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Open Doors

4.9/5, 92 Reviews
99% Recommended

95% letting valuation accuracy

95% letting fee satisfaction

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Open Doors has been established for over five years and is now seen as one of Buckingham's leading independent letting agents.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting95%95.00%£510£2,200
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
260621000030
Areas covered
  • Buckingham
  • Milton Keynes
  • Winslow
Address

Open Doors
23 Castle StreetBuckingham, Buckinghamshire
MK18 1BP
01280 821040

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 09:30 - 12:30
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Property Found

No Property Found
This was our first move and ...

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5 Star Review
UserName

By : 'Sharon'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

15 Jan 2016
People found this helpful0

This was our first move and we couldn't be happier!! Rachael helped us from the very beginning to the day we moved in. We both felt we could ask her anything, and she was always willing to help. Everything went very smoothly and we were moved in just before Christmas! Just want to say thank you ... Read Full Review


What agent could do to change your mind?

Good agent fees


Comments on Agent Fees

Good agent fees

Comments (0)Was this helpful?:
Open Doors have been ...

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5 Star Review
UserName

By : 'Phil'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : MK17

27 Nov 2015
People found this helpful0

Open Doors have been fantastic from start to finish in arranging our let. Rachael has been our main point of contact and has been really great to deal with. Rachael has great communication skills and is always quick to respond to our many queries. Kirsty has also been great in liaising with the ... Read Full Review

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Myself and my partner have ...

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5 Star Review

By : 'Harriet'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : MK18

25 Nov 2015
People found this helpful0

Myself and my partner have been renting a property through Open Doors for a few years now, and they are without a doubt, the best agency I have dealt with. My main contact is Kirsty, who is a complete professional, and responds to any queries efficiently and quickly. I would not hesitate to ... Read Full Review

Comments (0)Was this helpful?:
We worked with Rachael at ...

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5 Star Review
UserName

By : 'Marrison'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £630
Would you recommend ? : Yes
Postcode : MK18

18 Nov 2015
People found this helpful0

We worked with Rachael at Open Doors to find a home in Buckingham. Rachael was very friendly and professional. She was upfront about costs and expectations. Rachael was a lot more approachable and accommodating than other letting agents in Buckingham. She was easy to get a hold of, always responded ... Read Full Review

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As a tenant, to know that ...

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5 Star Review

By : 'Pete'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £730
Would you recommend ? : Yes
Postcode : MK17

13 Oct 2015
People found this helpful0

As a tenant, to know that your best interests are always looked after and professionalism from the agent are paramount. In all the years of being a tenant through Open Doors, and in particular the excellent service shown by Kirsty, I cannot praise the company and individuals within enough. Always ... Read Full Review

Comments (0)Was this helpful?:
Excellent service, Open Doors ...

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5 Star Review
UserName

By : 'Sally'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : MK18

4 Sept 2015
People found this helpful0

Excellent service, Open Doors went out of their way to find a rental property for us. They understood and matched our needs to the property. All staff were friendly and efficient and understood how stressful securing a rental property can be. Thank ... Read Full Review

Comments (0)Was this helpful?:
After using a previous agent, ...

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5 Star Review

By : 'Lynn'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : NN13

25 Aug 2015
People found this helpful0

After using a previous agent, who had no interest in the tenants, the property or our interests, it was a breath of fresh air when we switched to Open Doors, they could not have been more helpful throughout the whole process. Excellent service ... Read Full Review

Comments (0)Was this helpful?:
This was my first time ...

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5 Star Review

By : 'Clare'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : MK18

15 Aug 2015
People found this helpful0

This was my first time renting a property while waiting for a new build to be completed. Very impressed with Kirsty at Open Doors as any problems with the house while we were there were dealt with quickly and professionally. Very easy check out and fast return of deposit. Would recommend ... Read Full Review

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My experience with Open Doors ...

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5 Star Review

By : 'Tenant'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : MK18

12 Aug 2015
People found this helpful0

My experience with Open Doors has been excellent. Any request I have had has been addressed efficiently, even before I moved in. I am very happy with the service I receive, and would definitely recommend Open Doors to ... Read Full Review

Comments (0)Was this helpful?:
I rented a property off the ...

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5 Star Review

By : 'Andrew'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : HP22

7 Aug 2015
People found this helpful0

I rented a property off the same Landlord for 8 years. At the start of the experience my landlord used another agent who interspersed their incompetence with apathetic negligence. Fortunately my Landlord turned to Open Doors to represent them as an agent. It made the difference between me walking ... Read Full Review

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I recently had a great ...

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5 Star Review

By : 'SamD'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NN13

5 Aug 2015
People found this helpful0

I recently had a great experience with Kirsty at open doors where I needed to arrange permission from our landlady to surprise my fiancée and co-tennant. Kirsty was quick and effective in arranging dialogue with the landlady and personally very friendly and reassuring ... Read Full Review

Comments (0)Was this helpful?:
After previously having the ...

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5 Star Review
UserName

By : 'Rachel'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £790
Would you recommend ? : Yes
Postcode : HP22

4 Aug 2015
People found this helpful0

After previously having the letting agents from hell I was seriously impressed by the professionalism and efficiency of Open Doors, especially Jane and Amy. Moving at a difficult time they kept us updated every step of the way and could not have made it any easier. I would highly recommend them to ... Read Full Review


What agent could do to change your mind?

