with any queries we had....
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n/a
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Oct 03, 2019
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Hello Gillain, thank you both for the kind review. I am pleased we managed to help your purchase progress quickly and efficiently for you! All the best for the future, Tom. ...
Apr 18,2019
Apr 18,2019
2
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Tom was courteous, calm, friendly and professional at all times. He returned calls and helped out with any queries we had....
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n/a
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Apr 25, 2019
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Hello Gillain, thank you both for the kind review. I am pleased we managed to help your purchase progress quickly and efficiently for you! All the best for the future, Tom. ...
Apr 11,2019
Apr 11,2019
2
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I would recommend this agent as all through the process of selling my property they were kind , honest and straight forward. Communication at all times was excellent and business matters were always conducted in a cheerful manner. I would use this agent again in the ...
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Comment on agent fees
The agents fees were higher than some cheaper options but the final selling price achieved was much higher than the suggested marketing price of the "cheap" agents so even after the fees we were still well ahead of the competition.
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Apr 11, 2019
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Hello Alan, thank you for the lovely review! The process has been pleasantly straight forward from beginning to end and I hope we can help again in the future. All the best, Tom. ...
Apr 11,2019
Apr 11,2019
2
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All members of Bradleys Okehampton have always been very professional. James, Tom and Frank are all a credit to Bradleys as a whole. A big thank you to all the team....
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Comment on agent fees
The fees have been fair.
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Apr 10,2019
Apr 10,2019
2
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Tom has provided an excellent service throughout the process of selling my house. He has gone above and beyond and been extremely helpful....
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Apr 10, 2019
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Hi Lindsay, thank you so much for taking the time to leave me a review. It has been a pleasure helping you achieve your sale and I want to wish you all the best for the future. Tom ...
Dec 10,2018
Dec 10,2018
2
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Excellent service and great communication with me and I would recommend the team . Tom went out of his way to facilitate things....
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Comment on agent fees
In Line with the market
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Nov 05,2018
Nov 05,2018
4
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Excellent service, very helpful and informative staff. Do that little bit extra to ensure process is less painful and runs smoothly.
Always respond promptly and if not in the office ensure another team member can respond. Obviously good communication systems amongst the whole team...
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Comment on agent fees
Good
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Nov 01,2018
Nov 01,2018
3
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Helpful team worked together and were always at the end of the phone and quick to respond to my emails....
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Comment on agent fees
Exactly as expected
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Sep 28,2018
Sep 28,2018
3
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Tom and Frank have been very helpful, If I had a problem or needed anyone chasing they always did it straight away. Thank you...
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Sep 28, 2018
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Thank you both for the review! We hope the build of your new home goes well and that you can move in soon. ...
Sep 17,2018
Sep 17,2018
3
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Over the past several years I have engaged Bradleys to look after our properties as our family have built up a decent property portfolio to be proud of. We mainly deal with the Okehampton branch of the firm, and they are, at present, James, Tom, ...
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Comment on agent fees
lets be realistic what ever estate agent you use it cost you money but in my experience Bradleys are pretty fair .
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Sep 18, 2018
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Hello Mike, and thank you for the review. You are always welcome to pop in when passing as it is always a pleasure talking with you, there is never a dull moment! We look forward to being of continued help throughout the years to come. ...
Sep 10,2018
Sep 10,2018
3
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We have had a very good experience in the sale of our house. Frank has been most helpful each time he bought people round to view, very smart and polite. We would certainly recommend Bradleys Okehampton as an agent to anyone....
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Sep 05,2018
Sep 05,2018
1
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We have had a very good experience in the sale of our house.
Frank has been most helpful each time he brought people round to view very smart and polite.
We would certainly recommend Bradleys Okehampton as an agent to anyone....
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Aug 27,2018
Aug 27,2018
3
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Thank you so much, your professional advice and friendly help was a great comfort. Hope we don't need to sell again soon, but would certainly use you if we did....
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Comment on agent fees
Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter ANAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 11:30 AM 09/12/2016 by David Brooks
2. If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
3. Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
4. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter ANAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Best Estate Agent in Okehampton 
