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Bermondsey, London, SE1

1.4/5, 12 Reviews
17% Recommended

100% letting valuation accuracy

13% letting fee satisfaction

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Sales, Lettings, Property Management and Financial Services
"The agency is only good at..."

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1 Star Review

By : 'Not'
Services : Letting(As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1

Dec 15, 2014
People found this helpful3

The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not even clean after we moved in, even after the second round of cleaning. In general, the service you get is only good on the sales side, property management side - poor. WOULD NOT RECOMMEND!


What agent could do to change your mind?

Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).

Was this helpful?:

By : Customer Relations Manager

Jan 6, 2015

Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie Smith Customer Relations Manager


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%13.00%£600£1,733
Areas covered
  • Bermondsey
  • Borough
  • SE1
  • SE16
  • Shad Thames
Address

Felicity J Lord
4 Copper RowTower Bridge PiazzaShad ThamesLondon, Greater London
SE1 2LH
020 7089 6490

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Felicity J Lord Branches (View All 26)
This message goes out to all ...

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1 Star Review
UserName

LISA

By : 'Amelia'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE16

Dec 6, 2022
People found this helpful0

This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch . I'm also a landlord this is my experience with them . They found me a tenant last year , that's all I wanted them to do , i manage the property myself , they insisted on... Read Full Review

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These are the worst estate ...

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1 Star Review
UserName

Gemma

By : 'RP'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE16

May 13, 2020
People found this helpful2

These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this because surely no one is that much of a... Read Full Review

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Excellent service, exceeded ...

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5 Star Review

By : 'Petras'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SE1

Jan 29, 2019
People found this helpful0

Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a high quality tenant within 2-3... Read Full Review


Comments on Agent Fees

Market

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Terrible - ...

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1 Star Review

By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

May 13, 2018
People found this helpful0

We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review


Comments on Agent Fees

ridiculously high fees that were not made clear from the start

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Terrible - ...

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1 Star Review

By : 'Chloe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16

May 13, 2018
People found this helpful0

We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth to arrange for repairs to be done that had already been... Read Full Review


Comments on Agent Fees

ridiculously high fees that were not made clear from the start

Comments (0)
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I have rented properties in ...

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1 Star Review

By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1

May 23, 2016
People found this helpful5

I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough ... Read Full Review


Comments on Agent Fees

Almost three times the industry average for a change of name on the contract - £360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.

Comments (1)
Was this helpful?:

By : Ross

May 25, 2016

Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you ...


The agency is only good at ...

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1 Star Review

By : 'Not'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE1

Dec 15, 2014
People found this helpful3

The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not... Read Full Review


What agent could do to change your mind?

Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).

Comments (1)
Was this helpful?:

By : Customer Relations Manager

Jan 6, 2015

Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie ...


I never usually write reviews ...

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1 Star Review
UserName

Alexandra

By : '7654321'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1

Sep 1, 2014
People found this helpful6

I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was... Read Full Review

Comments (1)
Was this helpful?:

By : Customer Relations Manager

Sep 24, 2014

Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer ...


I am a landlady and have let ...

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1 Star Review

By : 'End_of_tether_landlady'
Services : Letting( As a Owner )
Rent PCM : £1675
Would you recommend ? : No
Postcode : SE1

Jul 31, 2014
People found this helpful1

I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised ... Read Full Review

Comments (1)
Was this helpful?:

By : Customer Relations Manager

Aug 1, 2014

Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full ...


A few weeks ago my ...

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1 Star Review

By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1

Feb 20, 2013
People found this helpful6

A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on... Read Full Review

Comments (2)
Was this helpful?:

By : SparklyFairy

Feb 26, 2013

Hi, Could you tell me which branch this was? Only I'm looking to move myself, and am currently in negotiations with them. I'm sorry you've had such a rotten time of it, I hope you manage to ...


[[EDIT ORIGINAL START]] We ...

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2 Star Review
UserName

Martina

By : 'cerebro24'
Services : Letting( As a Tenant )
Would you recommend ? : No

Nov 14, 2012
People found this helpful4

[[EDIT ORIGINAL START]] We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the fact that... Read Full Review

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No concept of customer ...

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1 Star Review

By : 'Tor'
Services : Letting( As a Tenant )
Would you recommend ? : No

Nov 18, 2010
People found this helpful3

No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back... Read Full Review

Comments (1)
Was this helpful?:

By : Customer Relations Manager

Nov 23, 2010

Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to ...


1 - 12 of 12 items
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Complaints Procedure

Send to Customer Relations Manager

Last updated at 9/22/2015, 10:33:51 AM by allAgents

Awards won by Felicity J Lord, London SE1 2LH