100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
75% lettings fee satisfaction
Aug 02,2014
Aug 02,2014
0
people found
this helpful
this helpful
CityDeal took over the management of the property I had been living in for 4 years in 2012 and on the whole I felt they were good, some emails were slow to respond to and some maintenance issues took a while longer than they should, a couple of things blamed on us, the usual really but the maintenance men were better and friendlier than the previous companies who maintained the flat and in general they were ok and in the past 2 years have not attended the property once so we were kind of left to it, not checked up on which I like. It was going fine until we made some complaints about the state of the property and whether these issues could be fixed, this was during an ongoing dispute regarding a broken freezer taking over a month to replace.
As a result of several complaints to CityDeal made over several days, completely out of the blue we received a Section 21 notice in our email inbox, every tenant (4) told we had to leave the property within 2 months. No reason offered just a "Kind Regards, Joanne". I had been living there for 6 years, one of us for 3 years and we believe this is a 'revenge eviction' based on the amount of complaints made about the very run down property.
When I rang Faisal at CityDeal the only reason he offered was that we had asked for repairs to be made so that's exactly what they were going to do, evicting us in the process. I explained this is my home, 6 years lived in and with no intention of moving on and he said "6 years? Well you've had a good run, it's someone elses turn now". Hardly a professional responce to an overwhelmingly stressful and hard situation for me to be surprised with.
Over the coming weeks and days the agency became very difficult, at one point taking 11 days to respond to an email for which Faisal said was merely an oversight. They then tried to threaten to take money out of our deposit if there was any damage to the property on departing, I reminded him that as they had never been to the property and there had only ever been one inventory done in 2007 how was he to judge what "damage" there was. The inventory in 2007 detailed a very poorly maintained building full of damage, cracks, cigarette burns and non-functioning appliances. Once I sent this inventory to him it shut him up and he retracted his threat of taking money from our deposit. They also insisted that we all move out on exactly the same day, impossible as we are not planning to all move in together as we are 4 random people who just happen to rent rooms in a shared house and they also insisted we go all the way to their office in Chelsea to hand in the keys. Ridiculous. Knowing the girls who lived in the ground floor flat also managed by CityDeal they told me that they were due to move out anyway in August and they informed me of their current rent, an advert appeared on Rightmove for their property at £190 higher than the current rent, this advert quickly disappeared and a new one went up at £300 per month higher than the girls are paying with no overhaul made to the property. I enquired via a private email to which I am not know by to CityDeal and they said that they had received an offer at asking price for rent of the property and so began a bidding war which raised the rent again and again to the £300 increase so it is clear how financially motivated this company are and it is clear they are evicting us based on knowing how much money they can make in 2014 in a trendy part of Kentish Town in a period house.
Avoid renting with this company, they are driven by money, not people and despite hand written letters to them showing the human cost of evicting 4 people in one go they only care about the cash and have been very unhelpful during this process.
As a result of several complaints to CityDeal made over several days, completely out of the blue we received a Section 21 notice in our email inbox, every tenant (4) told we had to leave the property within 2 months. No reason offered just a "Kind Regards, Joanne". I had been living there for 6 years, one of us for 3 years and we believe this is a 'revenge eviction' based on the amount of complaints made about the very run down property.
When I rang Faisal at CityDeal the only reason he offered was that we had asked for repairs to be made so that's exactly what they were going to do, evicting us in the process. I explained this is my home, 6 years lived in and with no intention of moving on and he said "6 years? Well you've had a good run, it's someone elses turn now". Hardly a professional responce to an overwhelmingly stressful and hard situation for me to be surprised with.
Over the coming weeks and days the agency became very difficult, at one point taking 11 days to respond to an email for which Faisal said was merely an oversight. They then tried to threaten to take money out of our deposit if there was any damage to the property on departing, I reminded him that as they had never been to the property and there had only ever been one inventory done in 2007 how was he to judge what "damage" there was. The inventory in 2007 detailed a very poorly maintained building full of damage, cracks, cigarette burns and non-functioning appliances. Once I sent this inventory to him it shut him up and he retracted his threat of taking money from our deposit. They also insisted that we all move out on exactly the same day, impossible as we are not planning to all move in together as we are 4 random people who just happen to rent rooms in a shared house and they also insisted we go all the way to their office in Chelsea to hand in the keys. Ridiculous. Knowing the girls who lived in the ground floor flat also managed by CityDeal they told me that they were due to move out anyway in August and they informed me of their current rent, an advert appeared on Rightmove for their property at £190 higher than the current rent, this advert quickly disappeared and a new one went up at £300 per month higher than the girls are paying with no overhaul made to the property. I enquired via a private email to which I am not know by to CityDeal and they said that they had received an offer at asking price for rent of the property and so began a bidding war which raised the rent again and again to the £300 increase so it is clear how financially motivated this company are and it is clear they are evicting us based on knowing how much money they can make in 2014 in a trendy part of Kentish Town in a period house.
