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Keatons

4.9/5, 377 Reviews
100% Recommended

92% sales valuation accuracy

84% letting valuation accuracy

89% sales fee satisfaction

89% letting fee satisfaction

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Keatons is a highly focused company with a great desire to improve the way that our business operates.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales92.00%89%£250,000£8,500,000
Lettings84%89%£925£3,550
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
3611158455144811110
Address

Keatons
Quayside House2 Westferry RoadLondon, Greater London
E14 8JT
0203 006 7788

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Keatons Branches (View All 9)
Nice meeting with ...

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5 Star Review

By : 'Olu'
Branch : Stratford, 152-154 The Grove
Services : 2
Would you recommend ? : Yes
Postcode : E16

17 Sept 2025
People found this helpful

I had a wonderful experience working with Justine. From our very first meeting she was professional, warm, and genuinely helpful. Her marketing skills are excellent and she was encouraging and supportive to my whole family as we worked to secure the property. I really appreciate her being there us ... Read Full Review

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Nice meeting with ...

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5 Star Review

By : 'Olu'
Branch : Stratford, 152-154 The Grove
Services : 2
Would you recommend ? : Yes
Postcode : E16

17 Sept 2025
People found this helpful

I had a wonderful experience working with Justine. From our very first meeting she was professional, warm, and genuinely helpful. Her marketing skills are excellent and she was encouraging and supportive to my whole family as we worked to secure the property. I really appreciate her being there us ... Read Full Review

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Nia was very helpful and ...

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5 Star Review
UserName

By : 'Althea'
Branch : Deptford, Albury Corner, 186A Deptford High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1

7 Aug 2025
People found this helpful0

Nia was very helpful and informative she made me feel like I was making the right ... Read Full Review

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Very unprofessional letting ...

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1 Star Review
UserName

By : 'Keith'
Branch : Bow, 397-399 Mile End Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No

27 Jul 2025
People found this helpful0

Very unprofessional letting agents especially billy Daughter and 2 other friends planned to rent a property. Completely messed about by oscar, no communication, then the landlord changed her mind wanted to sell, still was going to go ahead with property as need as had invested so much time into ... Read Full Review

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Horrible experiences with ...

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1 Star Review
UserName

By : 'Ijeoma'
Branch : Deptford, Albury Corner, 186A Deptford High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1

8 Aug 2024
People found this helpful1

Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about you enjoying the property you rent. Avoid Keatons. I have ... Read Full Review

Comments (1)Was this helpful?:

By : Claire Mardle

8 Aug 2024

Hi Ijeoma, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we...


Shocking estate agents - ...

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1 Star Review

By : 'Camilla'
Branch : Bow, 397-399 Mile End Road
Services : Letting (As a Tenant)
Rent PCM : £2300
Would you recommend ? : No
Postcode : E1

15 Dec 2023
People found this helpful2

Absolutely awful estate agents. Couldn’t fix basic issues in our flat, they use awful tradesmen who literally cause more damage than they fix. Keatons served a us section 21 notice on a Friday afternoon two days after a flood in our flat. No willingness to help tenants whatsoever, a money ... Read Full Review

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Keaton's have let an ...

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1 Star Review

By : 'Sum'
Branch : Hackney, 352 Mare Street
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : E9

29 Aug 2023
People found this helpful0

Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however ... Read Full Review


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Tarik from the hackney branch ...

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5 Star Review
UserName

By : 'Tess'
Branch : Hackney, 352 Mare Street
Services : Sales (As a Buyer)
Sold price : £740000
Would you recommend ? : Yes
Postcode : E9

21 Oct 2022
People found this helpful0

Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so ... Read Full Review

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Keatons - real ...

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5 Star Review
UserName

By : 'Marharyta'
Branch : Stratford, 152-154 The Grove
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E15

13 Jan 2022
People found this helpful0

Keatons - real professionals! It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable. Many thanks to Keeley and all the team ... Read Full Review

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Beyond harrowing experience ...

