The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 350 Reviews
96% Recommended
97% sales valuation accuracy
97% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 90% | £300,000 | £5,430,000 |
| Lettings | 97% | 90% | £550 | £6,900 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 70 | 1 | 111 | 9 | 76 | 4 | 69 | 1 | 6 | 1 |
Maalems
344 Garratt Lane, London, Greater London
SW18 4EL
0208 875 9200









By : 'EDG'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Owner)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SW17
Leah has organised lettings for me for more than ten years. The service and tenants have always been first class and the recent transaction follows the same pattern. I never think of using anyone ... Read Full Review

By : 'Paul'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
We bought a property through Maalems and had a great experience dealing with James from start to finish. Communication was excellent which helped to ensure a fast and efficient process. James was super helpful and ensured the purchase was as stress free as possible. I would highly recommend their ... Read Full Review


By : 'George'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
All in all a fantastic service from Maalems. Very responsive, kept us up to date and very accommodating with their time during the whole process. They managed the entire process with professionalism, getting us answers to our many questions on the property, and even recommending our conveyancer ... Read Full Review

By : 'Stephanie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW18
James from Maalems came highly recommended by several neighbours of mine who had successfully sold houses through him. Dealing with James was great. He was professional, courteous, extremely fast at responding to my many queries, and made the whole process as smooth and stress-free as possible. I ... Read Full Review

By : 'Robert'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £315000
Would you recommend ? : Yes
Postcode : SW18
I cannot praise Maalems and the quality of service that they offer highly enough. Three years ago we purchased our first flat through them and then this year we have sold the same flat with them as well. During the whole process we felt like we had a personally tailored service which included a ... Read Full Review


By : 'Mrs'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Owner)
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW18
Maalems have found tenants for our rental property for over fifteen years. They have always had our best interests at heart recommending good tenants, excellent professional advice, ensuring minimal void periods, advice on interiors to suit the letting market and fair fees. Maalems are always on ... Read Full Review


By : 'Dawn'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW18
Maalems managed our rental property for some years and I cannot fault the service we received. The staff are very friendly and helpful, especially Magda and Leah. Any repairs/ maintenance were always carried out quickly and ... Read Full Review

By : 'Ignacio'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Rent PCM : £1575
Would you recommend ? : Yes
Postcode : SW18
In the last almost 6 years we rented 2 different properties in the SW18 area and we are very glad both of them were let by and managed by Leah at Maalems. They have always been reliable, accountable and responsive with no surprises on the way in or the way out if we ever return to the area we ... Read Full Review

By : 'Kurt'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
They were very responsive to my questions about the property and were knowledgeable about the area it is in. I would ... Read Full Review


By : 'Matt'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW18
Rented a property for four years and throughout this period, the agency was very responsive and quick to deal with any issues. Staff are polite and pleasant to deal with. The handyman they use is trustworthy, knows the property and sorts out any problems in good ... Read Full Review

By : 'Mia'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Sold price : £765
Would you recommend ? : Yes
Postcode : SW18
Had a great experience dealing with James and the Maalems team when going through a quite difficult house purchase. James kept us updated throughout the process and was very responsive. We were always met with a positive, can do attitude which made us feel important and valued as a client. They ... Read Full Review

By : 'Ria'
Branch : Earlsfield, 344 Garratt Lane
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW19
A new experience that was made super easy! The agents that handled my housing needs were very understanding and patient. I could not have got through the process without their support. Leah and Emily were kind, knowledgeable and very efficient. The process was smooth and support was available ... Read Full Review

By : 'Claire'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £483500
Would you recommend ? : Yes
Postcode : SW18
I bought my flat through Maalems and had such a good experience that when it came to selling it a few years later, I was glad to go with them again. And a very good choice it was. I worked with James both times. The advice, constant hard work and partnership approach throughout made the process ... Read Full Review

By : 'Gemma-Paige'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Sold price : £375000
Would you recommend ? : Yes
Postcode : SW18
We have recently purchased a property through Maalems and could not fault James' service from start to finish. No question went unanswered - from viewing through to purchase, James worked tirelessly to push solicitors and make the process as seamless as possible. As first time buyers, we ... Read Full Review

By : 'Winnie'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SS11
Excellent service from start to finish. James kept me up to date with all the changes once our property was on the ... Read Full Review

By : 'Matthew'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
James at Maalems was very responsive and a pleasure to work with. Highly recommend to anyone looking for an estate ... Read Full Review

By : 'Alex'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
Maalems were acting for the seller during the purchase of our new house and we were very impressed with how they handled themselves. I thought they were extremely knowledgeable, professional and communicated with us extremely well. The process of buying a house, especially within a chain is very ... Read Full Review

By : 'Sarah'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £942000
Would you recommend ? : Yes
Postcode : SW18
We decided to switch to Maalems after marketing our house with one of the larger well known agents for 6 months. WHAT A BREATH OF FRESH AIR! James was personable and really made us feel like he was on our side for the house sale. We wished we had switched to Maalems long before. James and his team ... Read Full Review

By : 'Charlotte'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW18
We recently purchased a property through Maalems. James and his team were very professional and attentive. Would recommend and use again. They were very helpful. Replied to emails very fast easy to contact. Honest and all very ... Read Full Review

By : 'Vicanne'
Branch : Earlsfield, 344 Garratt Lane
Services : Sales (As a Vendor)
Sold price : £425000
Would you recommend ? : Yes
Postcode : SW18
I have just sold my flat with Maalems, James Hallam was my agent, from start to finish I couldn't have asked for a better agent. He was not pushy in calling my mobile to try to trick me into anything. As a company their prices were the best in Earlsfield which is what drew me to using them, ... Read Full Review
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Maalems Complaints Procedure Our complaints policy: We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards. If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS). What will happen next? 1. We will send you correspondence acknowledging receipt of your complaint within five working days. 2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you. 3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time. 4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken. 5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response. 6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter. 7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed. 8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 2/2/2021, 11:20:15 AM by allAgents