The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.1/5, 288 Reviews
3% Recommended
35% sales valuation accuracy
22% letting valuation accuracy
32% sales fee satisfaction
32% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 35% | 32% | £92,500 | £245,000 |
| Lettings | 22% | 32% | £400 | £1,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 91 | 2 | 87 | 0 | 0 | 0 | 11 | 3 | 91 |
OM Property Management
Marlborough House
Wigmore Place, Luton, Hertfordshire
LU2 9EX
08453 370272
By : 'CDB'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
We have just completed a long drawn out RTM process to be rid of them. Two major problems with Peverel/OM 1. They are a rip off. This is best demonstrated by the new insurance costs. £1690 vs £5800+ with them. The rest of the management fees will be 40% cheaper. Our service charges ... Read Full Review
Nothing. They have clearly ripped us off to the tune of £1000s over ten years so we would never use them after that.
By : Strads
13 Nov 2012Hi, can you contact me please on strads85@hotmail.com to give me some advice on how to do this. We are desperate to rid them from our...
By : 'Priory'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Extortionate service charges, take too long and do very little to deal with mager issues. Our property gone down in value since OM property management took over ... Read Full Review
Leave
By : 'propman'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
I have similar experiences of Peverel OM, serious overspends and recharges on top of an inflated service charge in the first place. The apartment block where i own a few apartments has been left in an awful state as funds were not available for basic services due to the overspend. Simple repairs ... Read Full Review
By : Pipehammer
10 Jan 2012I have had similar issues with OM too, the building in which they "manage" is in a right state, the carpets in the hallway are disgusting and the interior walls have not been looked after. ...
By : 'MR'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
[[EDIT ORIGINAL START]] OM PROPERTY ARE A DISCRACE SO I HAVE CONTACTED WATCH DOG AN RIP OFF BRITAIN PLUS I HAVE STARTED MY OWN MANAGEMENT COMPANY CALLED MR MARCEL PROPERTY MANAGEMENT DESIGNED 4 THE WORKING CLASS. EVERY ONE SHOW YOUR SUPPORT AND CONTACT ME ON WWW.SERVICECHARGESTRIKE@HOTMAIL.CO.UK I ... Read Full Review
By : Larry
3 May 2012How do I contact you? We have had soooo many proplems with OM .....id loved to help you expose...
By : 'Taken'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Peveral OM manage my flat. 12 months ago I reported noises in the communal loft area, as did other residents. Several phone calls, and about 8 months later, they finally sent someone out to get rid of the rats. A few weeks later we started getting electric shocks from all the sockets / appliances. ... Read Full Review
Reply to my emails and resolve the problem that I reported!
By : maxwell
19 Dec 2011you should look into 'right to manage', which basically means sacking your exiting managing agents and appointing another. please let me know your email adress if this of any interest and i will send ...
By : 'Shu'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services ... Read Full Review
OM Property Management have been running for decades and as yet they are all a bunch of ammeteurs!!!! If your considering buying a flat that is run byOM Property Management (Peveral) then PLEASE reconsider your options. They increase their service charges every year and offer inadequate services and thats not even taking into account when there is a communal problem. Twice in a year OM have stopped our water supplies withough any notice (standard water maintenance carried out which they booked in advance!), being a mother and having no clean water for days to make formulae and sterilize his bottles withough any notice is a major inconvinience. The Customer Service section is a complete shambles, you even have seniors patronizing you, insinuating that you have contrived certain problems where you end up more angry than you started off due to the lack of CS, you even have their high end managers try and take credit for resolving a problem that they hav'nt even resolved!!! Like I said a bunch of ammeteurs! Seriously though, I am moving soon and part of the problem is OM Property being so incompetent at doing their jobs in addition to their ridiculous service charges.
By : propman
5 Jan 2012I have similar experiences of Peverel OM, serious overspends and recharges on top of an inflated service charge in the first place. The apartment block where i own a few apartments has been left in ...
By : 'Kevin'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
A crooked organisation that have no interest in maintaining anything but their bank balance. The recent subletting consent and underletting fee fiasco is another way to squeeze money from owners and then offer no follow up work. DREADFUL IN EVERY ... Read Full Review
By : 'nicks'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
We bought 4 years ago in a lovely development only problem is Peverel / OM / whatever they are called. Almost every weekend our lift breaks down. We pay too much in service charge as we don't get any services or facilities like gym or pool or 24 hour concierge!! They are useless! The ... Read Full Review
None!
