Hacking & Paterson

A tree surgeon has just cut a tree in 2 minutes costing £260. The inept factors sent a letter asking for objections but the neighbours has no idea which tree. It turns out it is not the largest tree but it was annoying 1 person so we are duty bound to lay for thus? I don't think so! Inept ... Read Full Review

H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all ... Read Full Review

H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 to get my £100 float ... Read Full Review

This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and ... Read Full Review

Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out of its ... Read Full Review

I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) act ... Read Full Review

I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister ... Read Full Review

HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for a further 3 months of insurance ... Read Full Review

the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took ... Read Full Review

the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took ... Read Full Review

We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each for an "Apportionment ... Read Full Review

If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists! They were the chosen factors when I moved into my development some time ago and they are the main reason I decided to sell up and get ... Read Full Review

These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are more charges for work that they have clearly not done. Absolute ... Read Full Review

Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 “private repair” bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ... Read Full Review

Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily use that against you if they don't ... Read Full Review

this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my lawyer sending them a cheque for £ 229 how they get away ... Read Full Review

No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and ... Read Full Review

the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud. h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely nothing,*.i owned a flat for 3 months ,they done absolutely nothing and ... Read Full Review

Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of £40-£45 on the basis that my original deposit was £50 and only 3 days charges outstanding. However, a fee of £75 plus ... Read Full Review

Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They do not listen to their clients. I've contacted my ... Read Full Review