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Move Property Sales & Lettings
4.1/5, 22 Reviews
69% Recommended
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Move Property Sales & Lettings
1 Clarence Parade,GL50 3NYCertified Customer Experience
Report Summary
Report generated on (14 August 2025 @ 13:38:04)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 L Davies on 4th Jul 20245 Star Review Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
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Les on 4th Jul 20245 Star Review Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
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George on 20th May 20242 Star Review Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their redress scheme and to the council because the flat was going mouldy due to the lack of heating. Only then was the heating fixed, and only because the landlady stepped in and organised it without Move. A similar pattern (Move not doing anything until eventually the landlady organises her own repairs) happened with other maintenance issues around the flat.
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Joyful Mudyiwa on 12th Jun 20235 Star Review Getting to find a house with Move has been really an amazing experience thanks to Evan . He has been really helpful. Starting from the viewing experience,he was amazingly welcoming,and made me confortable.I didn't have to view many other properties because I was already convinced the one I viewed was good enough. Evan assisted me throughout the settling process and he was so patient and I'm really grateful. I would recommend ?.
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Olivia on 20th Apr 20231 Star Review Horrendous experience, Do not care about tenants.
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Latest Reviews
Joyful Mudyiwa
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £232,500 | £850,000 |
| Lettings | 100% | 99% | £570 | £1,450 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 4 | 4 | 9 | 1 | 1 | 0 | 0 | 1 |
Address
Move Property Sales & Lettings
1 Clarence Parade, Cheltenham, Gloucestershire
GL50 3NY
01242 257333
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 17:30
- 08:00 - 17:30
- 08:00 - 17:30
- 08:00 - 17:30
- 08:00 - 17:30
- 08:00 - 17:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Brilliant ...
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5 Star Review
By : 'L'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Sold price : £259000
Would you recommend ? : No
Postcode : GL52
5 Jul 2024
People found this helpful0
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly ... Read Full Review
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L Davies said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Jul 2024
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
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Brilliant ...
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5 Star Review
By : 'Les'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Sold price : £259000
Would you recommend ? : Yes
Postcode : GL52
5 Jul 2024
People found this helpful0
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly ... Read Full Review
Comments (0)Was this helpful?:
Les Davies said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Jul 2024
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
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Move: Poor property ...
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2 Star Review
By : 'George'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : GL50
20 May 2024
People found this helpful1
Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their ... Read Full Review
Comments (0)Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their redress scheme and to the council because the flat was going mouldy due to the lack of heating. Only then was the heating fixed, and only because the landlady stepped in and organised it without Move. A similar pattern (Move not doing anything until eventually the landlady organises her own repairs) happened with other maintenance issues around the flat.
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George Dickinson said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 20th May 2024
Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their redress scheme and to the council because the flat was going mouldy due to the lack of heating. Only then was the heating fixed, and only because the landlady stepped in and organised it without Move. A similar pattern (Move not doing anything until eventually the landlady organises her own repairs) happened with other maintenance issues around the flat.
On top of this they were generally poorly organised, terrible at replying to emails, and used a reference checking company that repeatedly cold called me to sell me unwanted insurance. My landlady was so frustrated with them that she has now changed the property management to another letting agency.
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My amazing Move experience ...
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5 Star Review
By : 'Joyful'
Branch : Gloucester, 2 Longsmith Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL1
12 Jun 2023
People found this helpful0
Getting to find a house with Move has been really an amazing experience thanks to Evan . He has been really helpful. Starting from the viewing experience,he was amazingly welcoming,and made me confortable.I didn't have to view many other properties because I was already convinced the one I ... Read Full Review
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Joyful Mudyiwa said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 12th Jun 2023
Getting to find a house with Move has been really an amazing experience thanks to Evan . He has been really helpful. Starting from the viewing experience,he was amazingly welcoming,and made me confortable.I didn't have to view many other properties because I was already convinced the one I viewed was good enough. Evan assisted me throughout the settling process and he was so patient and I'm really grateful. I would recommend ?.
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Horrendous experience, Do not ...
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1 Star Review
By : 'Olivia'
Branch : Gloucester, 2 Longsmith Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : GL3
20 Apr 2023
People found this helpful1
Horrendous experience, Do not care about tenants. Do not trust that you will actually have your property until after you move in!! We will never use Move lettings again! A week before our move in date we receive a call telling us the landlord’s circumstances have changed and he ... Read Full Review
Comments (0)Horrendous experience, Do not care about tenants.
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Olivia Griffiths said about Move Property Sales & Lettings
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Apr 2023
Horrendous experience, Do not care about tenants.
Do not trust that you will actually have your property until after you move in!!
We will never use Move lettings again!
A week before our move in date we receive a call telling us the landlord’s circumstances have changed and he will need the property back after 4 months, everything signed, paid for, notices given on current properties and they seemed to think it reasonable we move with our son in to this now temporary accommodation.