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1 Star Review

By : 'East'
Branch : Hackney, 352 Mare Street
Services : Letting (As a Owner)
Rent PCM : £1900
Would you recommend ? : No
Postcode : E8

9 Nov 2021
People found this helpful3

Beyond harrowing experience dealing with Keatons Hackney. I never normally write reviews, let alone a long one like this one… Like everyone, I'm really busy and REALLY don't have the time. But I am so traumatised by my experience, I want to warn other landlords/landladies about ... Read Full Review

Comments (1)Was this helpful?:

By : Tony George

16 Nov 2021

This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business. The only pertinent issue here is that you attempted to avoid...


NO stars - awful ...

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1 Star Review

By : 'Hackney'
Branch : Hackney, 352 Mare Street
Services : Letting (As a Owner)
Rent PCM : £1800
Would you recommend ? : No
Postcode : E8

23 Oct 2021
People found this helpful2

I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a lot of risk with our tenants through basic mistakes. They are absolutely ... Read Full Review

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Review for ...

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5 Star Review
UserName

By : 'Jenny'
Branch : Stratford, 152-154 The Grove
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E20

16 Sept 2021
People found this helpful0

The services provided by Keatons were very professional, they kept following-up with me every step of the way. They never hesitated to answer any of my questions and directly booked a viewing to the property at my convenience. Keeley Shaw was very responsive and resourceful during the entire ... Read Full Review

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Great service from Oscar ...

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5 Star Review
UserName

By : 'Mei'
Branch : Bow, 397-399 Mile End Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E3

6 Sept 2021
People found this helpful0

Oscar is an amazing letting agent. He is very patient and polite during the viewing. Unfortunately I did not manage to secure the property, he gave me a call sent me a few other properties. Very professional and efficient ... Read Full Review

Comments (0)Was this helpful?:
lack of ...

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1 Star Review
UserName

By : 'T'
Branch : Deptford, Albury Corner, 186A Deptford High Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : BR3

12 Aug 2021
People found this helpful1

We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove. We originally requested an afternoon viewing, to my surprise we was told by Charlotte who is the Lettings manager that she only does viewing either on her way to work or on her way ... Read Full Review


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Amazing experience, agent ...

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5 Star Review
UserName

By : 'Max'
Branch : Stratford, 152-154 The Grove
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E15

24 Jun 2021
People found this helpful0

Amazing experience, agent Lauren was friendly and helped us a lot. Thank you Keatons for being professional and patient. Would highly recoment to consider Keatons as your ... Read Full Review

Comments (0)Was this helpful?:
Elliot has been excellent, he ...

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5 Star Review
UserName

By : 'Paul'
Branch : Hackney, 352 Mare Street
Services : Sales (As a Buyer)
Sold price : £710000
Would you recommend ? : Yes
Postcode : E5

8 Jun 2021
People found this helpful0

Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank ... Read Full Review

Comments (0)Was this helpful?:
Honest, friendly and ...

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5 Star Review
UserName

By : 'Sophia'
Branch : Hackney, 352 Mare Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E9

27 May 2021
People found this helpful0

Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on how best to get our offer accepted, she was so helpful and ... Read Full Review

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Big shout out to Sam B., who ...

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5 Star Review
UserName

By : 'Scottie'
Branch : Hackney, 352 Mare Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E8

27 May 2021
People found this helpful0

Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and would gladly use her again – but ... Read Full Review

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Best estate agency in the ...

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5 Star Review
UserName

By : 'Radoslaw'
Branch : Stratford, 152-154 The Grove
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E15

12 May 2021
People found this helpful0

Very professional services never have any issues always a very helpful I Tenant over 12 years in my opinion best estate agency, in the market. Thank you Krissie for the sort out all problems day by ... Read Full Review

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I had some major issues when ...

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5 Star Review
UserName

By : 'Daniel'
Branch : Stratford, 152-154 The Grove
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E8

7 May 2021
People found this helpful0

I had some major issues when I moved into my flat (honestly too numerous to list), but Hayley was an absolute rockstar. She patiently and empathetically listened to all my concerns, and managed all the different parties involved (previously I had been discussing the problems with 3-4 different ... Read Full Review

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1 - 20 of 377 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Keatons

Regional Awards Won by Keatons

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