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Foxtons
2.4/5, 1363 Reviews
36% Recommended
80% sales valuation accuracy
59% sales fee satisfaction
We embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. We do business differently to give you the edge.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 80.00% | 59.00% | £32,000 | £2,995,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 65 | 78 | 267 | 363 | 260 | 23 | 116 | 20 | 53 | 114 |
Address
Foxtons
566 Chiswick High Road, London, Greater London
W4 5BE
020 7973 2020
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 20:00
- 09:00 - 20:00
- 09:00 - 20:00
- 09:00 - 20:00
- 09:00 - 20:00
- 09:00 - 17:00
- 09:00 - 17:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Foxtons Branches (View All 68)
Appallingly ...
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1 Star Review
By : 'Chris'
Branch : Kingston, 173-177 Clarence Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : TW12
3 May 2018
People found this helpful1
Having agreed to provide a valuation specifically for probate purposes, they then only produced a valuation for future selling with an asking price and refused to provide a correct valuation. They appear not to understand the difference between Probate and Selling valuations. Subsequent attempts ... Read Full Review
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Incredible ...
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5 Star Review
By : 'John'
Branch : Stratford, 9 The Grove
Services : Sales (As a Vendor)
Sold price : £345000
Would you recommend ? : Yes
Postcode : E15
30 Apr 2018
People found this helpful0
Foxtons really came through for me. They got me a buyer really quickly and lined up viewings right from day one. Then, the day before exchange the buyer dropped out. I faced not being able to buy my dream home with my fiancee. It was one of the lowest moments of my life. Foxtons got to work ... Read Full Review
Comments on Agent Fees
Foxtons' fees were pretty much standard for the industry.
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Please don't bother, use ...
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1 Star Review
By : 'Charlie'
Branch : Islington, 355 Upper Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N1
20 Apr 2018
People found this helpful2
Foxtons will take your money a d have you sign forms ASAP, they will be able to contact multiple times a day until you have signed, then you are pretty much left high a d dry. My flat has been nothing but trouble from beginning to end. No fire alarm and the manager has the cheek to tell me that if ... Read Full Review
Comments on Agent Fees
Bad
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Built on ...
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1 Star Review
By : 'Gina'
Branch : Crystal Palace, 26 Westow Hill
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SE25
10 Apr 2018
People found this helpful4
A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told. His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we were wrong. It was evident the flat was over valued and we ... Read Full Review
Comments on Agent Fees
3% fees, so you expect a lot more up front communication
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Unprofessional and ...
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2 Star Review
By : 'marc_antony'
Branch : Fulham Broadway, 55 Fulham Broadway
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W14
23 Mar 2018
People found this helpful3
There so many issues from beginning to end. The first agent we worked with was frequently (very) late for viewings and was sacked while we were in the middle of signing our contracts. The viewings they managed while we were still living in the property were the real low point. Alex frequently ... Read Full Review
Comments on Agent Fees
Extortionate.
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Short term - ...
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1 Star Review
By : '36'
Branch : Sloane Square, 44-46 Kings Road
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : No
Postcode : SW10
20 Mar 2018
People found this helpful1
I would strongly recommend international clients considering renting a short term property in London to avoid renting from Foxtons. We have rented a flat in Chelsea for 2 months and the experience was terrible as they are extremely unreasonable upon check out. You will be faced with an enormous ... Read Full Review
Comments on Agent Fees
Extremely unreasonable withholding of the deposit.
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Terrible agency which charges ...
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1 Star Review
By : 'Lin'
Branch : Fulham Broadway, 55 Fulham Broadway
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : W14
11 Mar 2018
People found this helpful1
Terrible agency which charges 31% management fee to landlords for a service that is very poor: loss of documents / emails with erroneous information in them (to make you think that you will earn more) no response to emails and even not posting the property. I have just lost 2 months and a huge ... Read Full Review
Comments on Agent Fees
31% finders fee (with compulsory management fee included for short term lets - less than 6 months)
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By : Mr A Panteli
15 Mar 2018Lin, try my agency they charge me 10% plus vat managed and their reviews speak for themselves. We cover all parts of london. Spencer James...
Foxton Agency is a rip-off ...
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1 Star Review
By : 'Disappointed'
Branch : Fulham, 345 Fulham Palace Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
7 Mar 2018
People found this helpful0
Foxton Agency is a rip-off and unprofessional. Even when you rent is paid on time they send you letter to pay again and threatening to charge you a fee.. when you notice them their unprofessional mistake, they do not apologize... They do not respond to your email when you have an issue with ... Read Full Review
Comments on Agent Fees
They are too expensive and hidden...
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Without doubt the most shady ...
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1 Star Review
By : 'CB'
Branch : Fulham Broadway, 55 Fulham Broadway
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
6 Mar 2018
People found this helpful2
Without doubt the most shady agency in London (Foxtons Fulham). At first visit and glance, it seems like a great agency - that is, until the contract is signed then they change their attitude and go against everything that was decided in the offer. We dealt with negotiator Alex Cima. Some of the ... Read Full Review
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Foxtons does not care about ...
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1 Star Review
By : 'Mae'
Branch : Walthamstow, 183-185 Hoe Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E16
1 Mar 2018
People found this helpful1
Foxtons does not care about you or your family. Foxtons have the highest prices on the market yet their staff is incompetent and rude. They want your money! Please go to another agency, a local one that is respectful of their customers. Foxtons will con you, lie to you, stress the h*** out of you ... Read Full Review
Comments on Agent Fees
Everything is overpriced
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Pay very high charges then ...