Avoid renting with this company, they are driven by money, not people and despite hand written letters to them showing the human cost of evicting 4 people in one go they only care about the cash and have been very unhelpful during this process.
What agent could do to change your mind?
Been more understanding, replied to emails sooner and not tried to get money out of us unlawfully.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Mar 2021
reviewed by 'Francis'
27th Mar 2017
reviewed by 'Amanda'
27th Mar 2017
reviewed by 'Laetitia'
27th Mar 2017
reviewed by 'Rashel'
19th Oct 2016
reviewed by 'Sherif'
Opening Hours
Address
Citydeal Estates (London) Ltd
115 Churchfield Road
Acton,London
Greater London
W3 6AH
02088960800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £590,000 | £590,000 |
| Lettings | 50% | 75% | £500 | £1,667 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 5 | 1 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- W3
- NW1
- W4
- W1
- W5
- W2
- W6
- W7
- W8
- W12
- SW5
- UB6
- UB5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 29,2021
Mar 29,2021
0
people found
this helpful
this helpful
Faisal’s team have been great. Super helpful, beyond expectation. Gabriel did a great job selling my property at a difficult time. Great team!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2017
Nov 18,2017
0
people found
this helpful
this helpful
Faisal and Gabriel were extremely helpful and consciencous throughout the process. They were always reachable, and happy to answer any questions I had; no matter how small, or how complex. I am grateful to both of them for their patience and fairness. I would recommend ...
read full review
read full review
Comment on agent fees
Fees were fair.
Was this helpful?
Yes
Yes
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
Could not recommend CityDeal Estates more - whether looking to rent or to buy/sell - highly professional and extremely pro-active people, always demonstrating can-do approach.
Had a very pleasant customer experience while choosing where to move.
Thank you for looking after my move from ...
read full review
read full review
Comment on agent fees
Good. Reasonable & market driven.
Was this helpful?
Yes
Yes
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
We were pleased with the service received. Dealt with our queries quickly. The whole process ran smoothly. We would be happy to recommend them in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
Gabriel was very professional and got us a good offer.
Very good agency - quick and clear process, professional service, reasonnable fees...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2016
Oct 19,2016
0
people found
this helpful
this helpful
Citydeal Estates have dealt with both the rental management and sales of my properties and I have received outstanding service every time. Communication is key with Citydeal and this is why despite not living in London anymore, I still use their services. They keep me ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2016
Oct 19,2016
0
people found
this helpful
this helpful
We were looking for a place in Acton Ealing and Chiswick.
Faisal and Gabriel were patient with me and showed me houses which matched my criteria. They were very proactive and kept sending me details of new lets coming and they ended up finding us ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
Very good service and nice people. They helped me find a lovely flat and did everything they promised and also arranged a new bed. Thanks....
read full review
read full review
Comment on agent fees
Similar to other agent
Was this helpful?
Yes
Yes
Oct 01,2015
Oct 01,2015
0
people found
this helpful
this helpful
We are a group of four students and we were looking for a house to share. We found this really nice property letted by Citydeal and after viewing it two times in the same day (thursday) we decided to make an offer for the price ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2014
Aug 02,2014
0
people found
this helpful
this helpful
CityDeal took over the management of the property I had been living in for 4 years in 2012 and on the whole I felt they were good, some emails were slow to respond to and some maintenance issues took a while longer than they should, a couple ...
read full review
read full review
What agent could do to change your mind?
Been more understanding, replied to emails sooner and not tried to get money out of us unlawfully.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
Last updated at 9:40 AM 27/03/2017 by Slava
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
Best Letting Agent in W3 