When we discussed that if we were to move into the property we would need some sort of compensation for the emotional and financial cost this has and will cause us they went on the defence of the landlord straightaway and thought it was ok firstly this has happened and while yes I get it is the landlords property that if we were to pull out of a signed 12 month tenancy we would of had to pay costs and could even have been taken to court for the loss of rent.
After a very stressful 24 hours of tears from all including my son who was looking forward to moving back near his friends and after speaking to other agents who couldn’t believe this was happening to us and that Move would even let a landlord’s property out when the landlord did not have stable accommodation of his own we decided the stress was too much and the thought of living with that stress for 4 months knowing we would have been homeless if we didn’t find anything in the meantime we had little choice but to withdraw from the property (I believe the intention was to make this happen anyway).
We spoke to our current landlords who both had far more care about us being homeless in the situation and rescinded our notices.
There has been costs occurred that we cannot recover and when we asked for our money back they said it would take 5 working days, luckily they obviously have a more caring accounts department as our monies were returned by the end of that day.
If you chose Move as a tenant don’t trust that you will actually move into the property until you are there and if something goes wrong they will not defend or protect you in anyway.
We have never been through anything this stressful (and we’ve both been through a lot in life) and Move did not support us in any way.
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5 Star Review
By : 'Helen'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL52
23 Jan 2023
People found this helpful0
I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them ... Read Full Review
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Helen Crook said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 23rd Jan 2023
I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them again.
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Outstanding team at ...
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5 Star Review
By : 'Claire'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL50
17 Jan 2023
People found this helpful0
I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance. They have been quick to respond, knowledgeable and have made the process hassle ... Read Full Review
Comments (0)I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
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Claire said about Move Property Sales & Lettings
Services : Letting( As a Owner )Date: 17th Jan 2023
I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
They have been quick to respond, knowledgeable and have made the process hassle free.
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Our thanks to Rachel at ...
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5 Star Review
By : 'Rachel'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL52
22 Nov 2022
People found this helpful0
Rachel has made us feel safe and supported since she took us on as clients. The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the waste disposal, which started to smell after a month. Also ... Read Full Review
Comments (0)Rachel has made us feel safe and supported since she took us on as clients.
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Rachel G said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 22nd Nov 2022
Rachel has made us feel safe and supported since she took us on as clients.
The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the waste disposal, which started to smell after a month. Also keys for windows and doors that were missing. When Rachel became our contact she was approachable and kind, professional and efficient for all parties. A delight.
Recently, the dishwasher stopped working of old age. Rachel understood as we had two bedrooms of guests, how this was particularly important at that time. A delightful Paul came and sorted it within a week. Whilst the other work, not so essential is taking time to be done, due to things needing to be ordered and availability, Rachel’s kind manner, represents Move so much better than the previous employee. She ticks all the boxes, of conducting herself professionally for the owners and ourselves and Moves. She has an emotional intelligence in the way she speaks that shows all of the above. We feel secure with Moves because of Rachel.
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Fantastic! ...
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5 Star Review
By : 'MR_P'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GL52
26 Sept 2022
People found this helpful0
Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks ... Read Full Review
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MR_P said about Move Property Sales & Lettings
Services : Sales( As a Buyer )Date: 26th Sep 2022
Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks guys!
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I called about a repair on my ...
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4 Star Review
By : 'Mollie'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Rent PCM : £570
Would you recommend ? : Yes
Postcode : GL20
7 Sept 2022
People found this helpful0
I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling an engineer out. Her suggestion worked and she even emailed the ... Read Full Review
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Mollie said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 6th Sep 2022
I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling an engineer out. Her suggestion worked and she even emailed the day after to check that everything was ok with the washing machine. Very quick and reliable service
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Beware of what ...
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2 Star Review
By : 'Kp78'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL50
4 Feb 2021
People found this helpful0
DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture. There was also an incident where someone had entered my flat in a ... Read Full Review
Comments (0)DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
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Kp78 said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 4th Feb 2021
DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
There was also an incident where someone had entered my flat in a non-emergency situation and I received no notice at all. No 24 hour prior notice, which is legally required by the housing act, and no retroactive notification informing me someone had entered my flat that day. In fact, it was not until I approached them about a water bottle left and things left astray in my apartment did they mention someone had come in that day. They did nothing to rectify the situation after I notified them of my knowledge of what had happened. I asked what the emergency was since they entered without notification and they did not tell me there was any emergency. All they said was it won’t happen again.
The one positive is I had a leak in my flat which they did get fixed quickly, along with a leaky tap in the kitchen.
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I cannot speak highly enough ...
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5 Star Review
By : 'Kerry'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Sold price : £232500
Would you recommend ? : Yes
Postcode : GL7
4 Nov 2020
People found this helpful0
I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend ... Read Full Review
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Kerry Blanchard said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Nov 2020
I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend him!!
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Exceptional professional ...
