Purplebricks

Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite customer service saying they will ... Read Full Review

I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they valued it at. Their capability claims to get a ... Read Full Review

3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are paying ... Read Full Review

Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through ... Read Full Review

Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up at the property even 10 min earlier but no agent ... Read Full Review

Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the property as per the booking online. To say I ... Read Full Review

We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience has actually shocked our ... Read Full Review

Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval so that day we filled in the application, provided ... Read Full Review

Please do not go with this company. Its run by jokers, Staff in all on commission to sell. Must of the the time there on holiday, never answer the phone , many mistakes on the listing . Ease do not go with this company. 100% bad, 13 phone calls never returned a call yet, made appointments to ... Read Full Review

I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, Luke Saunders, for an extended period of time, but ... Read Full Review

Very poor service in the Southampton area. Marcus Goode doesn't appear interested in upholding viewings. Several cancellations, sometimes at the last minute trying to view a house 3 times. The only contact is email, no call or text so you need to be constantly checking emails in case he has ... Read Full Review

Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are going bust and are using new customers ... Read Full Review

We have been stuck in a landlord rental agreement and literally pay a monthly fee to micromanage this appalling service. Do not use them to manage your lettings. They will leave you vulnerable. Luckily tenants have given notice and we can end the service. No mid term checks, no response to tenant ... Read Full Review

Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After sales, can't be bothered to ... Read Full Review

Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them to take it off but my phone bill says otherwise. Being ... Read Full Review

Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives about the house that were never mentioned when ... Read Full Review

I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart. Escalated issues to the area director who never even bothered to respond. Local property expert ... Read Full Review

If I could give 0 stars, I would. We have had a really appalling 16 months dealing with the Purplebricks Letting Department. Please, heed some advice... if you are thinking of letting a property, please DO NOT use Purplebricks! We paid £495 for a fully managed service and then discovered that they ... Read Full Review

Booked an appointment for a valuation through the online system. No one showed. Left a voicemail for the agent - he never returned the call. Waste of ... Read Full Review

Genuinely don't bother. This summer I put my house on the market with PB, the estate agent then went AWOL. Nothing for weeks. I then discover that he's been off sick, no replacement was given in his place, and no contact made by head office. I was also told that even though I had ... Read Full Review