MY DEPOSITS

Always side with tenant. Landlord doesnt respond to deposit request within 7 days - released to tenant Tenant doesnt to request despite months (and provide evidence of unpaid rent, serious damage etc) - deposit held & not released to anyone. Just had tenant claim fraud (council paid there ... Read Full Review

Benjamin was very professional and helpful. He was patiently supportive throughout my time with him on phone. There's also something about him that inspires. I'm very glad having met someone like ... Read Full Review

Ended up losing over half of my deposit due to my deposits not being qualified to detect who was responsible for mould so charged 50/50 to me and landlord aswell as 10% for trimming of a small hedge and wiping plug sockets. Absolute rip off and disgusting. They did not look at my evidence from the ... Read Full Review

Absolute CLOWNS! Tenant left over £2000 of damage and a text saying I could keep the deposit. I offered pages and pages of evidence. The tenant would not reply to “MyDeposits” but got back 50% of the bond returned. Adjudication officer should never be employed! This took 6 months from start to ... Read Full Review

Awful service. Won't release tenancy deposits to new deposit scheme and won't intervene when previous agent has been asked to authorise transfer and not responded. Don't call back when asked to, don't respond to emails. I wish to particularly nominate Armani as being completely ... Read Full Review

We have been asking Mydeposits (George and some other colleagues) for around 2 months to clarify what forms the estate Agent submitted (if any ) when the tenant changed. Unfortunately we are continuously ignored or the replies provided do not answer the specific questions leading us to be concerned ... Read Full Review

I had made a mistake with a payment. Doubling up on the storing of a deposit and I notified My Deposits who have advised that they will get this amended and refund the extra cost that I accidentally paid. Great customer service, no ... Read Full Review

I had a dispute with my tenant where they decorated the bathroom without my permission, broke the towel rail and damaged an electrical box The redecoration was done with ordinary paint and not bathroom paint and the extractor fan was completely blocked with fluff and dust they complained that the ... Read Full Review