Thompson Wilson Lettings

I agree with the above comments.. I too have experienced similar issues, as our tenancy was also managed by our Landlord not TW. Issues really occurred at check out, such as poor communication in the TW office whereby decisions are made by others, but the owner denies them having been made despite email evidence Hidden costs only appearing at time of invoicing - landlord wanted to charge serious money for "repairs" and when challenged on them changed his tactic and deducted the money under the "cost of check out" charge TW clearly do not support the tenants in this and take sides with the landlord Stay away from TW

I agree with above comments, the agent is so bad I do not recommend to any landlords or tenants!!! Problems in the property for over 7 months with no action taken, over 100 emails, in the end big dispute they tried to take 95% of the deposit thinking they would win~! And in the end they lost because I won by providing over 200 images and good description of what the problem was and the dispute service decided that I was in the right. This is a family run business both Jonathan and his wife are very rude and they do not give you a chance to explain any problem at all. When first communicating with agent I have spoken to Charlote however as the emails I was sending were to powerful Mr Jonthan had to take over, but still I stood my ground and did not allow the agents to make a fool out of me.