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Farrow & Farrow Estate & Letting Agents
3.5/5, 9 Reviews
57% Recommended
80% sales valuation accuracy
100% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
Not all estate agents are the same and Farrow & Farrow are different! We are a new agent, with new ideas and a fresh new approach to outstanding customer service, but with comprehensive knowledge and market expertise, from working in the Rossendale Valley handling property sales and lettings for over 10 years.
"I should have known that..."
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1 Star Review
By : 'YoungLesley'
Services : Letting(I am a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : OL13
5 Jul 2015
People found this helpful10
I should have known that these were probably not the best estate agents n the world, when they rang of when I was halfway through a question. We are moving to the North West from South Wales and had asked to view two properties. We were shocked and surprised when we arrived as the houses were filthy on the outside, and in a run of takeaways, a very smelly butcher, a pub and a microbrewery. Not what I would call a desirable location. Although crestfallen we waited a few moments to talk to the agent, but there was no-one there. We went back tot he car and telephoned - if they were late we could let them know not to bother coming. However, the person we spoke to berated me for not answering my landline. Apparently they had being trying to ring me. Yet they knew that we were travelling up to Lancashire from South Wales so I was unsure why they had not used the mobile number. They were ringing me to say they were not coming to the viewing. I drove almost five hundred miles round trip for nothing, and all because these people had failed to ring me on my mobile; and because they had said this was a nice place when it clearly wasn't at all. the phone was put down on me again. If you are a prospective tenant I would keep well away from Farrow and Farrow. If you are a landlord you will get a better class of customer by using someone professional and polite. Incidentally, when we did get back to chez nous in Gwent, there was no record of any phone calls on the land line either. Comprehensively the rudest people I have dealt with in a long while.
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By : Farrow&Farrow
5 Jul 2015Possibly the rudest customer we have ever had the misfortune to have to deal with. We were not supplied with a mobile number otherwise we would have used it. The meanest of intellect would suggest the necessity to use modern tools available to research an area before travelling a significant distance to visit an unfamiliar spot, but this was clearly too much trouble. We cannot be held responsible for a subjective opinion of an area and all aspects mentioned would be clear to see through a basic web search / map view etc. Thankfully, we have dodged a bullet with this potential nightmare tenant and will continue to provide outstanding service to our very many happy landlords and tenants. Mudslinging on online review sites is a very churlish and spoilt way to behave when seeking to blame an agent for your own failures and by the way, other agents beware as this individual actually sought to bill us for her travel to view an area just because she didn't like it! Needless to say we will not be paying the bill. Oh and we were in fact at a property waiting to meet Ms Young, only leaving once she rang in and set off on a telephone rant about the area in question, telling us it wasn't the place for her and she wouldn't want to live there anyway.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80.00% | 75% | £118,000 | £118,000 |
| Lettings | 100% | 75% | £525 | £525 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- BB12
- BB4
- BB5
- BL0
- OL13
Address
Farrow & Farrow Estate & Letting Agents
1a-1b Bank Street, Rawtenstall, Lancashire
BB4 6QS
01706 211690
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
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Latest Properties
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This really is a fantastic ...
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5 Star Review
By : 'Stephen'
Branch : Rawtenstall, 1a-1b Bank Street
Services : 3
Sold price : £170
Would you recommend ? : Yes
Postcode : BB4
26 Oct 2025
People found this helpful
This really is a fantastic outfiit! The efficiency, speed and professionalism is exemplary. Photographs taken on the same day as the valuation, realistic price agreed immediately, live on the web the evening after, property sold five days later. They say that the agent sells a property quickly ... Read Full Review
Comments (0)Was this helpful?:
This really is a fantastic ...
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5 Star Review
By : 'Stephen'
Branch : Rawtenstall, 1a-1b Bank Street
Services : 3
Sold price : £170
Would you recommend ? : Yes
Postcode : BB4
26 Oct 2025
People found this helpful
This really is a fantastic outfiit! The efficiency, speed and professionalism is exemplary. Photographs taken on the same day as the valuation, realistic price agreed immediately, live on the web the evening after, property sold five days later. They say that the agent sells a property quickly ... Read Full Review
Comments (0)Was this helpful?:
Absolute lying dirty horrible ...
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1 Star Review
By : 'John'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OL13
6 Jul 2023
People found this helpful1
Absolute lying dirty horrible scumbags . Wouldnt trust them with anything ... Read Full Review
Comments (1)Was this helpful?:
By : Emma
26 Sept 2023Another false review - no contact has been made by a tenant called John from...
Avoid at all costs!!! They ...
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1 Star Review
By : 'Tom'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BB4
8 Mar 2023
People found this helpful0
Avoid at all costs!!! They lie to you and are dame right rude. I rang Farrow and Farrow wanting to visit a property that they had for sale and I was spoken to like a piece of dirt and belittled. I would not advise anyone use this company unless they DON'T want to sell their ... Read Full Review
Comments (1)Was this helpful?:
By : Peter
9 Mar 2023Thanks for taking the time to write a review however, having searched our enquiry database, we cannot find any recent contact with a "Tom". Unfortunately therefore, we have to conclude...
I am a portfolio landlord ...
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5 Star Review
By : 'Alex'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BB4
4 Jan 2018
People found this helpful0
I am a portfolio landlord having instructed many agents to let my properties Farrow and Farrow one the best agents they have let 2 of my properties in Rawtenstall several times with no void periods this is a perfect service thank you Peter for all your efforts Best Regards Alex ... Read Full Review
Comments on Agent Fees
Agent fees are correct everyone needs to be paid for their time
Comments (0)Was this helpful?:
Absolutely fantastic estate ...
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5 Star Review
By : 'Harry'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Sales (As a Vendor)
Sold price : £118000
Would you recommend ? : Yes
Postcode : BB4
2 May 2017
People found this helpful0
Absolutely fantastic estate agents. Couldent recomend more. Peter took excelent photos of my house and Emma sold it in 5 days, and got a good price too, so literally over the moon. A very big thankyou to both of them and to the rest of the team in brach too, which whenever i had a query were ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
With many thanks to Emma and ...
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5 Star Review
By : 'Gemma'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : OL13
26 Jan 2017
People found this helpful0
With many thanks to Emma and her team, they successfully managed to sell my property that was up for sale for a VERY long time with different estate agents. The advertising, the communication between all parties was on par. I have and will continue to recommend Farrow & Farrow in the future. ... Read Full Review
Comments on Agent Fees
Couldn't complain as they weren't as much as other companies
Comments (0)Was this helpful?:
Farrow & Farrow are ...
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5 Star Review
By : 'Amanda'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BB11
26 Jan 2017
People found this helpful1
Farrow & Farrow are professional, honest, trustworthy and very capable agents who do exactly what they promise and sell houses! Customer service from start to finish is outstanding. Highly recommended to get fast results, would not use anyone ... Read Full Review
Comments on Agent Fees
Excellent
Comments (0)Was this helpful?:
I should have known that ...
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1 Star Review
By : 'YoungLesley'
Branch : Rawtenstall, 1a-1b Bank Street
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : OL13
5 Jul 2015
People found this helpful10
I should have known that these were probably not the best estate agents n the world, when they rang of when I was halfway through a question. We are moving to the North West from South Wales and had asked to view two properties. We were shocked and surprised when we arrived as the houses were ... Read Full Review
Comments (1)Was this helpful?:
By : Farrow&Farrow
5 Jul 2015Possibly the rudest customer we have ever had the misfortune to have to deal with. We were not supplied with a mobile number otherwise we would have used it. The meanest of intellect would suggest...
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