The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
By : 'Stuart'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : UB8
The professionalism is really poor. Personally, I think purple bricks is a big con and I would never ever use their service again. If your looking to get your home sold at the right value then don't go to purple bricks. They didn't get one viewing at the sale of my ... Read Full Review
By : 'Private'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B61
Worse ever for letting house with purplebricks they don't care at all about any tenants private letting. The service is awful nobody knows anything they all say different things biggest nightmare going!!! Had no hot water for days and was told nothing they can do they can't call the ... Read Full Review


By : 'Tara'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £250000
Would you recommend ? : No
Postcode : SE20
If zero stars was possible this is what they'd get. They do nothing at all to sell your property. Only suggestions have been to lower the price or take a break so it can be relisted on rightmove as new. They are liars, con artists and thieves. They exploit people with a low moving budget who ... Read Full Review
By : Peter Montgomery
29 Jun 2021Tara , I could not agree more. Most Estate agents act to get the best deal for their clients but as you say their only advice is to keep dropping the price. They are unprofessional and many of them ...
By : 'Periklis'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : L3
Had booked a viewing for a flat in Liverpool for 15.30. I arrive at the property 15.20 and have been waiting for the agent to show up. When they didn't I checked my phone to find a request to reschedule for Monday - at 15.28. No other message, or a courtesy phone call. When I rang to ask ... Read Full Review
By : 'Siobhain'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CH45
AVOID- go elsewhere I felt very disappointed with Purplebricks service on all levels. My house had been valued at £250000 and even the person showing people around the property (extra cost) who had worked previously at another estate agent felt it was undervalued as voiced that to me. My local ... Read Full Review
By : 'A.A.'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PR8
Worst EVER real estate company, in Southport made an for a rental property over the asking price and paying 12 months in advance ..!! The lady from Purple Bricks didnt forward my request and the rental house went to her personal friend!!! SCAM ... Read Full Review
By : 'Ase'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £340000
Would you recommend ? : No
Postcode : N20
The worst estate agents ever. Their solicitors which I signed up to were really really bad, if you want to lose money and be broke use them. I sold my house with them and signed up to use their solicitors. I was not buying on and the buyer swas a first time buyer. It took 7 months to complete ... Read Full Review

By : 'Maria'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £265000
Would you recommend ? : No
Postcode : SW11
DON'T DO IT, after that they got my fee, they left me to deal with viewings by myself, not helpful at all, and if you got a property difficult to sell after get the fee they do anything to pist you off end force you to leave. If i could go back I wouldn't do ... Read Full Review


By : 'Marzena'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : M23
The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. There was a filthy mattress without the fire-retardant ... Read Full Review



By : 'Marzena'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : M23
The worst agent I ever came across. The rented house stunk but it was sprayed before viewings by the agent. No code provided for the gate so I had to drag bins throughout the house for 3 weeks till I managed to break the sequence number. There was a filthy mattress without the fire-retardant ... Read Full Review

By : 'Tom'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO13
Quick enough to take my money to get me into a property. Absolute shambles when trying to get work done or contact after checkout. Waited 2 weeks to get back to me about a drain issuse, Failed to rebook a 6 month inspection which in the end never got done. My personal favourite was holding ... Read Full Review
By : 'San'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Conveyancing (Conveyancing)
Would you recommend ? : No
Postcode : SG1
Well, as i am not allowed to use expletives, i won't. But because of their utter incompetence and reliance on a conveyancing system that is utterly and completely unfit for purpose, our chain has broken down. Twice. I would not use Purple Bricks if they paid ... Read Full Review
By : Keith Greenwell
2 Jun 2021purple bricks are only interested in collecting a fee whether or not they sell the...

By : 'H'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
The property was in such bad condition she is lucky she did not die or at least get seriously harmed. Gas poisoning from leaks is not uncommon. Purple Brick have a responsibility to the tenant and need to vet their landlords better. She had a cold winter with damp walls on the inside of the house ... Read Full Review
By : 'Johnny'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £330000
Would you recommend ? : No
Postcode : EX31
Absolute waste of money. We used purple bricks over a period of 4 months. There were a few viewings but it all seemed a bit half arsed and lackluster. After 4 months we had to pull the plug and change agents. Within two weeks of changing we had an offer on the house. It was an expensive mistake ... Read Full Review

By : 'Daniel'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Sold price : £742000
Would you recommend ? : No
Postcode : SE13
Recently bought a house with Purple Bricks as the agent. It was the worst experience ever. Once the offer has been accepted the agent simply disappears and there is no support whatsoever. We tried to book a viewing before exchange of contracts to have a final check of the house and to measure a ... Read Full Review

By : 'Debbie'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : E4
Purple Bricks are awful. I wouldnt have considered selling with them due to their reputation but I was unfortunate enough to accept an offer from buyers who were using them. Got 4 weeks and about £1000 in to the moving process before I found out their incorrect information about the chain on the ... Read Full Review
By : 'Kieran'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £650000
Would you recommend ? : No
Postcode : LS16
Totally useless and left us out of pocket. We viewed a property listed by Purplebricks and were initially very happy to have an offer accepted. We then found out that the property is affected by Japanese Knotweed. The agent claims they had no idea (ie didn't bother to ask the vendor) and then ... Read Full Review

By : 'Bharat'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £190000
Would you recommend ? : No
Postcode : B67
If only I could give them 0 stars! The WORST estate agents you can possibly instruct if you want to sell your property. First of all, the “local property expert” allocated only shows interest the first time when you initially pay £s. Then, no interest. Make sure you check who the local property ... Read Full Review
By : 'Mrs'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £165000
Would you recommend ? : No
Postcode : LE9
Absolute waste of time. Cant get a viewing easily, its almost like their job is not their priority. Ive received text messages saying I cant make an offer without physical viewing! Ive been in the real estate business for 15 years and this company is not doing a good job! They are rude and just not ... Read Full Review
By : 'Lisa'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Purple Bricks charged me over 1k when my house didn't sell after admitting that they significantly overvalued it. If I had known the real value of my house, I wouldn't have asked them to put it on the market. I was tied into a contract without checking the detail and understanding that ... Read Full Review
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Last updated at 12/13/2017, 8:19:08 AM by allAgents