Frost's Estate Agents

In mid-February this year, we decided to sell our family home, along with my mother's home and make a joint purchase for the whole family. We contacted Frosts estate agent and John Sullivan arranged to do an evaluation on mums property in St Albans. He reassured us of Frost's abilities and ... Read Full Review

From day one, David was brilliant and gave us the confidence that we needed , entering this stressful process. Trudie , as our point of contact was perfect in every way. At all times we felt up to date and informed. Trudie is a ... Read Full Review

Daniela has been fantastic. I really appreciated that she listened and took the time to communicate often. I always knew she would reply quickly and ... Read Full Review

Bought a property through Frosts last year excellent advise and communication. I would however like to thank you all at Frost for your assistance and professionalism. In particular Neil Dowsett was incredibly helpful and went the extra mile in my dealings with them. Would recommend and use ... Read Full Review

One of the worst agents I've dealt with. Having made an appointment view a property and driven 45 minutes I found out the property had already been let and we had not been told. Complete lack of disrespect, shameful service. Please avoid if you can. I would give them 0 zero stars if that was ... Read Full Review

If I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made a viewing and were told en-route that they ... Read Full Review

Awful Customer Service, I have move alot and have rented many properts before and have never been treated like this, they clearly dont care about there customers! When my shower broke property management were apauling, not to mention the crazy amount they charged for checking out of the property, ... Read Full Review

Rented through Frosts a while ago. Paperwork was fine but staff very unhelpful and one in particular was very very rude and argumentative. Also we specifically advised them when we had served notice to vacate that they were to do NO viewings whilst we were on a 1 week holiday as we wanted NO access ... Read Full Review

Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who I also sometimes had to deal ... Read Full Review

Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who I also sometimes had to deal ... Read Full Review

Positives: Marketing was good. When they finally did find a buyer, they managed to get me the asking price, which I was very pleased with. Good with handling liason between myself and buyer/chain during the sale. Negatives: Communication was poor at times. Viewings were few and far between. ... Read Full Review

I recently purchased my house through Frosts. I found their agents to be extremely professional, in particular Lucy who maintained regular contact during our search (the only one of the estate agents to do so) and then provided regular communications and progress updates through to completion. This ... Read Full Review

Excellent Service from start to finish. They sold our house for a good price within a week while we were on holiday. We have been kept informed of the progress of the sale throughout, and on the rare occasion we have needed to call the office for anything, we received a full response quickly if ... Read Full Review

We recently bought and sold through Frosts using the Marshalswick and St Albans offices. Frosts were great, in particular Justin, who had to deal with some tricky last minute negotiations. I wouldn't hesitate to recommend ... Read Full Review

Dealing with my Cousin's estate in St Albans from Taunton wasn't ideal. However, Frost's managed to achieve a better price for the property than I anticipated and kept me informed as the sale progressed. Rapidly identifying cash buyers, the sale proceeded to a satisfactory conclusion. I was ... Read Full Review

After 2 years of trying to sell and having previously used several other Harpenden agents I came across Frost's. The manager there personally came to value my property in Caddington and offered useful advice. Within 4 weeks of marketing they managed to achieve within ... Read Full Review

Appalling customer service. We've been fighting with our Landlord for the last two months over a deposit and it could all have been avoided hadn't their property management staff been so incompetent, not to mention rude over the phone and the most unhelpful I've ever seen in customer-facing jobs. ... Read Full Review

Average. Well-drafted (clear) tenancy agreement. Charge over the top for references, but not as bad as some. No 24 hour contact, meaning that they aren't available when emergencies happen, and won't refund you if you take your own action. When they are in, though, they get things done (although ... Read Full Review

Truely terrible! Put property on Market in Oct 09. Sold within a week to someone who Frosts told me was a cash buyer. Turned out the buyer needed a mortgage and couldn't get one. Only found this out in Dec! Put property back on Market having already moved out! Property left vacant but still Frosts ... Read Full Review

We have been renting through frosts for about 9 months now and not only is the house not living up to the standard the details said we have had numerous problems, trying to get them fixed is a real pain which takes far too long, we have been waiting 2 months for them to fix a broken garage door and ... Read Full Review