Very reasonable


Comments on Agent Fees

Very reasonable

Comments (0)Was this helpful?:
We found the Estate Agents to ...

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4 Star Review

By : 'Faye'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : MK19

29 Jul 2015
People found this helpful0

We found the Estate Agents to be good, helpful and supplied us with all the information we needed. When work needed looking at things were sorted in a swift manner. In my experience they were friendly and happy to go through anything with ... Read Full Review

Comments (0)Was this helpful?:
Our experience with Open ...

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5 Star Review

By : 'Trevor'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : NN13

23 Jul 2015
People found this helpful0

Our experience with Open Doors Estate Agents has been first class. The service we have received, especially from Kirsty Eke, has been exceptional, and any request that we have made or work needed doing has been dealt with efficiently and in a timely manner. Would recommend them without ... Read Full Review

Comments (0)Was this helpful?:
Open Doors provides excellent ...

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5 Star Review

By : 'T&A'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £510
Would you recommend ? : Yes
Postcode : MK18

2 Jul 2015
People found this helpful0

Open Doors provides excellent service to their customers. I would like to thank you all team for fantastic service-nothing has been too much trouble for them. Also I would like to compliment Kirsty Eke. Throughout our years of living in the rented property, Kirsty has been very helpful and ... Read Full Review

Comments (0)Was this helpful?:
I have rented through open ...

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5 Star Review
UserName

By : 'Mel'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : MK18

8 Jun 2015
People found this helpful0

I have rented through open doors for almost 6 years now and they have always provided me with an excellent service. Amy has been especially helpful with some recent problems I had and helped me to sort them ... Read Full Review

Comments (0)Was this helpful?:
Open Doors provides excellent ...

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5 Star Review

By : 'M'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £580
Would you recommend ? : Yes
Postcode : MK18

2 Jun 2015
People found this helpful0

Open Doors provides excellent service to their customers. Their staffs are polite and attentive, specially their property manager, Kirsty Eke was impressively helpful through out my tenancy period with ... Read Full Review


What agent could do to change your mind?

The fees are reasonable.


Comments on Agent Fees

The fees are reasonable.

Comments (0)Was this helpful?:
We found Kirsty very helpful ...

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5 Star Review

By : 'Mr'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : MK18

29 May 2015
People found this helpful0

We found Kirsty very helpful and professional, any enquires we had were dealt with straight away and we were always kept up to date. She was very polite and answered every question we had. We would definitely recommend OpenDoors as we were very happy with the experience we shared with Kirsty. 10 ... Read Full Review

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In the fast paced environment ...

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5 Star Review

By : 'Jonathan'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : MK16

28 May 2015
People found this helpful0

In the fast paced environment that we all live in today that consists of EU referendum's, elections and the overall rat race we sometimes forget the small but important things in life. We recently rented a cottage in Milton Keynes through Open Doors in Buckingham. Our experience with Open doors was ... Read Full Review


What agent could do to change your mind?

Very reasonable


Comments on Agent Fees

Very reasonable

Comments (0)Was this helpful?:
I have let two properties ...

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5 Star Review
UserName

By : 'Sally'
Branch : Buckingham, 23 Castle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : MK18

21 May 2015
People found this helpful0

I have let two properties through Open Doors for a number of years. I have always had excellent service, all the staff are friendly and helpful. They communicate quickly and their advise is invaluable. Recently Amy has been exceptional in dealing with an ongoing issue. Kirsty manages the ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

INTERNAL COMPLAINT PROCEDURE • We aim to provide the highest standard of service to all landlords and tenants, in line with ARLA Code of Practice. One of the requirements of our ARLA membership is that we have a process for assessing complaints about our service, appropriate to our firm’s size and structure. • All branch staff will deal with the normal day to day problems on a one to one basis but once a formal complaint as such has been raised, i.e. “I am not satisfied with the standard of your work/conduct/behaviour etc. and I wish to make a formal complaint”, then at that stage you will be requested to put your complaint in writing, setting out your concerns by reference to any related documents – terms of business, tenancy agreement, inventory, etc. and send it to Sandie Matthews at the address below: 23 Castle Street, Buckingham, Bucks MK18 1BP • The grievance letter will be acknowledged promptly within three working days. We will then investigate in accordance with established “in-house” procedures and a reply sent to you within ten working days of the receipt of the original letter. You will be invited to make any comments that you may have in relation to this response. • Subsequently, if you remain dissatisfied with the way we have handled your complaint, please write to Mark Crampton Smith at: 23 Castle Street, Buckingham, Bucks MK18 1BP • Finally, having exhausted our in-house procedures, if you are still not satisfied with our response, you may refer your complaint to: ARLA, Or: The Property Ombudsman ARBON HOUSE, Milford House 6 TOURNAMENT COURT, 43-55 Milford Street EDGEHILL DRIVE, Salisbury WARWICK, Wiltshire WARWICKSHIRE, CV34 6LG. SP1 2BP who will arrange for your complaint to be assessed by an external Independent Case Examiner in line with their criteria and procedures. 23 Castle Street, Buckingham MK18 1BP 01280 821040 www.open-doors.co.uk

Last updated at 10/29/2019, 10:58:38 AM by allAgents

Awards won by Open Doors

Regional Awards Won by Open Doors

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