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1 Star Review
By : 'Ripped'
Branch : Chiswick, 225a Chiswick High Road
Services : Letting (As a Owner)
Rent PCM : £4000
Would you recommend ? : No
Postcode : NW6
26 Jan 2018
People found this helpful3
Pay very high charges then expect to do all the work yourself getting quotes and repairs done, and cleaning and removing rubbish. You'll pay for any damages the tenants do too. If you don't do the work yourself they will let the property run down. They don't even bother visiting ... Read Full Review
Comments on Agent Fees
If Foxtons manage your short lets expect to pay 30% of your rental fee to them plus at least another 10% or more in additional fees and charges. Exceptionally poor value for money. It must work out at £500+/hr of time they actually spend working on your behalf v's money charges. And the tenants are ripped off too.
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Money pinching system, ...
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2 Star Review
By : 'Slava'
Branch : Canary Wharf, Unit 2, 20 Canada Square
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : E161
19 Jan 2018
People found this helpful4
Money pinching system, nothing to do with staff. Tenant decided to leave 10 days earlier (after the annual renewal passed), The Foxtons already received their full commission fees in full, but they just could not let got the 10 days go (which they do not deserve)! Greedy corporate scum! Avoid if ... Read Full Review
Comments on Agent Fees
Avoid if you can! Go for cheaper alternatives like Purplebricks or similar, try to avoid that scum!
Comments (1)Was this helpful?:
By : Mr Panteli
15 Mar 2018hi, try my agency they charge me 10% plus vat managed and their reviews speak for themselves. We cover all parts of london. Spencer James...
WORST ESTATE AGENT IN THE ...
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1 Star Review
By : 'lalaMa'
Branch : Fulham, 345 Fulham Palace Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
6 Jan 2018
People found this helpful3
WORST ESTATE AGENT IN THE WORLD. Got a flat with Foxtons not long back and from DAY 1 Gas leak Boiler breaks Tv sockets broken both bathroom ventilators dont work lights dont work leaking from radiator in spare room, carpet ruined Mould growing in rooms without ventilator, and what annoys me the ... Read Full Review
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If you can avoid dealing with ...
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1 Star Review
By : 'Quan'
Branch : Notting Hill, 90 Notting Hill Gate
Services : Letting (As a Tenant)
Rent PCM : £1885
Would you recommend ? : No
Postcode : W2
29 Dec 2017
People found this helpful4
If you can avoid dealing with Foxton you should. Yes they tend to have very good properties, and that's why we were their customer for the last three years having leased a great flat listed under Foxton back in 2014. But if you are choosing between two similar flats and one agency is Foxton, ... Read Full Review
Comments on Agent Fees
Unreasonable fees which are the highest of any agency we have come across in London. Then there is the high renewal fee. We had to pay Foxton about 100 pounds per renewal for their zero value add. They take zero responsibility for flat issues, not even able to provide advice when our hearing broke in winter. Basically they only show up to make a sale and collect payment.
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The worst agency ever!! They ...
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1 Star Review
By : 'Sara'
Branch : Sloane Square, 44-46 Kings Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW3
13 Dec 2017
People found this helpful2
The worst agency ever!! They don't care about you one bit, everything takes ages for them to process and you have to speak to different persons every time. No one knows anything and they are not interested in helping you after you have signed the contract. Don't be fooled by the nice ... Read Full Review
Comments on Agent Fees
Ridiculous cleaning and exit fees.
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The worse estate agents ever! ...
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1 Star Review
By : 'Simona'
Branch : Croydon, 2 High Street
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : No
Postcode : CR0
6 Dec 2017
People found this helpful2
The worse estate agents ever! I used the branch in Croydon,very irresponsible never communicated with the landlady, always said they are going to get back to me they never did, even the manager himself !Had to chase them continuously to get things done. I don't even want to start talking about ... Read Full Review
Comments on Agent Fees
Bad
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The day I was supposed to get ...
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1 Star Review
By : 'Moreno'
Branch : Wimbledon, 55 Wimbledon Hill Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW19
6 Dec 2017
People found this helpful4
The day I was supposed to get the keys for my apartment I've been told that even though I paid the first month of rent and the deposit (3500£ of deposit!!!) they couldn't give me the keys because they still had to process the payment. To be clear, I sent them the receipt of the bank ... Read Full Review
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I'd love to give 0 stars ...
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1 Star Review
By : 'Sabrina'
Branch : London Bridge, 94 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE15
5 Dec 2017
People found this helpful4
I'd love to give 0 stars actually. It was the very worst experience we've ever had in terms of renting. Lying about the property, no service whatsoever from the moment we rented the place. When there were problems with the heating in winter, our emails were simply forwarded to the ... Read Full Review
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ur experience with foxtons ...
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1 Star Review
By : 'Sammy'
Branch : Battersea, 168 Lavender Hill
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1088
Would you recommend ? : No
Postcode : SW4
30 Nov 2017
People found this helpful5
ur experience with foxtons has been nothing short of stressful, agonising and downright frustrating! Our property manager would constantly ignore our emails. We asked for the gas safety certificate multiple times as this is a requirement and we also asked for the inventory TWICE and never received ... Read Full Review
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Im a landlord and Foxtons is ...
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1 Star Review
By : 'robert'
Branch : Chiswick, 225a Chiswick High Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NW1
14 Nov 2017
People found this helpful6
Im a landlord and Foxtons is pursuing me legally for renewal fees for that they are not owed. The tenant moved out but they are still sending me threatening letters from their in-house solicitors. I have been on contact with a number of unhappy ex Foxtons customers and we have are going to approach ... Read Full Review
Comments (1)Was this helpful?:
By : MissJ
27 Jan 2018I am going through the same thing. They asked me to send them evidence that the tenant moved out and that there has been no transactions. I sent everything and they are still asking for renewal fee!...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/3/2015, 10:11:41 AM by allAgents
