Luff Associates Ltd

Really helpful, I was running really late and luff managed to work overtime to allow me to still view the property. They made sure I had everything I needed and eventually secured me the property. Really great estate ... Read Full Review

Prior to using Luff as my property rental agency, I got mixed reviews from friends especially regarding their check out process however, see below my personal experience/opinion having rented from luff for 3 and half years: - Quick processing of tenancy application; - Efficient turn around of ... Read Full Review

This was an old property needing some renervation, and suffers from a small amount of damp. Whenever I had an issue, the agent responded promptly, remedying the issue immediately. Very professional and ... Read Full Review

Singularly the most unprofessional and incompetent individuals and company I have ever had the displeasure of dealing with. Rude, arrogant, and completely and utterly overpriced at every stage. Upon admitting our initial offer we heard nothing, we actually had to chase the agent who had very ... Read Full Review

We received excellent service from Luff in Camberley , they relocated us quickly and efficiently. They took care of all the small details making our move much more easier. I would recomend this agent to anyone. Thank you ... Read Full Review

We have been hugely impressed with the service provided by Luff Associates while we were letting our property. They found tenants quickly and looked after everything. We live a long way from our rental property but have been confident it was being managed in every respect. Any issues our tenants ... Read Full Review

Couldnt ask for better service. Instructed Chris at Luffs Saturday morning and on Tues mornig Lee called to say they had a suitable tenant. Superb service, and highly ... Read Full Review

Tracie Sweeny was incredibly helpful and went out of her way to cover for another member of staff who was away, even though it was not her area of responsibility. Luff Associates managed to find me a new tenant within a week of the property becoming available. And as I live in France, I had to ... Read Full Review

I had my property let with Luff for 9 years between 05 and 2014. It was never empty for more than 1 week. Under full management they oversaw all maintenance and I rarely heard a peep regarding the property. As a side not I was quoted £600 to fix the central heating and they arranged the job for ... Read Full Review

In 14 years of ownership my flat was never empty for more than a month and rarely empty at all. Luff Associates staff were always available to take calls and I found them to be proactive, experienced and extremely helpful. They took care of everything: tenants were checked (they always paid); ... Read Full Review

A very professionally run company, always happy to help answer queries in an honest and comprehensive way. Trades persons selected by Luffs to carry out maintainence have always been of a high standard. Would definitely ... Read Full Review

Agents were very professional and prompt with all correspondence and in dealing with any maintenance issues. Good service all round. My only criticism was that when the property was up for re-letting, some of the viewings, plus a visit by the landlady, were at very short notice - same day or only ... Read Full Review

Excellent line of communication throughout from Toby and Dawn. Any issues with the property in the beginning (which were minor due to effective management) were swiftly dealt with accurately and personally. I felt the attitude of the staff was perfect in the sense that they were consistently polite ... Read Full Review

Luff Associates dealt with every aspect of letting our family home from start to finish with such great care we wouldn't hesitate recommending them to anyone in a similar position to ourselves. Having been let down by other agents, Luff Associates never failed to deliver from our first meeting. ... Read Full Review

I would not hesitate to recommend them anyone thinking of letting a property. They have looked after all three of my properties with no ... Read Full Review

We have used Luff's twice to rent out our property. On both occasions they found excellent tenants quickly and were very prompt regarding tenant checks and paperwork. A very good ... Read Full Review

Shocking customer service, non responsive, arrogant and misleading. After viewing the property in the evening (no agent present, just the current tenants!) we called up first thing the next morning to let the property. Leigh sent an email stating the following: "Please see list below of ... Read Full Review

I have been a tenant of the above agents for six months and have found them to very helpful and dealt with any problems that occurred in a timely and efficient manner. I have been a Landlord for many years in a different county and know this is the way I would hope my Tenants were ... Read Full Review

Having never let a property before I found everyone at Luff Associates very helpful and informative. They guided me through all the jobs and paperwork I needed to complete before my property could be let and having them fully manage my house meant I didn't have to worry about a thing once my tenet ... Read Full Review

Have been a landlord with them for 4 years - they are terrible. Their property reviews are poorly carried out - they never inform the landlord of the findings, and when they do they will state "property in good order". However if you persist and get the pieces of paper used during the ... Read Full Review