By : 'bob'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Owner)
Would you recommend ? : No
We own 3 properties in Corby, which Perveral OM act as management. They must be the worst management company in the country, we thought Solitaire were bad, this mob, are no more than gangsters, charging the earth,for no service, and coming up with all sorts of charges to make money, which after ... Read Full Review
By : COMMUNAL CLEANING
10 Nov 2011WE ARE A CLEANING COMPANY, IF YOU REQUIRE THE SERVICES OF COMMUNAL CLEANING, WINDOW CLEANING, AND GARDENING SERVICES, PLEASE CONTACT COMMUNAL ON 07867 993 723. COMPETIVE...
By : 'paul'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
Be very aware of these rogue traders,OM property management are definitely the worst company in England. there are one big ... Read Full Review
By : 'Jo'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
My nerves are shot to pieces My account is supposed to be ON HOLD, but I'm receiving threatening debt collection letters despite asking for a meeting with the Estate Manager They are a very poor employer - don't work for them - many of their employees suffer with stress and they are NOT at all ... Read Full Review
By : 'survivor'
Branch : Luton, Marlborough House
Wigmore Place
Services : Letting (As a Tenant)
Would you recommend ? : No
All i can say about OM/ Peverel is that they charge sky high and deliver a rock bottom service. Its a prison ... Read Full Review
By : 'parram'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
I lived in storrinton for 8 years and when we wanted to sell and move they charged us £225.00 to leave and that took some time to be actioned. I would never buy anything which OM. were involved ... Read Full Review
By : 'Steve'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
These people used to be called Peverel, or Peverel-OM. They are diabolical. I think this all relates back to when they were part of the money-grasping Erinacious Group. They certainly have the feel of a private-equity financed operation, complete with grossly-understaffed, over-centralized call ... Read Full Review
Answer the phone promptly. Act to control expenditure, particularly admin type expenditure, in the management of the block.
By : 'Stag'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
In July the new estate manager took a picture with his back to uncut hedges overhanging the access road to pretend that the estate was being maintained. A senior accountant sent an email in February to say that a rebate HAD BEEN transferred, when we enquired we got another email in August saying ... Read Full Review
Be honest be fair concede management of the estate stop ripping us off.
By : 'Gordon'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
[[EDIT ORIGINAL START]] Before we RTM'd our block our Peverel OM property manager was too over-worked or too busy generating fees, and did not deal properly with or pursue under insurance a massive water leak which cost us over £15,000. Under pressure to explain inaction and facing pressure from ... Read Full Review
By : ki
29 Jun 2012omg ..i have same problems demand for no services whatsoever...how do i deal with final threatning demands...
By : 'MS'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
What a shower, They carry out the bare minimum of work, at the lowest possible quality, and get away with doing almost nothing. When challenged, they are evasive. They threaten court action when they are clearly in the wrong. Based on my experience with Solitaire I will NEVER, EVER live in a ... Read Full Review
By : ture
9 Sept 2011is this...
By : 'Robert'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
Disgraceful company. Solitaire not in name but still in evil spirit. They continue to overcharge and then will fight against providing refunds. You will have to work to accomplish anything that resembles fairness, and you will have to pay for the privilege. Customer service is an unknown concept as ... Read Full Review
By : 'PerilOMG'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our estate)
Would you recommend ? : No
OM Property Management are the worst business I have ever come across in any sector. They 'give' extremely poor service in practically every instance of our estate's requirements and have done so for 13 years. For a company specialising in 'management' - it seems ironic - as they do not ... Read Full Review
By : Number 6
8 Jul 2011Thank you "PerilOMG" A true statement of fact that Trading Standards the OFT and the Government seem to ignore. Why in this day and age do people have to accept "daylight...
By : 'ddmhc'
Branch : Luton, Marlborough House
Wigmore Place
Services : Property Management (They manage our building)
Would you recommend ? : No
I have never had the displeasure of dealing with any company with as bad an attitude towards their customers - or as they see them - taxpayers. The assertion that there is an improvement from the Solitaire days is utter nonsense, nothing has happened except for an even bigger propaganda push to ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.