Keylet

Following the dreadful reviews I was skeptical about recommending Keylet at first to student friends. However the property was perfect and Millie was highly professional and resolved any issues with genuine warmth according to my friends. After the tenancy finished I asked my friends they got ALL ... Read Full Review

Appalling, stay clear. Don't expect your deposit back. Exploiting ... Read Full Review

Awful company, dirty student house, fire brigade said it was unsafe - lack of fire doors, tenants not refunded deposit even though it was left in better condition than when they arrived. Company refuse to speak to anyone apart from lead tenant... Stay ... Read Full Review

It I could rate this agency no stars, I would. My daughter and her 2 friend rented a flat in Roath, 1 of whom moved out and her room was locked for the remaining 8 out of 12 month period. Prior to handing the key back at the end of the letting term, 4 of us gave the flat a very deep clean, ... Read Full Review

AWFUL COMPANY!!! How is this company still legally able to operate? When we were searching for a place in Cardiff, we were initially quite pleased with the service in the office, but that was the last time we ever got good service from anyone working there. As we went round the houses, it was ... Read Full Review

Letting agencies is not usually the best, but I think I was just too lucky in my other experiences. Keylet is by far the worst letting agency I've been with. A few examples? - They came into the property without permission (that we noticed), and maybe they came more. Once, they even ... Read Full Review

AVOID AT ALL COSTS! Went with Keylet- BIGGEST MISTAKE. We moved into our property and it was in grim condition- rubbish all over garden, house was dirty& quite clearly not cleaned, many items in the inventory were missing etc… the list goes on. However, it got a lot worse, we ... Read Full Review

This agency is the biggest * and waste of time there is in Cardiff and the whole of the UK. I regret the day I made a tenancy agreement with them. They are fraudsters and deadbeats. Many people have been ripped off by them, they are like a trap. I hope this agency rots and disappears soon, for the ... Read Full Review

They try to charge illegal agency fees, despite them being illegal since 2019 (2.5 years ago!). They were extremely keen to send a summary of the deposit via post, which I later learned is because this '' costs'' you £30, whereas an email is £12! ... Read Full Review

They are one of the worst agencies in Cardiff. please don't choose to let with them. I am telling you for your own benefit. you would thank ... Read Full Review

Keylet harassed tenants and knowingly offered them a dangerous home. They gave been terrible to deal with. This is an honest review - please avoid ... Read Full Review

This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well due to the abuse, Keylet ... Read Full Review

Beware! Keylet knew that some of their tenants were abusive and violent but let rooms to my friends anyway, who were forced to leave because Keylet refused to act. Now Keylet is demanding rent for when my friends weren't even there, and threatening their families with legal action. This is a ... Read Full Review

Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had to move out as a result of Keylet’s ... Read Full Review

An agency of fraudsters. They only care about your money and they don't mind tenants. They show you houses as if they were new, but then, you'll find a lot of broken things and they don't care about them. Also, Keylet is always threaten tenants with fines if you do a little stupid ... Read Full Review

Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys the sales administrator and also Chris the sales manager. They handled both our sale and purchase, and the sale went well, with excellent marketing that got a lot of interest. and we accepted ... Read Full Review

Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment in Cardiff, and upon arrival to the city and half an hour before the viewing appointment, the Key let cardiff bay branch communicates with me to ... Read Full Review

Had been struggling to find a property of decent quality and within a couple days Keylet called back and advised they have potentially found me the property I was looking for. Can't thank the enough for going out of their way. 10 out of ... Read Full Review

Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff ... Read Full Review

The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly ... Read Full Review