Hacking & Paterson

I wish I had read their reviews before I bought my property!!! Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications. During COVID I have been threatened with legal action ... Read Full Review

Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality ... Read Full Review

Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS! They‘re not interested in organising anything other than lining their ... Read Full Review

**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could. They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, ... Read Full Review

The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to go! Outrageous. Glad I won't be ... Read Full Review

If i could give a -10 then i would, worst company i have dealt with in all my life. I'm a tenant and called them to find out when a contractor would be out. We are in lockdown and we all have no tvs working as we have no signal. Alistair should not be in a customer service role, very abrupt ... Read Full Review

If I could give zero stars I would. They sent someone round 3 weeks into lock down to wipe our stair banister with a dirty cloth. After 3 weeks it's a bit late, never mind we did not give permission and it's not essential so they are breaking the law. They make up things, contract ... Read Full Review

Very disappointed in H&P as they felt the need to have the ground's team out during lockdown! Cutting the grass is not essential work especially as they had no ppe and spent six hours in our street which normally takes two hours. Absolute ... Read Full Review

Very disappointed in H&P as they felt the need to have the ground's team out during lockdown! Cutting the grass is not essential work especially as they had no ppe and spent six hours in our street which normally takes two hours. Absolute ... Read Full Review

VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in my flat, a small 5mm crack. ... Read Full Review

We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting for the roof to collapse to do something? Very rude ... Read Full Review

One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across. In a telephone call Hacking and Paterson (HPMS) advised they would update ... Read Full Review

Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser. Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported on all ... Read Full Review

I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly and ... Read Full Review

They unfortunately manage two properties for me They are Not to be trusted Will not even speak to me on ... Read Full Review

Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that the remainder would be payable when they took over ... Read Full Review

As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out. I'd move property rather ... Read Full Review

I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a month ago and ... Read Full Review

Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband is a lawyer who keeps ... Read Full Review

I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of ... Read Full Review