Purplebricks

Exceptional Poor Service They won't communicate, they won't admit their faults and they certainly won't pay you what you're owed... They hang up the phone on you, and refuse your calls when you call back... Heartbreaking and frustrating to be treating anyone like ... Read Full Review

Terrible experience. Don't believe the hype. The whole process as you sign up is designed to protect PurpleBricks from you, their own customer. I complained on the grounds that the services were not provided as described and certainly not professional. Sadly, once you sign up, by the time you ... Read Full Review

I've tried to book an appointment to see the property to buy a few times. Every time I choose viewing suitable for myself (and also available in the system to book) I get information that my viewing is rescheduled for a very different time. It's never suitable for me, so I always try to ... Read Full Review

These guys are a joke.....…bunch of liars, scammers and thieves... These guys are a joke.....We had tenants leave our house in November (2020) and tonight (22/1/21) they have informed us that we are not getting money owing (in excess of £400) and it is our fault that the tenant was given his ... Read Full Review

Worst customer experience ever. I had a viewing confirmation in 72 lonsdale road bolton for 15 minutes and I was only 5 minutes late. The viewer showed an aggressive attitude and didn't let us view the property. After we left for home disappointed, the same viewer rang me saying that he ... Read Full Review

I have been a landlord with Purple Bricks since March 2020. First property manager was excellent, fantastic manners and open communication. He left and Hardev Johal took over! It's been appalling since. I have an ongoing complaint that has been raised in late November due to obvious mistake ... Read Full Review

have given 1 star as otherwise the forum wouldn't let me post. my property has had about 10 different 'managers' within the 3 years it's been with them. the rent is never paid on time - it sits in their account until they can be bothered to transfer it over, they lie, there ... Read Full Review

first they will try and tell you they are the best value estate agents, then they will over value your property by a few thousand . They don't tell you but its hidden in the small print that you either pay up front or pay at the end but the end is after 10 months even if you have not sold your ... Read Full Review

I don't even want to give them 1 star, I literally do not understand how this company have got such good reviews on Trust Pilot. Have been trying to view a house- had to cancel first appointment due to work so understand that was a pain for them, however on trying to organise another ... Read Full Review

Great agency until the first problem. They have no problem solving skills, i had no cold water in the property for over 4 months, and the agency did nothing about it however i requested for a repair at least 10 times. I moved out a month ago and i still need to beg for my deposit. Sophie Payne and ... Read Full Review

Con Artists... Take your money and vanish. Only speaking from Doncaster views... If you get a guy called Jonathon as your agent then I'm really sorry in advance. He came and took photos on HIS PHONE. He kept on promising me that the advert was getting listed "tomorrow". ... Read Full Review

I viewed a property all went very smoothly. Then I put forward an offer that's when things started to get suspicious. I was contacted by the agent and asked “is this your final offer”. Obviously you offer what you think the property is worth and take into consideration the surveyors value, ... Read Full Review

Worst experience ever, shocking service, no feedback, pathetic viewings, zero expertise. Do not get drawn in by their fees. I switched to a high street ... Read Full Review

As a buyer crap. I book an appointment in evening as I can only do evenings and they cancel it and put on a Tuesday morning. I can't do Tuesday am so I book another day. They cancel it and offer me Tuesday morning again!!! Why can't you click through from rightmove? It's really ... Read Full Review

Awful experience when buying. Booking system does not work. Waited over a week to view a property. Had a second viewing booked and wasn't told that the property was in fact sold. Left feedback and got a very rude ... Read Full Review

I had a viewing on a property managed where the estate agent "Lauren Blease" has been unprofessional and made us feel unwelcomed. She did not know the property details, was on her phone all the time and refused to open negotiation. I strongly believe the buying process is stressful enough ... Read Full Review

Do not let your property through purplebricks!! They took money each month for full management but didn't tell me that there wasn't actually anyone available to manage my property. It wasn't until a week before my property was due to be empy that I contacted them as to why they ... Read Full Review

If you value your properties or your reputation as a landlord stay away from this company. In the past my experience of a letting agency is someone who vets the tenants, authorises and arranges the repairs and documents this and deals with any insurance claims or disputes. I have been in this ... Read Full Review

We had our house on twice with purple brick the first time was with Jill she was really friendly but after a week she wanted us to drop our house price by £5,000! I had people message me on social media to arrange a viewing or to ask questions because they were not getting a answer from purple ... Read Full Review

Discusting service by purple bricks, I have now had 7 different property managers with no notification of the new contact, they continually failed to do the 6 monthly condition reports, myself and the tennant never receive a reply to emails and they dont answer the phone. I now have people living ... Read Full Review