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5 Star Review
By : 'Teresa'
Branch : Gloucester, 2 Longsmith Street
Services : Sales( As a Vendor )
Sold price : £850000
Would you recommend ? : Yes
Postcode : GL5
28 Oct 2020
People found this helpful0
Fantastic experience starting from the first visit from Director George Tatham-Losh to my second visit with Senior Negotiator Warren Passey. My property was on the market for one week, viewings took place on just one day and an offer made that same day. Warren arrived an hour before viewings took ... Read Full Review
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Teresa Cooper said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 28th Oct 2020
Fantastic experience starting from the first visit from Director George Tatham-Losh to my second visit with Senior Negotiator Warren Passey. My property was on the market for one week, viewings took place on just one day and an offer made that same day. Warren arrived an hour before viewings took place, he walked around the property with myself, asked loads of questions and rang me the minute viewings ended. The one thing that struck me about Move was the attention to detail and contact at all stages. My own personal experience is that estate agents tell you what they think you want to hear rather than listen and advise. George and Warren have restored my faith in dealing with estate agents and I cannot recommend them enough.
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After 17 months and five ...
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5 Star Review
By : 'David'
Branch : Gloucester, 2 Longsmith Street
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : GL19
17 Jul 2020
People found this helpful0
After 17 months and five estate agents we decided to give Move a try. We had a discussion with Warren, who gave us great advice and there was no sales pressure to use them. Low and behold we have had an offer on our house after one week of being on the market. Just wish we had done this last year. ... Read Full Review
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David Waters said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 16th Jul 2020
After 17 months and five estate agents we decided to give Move a try. We had a discussion with Warren, who gave us great advice and there was no sales pressure to use them. Low and behold we have had an offer on our house after one week of being on the market. Just wish we had done this last year. Can’t fault them.
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I have had the unique ...
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5 Star Review
By : 'Martyn'
Branch : Gloucester, 2 Longsmith Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL4
8 Nov 2019
People found this helpful0
I have had the unique experience of both selling and renting from move and was impressed by the attention to detail on both experiences. Nothing was too much trouble and they sold my house remarkably ... Read Full Review
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Martyn Davies said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 8th Nov 2019
I have had the unique experience of both selling and renting from move and was impressed by the attention to detail on both experiences. Nothing was too much trouble and they sold my house remarkably expediently.
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Excellant service from start ...
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5 Star Review
By : 'Tracy'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL53
1 Feb 2019
People found this helpful0
After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to proceed with and the sale went ahead smoothly with little stress. I ... Read Full Review
Comments on Agent Fees
Offered me a good fee that represented the level of service I recieved.
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Tracy said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 1st Feb 2019
After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to proceed with and the sale went ahead smoothly with little stress. I will definitely use them again without hesitation.
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Fantastic Customer ...
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5 Star Review
By : 'Katherine'
Branch : Gloucester, 2 Longsmith Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL2
1 Feb 2019
People found this helpful0
I recently used Move to sell my property, the communication was excellent and service overall second to none! Very pleased with how Chris and Harry were throughout the process. Will recommend to others ... Read Full Review
Comments on Agent Fees
Reasonable
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Katherine said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 1st Feb 2019
I recently used Move to sell my property, the communication was excellent and service overall second to none! Very pleased with how Chris and Harry were throughout the process. Will recommend to others :)
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Safe ...
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5 Star Review
By : 'Des'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL52
31 Jan 2019
People found this helpful0
Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs. The "Move" team made the whole process smooth, all ... Read Full Review
Comments on Agent Fees
Very reasonable.
Comments (0)Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
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Des Boucher said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 31st Jan 2019
Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
The "Move" team made the whole process smooth, all paperwork was completed, agreed on the move-in date, the apartment was secured. From the moment I met the team, I felt comfortable I had made the right choice, I can highly recommend the Move team.
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Move Out ...
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1 Star Review
By : 'Raja'
Branch : Cheltenham, 1 Clarence Parade
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : GL50
2 Oct 2018
People found this helpful1
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, almost half of the deposit had been taken ... Read Full Review
Comments on Agent Fees
Normal Fees.
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Raja said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 1st Oct 2018
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, almost half of the deposit had been taken citing light cleaning and redecoration. Obviously we aren't happy as no explanation has been given and we left the flat in good condition, it was an old flat to begin with so light wear and tear is normal. Wear and Tear is actually part of the contract. I am still in the process of fighting this case, hopefully can work with Move to resolve this but there communications have been extremely lax, considering this is an important matter. No one has even reached out to contact us and we are still left in the dark. I feel its these type of situations that separates good companies from bad ones. I realise we aren't Moves customers anymore as we have moved to a different flat which isn't under them but we were once their customers and should be treated the same regardless. I am really unhappy about this situation as its causing unwanted stress.
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Exceptional ...
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5 Star Review
By : 'Pat'
Branch : Cheltenham, 1 Clarence Parade
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL50
24 Sept 2018
People found this helpful0
I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. So impressed with the service. ... Read Full Review
Comments on Agent Fees
Good
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Pat T said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 23rd Sep 2018
I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. So impressed with the service. George managed the whole process from beginning to end in a very professional way.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 6/20/2022, 9:24:15 AM by allAgents
