0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 03,2011
Nov 03,2011
5
people found
this helpful
this helpful
I have been living in one of their flats since February 2011 (10 months already). The flat looked lovely, but when problems resurfaced, the agency didn't do anything to fix them. Along with basic things such as a light and the door lock that stayed broken for months, we noticed mice coming out of the wholes in the kitchen skirting. Only after other tenants complained to the council did the agency respond to us and take some action. Even though there are still mice, the agency seems not to care anymore. In addition, a leak in the bedroom was ignored for several months until the people doing regular gas checked stopped by. They said that there could easily be carbon monoxide escaping from the wall, so they turned the boiler off for a week. Once again, the agency kept us in the dark about when we would be able to have hot water again.
Finally, our oven has been broken for 4 months, and the agency has done nothing about it. This is a very basic appliance, but they really couldn't be bothered. Buying a new oven is out of the question, so it seems like we won't be able to properly cook until our contract runs out. I don't think I will ever deal with Felicity J Lord again.
Finally, our oven has been broken for 4 months, and the agency has done nothing about it. This is a very basic appliance, but they really couldn't be bothered. Buying a new oven is out of the question, so it seems like we won't be able to properly cook until our contract runs out. I don't think I will ever deal with Felicity J Lord again.
What agent could do to change your mind?
FJLord could have kept me as a client if they had been more responsive to my complaints and fixed the very basic problems in the flat.Attached Filesnbsp;
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Dec 01, 2011
Dear PD. I am sorry to read you have been unhappy with FJ Lord Lettings. If you would like us to look into this for you please email us at [email protected]
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Latest Reviews
19th May 2015
reviewed by 'Kim'
13th Mar 2014
reviewed by 'Marita'
13th Sep 2013
reviewed by 'Mark'
5th Dec 2011
reviewed by 'Disgusted'
3rd Dec 2011
reviewed by 'leycns'
Opening Hours
Address
Felicity J Lord
12-14 Dock Street
Tower Hamlets,London
Greater London
E1 8JP
020 7481 8811
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,600 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 1 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
No Properties
May 19,2015
May 19,2015
3
people found
this helpful
this helpful
Really really nasty letting agents. They will tell you anything you want to hear to take a holding deposit of ‚£1000.00 from you. I ended up pulling out of my lease when I caught them going back on things they had originally said were in place, ...
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read full review
What agent could do to change your mind?
- been upfront and honest - not told me things were arranged (e.g 6 month break lease / parking / furniture) when they weren't - not spoken to me in a bitchy, catty, condescending toneAttached Filesnbsp;
Comment on agent fees
Ridiculously overpriced
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May 27, 2015
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(1)
Hi Kim,
I'm really sorry to hear about this. Please could you drop an email to [email protected] so we can look into this for you.
Many thanks,
Melanie Smith
Customer Relations Manager ...
Mar 13,2014
Mar 13,2014
1
people found
this helpful
this helpful
Romualdas was very helpful in our search for a property in Wapping. He had a very good knowledge of the area and the properties on the market. He built a good relationship and was able to easily ascertain our requiremements. He was professional at all ...
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Sep 13,2013
Sep 13,2013
8
people found
this helpful
this helpful
Whilst Felicity J Lord did sell my property I would advise against using them. *the branch manager is one of the biggest cowboy sales men I have met. He became extremely aggressive in his sales pitch when I did not want to use their conveyancing ...
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Dec 05,2011
Dec 05,2011
11
people found
this helpful
this helpful
Sold our flat using them in November. Horrible experience. Combination of incompetence and lies. Unpleasant manuipulative people I am sorry I paid money to. Do not use them...
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What agent could do to change your mind?
Not lied to me. Not being incompetentAttached Filesnbsp;
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Yes
Yes
Dec 03,2011
Dec 03,2011
9
people found
this helpful
this helpful
How to sum up:pressure,mice and showering at work. I completely concur with the previous comments on the pressure asserted and then the subsequent radio silence once moved in. The mice was a massive issue for all the tenants in my block and they ...
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read full review
What agent could do to change your mind?
Not do the listed aboveAttached Filesnbsp;
Was this helpful?
Yes
Yes
Nov 03,2011
Nov 03,2011
5
people found
this helpful
this helpful
I have been living in one of their flats since February 2011 (10 months already). The flat looked lovely, but when problems resurfaced, the agency didn't do anything to fix them. Along with basic things such as a light and the door lock that stayed broken for ...
read full review
read full review
What agent could do to change your mind?
FJLord could have kept me as a client if they had been more responsive to my complaints and fixed the very basic problems in the flat.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 01, 2011
View all comments
(1)
Dear PD. I am sorry to read you have been unhappy with FJ Lord Lettings. If you would like us to look into this for you please email us at [email protected] ...
Oct 11,2011
Oct 11,2011
3
people found
this helpful
this helpful
One star is generous. These are without doubt the worst letting agents we have dealt with in London. Rude, when they can be bothered to respond - which is barely at all. We had to get an entire block of flats to complain simultaneously before ...
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read full review
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Oct 20, 2011
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(1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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